Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Customer service was excellent. I cannot think of anything to improve on, the staff was great to deal with. Both on the phone and in person
Pat Flanagan
Évaluation :
5
Oh come on, only 1/4 tank of gas!
CAROL GOBROGGE
Évaluation :
5
Great product, excellent customer service...
QUINTON EGSON
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stella Snyder
Évaluation :
4
Le client n'a pas laissé de commentaire.
Leslie Offer
Évaluation :
5
The person who helped me was very friendly and attentive.
JONATHAN PATAGNAN
Évaluation :
5
All I can say your service is excellent!!
frank Lyons
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chuck Lavrusky
Évaluation :
5
Very kind and professional staff
James Sanderson
Évaluation :
5
You have everything in order already thank you very much for your service respectfully yours Daniel Garcia
Danny Garcia
Évaluation :
5
Le client n'a pas laissé de commentaire.
Laurence Haggerty
Évaluation :
5
Excelente trato yuy rápido. Muchas gracias
Mauricio Salazar
Évaluation :
5
Le client n'a pas laissé de commentaire.
Greg Davidson
Évaluation :
5
Customer service was excellent and I was in and out quickly.
Joseph Esparza
Évaluation :
5
Excellent cuatomer service
Gabriel Perez Rosas
Évaluation :
5
He was great, he even walked out to me as I was backing up. Checked things out, clicked his little computer machine and even help me unhook it. Great guy, he needs to be promoted!
Rico Catalusci
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alberto Dominguez
Évaluation :
5
Great service! Great price! Thanx guys
Juan Rojas
Évaluation :
5
The person on the phone was great as was the young lady at the counter and the young man that received the return. All was great. Oh and by the way the price was great. Merci
Anthony Rainieri
Évaluation :
4
Fast and Easy. The only thing that I am marking it down for is its physical location in Indio, but otherwise, everything went very well and smooth.
Milan Jugan
Évaluation :
5
they are always friendly
Luis Cervantes
Évaluation :
5
Everything went smooth and at a fair price..
Gene Allensworth
Évaluation :
5
Le client n'a pas laissé de commentaire.
Albert Perez
Évaluation :
4
Le client n'a pas laissé de commentaire.
Nancy Sweet
Évaluation :
4
Le client n'a pas laissé de commentaire.
Sheldon Hudson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Trinidad Arredondo
Évaluation :
5
Super speedy return process! Way to go U-Haul!!
Marty Campman
Évaluation :
5
Staff is very helpful and efficient
jacer Gutierrez
Évaluation :
5
Customer service is always great!
Melinda Delgado
Évaluation :
5
You girls, refering to the Indio California Store off of Hwy 111, are the best. Everytime I get any rentals from there, the girls are multitasking, basically running the show. I say that with all due respect. I am a retired Marine and I know loyalty when I see it. A Job well done ladies. You have my RESPECT!!
Manuel Alvarado
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alsatia Manseau
Évaluation :
5
Fast, courteous and friendly.
Todd Proulx
Évaluation :
5
Le client n'a pas laissé de commentaire.
Randy Cooper
Évaluation :
5
Le client n'a pas laissé de commentaire.
Darren Nolan
Évaluation :
5
Angel was very good and very professional.
Thomas Angone
Évaluation :
5
Very well trained employees
Danny Garcia
Évaluation :
3
These guys are ok
Gary Brunclik
Évaluation :
5
Le client n'a pas laissé de commentaire.
Monique Straub
Évaluation :
5
Customer service in Indio was awesome, kind and generous with extra miles
DEANNE HERNANDEZ
Évaluation :
1
Clean the truck. And check the tires. They gave me a truck that was not safe to drive. Them I had to wait like 3 or 4 hour for them to fix the tires. I'm super lucky I didn't flip over on the truck.
Amanda Zavala
Évaluation :
5
Le client n'a pas laissé de commentaire.
Darrell Muncy
Évaluation :
5
Very efficient
Debra Fink
Évaluation :
4
Le client n'a pas laissé de commentaire.
CHRIS MCCOURRY
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sonia Falero
Évaluation :
4
Le client n'a pas laissé de commentaire.
David Kendal
Évaluation :
5
Le client n'a pas laissé de commentaire.
BRADLEY DANGLER
Évaluation :
5
Love this place. Great people always nice and very good customer service
Steven Moraga
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ed Jimenez
Évaluation :
5
Girl at drop off was very nice and friendly
Andrew Estopinal
Évaluation :
5
Le client n'a pas laissé de commentaire.
Charles Shannon
Évaluation :
5
The first truck that I was given had the engine light on and I had to trade trucks, which was fine. The second truck however was a bit old, the panel below the steering wheel came out and the rubber around the door also came out.
Michael Rosenkrantz
Évaluation :
5
The people were very helpful & friendly
Mike Bittner
Évaluation :
2
They knew absolutely nothing about what the local scheduling manager promised me for a serious inconvenience upon pick up I was guaranteed an extra 200 miles, and a day of free rental. They charged me for 40 miles over and the extra day. This after all that was promised by the local scheduling manager in Pleasanton CA.
Gary Brunclik
Évaluation :
5
excellent service
Luis Cervantes
Évaluation :
5
Le client n'a pas laissé de commentaire.
James Siri
Évaluation :
5
The girl at the front desk was very helpful and polite. Just need 2 more of her.
Alfonso Ontiveros
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jennifer Wilson
Évaluation :
4
Le client n'a pas laissé de commentaire.
David Hendrickson
Évaluation :
5
Arianna very helpful, professional and knowledgeable of services and products available. Everything went well with move thanks to her and U-Haul.
Jessica Lenz
Évaluation :
4
Not bill clients twice. Also fill up gas tanks so they can be returned that way. My truck was given at 1/4 tank. I drove 27 miles and put two gallons prior to return. Evidently that triggered a $50 charge which I might not have noticed if didn't appear twice on my credit card statement. With a call I believe situation corrected but took time and prevented my saying renting wasn't a excellent rating
Dan Culnane
Évaluation :
5
Great people at both ends.
Rick Olson
Évaluation :
5
Enjoyable experience
Mark Jones
Évaluation :
5
Great experience. The drop off was quick and the gentleman the helped me was knowledgable and friendly.
SIDNEY BLACK
Évaluation :
5
Le client n'a pas laissé de commentaire.
William Kallish
Évaluation :
1
The passage seat belt did not work. This was the second truck they gave us because the truck they were set to give us they put a hole in the gas tank. Then we had to wait for another truck. Then our car trailer the ratchet straps were broken so we had to wait around for those to be replaced I just do not understand why the truck and trailer were not ready when a reservation was for at noon and then I called to say we're going to be late and so they put it for 2:00 and it still was not ready. But having a seatbelt not work from California all the way to Minnesota is very dangerous. I believe we should get a discount for this
TIFFANY FOY
Évaluation :
5
Le client n'a pas laissé de commentaire.
William Bradley
Évaluation :
5
Customer service was excellent! Everything went smoothly and it was easy to use the vehicle. Merci.
Anastasia Vladowski
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alejandro Aldana
Évaluation :
5
Efficient
Paul Malkin
Évaluation :
1
The truck broke down on a California state highway after l traveling 90 miles of my 222 mile trip. There were no local services nearby & after sundown I was subjected to the dark, cold & windy desert weather with no food or restroom facilities. It took a total of 9 hours to finally get assistance & be towed to my destination at midnight. The staff at customer service & the tow company were very considerate & helpful, but the delay at management level was unacceptable. I incurred extra expenses due to the delay of my arrival & experienced emotional and extremely stressful frustrations due to the time frame involved resolving this issue. I am requesting a refund of my total payment & expenses incurred for this horrible xperience.
Catherine Flores
Évaluation :
5
Fast and easy, would definitely go back!
Jose Cota
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mario Ayala
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jackson Rettig
Évaluation :
5
excellent service
Luis Cervantes
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anthony Napolitan
Évaluation :
5
Quick and excellent installation of my hitch.
Robert DuBose
Évaluation :
5
Le client n'a pas laissé de commentaire.
JAMES ROBESON
Évaluation :
5
Le client n'a pas laissé de commentaire.
ron young
Évaluation :
5
I would like to take the opportunity to thank Aryanna and Sylvia for helping my brother and I navigate through the challenge of moving from Juneau,AK to Indio, CA. Aryanna and Sylvia were pleasant , patientl, listened and followed through with assisting us with some unexpected issues. Thank you again for making us feel appreciated and valued as UHaul customers!!
RICHARD BIELEFELD
|
Premières impressions
Évaluation :
5
Very quick service, well run location. Overall very nice people to work with. I rent from here about 6 times a year
THOMAS CALLAWAY
Évaluation :
5
Great customer service. A++
Daniel Delafuente
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lawrence DiFrancesco
Évaluation :
4
Le client n'a pas laissé de commentaire.
John Townsend
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bob ADAMS
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHAEL SOLORIO
Évaluation :
5
Le client n'a pas laissé de commentaire.
James Boesiger
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ruby Rodriguez
Évaluation :
5
It was a great experience, excellent service.
nancy klinck
Évaluation :
5
Sales Person that helped me was quick, knowledgeable, and very helpful !
Len Chatwin
Évaluation :
5
Amazing people love this place
MILTON MELCHER
Évaluation :
5
Excellent customer service
Michael Rosenkrantz
Évaluation :
5
Friendly and knowledgeable
Sams Nataresa
Évaluation :
5
Le client n'a pas laissé de commentaire.
DAVID COLLINS
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brent Steckly
Évaluation :
5
Keep up the great work!
John Wilson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Angel Hernandez
Évaluation :
5
Le client n'a pas laissé de commentaire.
OSCAR MENDOZA
Évaluation :
5
Le client n'a pas laissé de commentaire.
juan oropeza
Évaluation :
4
Nothing. Overall very good experience with UHaul.
Philip Eng
Évaluation :
5
Super easy and convenient. We were in a pinch and when I found out there was storage on site, it relieved a lot of stress for my family. Storage is very large and easy to access. We love Indio uhaul! They have always been there for us when we needed a trailer and always very honest and helpful employees. Would recommend 100 %! Oh and storage pricing... unbeatable!
MEAGAN MCKENNEY
|
Premières impressions
Évaluation :
5
Super Great & Excellent Service!!
Friendly & Professional Staff!
Thank You So Much
Osvaldo Martinez
|
Expérience générale
Évaluation :
5
ALWAYS GREAT SERVICE!!!!
Osvaldo Martinez
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Maria Salinas
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Osvaldo Martinez
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
TIMOTHY MC PHEE
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jayne Grillo
|
Premières impressions
Évaluation :
5
Thanks
Neftale Camacho
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Theodore Tsaltas
|
Expérience générale
Évaluation :
5
Daniel was very accommodating and went out of his way helping me with a storage unit. Truly appreciated.
Theodore Tsaltas
|
Premières impressions
Évaluation :
5
Even in bad weather conditions the staff were very friendly, professional, and courteous
Mike Jones
|
Premières impressions
Évaluation :
5
Dan the Manager and his crew were very helpful and knowledgeable.
Charles Locke
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
robert Schultz
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
frank stoessel
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sabrina Gibson
|
Premières impressions
Évaluation :
2
Daniel, I gave you a call during your vacation because of one of your employees. What happened and how I was treated is unacceptable. However i came Saturday morning to clear up y storage. All the girls were extremely friendly amd professional. What a difference. Thank you.
Karine Kaplan
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
frank stoessel
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
George Quintana
|
Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
Chris Javier
|
Expérience générale
Évaluation :
1
I reserved a storage unit online and surprised there was one available. Went to the facility after a long day of packing. I paid for the unit before even looking at it. We got to the unit and UHaul could not get "their" lock off. 3 employees have tried and myself included. They offered me a UBox and said yes your stuff would fit and after I paid for that and saw it. I just laughed. I got a refund on all the transactions hopefully. Spent 3 hours there and nothing was done. I give it to the staff for trying but I went over the miles on the rented truck what I was going to do looking for another storage unit. Very unhappy and spent more than what I was going to spend on miles, gas and my time. HOT TIP: make sure you look at the unit before you give them your credit card.
Chris Javier
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marijane Hampton
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marijane Hampton
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
frank stoessel
|
Premières impressions
Évaluation :
5
Very helpful and friendly staff.
George Quintana
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Janice Carter
|
Premières impressions
Évaluation :
5
Sean Corbin...absolutely amazing. Went above and beyond normal job duties. The manager (sorry, name escapes me) also was very kind and helpful. The store was slammed when i checked in but they both maintained positive, upbeat attitudes. Thank you so much, especially Sean for being so awesome. Sincerely, Michelle Fuller
Michelle Fuller
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
STEVEN DIGIAMBATTISTA
|
Expérience générale
Évaluation :
5
Both of the girls working at the front office were extremely friendly, professional and helpful!!!
Christopher Cerbone
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Matthew Keto
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ty C Aldridge
|
Expérience générale
Évaluation :
4
Good place
dave taylor
|
Expérience générale
Évaluation :
5
From the first phone call to make our reservation until returning our rental, U Haul has been the best. We will always rent with you!!!! The two sisters in Indio helping us were super!!!
Darryl Abrahamsen
|
Premières impressions
Évaluation :
4
This doesn't apply to me....A1Reliable movers picked up UBoxes to deliver to me ...I was never at facility myself
Patricia Paul
|
Expérience générale
Évaluation :
5
Best customer service especially driver who delivered and removed the pod. Seamless. Easy move. Merci!
Mary Hillyer
|
Expérience générale
Évaluation :
5
Merci
Dave Johnsen
|
Expérience générale
Évaluation :
2
Staff was helpful in person but trying to get ahold of them by phone was near impossible. I was promised many calls that I never received. It was a relief to be done with the process.
Nicole Hoppe
|
Expérience générale
Évaluation :
1
U box pick up
No communication
Box not available
No way to contact directly
Delivery company made to wait and waste time
Poor experience overal
GLEN JOHNSON
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.