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Tracy WalkerCustomer Reviews for U-Haul of Chambersburg
Testimonials From Recent Customers
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Drop off location was very conjested. Their lot was full with equipment.
David SmithNothing, process was flawless. Rachael B was professional and a pleasure to work with.
james beckDont rent vehicles that are a safety issue. Alignment way off. Exhaust leak coming into cab, truck would not drive straight. Had to turn steering wheel left and right while driving to try to go straight.
Anthony HelfrickVery good service. Thank you. Ed Landerkin
edward landerkinThe staff was having trouble with the printer. Perhaps an upgrade is due.
Trevor DaviesMay need additional staff on selected Saturdays during the month. Otherwise excellent service.
Ricardo SpraglinWe have rented from this location before. They always have availability and are very thorough.
maria mcbrideWould have liked more detailed explanation on things, such as how they arrived at the extra mileage charge since the truck was not picked up at the original location site requested.
richard TroupThe staff did an excellent job. Everyone that I dealt with were Professional and Organized. I am highly satisfied.
david beaverKeep theat guy Kelly there!! He was such an awesome man to work with!!
Broderick JonesOld beat up truck that wouldn't switch gears and could hardly move the door. Used to be a nice shop with good trucks. Now, just pieces of crap. Won't go back here. Will go past it to the Penske shop
laurie sargentNothing that I can think of.
Margaret KendallNicest Women ever to work there!
Wesley SwangerKeep it on
Martin RamirezRidiculous. They tried to make their lack of space my problem. They kept insisting they changed my location to an hour away. It took several texts and three phone calls before they finally agreed to honor my reservation location. I should add my pickup location had been changed as well about 30 minutes away. I agreed to that without complaint but a two hour roundtrip diversion for dropoff was a ridiculous request and they did not offer any compensation for the 9 gallons of gas not even considering any value for our time. After numerous moves with UHaul over the years I must say your customer treatment has degraded significantly
Glenn BoyerI rented a 26' truck with only 10K miles and it ran great and the ride was very comfortable. Kelly and his staff was great to work with. Merci.
Raynond YaukeyThe quality of customer service provided during my recent visit was unsatisfactory. Despite being a paying client, I experienced sub-par assistance and was left unattended when my transaction was incomplete. The representative proceeded to attend to two other customers instead of prioritizing my needs. Furthermore, when I sought clarification on certain matters, the representative displayed no interest in addressing my concerns, nor was their explanation helpful. Based on my interaction, I am unable to recommend this location to any family or friends. In light of the aforementioned experience, I prefer to drive an additional 20-30 miles to seek better service from competitors. As a suggestion, I recommend the company to consider providing customer service training to its personnel to enhance their performance and be able to serve a diverse and multicultural demographic.
ERICK MENDIZABAL PADILLAFriendly staff easy process
Jeremy HelmanTook forever to check out the U-Haul and to turn it back in. Staff wasn’t very friendly.
Amber OttExe4llent experience, vehicle was like new. Staff was pleasant
daniel cookHave two people on shift at all times for winter safety, in case of an accident.
kenneth nelsonGreat service!! The gentleman went over the equipment and answered all my questions. It was easy!!
John VolkerI rent a trailer her twice a year. The service has been flawless always. The unit I reserved is always there, the check-in process is quick, personnel is very knowledgeable....Excellent place to do business with!
Daryl R LehmanExcellent
CRAIG WEAVERthey are always kind and helpful at the different sites we been at
Jennie LoucksEverything went smoothly as always. No problem picking up or dropping off the 10 ft truck. Employees were professional and helpful. I will use this office again.
william MillerTruck was ready at the right time, it was clean, and it performed as expected. No complaints.
Darren WilliamsNo comment
Paul WitherowGreat service! Clean Truck! Easy transaction!
Calvin WilkinsonEverything was quick and straight forward and the woman I delt with was very nice and laid back.
Zachery CoulterThe Chambersburg, PA UHAUL location had very good customer service, I really appreciated that. They were pretty officient.
chris seegerKelly was great helping me choose what size to rent and help me easily book my rental.
alice sitesI would have to look hard to find something that you could improve upon. The only thing I could say would be to squirt some WD-40 on the ratchet used to tighten the straps on the tow dolly. Service has always been exceptional- I rent from this location so often my neighbors keep asking if I'm moving out of the neighborhood. Pay this staff more and keep them here - they rock! Thanks
Robert WrightGreat service.
Rkia HallDave was a great help! Went above & beyond!
Steven DurningGet trucks that don’t break sown
dave garnerGreat service at the counter! She was very thorough and knowledgeable
lisa myersAbsolutely worst person to deal with in the world is Kelly - the manager of this location. He gave me a dirty old truck, the wrong tow dolly for my car, and a crappy attitude. Then Uhaul charged me for the extra mileage it took to drive the loaded Uhaul back to Chambersburg and back home b/c of his incompetence. On the way back up, my mother was driving my car and totaled it in an accident. I honestly will not use Uhaul again.
robbin stoverPrice for UBox transit seemed a bit excessive, but was very convenient
George Miklowcic | Expérience générale