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Karen DCustomer Reviews for U-Haul of Coronado
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Best service will definitely be going back . Thank you for Excellent Service. Meet all my needs and the staff is Amazing
Virgina fNot a fan of the strict rental policy at this location. No more than 6 hours on a weekend sounds ridiculous. I understand you want a fast turnaround, but most people only have the weekend to move. That's why I personally would not recommend this location. I will consider renting uhaul but never from this location.
Heber VStaff was friendly and answered the questions I had. I'd definitely come back to this location if I ever need to rent a moving truck again.
Bertha CThank you so much! Very good experience. Excellent customer service. Honestly I was a little nervous, my first time driving a big vehicle but all of you You made my moving smooth and easy, At the end I didn't want to return the truck, I loved it! I felt safe and confident. Thank you again!!
Virginia WGood customer service
Dennis LN/a
FERMIN TCustomer service was awesome, truck clean, it was just very inconvenient that the uahaul had battery issues the whole time we had it and gave us a hard time getting it to start.
Eduardo OJoseph was awesome. Everywhere at once, always friendly and professional. Better man than I.
NICHOLAS DEverything was great
Michael SOffice man extremely helpful and very good. Able to handle high volume. Trailer hookup nice and easy with help from garage and office
James POverall, the expectations of vehicle functionality gets 5 stars. I do recommend to do the 'self-check-in' bcz my only negative was they had only one individual processing-in walk-ins & reservations that chose to go via human processor, instead of self-help/self check-out. This took 45 mins of waiting in line.
aurora cGreat service
Brandon MSmooth, easy and pleasant experience.
TIM WExpected more interaction by staff at time of pickup. No walk around by staff.
terry sFast and friendly at this location.
Michael RAwesome and friendly service.
Carlos E😔
Persephone PNo issues in and out!
Mark FI love you location, and you have a great staff working there.
MANUEL BThe AC unit on the truck did not work appropriately. It would work and then blow hot air and then not work at all.
Mariana RVery efficiently run - easy to drop off.
Mark HAmazing prompt and highly professional service!
Benito LNothing you have great staff
LAURA PBest experience be this far from other rental facilities with in u-haul I applaud staff at this location Clean showroom, truck Great customer set ice experience
Julian RNone required outstanding service
ISRAEL TAs always Mr. Benito and Joe were on point on our pick up truck rental and the pick up of our 2 U-BOXES for our customers. Best U-HAUL location in El Paso, TX
Jaryd HAlways easy to rent their equipment.
ROBERT SGood friendly service, my second experience at this location. I intend to return.
Anka Pinstruct your employees that the trailer needs to be "almost" level after hooking it up. i bought a ball and hitch from the dealer for the journey from El Paso to Denver, and the trailer was connected much too far out of level. i pointed it out to the attendant before i departed the El Paso dealer and his response was "if the person at the desk measured the height of the truck bumper above grade then what they rented/sold to me was correct." i should have demanded that they change the ball and hitch and re-connect--but i was short of time.
Mark DS
Susan CNo improvement needed.
douglas wExcellent staff
Otis MLocation and customer service is excellent.
marisol oI'm sure they use the older vehicles for local use, but this truck was on its last leg. Over 153 000 miles and rattles everywhere. It got the job done and no mechanical problems. I really thought I might get a credit for turning it in over 10 hours early, but I guess not…
Ralph FThe Manager - Benito Rosas, was very helpful and went above and beyond to check out my vehicle to make sure it was safe to hook up the uhaul trailer.
Victoria BOur experience was great. We received advise and help, quick service. We will return.
Anka PGot the job done! Reserved online for a scheduled pickup and it was greeted right away and taken care of!
Amy AThe times that I had to go I had a very good experience with the service.
marisol oWhat's we arrived? All the personnel were very professional. The lady that assisted was accurate and pleasant. When returning the vehicle, the check in person to the very good job, and I am all in all very happy with the services provided.
Keith YHorrible customer service . Miranda is rude. She used to be nice. Benito is a total JERK. They both do not acknowledge anyone . Make everyone feel as if they're being bothered . Tabatha pushed her skinny little weight around and doesn't ask but demands for customer to do as she says . Threatened to charge me an after hours drop off fee during store hours made me wait as if I was at her mercy of the dreaded fee. Give me a break . I hate coming here . I'm sure I'm not the only one . Please get some nice personal
ENRIQUE LThis is a living nightmare! Bonio is an excellent manager, none, I repeat none of this is his responsibility. Giselle has brought the hammer down as not to expose her poor people, management and overall customer satisfaction is so poor, she owes the IRS. I will change all reviews to reflect the nightmare associated with ujaul. Give me my stuff back. I never authorized the move, I didn't pay for it. I wasn't even aware that all 6 of the unoxed were moved from El Paso to Fort Worth. Unoxed are a disaster area.
Laraine SThis is by far the best U-HAUL location in El Paso, TX. The staff is amazing, the manager, Mr. Benito, is super helpful, they are always flexible and they have an amazing customer service. And the a great lid, it's that they have the easiest way to return your equipment after hours. Thank you, Mr. Benito, and say thank you to all your staff.
Rogelio VI went in early, my appointment was at 8:00 I was there at 7:45, the response was we are under staffed we will get to you as soon as posible, (there were at least 6 other persons that were attended before me, it was not until 9:30 that they decided to start with my car. (as a side note, at least 4 of the persons that were there before me made a comment, "this is not a great place the only reason i come back is because its close by"). I ended having to cancel a family reunion because of this situation.
Mateo SPickup trucks are in excellent condition. It would be nice to be able to choose between the different brands you carry.
Jaime TGreat service, fast and friendly
Rafael BFaster when you reserve and pay in the app. It saves a lot of time and you can pre-purchase supplies and everything will be ready for pickup. Still takes awhile at the counter to sign and prepay the rental. However, think if you pay the rental fee, upload DL and fill a questionnaire it would save 30mins. Just validate the driver of the rental and pick up keys and happy trails. Just a suggestion
John WI rented a dolly and wasn’t available at the momento of my pick up.
Isadora SAwesome customer service
Joe FQuick, easy and at al great price!
Giovanna IGreat fast service
janet fBenito has very good customer service and so does Miranda
Luis HEmployee Joseph did a great job! Made the process easy.
Jonathan MDrop off was fast and efficient.
David WFirst went lady gave me wrong truck key and made me do pictures again when I return truck it they said I would get a refund but didn’t get it she told me it was my bank and they had a part when I ask the man he said 3-6 days and now you took the full 100 I want my refund
Joseph ACustomer service was great
lydia dThe steering alignment in the truck was way off
Daniel GJoseph in El Paso was awesome
Herman AWould like to be able to speak with someone that works at the location when calling. I needing to speak with a representative at the place I rented truck and I kept getting the call center.
Patrick BFriendly staff. Gas tank wasn't not full.
Jose AI use U Haul for my self & business, and it has been an invaluable tool. I have a suggestion, although informative, the sign with instructions to drop off was off to the left and a bit small. Therefore, It would seem more practical to have the instructions right on the garage door itself. It could say something like: "PARK HERE-----PLEASE, TAKE A PICTURE OF THE QR CODE-----SIGN IN & FOLLOW THE STEPS----DROP OFF KEY IN HERE----- MAKE SURE YOU TAKE YOUR BELONGINGS-----THANK YOU & CALL US AGAIN!" I would use large arrows and big letters. Don't get me wrong, what you have is great, but after a long trip everyone is a bit cranky and groggy!
RAUL FKeep Ms Tabatha on the front desk. She makes a big difference.
angel rGreat and friendly customer service
Joshua GI would go back to El Paso, Texas U-Haul anytime, super friendly and very organized. Quick and convenient. Just all in all awesome place
mike f | Premières impressionsAll the staff were nice and helpful. Each time I went to take boxes out of storage they would ask me if I needed help. The area where the storages are was clean and safe to move boxes around.
MARTHA A | Expérience généraleI needed to get a small storage unit and I was able to get one for a reasonable price compared to other storage places. Staff were very helpful in making it easier for me to get my boxes from my vehicle to the storage unit with less physical effort.
MARTHA A | Premières impressionsThe representative was extremely nice and helpful, made the whole process smooth. I would recommend him to anyone.
Liza B | Premières impressionsMr ortiz was wonderful, the wait time was very short, which I was very impressed with.
betty e | Premières impressionsIt's storage, nothing fancy. Paying $10 more per month to have a lower level unit was silly. $45 a month is too much for such a small unit, I don't see the value or cost savings there. It served it's purpose which was me storing someone else's items and now I no longer need it.
Robert M | Expérience généraleThanks
Robert M | Premières impressionsJe
James S | Premières impressions