guy that helped me with the rental was professional and courteous. Got me in and out.
STEVEN HCustomer Reviews for U-Haul of Huntington Hills
Testimonials From Recent Customers
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The Customer Service Was Great, The Sales Reps. We're Nice And Very Helpful, 10 Stars. Thank You
Manny AWe were impressed by the cleanliness and organization of the store, the customer service that we received, and the ease of which we completed our transaction… We will definitely rent here again.
Roberta SNothing! Superb as has been every previous experience I've had with this U Haul.
Karen BFast and simple
BRANDON DVery efficient, friendly and helpful. A clean, full service U-Haul center. Very impressed.
Brian CThe truck itself was clean but the right side, side view mirror was swinging freely so I couldn't merge into the right lane. Thank god I was only going down the street but it did not feel safe at all and had to have someone follow me when it rained just so I can turn or merge right.
Gino CNeed to make sure that rubber secure bands are on the safety chains.
Barry JPick up and drop off went very well, no unnecessary waiting. Workers were efficient and professional.
Greg OQuick process and easy to work with. All good!
Steven REvery staff member I worked with was extremely nice and helpful! It was a stressful moving day, and my experience with this U-Haul location was such a relief! 100 % would recommend!
Lindsey JIt’s all good…keep up the good work…
Javier RMake sure customers use your app! It made everything so much easier!
Marc CVery informative and helpful on the process. Nice guy!
Brett FUhaul has the best customer service of anyone!
Harry MThe app makes it look or seem as you can rent the same equipment at all locations. Which is not true! Thankfully I was able to find a location further away that had what I needed. U-Haul almost lost my business because of it!!
Jerry HGreat customer service!! Associate was funny !!
Laura HSee above
T AYour service is fast and professional. Your prices are reasonable. Don't change a thing.
ROBERT AProcess was easy and well run
Cathy DU-Haul app is slow and cumbersome. Also, this rental my truck wasn't ready with requested blankets and dolly. Just made checkout extra slow. Really wish prices didn't have so many hidden fees. Overall, experience was good and services provided were appreciated. Will rent again when need arises.
BARRY HI've been using U-Haul for 30 years. This location is hands down the worst I've dealt with. The truck I rented was not ready for me. I couldn't really complete my pre inspection because it was parked so close to the other trucks. When I got it home and ready to load, the lock mechanism was so bent it couldn't receive a U-Haul brand circular lock. The truck had a padlock on a chain, but one half of the lock was sheared off making it unusable. I had to waste time and buy a lock after this location wouldn't answer the phone. I got dumped into the main queue where after waiting. The agent couldn't do anything except get these unprofessional dirtbags on the phone. This isn't my first time dealing with this location and every time there has been incompetence. It's like this location does outreach work for mental challenged people. I'm so angry about this experience that I'm planning on having my credit card issuer do a chargeback. Not only will I not spend my money at this location again, next time I might just use a competitor.
Chad SI talked with Zachary and he was great! Very respectful and helpful. Zachary Made sure I had everything I needed including When I had questions about hiring help!
Zachary DNice folks working there …helpful and curtious
Mark HInspect your equipment better before you rent it out to customers. I had to call road side twice to have 3 tires replaced before I even left my departure location. I rented a 26' box truck and a car hauler trailer, 2 out of the four tires on the trailer were bald and 1 tire on the truck had a nail in the sidewall rendering it usless. Driving 1500 miles across the country, I knew all three tires would need to be replaced. I didn't notice these things until I got to my house to load the truck, which set me back a full day making me miss a workday without pay due to waiting for roadside to arrive. Surely these things would have been caught if Uhaul could perform simple inspections on their equipment. Not even halfway through the drive one of the rear axle seals started leaking gear oil everywhere making me wonder if we were going to make it to our destination.... on a newer truck with 54k miles! I would rather spend more money with a competitor and get a quality rental like Penske. I should have checked the reviews on this place before renting. Buyer beware!
Dylan QInspect your equipment better before you rent it out to customers. I had to call road side twice to have 3 tires replaced before I even left my departure location. I rented a 26' box truck and a car hauler trailer, 2 out of the four tires on the trailer were bald and 1 tire on the truck had a nail in the sidewall rendering it usless. Driving 1500 miles across the country, I knew all three tires would need to be replaced. I didn't notice these things until I got to my house to load the truck, which set me back a full day due to waiting for roadside to arrive. Surely these things would have been caught if Uhaul could perform simple inspections on their equipment. Not even halfway through the drive one of the rear axle seals started leaking gear oil everywhere making me wonder if we were going to make it to our destination.... on a truck with 54k miles! I would rather spend more money with a competitor and get a quality rental like Penske.
Dylan QPicking up vehicle i had to walk to end of large parking lot to get. Front window/dashboard had cardboard advertising information taking up all of windshield. Truck was filthy dirty, like it had been sitting in winter parking lot for weeks not being used. Employee tried to clean windshield and actually made it worse. I then cleaned so would be safe to drive away and found car wash...all sides and windows and tires were just filthy dirty. I asked female employee how back lock mechanism worked and she had no idea but i figured it out. On a positive note 15' truck operated perfectly. To summarize, would have been nice that truck was clean and pulled up front at agreed check in time. Thank uou.
kent sNothing in my mind, staff was prompt friendly and thorough. Great experience
Chad RQuick service at an affordable price. Quality work too
Chase HThe manager was so helpful and nice!
Elizabeth HZach was great!!
RICHARD SToo many hidden costs. I rented the truck whose base cost was only $60, and the bill climbed all the way to $140.
Jake GAlignment was horribly off and the front desk guy that helped us burped and told me my id was fake and said he just likes to mess with people. He was just all around a very weird guy and had no manners. Also the back of the truck was super dusty like no one had cleaned it and the gas tank wasn't full. Not a helpful location.
Megan hThe guy I worked with was outstanding and it was a night and day difference vs the guy that threatened me at the previous location I had just left (1415 N College Ave #4, Fort Collins, CO 80524)
James BThis location was excellent to rent from. The issues lie in the uhaul app. Uhaul needs to improve location accuracy, ease of use and set up a business access for people who utilize uhaul frequently.
Antoine GI just barely late with my drop-off, but before closing, but a bit disappointed was still charged a second day rental
Allen TMy newchitch has a ding in the receiver ring down to bare metal not the best
PAUL MOverall, great service. Very easy move.
Michael FYour staff were great, fast, efficient, and they worked together to get me in and out quickly.
DAMOND DI didn't get the name of the woman who checked me in, but she made everything so easy! Well done
Candace BExcellent service at pickup and dropoff as always at this location!
Ronald TDropped off a 5'x8' trailer here. Cody was friendly and quick.
Kristopher MCody was very nice and professional. He reviewed all aspects of the trip and truck and got us on our way quickly,
Kris MAlways the best customer service at this Uhaul.
Gloria HSome of the furniture carpets were wet
Bradley DAlways enjoy this location for easy access and quick service. Thanks, U-Haul team. Truck was 15' and served its purpose. Appliance dolly was worn down and when I needed it, it would not lock/secure the strap to go around our washer/dryer in place, essentially being useless. By the time we noticed this, needed it, it was too late. Nothing like some extra manual labor to do the trick. Other than that hiccup, all went well for this move.
JUSTIN GEveryone was very helpful and kind to us. It was a great experience
Taylor GGood call equipping the trailer with a fold-down ramp.
Mark RWe just finished a long a complicated move using UBoxes. The Huntington hills location was great. The staff was always friendly and accommodating. My UBox was handled professionally and always made available when we needed it. I would highly recommend this U-haul location.
Laura HI have been renting from this particular U-Haul for over 9 years. Katie and Anthony are always friendly and so helpful. I can get in and out quickly without delay. Great people to work with when I have to pickup a trailer.
Gloria HFree dolly.
David CDelivery of u-pod to end point went fine and driver was pleasant and helpful. Site office staff was rude, sullen, uninformed and uncommunicative. Had to call repeatedly to set up delivery.
Susan K | Expérience généraleThe UBoxes are poor quality, no one can confirm when the hours for the warehouse are (apparently not open Sunday but have been scheduled to get box then), and found different lock on my box.
Natalia S | Expérience générale5 stars bby 5 stars all around
Raul C | Expérience généraleSeemed like a great facility however my U-Box was not here regardless of the several confirmations over weeks that it would be. Something needs to be fixed in your system.
Meghan G | Expérience généraleThe driver who delivered my UHaul Box was Promped and communicated well, Friendly and courteous. Survey required I answered the questions about the facility Which I did not see
Catherine N | Expérience généraleI had a wonderful experience with using a ubox and with this facility in general. The warehouse guy was awesome, friendly and prompt about getting my stuff ready.
Jessica T | Expérience généraleIncoherent responses, no responses, combative and uncooperative responses until Finally, Chris, then Pat, Called on Mon and got things handled.
geoff j | Expérience généraleOur U- boxes were stored for 3 months and available when requested. All contents were un-damaged. Staff was friendly and flexible with timing of U-box pickup.
Michael L | Expérience généraleNot once were we told the storage & pick up location was NOT 6100 S College Ave until driving all the way there then being told we had to go elsewhere. Very unaccommodating people.
Joseph S | Expérience généraleU-Haul box was a great way for my daughter to move. Would definitely use it again.
Charles S | Expérience généralePat was a pleasure to work with.
Jane E | Expérience généraleGreat service, the GM and Assistant GM are excellent, professional, and super fast when communicating.
Nicholas B | Expérience généraleAucun
fred k | Expérience généraleLarry was super!
thomas p | Expérience généraleEverything was convenient!
Renee F | Expérience généraleIt was a pleasure working with this location. The staff was very courteous
Debbra B | Expérience généraleS.O.
Morgan F | Expérience généraleThe manager was the most helpful in resolving a problem that occurred in the big chain of processing our u pod..... I will however be contacting corporate to resolve our issues
chris v | Expérience généraleEverything was great!
Emilie H | Expérience généraleI had a lot of problems with this location and the warehouse where the UBoxes were stored. I have a case out for this location trying to get as much money back as I can. Ref # 1887364.
Jenna K | Expérience généraleI will never use Uhaul again. There isn't enough characters for me to tell you why I won't use you again. If you would like to know why, email me and ill tell you. tzemla5@gmail.com
Tony Z | Expérience généraleThey were three days late picking up the boxes, which caused problems. They never called me to tell me they wouldn't get the boxes. I had to call each day and get an explanation as to why they hadn't.
matt s | Expérience généraleI would defiantly use you again. You made a very stressful time go very smoothly. I Highly recommend the U-Box! Thank You Ronda
ronda h | Expérience généraleThe people working in the warehouse are courteous, but the manager & entire experience with U-Haul was absolutely awful. I will never use U-Haul again, and neither will my family and friends.
Maryjane G | Expérience généraleThe staff was courteous and helpful.
WALTER L | Expérience généraleWe rented 3 U-Box containers. The people who delivered them were very nice and helpful. The containers came on trailers which we had not accounted for and there were trash and debris in two of them.
Stephen S | Expérience générale