Everything went smoothly. Can't think of anything to improve.
OSCAR OCustomer Reviews for U-Haul of East Los Angeles
Testimonials From Recent Customers
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Everything was good and rental was easy, equipment was clean and new. Drop off location was also great/ friendly people.
JULIO HThe person who helped me was really very bad. I felt that he treated us in a bad way because of my bad English and since my husband does not have a license, I felt it was decriminative, this is the 3rd time that the same person has done the same thing to us.
Rudi GAwesome
jaleesa rAwesome job.
Albert HNothing, everything was great!
Sam RHi. Justin was by himself and it took over 30 mins to receive his help. He did not have a helpful attitude and to be honest, he gave a lot of bad attitude. Putting myself in his place, I'm not sure I would have been able to do it differently. There were about 7 people in line for 1 worker. I will not use this place unless I truly have to.
Irving AAll perfect like always
Edgar GExcellent service à la clientèle. Very clean facility and vehicles.
Jose GMy equipment was not ready at 7:30am. I rented online as i had no choice since i needed truck by 7:30am. Facility does not open until 9am. I hired moving crew to assist with my move, however truck was not available. Had to wait for center to open. Sent crew home. Lost money and didnt complete my entire move as the truck was not assigned until 9:30. 2 1/2 hrs later. Very disappointed. The only good outcome was the pleasantness of the office personnel who tried to assist me once the office was open.
Evangelina WGood service
JESUS VI was given an empty gas tank. Giving me a dangerous option to bring it back empty and not have to pay added fees or with a 1/4 tank and get credit $33 . putting me in a dangerous postion and run the risk of running out of gas. I cost me about $65 as i had no option but to use the nears gas station where the cost of fuel was over $5 . when i brought truck back i became aware that this was the case with customers that were ahead of me. I warn them not to accept these terms and get them to risk running out of gas. Warning thgis is a major law suit in the waiting by putting your customers in DANGER
Rosendo AThere was a serious problem, I only drove 20 mi and I paid $30 for gas, but in the end it made me pay more than 30 for gas, very bad experience!
Zhen YYo lo recomiendo me atendieron muy bien los empleados muy atentos y el precio justo gracias por su servicio
Jose LThe online check out sucks . Customer service over all online and in person is horrible
Janette LNo comment
Norma RMake the prices online match the actual prices
Daniel Fvery professional and courteous
Angelo RGood enough
henry hI've been to this location a few times, and have always had a good experience. Unfortunately, this time that wasn't the case. The gentleman who wrote up the contract was almost robotic. He never took off his sunglasses and just did the minimum to complete the task. He never said thank you and just handed me the keys.
Ruth LI would suggest you to ask Google maps to correct the entrance point as currently it takes you to the exit and some turns need to be made through a tight streets residential area in order to return back, which is hard when towing
Enrique RStaff was helpful and was able to get us in and out of there really fast. They assisted with the app and were friendly too
Teresa MJustin was awesome as usual.
Robert CTerrible communication, did not arrive during agreed upon time windows, uhaul lied to me on the phone,
Kyrsta MThank you for everything.
Gustavo MGreat service.
Ray VVehicle was blocked for 2 hours, customer service kept playing around and sending me back to the menu prompt to be ignore/avoid and eventually being hung up on to avoid any kind of assistance/compensation for their failed 24/7 mobile pick up. Was promised a 50 dollar credit that never happened and was never completed by the staff, once vehicle was unblocked 2 hours later, vehicle was on empty and employee claimed the tank was filled prior to pick up. Extremely shady business tactics and horrible work ethic if this is how you treat your customers will leave bad BBB rating for this experience
Gabriel PTo not charge extra on a corporate reservation instead of a personal reasevarion. We got charged an extra $11
Christian CThey are great and helpful.
Kathy VExcellent customer service. Everyone was very helpful I spoke to and the tow hitch install was quick! Definitely recommend coming here
scott rGood service
ANTONIO LEverything was very good courtesy was there Just one comment not everyone is cyber smart can't rent due to electronic signing
ALberto PMake sure to have all items advertised on the online,
David SToday I had a hitch installed on my Audi Q7. The gentleman who assisted me was very polite and patient, always greeting me with a smile. The installation was excellent, requiring only a small hole to be cut in the bumper, which was perfectly sized and not overly large like some of my friends have experienced elsewhere. Overall, it was a very pleasant experience.
wei zGreat, fast nice service
Santos VThis uhaul location was open early and had all we reserved for our move.
Rosalinda OI feel that we were taken advantage of. The gas level was not where the documents noted. They sent me a link to accept prior to receiving the truck. Then once I received the truck I took a picture of the trucks instrumental panel. When I noticed that the gas levels were incorrect. I informed the location that they had the wrong gas info, they were like you should've told me before you left. I explained that this isn't good business practice. To lie about the amount of gas in the truck. And the u-haul location claimed that they were victims too. How does that make sense? Very very disappointed.
Guey LMake total pricing fully transparent. The hidden fees and lack of communication is terrible. The employee said "yea this happens a lot" when we called about the extra service fees billed in the 2nd charge.
Joshua EManager at this location was very helpful and knowledgeable.
DAVE RNothing.
James CService was fast and got me out in record time. No hassle.
Carlos HBenjamin was great!! Took care of business
Carlos RNothing leave it that way, great Mexicans.
CARLOS VLe service à la clientèle était génial. Easy, quick, process. Thanks U-Haul!
NADINE GThe staff was super awesome, personable, and professional from stsrt to finish. My expereince was great! When there were issues with the computer system, the gentleman explained it and remained calm and courteous throughout the entire process.
Martice HCharges were different from initial transportation quotes. Exceeding and elevating prices, which is unexpected and uncomfortable.
Teresita DYour customer service is very poor and leaves little to be desired. I will not be using or referring your services to anyone ever again.
Nacilia MEl servicio y todo está excelente , no tuve ningún problema
Aman JBrandon & team where wonderful
Angelo OI was a little concerned with the service light on but the rental place told me not to worry about it. But overall the vehicle drove great
shelby WGeneral manager gave excellent service and was very knowledgeable.
Matthew TSliding side doors. I got to rent the dodge ram this time. ALL your vans should be dodge rams. Fantastic vehicle!
Donald JI hope this message finds you well. I am writing to express my deep dissatisfaction with my recent experience using U-Haul's U Box service (Reference: 20917750) and hiring a moving helper. The scheduled time for my moving helper was changed due to his Thanksgiving plans, causing significant inconvenience. To exacerbate the situation, the U-Haul representative in Los Angeles inadvertently locked my U-Box without providing the necessary key. Despite my efforts, I couldn't reach the moving helper, leaving me with no choice but to purchase tools to break the lock and tow the U-Box myself. Subsequently, I had to handle the entire move, including transporting my belongings up 12 floors, without the assistance of the hired moving helper. This experience has been incredibly frustrating and disappointing. I believe there is a clear lapse in service, and I urge U-Haul to address this matter seriously. I am seeking a refund for the inconvenience, additional expenses incurred, and the overall distress caused by this situation. I appreciate your prompt attention to this matter and hope for a swift resolution.
Yizhou LUhaul staff was so helpful despite being 15 min late to my reservation and right at closing time. My apologies again but thank you so much for being of service. You made my move to my new home smooth with your help!
Diana FWaited over an hour to pick up my reservation... Justin was giving everyone in line attitude. Not professional at all..... he also said "if u don't like it you could go elsewhere".
Salvador NNice service thanks
JOSE PThe General Manager (Justin) was rude and completely lacked in providing customer service. We rented a truck, furniture dolly and some furniture pads. He informed us that he didn't have a furniture dolly and didn't provide any alternative options. Good luck trying to move without a dolly. As the General Manager of this location, U-Haul should expect and deliver better service. He was condescending and didn't care at all that we were now in a bind. No suggestion or offer of an appliance dolly or other U-Haul product. Do better.
JAMES bI was charged for furniture dollys, a regular dolly and moving boxes even though they weren't in the truck.
Alaina GGood service y amables
Salomon g.
Viresh a | Expérience généraleHelpful staff
Raquel A | Expérience généraleOur storage unit had rats
Michelle O | Expérience généraleEveryone that I needed to deal with we're professional, well trained with forklift operator and helpful either on phone, via text messages, and dropping off/picking up containers. Great experience! R
Rita P | Expérience généraleOur UBoxes from another state and we did not visit this facility. But what I can tell you is that the customer service was excellent and Jennifer who delivered and picked up our boxes was excellent!
julee f | Expérience généraleN.D.
michael v | Expérience généraleAs always, my experience with U-Haul was convenient and painless. Merci.
KT N | Expérience généraleI RECOMMEND U-BOXES FOR LONG DISTANCE MOVING ,IT TAKES AWAY THE STRESS OF DRIVING FROM POINT A TO POINT B .WHEN I CAME IN I APPRECIATED THERE WORDS ,"WE GOT YOU COVERED" IF I HAD TO DO IT AGAIN I AM
javier s | Expérience généraleThe use of these U-Boxes was exactly what I need. Thank you,
PATRICIA R | Expérience généraleDrop off and pick up of Uboxes were handled easily by your drivers. They both were courteous and timely! We never visited the facility so I am unable to answer questions about that.
SHELLI D | Expérience généraleJennifer (Uhaul Boxes, Delivery & Pick Up) & Daniel (office) are always friendly & professional. It was a wonderful experience working with both of them. Merci.
MICHELLE F | Expérience généraleThe service was really good. Thank you The ladies who operated the fork lifts did a very professional job. We were very impressed.
stephen g | Expérience généraleI did not go to this facility because I ordered u-boxes. But the delivery people were great. I had to order two more boxes at the last minute and it all worked out great.
Robert R | Expérience générale