Évaluations des clients U-Haul of Kissimmee

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of Kissimmee

Cote générale :

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Oscar E.
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Le client n'a pas laissé de commentaire.

Robert S.
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Le client n'a pas laissé de commentaire.

Christopher A.
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Le client n'a pas laissé de commentaire.

Zabdiel R.
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Please makes sure the axle on the car is actually in shape before sending off drivers to their fate in an 8.5 hour journey. THat could have gone really badly for me and my family.

Antonio R.
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Le client n'a pas laissé de commentaire.

Javier O.
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Le client n'a pas laissé de commentaire.

Julio D.
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Le client n'a pas laissé de commentaire.

Johnson L.
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Nothing

Abdullah A.
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Le client n'a pas laissé de commentaire.

joan D.
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More employee

Calla P.
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Fix the wipers

Kerry H.
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Wait was too long but service was great

Thomas P.
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Parking lot is dirt.

martha A.
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Le client n'a pas laissé de commentaire.

Rosa I.
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The service is excellent I will Recommend U-Haul to Anybody need the service they very professional

Lorena M.
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Le client n'a pas laissé de commentaire.

Melvin D.
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Rented a trailer. Uhaul rep had to connect several trailers to find one that had functional lights. The lot was also poorly maintained many deep ruts where the equipment as well as your vehicle can sustain under carriage damage . Star were very friendly ,helpful & knowledgeable though my future uhaul needs will be met by another location

OMAR R.
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Le client n'a pas laissé de commentaire.

alma R.
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Le client n'a pas laissé de commentaire.

Carmen A.
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Le client n'a pas laissé de commentaire.

jeimary M.
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The windshield are broken and the driver little vent that cover the person from the sun

Vivian S.
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Le client n'a pas laissé de commentaire.

MAXIMINO C.
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Le client n'a pas laissé de commentaire.

Maximino C.
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The instruction to return the truck for first timer like me should be sent and explain that photos have to be taken from inside the cabin of the truck before turning in the keys in the drop box. Beside that evertything is ok.

raymond L.
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Ok

John R.
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Le client n'a pas laissé de commentaire.

Kevin M.
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Fix your parking lot full of huge potholes. Other than that Chris was awesome

rosa F.
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I’m so excited to say that I’ve been a customer for many many years even when I was a little girl my parents only used U Hual as well you guys are the best and number #1 for my family friends an relatives I always highly recommend UHual to anyone or everyone when I’m asked about moveing who to call your company is amazeingly awesome your employees are all so profesional and very kind humble an attentive to all customers needs I will forever use your company.I nickname all my 9 kids U Hual baby’s ?? They laugh so hard they actually said that was cute they say it every time we move well here go the U Hual baby’s on the road again but seriousely we loved the expieriences with your company thank you an May God keep blessing you all an your amazeing employees each an everyone of them .....??

Rebecca T.
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Le client n'a pas laissé de commentaire.

Terence K.
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Someone stole my phone. I contacted the manager at 2021 N main St Kissimmee,FL. I filed a police report. The officer told me to call and let the manager check the video. I waited for 3 days. I called and called left message with answering or customer service. They all said That they pass on the message to the manager. He is unprofessional manager all he had to do is call and let me know either way. I will never uses the location again. Terence Knight

Martin F.
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Le client n'a pas laissé de commentaire.

David C.
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Le client n'a pas laissé de commentaire.

Ana F.
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Le client n'a pas laissé de commentaire.

Ariel S.
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The first trailer that I got at that location had a broken leaf spring (right rear top leaf) i was able to exchange it for a second one and that one worked as it should...

Gary D.
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Le client n'a pas laissé de commentaire.

John S.
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Ruben was great

roberto R.
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Le client n'a pas laissé de commentaire.

Jesse Y.
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The truck was great, however, the parking lot at this location needs prompt attention. The asphalt is broken/missing in areas and you have several trip/fall hazards.

Juan M.
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Le client n'a pas laissé de commentaire.

Ricardo V.
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Thanks great service

ROSEMARY G.
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Le client n'a pas laissé de commentaire.

Nicolas P.
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You need more workers in the morning i got to the place 8:50 am for a 9:00 am pick up and wad not attended until 10 and left the place about 10:30 not good cost me time

Markee M.
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Great customer service

James B.
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Vehicle Return was quick and easy. Personnel were friendly and knowledgeable.

Aimee B.
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Excellent customer service very pleasant!

Kevin Z.
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Le client n'a pas laissé de commentaire.

Justin K.
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Le client n'a pas laissé de commentaire.

Acie E.
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N/A

Henry K.
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Employees chatting with each other while taking care of customers,saying New York customers have an attitude and I'm a New Yorker. Employee directing me to back up to trailer and looking at his phone instead of my vehicle.

Russell I.
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They need to explain in full the pricing, what I was quoted and what i actually paid was different, very unhappy with that.

Antonio M.
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Le client n'a pas laissé de commentaire.

Howard H.
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It took an hour to check in to receive the truck. That is unreasonable when we had given the time we’d be arriving for pick up! We rented a 10 ft truck and I think it said it was guaranteed; however we were given a 15 ft truck. We were not happy as it would require more gas and is not as easy to drive. They gave us some free miles and a couple of dollars off to appease us; but at that point we didn’t have a choice but to accept the bigger truck as we had to move that day and had wasted an hour of our time In line.

Wanda G.
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Better customer service. And more professional very rude on the phone.

Cesar C.
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Le client n'a pas laissé de commentaire.

scott M.
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All employees that helped were top notch. Thanks again

Jason A.
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Le client n'a pas laissé de commentaire.

Hilary G.
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This location was difficult to drive in and out of. The lot isn't paved. The staff was friendly but seemed overwhelmed and a little scattered.

Byron W.
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none. Perfect.

Edward T.
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Make sure all the wheel bearings are greased

wesley S.
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Back smelled like dog pee. Had to wash it out.

Ruben C.
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Le client n'a pas laissé de commentaire.

Sean W.
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Le client n'a pas laissé de commentaire.

Reuben E.
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Le client n'a pas laissé de commentaire.

Anthony F.
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I asked if I could get written confirmation that the trailer was returned undamaged by me but they said the only thing they could do was to give me a zero balance owed on paper. Is this the right protocol?

FRANK B.
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have all the holes fixed in the drive in area

Michael L.
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No issues with the drop location... easy to find and easy to drop off too.

victor B.
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Nice Friendly staff

Angelo M.
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Le client n'a pas laissé de commentaire.

freddie Q.
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Le client n'a pas laissé de commentaire.

Mike J.
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Le client n'a pas laissé de commentaire.

Egmi G.
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Besides the equipment was not clean and staff not that friendly, the guy put insurance on my contract without even ask me and because I was in a hurry didn’t realize it until later after leave the facility and after I speak with the manager and explain what happened this person didn’t even care about it and basically told me that I have to suck it up because it is what it is and the guy did right since the insurance help me. Apparently I have no right to decide if I want it or not, is their decision and I have to pay for it. Is obviously they just care about taking the money out of your pocket on any way no matter what.

Raymond L.
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Le client n'a pas laissé de commentaire.

Pedro G.
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Le client n'a pas laissé de commentaire.

Frank M.
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Good customer service.

arlene B.
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They was wonderful and treat me great

wesley S.
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One light out on left fender

Carlos L.
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Le client n'a pas laissé de commentaire.

anthony B.
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Location not bad. Customer service horrible. Had a bad trailer and uhaul wanted to charge $200 to drop off since i booked round trip. Uhaul was willing to put my family in danger. Seem to have issues everytime use uhaul. Will avoid in future.

enrique T.
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Very nice service,

Latte H.
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Le client n'a pas laissé de commentaire.

Freddy V.
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Le client n'a pas laissé de commentaire.

Jeannette S.
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Le client n'a pas laissé de commentaire.

Ernest B.
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Le client n'a pas laissé de commentaire.

Zaira H.
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The 2 employees that they had working for December 31 where the worst. They were disrespectful, Drunk or in Other substance didn’t know what they had to do in the computer’s company had friends in the parking lot with them and mess up my order and charge me the rental for 2 days when my Rental was supposed to be for an hour and half very bad customer service and Disrespectful change my site for next time Rental service even though is my closest one.

Edwin C.
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Maybe a Spanish speaking person

Carlos R.
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Everything was quick and easy. My one small complaint is that the dolly was thrown in the truck without anything holding it down and on my way out of the establishment, said dolly was banging around every turn.

luios V.
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Le client n'a pas laissé de commentaire.

Keenan S.
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Le client n'a pas laissé de commentaire.

Jose C.
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Customer services great but to much time filling info for a check in

Gabriel M.
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Alright

Douglas C.
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Le client n'a pas laissé de commentaire.

eddie O.
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Le client n'a pas laissé de commentaire.

Carmen C.
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Le client n'a pas laissé de commentaire.

Luis H.
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Christ Ortega did a great job. Called before my arrival and with Express Check out was easy. Excellent service

Dorinda C.
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Le client n'a pas laissé de commentaire.

Janusz M.
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Le client n'a pas laissé de commentaire.

Hylton B.
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Le client n'a pas laissé de commentaire.

Noris D.
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Le client n'a pas laissé de commentaire.

Anne Marie U.
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Joey was efficient and friendly. He has great customer service. The parking lot needs to be paved BADLY...I almost blew a.tire on my car pulling in.

Lorie F.
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The tires were low on air gauge when on 3 miles after I left. My overall experience with U Haul was extremely dissatisfying the original Location texted me 24 hours in advance that my pick up location was changed because they didn’t have my truck. The second location was closed when we arrived, and did not answer the phone( there opening time was 9am, it was 930’when we arrived.). The third location was fine all but the low tires it was just very far from my original location because of the congestion and traffic. This put me one hour behind schedule with movers waiting on me that I paid 100 dollars for the first hour to wait on me. I called unhaul they listened and said the area manager would call me back this never happened. This experience costed me 100 dollars while my movers waited on me. I was given 40 extra miles, and 30 dollars off it sure wasn’t enough for my loss of 70 dollars and my time and stress. Still waiting on the call.

Non reviews have been submitted for this location.

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