The staff was great but the experience stunk. I did Mobile pick up hoping it would be an easier process and I still waited 45 minutes because they had to verify my identity. You give your ID and still they needed to call 2 people to verify I was the person. After that, I requested and paid for 2 dolly's and packing mats and they were no where to be found. The truck was a mess as well
Samuel FCustomer Reviews for U-Haul of Columbia Pike
Testimonials From Recent Customers
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The entire process was a mess. The workers were very nice, but there were a lot of issues with management.
Steven GYour app failed. It couldn't determine my location, even after I double-checked the app permissions and made sure. The toll free help number was also useless, as the phone connection was so spotty I could only hear every other word and static. Fortunately the people at the location were helpful. You need them because your remote access stuff is a complete failure, utterly useless trash.
Brian CU-Haul equipment and personnel in Columbia Pike, Arlington, VA are the best in the business. Employees are courteous and provide a professional service 100 % of the time.
Hector MThis location is the best. All employees I've dealt with are responsible and dedicated. Excellent customer service.
Hector MVery good service by service manager will get me to use this location again.
Willes LOnce I got through the long line of other customers, Customer service from the employees was good. There was a reported problem with the computer system where the price I paid wound up being higher than quote from my online reservation. This is dumb and U-Haul should do better. U-Haul should have operational computer equipment and sufficient staff on a shift to address customers in reasonable times.
Matthew KCab of vehicle smelled like marijuana. Nothing the location crew could do about it and I don't blame them. The truck also only had less than 1/4 tank of gas when I picked it up.
Patrick EYou guys are the best👌.
ermias aJacob and Dauda were very helpful throughout the process
SALEEM GNada es un buen ser bicio. Yo con mucho gusto re comendaria amis amigos
carlos aThe Hitch installation service was great!
Wei PNicer area to wait…..
Edward IThe staff at this location was awesome. Friendly and super helpful. They answered all of our questions and getting the vehicle was an extremely smooth, clear process. This is the best Uhaul location I've ever been to!
Gabriella Bstaff was very helpful and friendly
Marek PStaff was very friendly and helpful. Front desk was amazing, and double checked that you would like to still include any of the extras that often accidentally get selected in the online checkout process. Pickup and dropoff was the easiest I've experienced in the DMV area with a dedicated pickup/dropoff lane (which also removed the worst part of renting for me - trying to park the truck in those truck lanes). Lines can get long inside, but staff was great and moved as quickly as possible. I recommend doing as much of the paperwork online beforehand to help make it easier for everyone and get in/out of the line quickly.
MEGANPATRICIA LGood primero god car nice people
CESAR AOnly 1 employee was working on Saturday morning. There were over 10 people waiting in line to get their vehicles which took over 30 minutes. This significantly and negatively affected my moving process.
Hernando HCharged for supplies not received, and water dage to boxes from water ingress
Jagi Gbetter customer service
rigoberto vGood customer services
JIMMI RI'm extremely satisfied with the service from U-Haul. Their efficiency and reliability made my moving experience much smoother. Fortement recommandé!
Parchin NEverything is wonderful
SILVIAADELA GIt was fine. I was charged for dollies and pads that I didn't reserve or receive, and I'm still waiting for that to be refunded. Otherwise the experience was about as expected.
Arash FWait time was a little longer than expected. Otherwise, I couldn't be more satisfied. The U-Haul employees were friendly, courteous, efficient, patient, and helpful. I rate the staff and the location 5-stars!
Robert KI had a great experience! The team at this store was efficient and provided excellent customer service, I was also very happy with the condition of the truck! Thank you for a great experience and for helping us have a seamless move
Ian GExcellent service à la clientèle
adiam nThe attendants could be a little more kind. I was disturbed when I handed the employee my license in his hand and then he placed it on the counter when I had my hand out. The same incident occurred with the key for the rental truck. I get it everyone doesn't like touching hands and with us just getting over a global pandemic it can be a lot, however, if I'm holding my hand in front of you just drop the key or identification in my hand. I was also disappointed with the lack of interaction when I went to return the truck. He just shouted out "leave the key in the seat and you'll get your final receipt". Customer service is a dying art sadly.
Darell GContinue to do what you’re already doing which was excellent thank you
Joseph PMy experience was satisfactory.
Lucy LJacob was a great help and answered all of our questions. We feel safe and secure with our tow installation thanks to his knowledge and compassion!
Morgan GAs I live 2 blocks from the location, it was ideal. The staff at the location were terrific and made sure I got what I needed and at the best price. I'll definitely use them and the location in the future.
Karl SIt was a great experience! Staff was friendly, efficient, and very professional. If you need a truck to move, look no further! Jacob and Hal (I think that's his name) were especially helpful. Give them a bonus!
JOHNJEFFRIES LThere is overcharge. Rental charges of 29,5 twice?
Mustafa SWipe the dog poop off the back bumper.
Caren MAucun
adolfo lThank you UHaul .
Pancu IThe manager Douda (?) made the process quick and painless. He was most courteous and helpful.
John LThank u ,u-haul
brahim cAll good. Clean and efficient. Thank you.
Jason RFirst time using U-Haul. The staff in Columbia Pike were amazing and super helpful. I cannot say enough good things about them. I will definitely use U-Haul again for my moving needs.
Chandler R