The best customer service I have ever experienced at a U-Haul location!
Hector QuinonezCustomer Reviews for U-Haul of Malden-Route 60
Testimonials From Recent Customers
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The associates were great.
Rafael ZuluagaSuper nice guy met me as I pulled up and was very quick to help me return it.
James Webb IIIMUY BUENA ATENCION Y UN SERVICIO DE PRIMERA.MONICA GRACIAS POR TU BELLA ATENCION.
MIGUEL ARRIAGAIf all of the customer service people are like Andy that would go a long way to a positive experience.
Peter BombassaroThe Malden folks are superstars. My second time working with them in the last few weeks. Can't say enough good about them.
Kyle RobertsAttendant is very helpful.
Peterson RemyGreat Experience. Great People. Great Equipment. Thank You.
Ralph PecoraContinue to maintain the excellent service
MANUEL ARMANAndrew was very good at his job, in and out of there in minutes.
todd burneInside of cab both drivers and passenger floor was dirty
Nelson CorreaEverything was well explained to me and worked out perfectly taking into consideration that It was by first time renting, very pleased with the service and will recommend it for sure.
Gerardo MartinezFirst and foremost, the UHaul employee that assisted us last night was fantastic. He was helpful and patient in fulfilling our van rental reservation despite being the only employee on shift. How UHaul put this man in this position by not scheduling additional employees is inexplicable, he was insanely overwhelmed with customers and was on the receiving end of verbal attacks from frustrated customers due to Uhaul's lack of organization and resources. Also it seems every time we use UHaul, their computer system is slow or lagging and does absolutely no favors for the employee working behind the desk. In summary I hold the actual store employees in high regard for having the patience to deal with such a chaotic work environment, but overall the experience of getting a rental at this location is unreliable due to understaffing and a poor operational system being implemented by UHaul.
Douglas FoxExcelente servicio gracias
JOSE PAZ-FLORESeverything went great
Gilberto ValentinPrompt, professional service and clean vans, I will rent here again!
tye wallisJe
TAMMIE COULTERPlease STOP with this nonsense sending a link to your customers phone to upload their license photo and their selfie when they are picking up during normal business hours. We should just hand our license to the front desk person and be done with it. This is how HACKING starts.
Jean EdmondThere was nothing wrong with this location. The problem was it was the third location I went to because U-Haul kept giving me incorrect information about where to pick up my rental. Also, this location was 30+ minutes away.
Robert BurgessPerfect and easy !
Kerin MaguireAdrew carr was terrific, helpful, knowledgeable, welcoming. Excellent experience all around!
EL HOUCINE👍
YASSINE YassineExcelente 👍
christopher sylencieuxFriendly efficient staff. I was in and out in 15 minutes and that includes paperwork and hooking up trailer with inspection.
Dave GauvainThe store clerk has a bad attitude.
zhixian lithe rep and store was run well. The truck was clean. Unfortunately there was a leak in the roof that caused damage to furniture that was being stored inside
Christopher CameronGood customer service experience, She's very professional
ANDRE CELESTINSatisfactory
Naina RaiAmazing service from all team members working, a smooth and easy transaction, and a clean and easy to use truck! Thank You to Everyone! I appreciate the excellent service by both of the staff that helped me today! OUTSTANDING!!
Robin ScottI like to use
gaby wagnacgreat location! manager and staff always ready to help.
Barbara MarianiGOOD SERVICE STAFF AND THEY SPOKE POLIGHTLY
Alfred EtchuStaff isn't very friendly. I accidentally drove in the exit and he staff member was yelling at me. Th signage isn't very visible at night for someone who doesn't know the location well it's confusing and honestly quite backwards.
Paul BourgeaExcellent
CLIVE COKEPoor employee training and lack of management staff. Unnecessary confusion led to about 2 hours of wasted time (1 hour to pick up a truck, and 1 hour sitting in traffic as a result). Neighboring franchise in Malden is much more on top of things. Was not offered any consolation even after acknowledgement of company mistakes. Will not be using this location again.
Devin BilgeGreat customer service..
Kevin SoaresKeep the good job!
Molege ClaveusTop notch experience.
David GrayMy business always users this store for all of our truck rentals and boxes. Everyone here is knowledgeable and friendly!
ROBERT KRAVITZThe service is always very good. Keep up the great work
MANUEL ARMAN"Stick to the Contract that you drafted; had me agreed to and had me signed." My U-haul Boxes arrived aprox 1 month after they were loaded in Kiss. Fla. U-haul failed to p/u the Uboxes as we original agreed to, then U-haul failed to ship the boxes as we originally agreed to. After 3 weeks of waiting for my stuff, I had to call my local U-haul office in Malden, MA who started a search and found my stuff still sitting in Fla. From there U-haul expedited my belongings. My Plants were damaged and died. Stick to the Contract that you drafted and had me agreed to.
Austin PowellEmployees were helpful and was confused why my order kept changing locations and then they split my truck at one store and auto transport at a much farther store
Janet HUBERGreat service - new and clean van!
John CarvajalEverything was great! Movers in Lexington were really efficient and nice. Same with movers in LF. So nice, accommodating and efficient!
Margaret McCueMy issues are with my U-Haul 1st point of contact. They didn't listen well. This caused me to make 2 different reservations added costs from Florida and added wait time for my furniture. Anthony.
Anthony PowellStaff was amazing! Thank you!
lynne shanoskiGood tank you
mammou azegzaThe customer service was excellent
david jordanPeople were Fantastic.
walter worthkeep doing good service.
Gladonde JacquesShaheed was great. Give that man a raise!
jessica biletchWith the rush of Greater Boston move-in during the week of September 1st, this location and staff really provided as much of a helpful and stress-handling environment as possible. Glad I rented here.
Francisco Ortiz | Expérience généraleThe clerk on duty seems helpful.
Lisa Hsu | Expérience générale