Would have liked to know that I had to check in when dropping off the trailer and now have to pay 20 for not know that thanks
preston sCustomer Reviews for U-Haul of Chambersburg
Testimonials From Recent Customers
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Discount for multiple day rental
ed bI checked out after hours and didn't receive a receipt. Fix the system so it does that.
KELLY MThe guy was an asshole.
Shannon BThe online check-in does not work at all. The store called the IT helpdesk, but they could not get it to work. The truck smelled very bad, like rotting food. When I returned it, they charged me a $25 cleaning fee, and I was not the one who made it dirty. Let me say that the people at the store were wonderful and helpful.
Robert RThe staff were kind and provided thorough rental information!
Curtis BGreat service wish there was a waiting area
diane wMake sure there is gas in the vehicle.
Roy SDrop off location was very conjested. Their lot was full with equipment.
David SNothing, process was flawless. Rachael B was professional and a pleasure to work with.
james bDont rent vehicles that are a safety issue. Alignment way off. Exhaust leak coming into cab, truck would not drive straight. Had to turn steering wheel left and right while driving to try to go straight.
Anthony HVery good service. Thank you. Ed Landerkin
edward lThe staff was having trouble with the printer. Perhaps an upgrade is due.
Trevor DMay need additional staff on selected Saturdays during the month. Otherwise excellent service.
Ricardo SWe have rented from this location before. They always have availability and are very thorough.
maria mWould have liked more detailed explanation on things, such as how they arrived at the extra mileage charge since the truck was not picked up at the original location site requested.
richard TThe staff did an excellent job. Everyone that I dealt with were Professional and Organized. I am highly satisfied.
david bKeep theat guy Kelly there!! He was such an awesome man to work with!!
Broderick JOld beat up truck that wouldn't switch gears and could hardly move the door. Used to be a nice shop with good trucks. Now, just pieces of crap. Won't go back here. Will go past it to the Penske shop
laurie sNothing that I can think of.
Margaret KNicest Women ever to work there!
Wesley SKeep it on
Martin RRidiculous. They tried to make their lack of space my problem. They kept insisting they changed my location to an hour away. It took several texts and three phone calls before they finally agreed to honor my reservation location. I should add my pickup location had been changed as well about 30 minutes away. I agreed to that without complaint but a two hour roundtrip diversion for dropoff was a ridiculous request and they did not offer any compensation for the 9 gallons of gas not even considering any value for our time. After numerous moves with UHaul over the years I must say your customer treatment has degraded significantly
Glenn BI rented a 26' truck with only 10K miles and it ran great and the ride was very comfortable. Kelly and his staff was great to work with. Merci.
Raynond YThe quality of customer service provided during my recent visit was unsatisfactory. Despite being a paying client, I experienced sub-par assistance and was left unattended when my transaction was incomplete. The representative proceeded to attend to two other customers instead of prioritizing my needs. Furthermore, when I sought clarification on certain matters, the representative displayed no interest in addressing my concerns, nor was their explanation helpful. Based on my interaction, I am unable to recommend this location to any family or friends. In light of the aforementioned experience, I prefer to drive an additional 20-30 miles to seek better service from competitors. As a suggestion, I recommend the company to consider providing customer service training to its personnel to enhance their performance and be able to serve a diverse and multicultural demographic.
ERICK MFriendly staff easy process
Jeremy HTook forever to check out the U-Haul and to turn it back in. Staff wasn’t very friendly.
Amber OExe4llent experience, vehicle was like new. Staff was pleasant
daniel cHave two people on shift at all times for winter safety, in case of an accident.
kenneth nGreat service!! The gentleman went over the equipment and answered all my questions. It was easy!!
John VI rent a trailer her twice a year. The service has been flawless always. The unit I reserved is always there, the check-in process is quick, personnel is very knowledgeable....Excellent place to do business with!
Daryl RExcellent
CRAIG Wthey are always kind and helpful at the different sites we been at
Jennie LEverything went smoothly as always. No problem picking up or dropping off the 10 ft truck. Employees were professional and helpful. I will use this office again.
william MTruck was ready at the right time, it was clean, and it performed as expected. No complaints.
Darren WNo comment
Paul WGreat service! Clean Truck! Easy transaction!
Calvin WEverything was quick and straight forward and the woman I delt with was very nice and laid back.
Zachery CThe Chambersburg, PA UHAUL location had very good customer service, I really appreciated that. They were pretty officient.
chris sKelly was great helping me choose what size to rent and help me easily book my rental.
alice sPrice for UBox transit seemed a bit excessive, but was very convenient
George M | Expérience générale