Everything was great, including our service rep.
Jim PowersCustomer Reviews for U-Haul of Kent-Stow
(Sr 59 W Of Ksu)
Consulter la carte de l'établissement
Services dans cet établissement :
Pour nous contacter
1227 W Main StKent, OH 44240
(Sr 59 W Of Ksu)
Services dans cet établissement :
Heures d’ouverture
- Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
- Vendredi : de 7 h a.m. à 8 h p.m.
- Samedi : de 7 h a.m. à 7 h p.m.
- Dimanche : de 9 h a.m. 5 h p.m.
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
- Overall Rating:
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Elizabeth Gopp- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
THOMAS LUNDBERG- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Brian Mccaffrey- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
bob lovano- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
David Johnson- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Amanda Bretzin- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Joshua Bowe- Évaluation :
- 3
Make it clear where customers should park the trucks when returning them.
Ted Krakowiak- Évaluation :
- 1
I placed an online reservation 3 days in advance. And order an appliance dolly. When I when to the store to rent the truck and dolly. They didn't have any dolly's available for rent. So I had to scramble around and find one at Menards. Also was charged for gas when I had filled the tank to where I had received the truck at. Went 6 miles and was charged 90 dollars for a 15 ft truck. I'll never use U-Haul again
Scott Prochnow- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
RONALD WRIGHT- Évaluation :
- 5
The 0,99 cents a mile is a little much
Jennifer Grady- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Douglas Berkey- Évaluation :
- 1
The worker I returned it to was rude and unprofessional
juilan grimes- Évaluation :
- 1
I had to return the truck within minutes because it was not the size advertised online. I was still charged though because I took the truck off the premises. After such poor service, I'll be warning everyone I know to avoid the Kent U-Haul.
Alex Cox- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Erik S Gordon- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Gregory Pannone- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Delton Davis- Évaluation :
- 5
Great people to do business with. Thank you.
Patricia Kirkhart- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Beth Kopniske- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
HARRY D CHILDRESS- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Ted Young- Évaluation :
- 5
I've used this location several times over 3+ decades and have always been happy with the experiences. I don't live near by anymore but it will always be my go to location.
Shirley Cross- Évaluation :
- 4
The rear door on the cargo box was hard to close. The track on the left side was damaged and the roller was out of track. The lock latch was drilled.
Martin Seward- Évaluation :
- 5
Make it more accessible online for customers to extend their rental in case something changes and a customer needs more time but doesn't have the funds to extend at the time of extension.
Joshua Maxwell- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Tami Slabaugh- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
John Horn- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Steve Kilway- Évaluation :
- 4
Be a little clearer on all the extra payments (ie: 0,99/mile, the safe move fee, etc) just because I wasn't expecting to pay $60, I was expecting about half that since the truck is rentable for 19.95. Otherwise the guys working were friendly and pleasant to work with.
Michelle Yurick- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Raven Wells- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
stephani palumbo- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Reba Kocher- Évaluation :
- 3
It was cold but no instruction was given to me about the n so I could not find the gas tank , it is inside the drivers door with a switch lever who knew, so my 19,95$ rental cost 100$ because they charged me 4,6$ gallon for gas. I have rented from here before and got a full explanation of the truck even just telling me would have been better they said I was not the first one who could not find the gas tank!!!!!
darbie ferrara- Évaluation :
- 4
I would suggest more than one employee around 4:00 PM. There was one employee and three customers. The customer needing propane took a lot of time, and I had to wait nearly 10 minutes to return my truck.
Stephen Balaban- Évaluation :
- 4
The weather was very bad (12 degrees) and heavy snow. The truck was warmed up and I had no problems getting out. The paperwork part went quickly also
Lyndell Elias- Évaluation :
- 4
Cargo compartment was not opening and later I had to take back to store to fix it. Wasted an hour and my gas miles
Gigimon Ninan- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Doug Carnegie- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Richard Gochenour- Évaluation :
- 5
Very easy in and out
Chris Fry- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Rod Modderman- Évaluation :
- 5
Fast and easy pick up and drop off! Staff was great!!
Michael Mariana- Évaluation :
- 5
Have better deals for longer term rentals.
MONETTE RICHARDS- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Karla Funk- Évaluation :
- 5
Customer service representative was very helpful and equipment was in excellent shape. We were so satisfied we plan to use U-haul and this rental location again for our next move need.
Michael Mohlenkamp- Évaluation :
- 4
Mobile pick up/drop off was terrible.
Alec Milnes- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jeff Gilchrist- Évaluation :
- 4
The check in was great. I returned the trailer the same day after closing and the app kept coming up error to scan the QR code. I was charged appropriately so no complaints but the system to return after hours couldn't be used.
Chris Syphrit- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Dean Thayer- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Kenyatta Cooper- Évaluation :
- 5
Couldn't be easier!! If we needed supplies you seem to have everything in the store. Merci.
Christine Jackovitz- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Scott Wolverton- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
jeremiah o'connor- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Stephanie Edgar- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
gary bender- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Reshauna Telfair- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
candis muuss- Évaluation :
- 5
Customer service was excellent and helpful
Mike Mutaali- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Bahjat Hashlamoun- Évaluation :
- 5
The person checking me out was absolutely amazing, friendly, and knowledgeable about the area we were moving to. He was very helpful and all around a very good person. I would go out of my way to use this pick up location again just because of the customer service.
Charity Armstrong- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Suzanne Opalecky- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
David Mertz- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
mary seibert- Évaluation :
- 5
Give that installer a rise
David Hamilton- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
James Haithcock- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Robert Sadinski- Évaluation :
- 5
Staff was great!! Appreciate everything they helped me with!!
Scott Godfrey- Évaluation :
- 5
Staff was friendly and helpful
Bryce Kinney- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Phillip McLeod- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Shelby Horak- Évaluation :
- 5
This is my favorite store I love renting from this location the staff is friendly and the vehicles are clean and the rental process is so easy
Deborah Clinton- Évaluation :
- 1
1) was that ld for n phone I could rent 10 bags (2 packs of 5) blankets with my truck rental, and I could get partial refund if I didn't open a pack. Wrong. When I returned the truck, I was told no refund on the blankets since they left the lot. I can live with the $5, it's not much, but the AGGRAVATION!!! 2) Two different U-Haul guys did checkout and check-in. Neither was friendly or helpful. Both acted like they would rather be a hundred different places than assisting me. Do you punish them for smiling? Customer service people should have some kind of interpersonal skills. Nope.
Richard Liberty- Évaluation :
- 5
U haul needs to have a loyalty program....I have spent at $2500 renting trucks and trailers and have not received anything from U haul. I will start using the competitors if this persists.
Ronald malczynski- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Robert Brockett- Évaluation :
- 5
This was my first time utilizing this location. I have to say that my service was very professional, helpful, and flexible with ensuring all of my needs were met! Thanks for hiring efficient people who don't mind doing their jobs!
Donald Austin- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Steven Walk- Évaluation :
- 2
The 6x12 trailer leaked and a section of sofa got soaked. However the guy that helped me hook and unhook was great.
Dan Grosick- Évaluation :
- 3
Friendly staff would better the location and stock availability
Molly Haggerty- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Rich Maynhart- Évaluation :
- 1
Very rude person at drop off location!
RONALD KRAMER- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
William Reiman- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Emma Miller- Évaluation :
- 4
Truck was old and gutless. Awful MPG. No cruise control? Really?
Alex Crouse- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Mary Woods- Évaluation :
- 5
Work done on time and in good working order. Nice job. Easy to schedule fair price.
Daniel Beach- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Tracy Musgrave- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Peter Sterflinger- Évaluation :
- 5
I have no suggestions for improvement. The employee who helped me was great to work with and as a first time hauler/ renter he did a very nice job of explaining what I needed to do without making me feel stupid!
Valerie Bigler- Évaluation :
- 5
The attendant was very accommodating and pleasant. He covered everything I needed to know. No complaints!!
Daniel Kinter- Évaluation :
- 4
Didn't get the truck on time.
Barry Butwina- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Alan Millar- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jeffrey McHugh- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Timothy Klug- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Kim Morrison- Évaluation :
- 1
I reserved two moving Dolly's (about a month beforehand) and the location had none. Instead, I received a singular appliance dolly. The truck was reserved under the truck share 24/7 program and I was scheduled to self pickup at 8am (location not opened until 9). The website claimed I would have to wait the hour until the location opened, defeating the purpose of reserving early. I called customer service and I was told the same thing. I came back at 9 and didn't get the truck until around 9:30. I ended getting a much later start than expected, causing us to rush. I then found out it had to be back by 8am the next day (so much for 24 hour rental). The truck I received was filthy on the floor of the bed. It was covered in some sort of greasy black substance that was not discovered until stuff was unloaded into the new house. Now our carpet is covered is grease stains (yes I have pictures). Overall, very disappointed in my experience with the whole process and will certainly not recommend this to anyone
John Douds- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Steve Dowling- Évaluation :
- 4
Clean fast csr was helpful and cared about the job he did
JOSEPH dickey- Évaluation :
- 5
Very friendly service.
Jeff Lundstrom- Évaluation :
- 5
Staff was very helpful checking in and checking out.
mike hays- Évaluation :
- 5
Both the staff at check out & check in did an awesome job.
mike hays- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Taja LoppeServices supplémentaires à cet emplacement
-
Camions de déménagement
Nous avons la plus grande sélection de camions neufs!
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Remorques et remorquage
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Accessoires de déménagement
Nous vendons des centaines de produits qui facilitent les déménagements!
-
Attaches de remorque
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
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Propane
Service de propane livré directement à votre porte!
-
Camions à vendre
Nous offrons la plus grande sélection de l'industrie!