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charles sitesCustomer Reviews for U-Haul of Monroeville
Testimonials From Recent Customers
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Unfortunately had to switch trailer sizes simply because my original registration was for a trailer that was a little too small. Uhaul accommodated this immediately. Absolutely fantastic customer service. Fantastic service, helpful staff, and a very efficient system. Quality business.
Shawn MehaffeyGreat service. I was in and out with ease
Benjamin PeekThe Staff was top notch.courteous and professional
Todd SmithStaff went above and beyond to help us first time trailer renters/drivers- thank you!
Nicole StoreyAll good!!!
Daniel PariseI have always been very please
Jeff KernickCharged me for cleaning fee. Doesn’t answer phone.
phill gratathe check the vehicle in at the end took longer than expected or desired. We had to call. I think I reviewed your service already. Staff was great and everyone was helpful. You are my preferred uhaul location and have used you many times in the past. the turn in procedure needs more ease. I used the link texted to me but it didn't see my location, hence, we had to spend about a half an hour and it was late sunday and we were all hungry and family was waiting for us so instead of 6:30 we didn't get there until 7:15. way too long. otherwise, great procedure. Oh, called the hotline and a nice gentleman helped and sent me to next level for checkout and we were on hold for about 10 minutes.
Mary EmanueleVery friendly and helpful.
DAVID PEARCE-SMITHNeeded to move out some items. Dave and Brian were very helpful in answering my questions about adding on a moving service with my reservation. Moving team lived up their 5 star rating. Dave handled my vehicle reservation and the day went smoothly! Merci!
Vivian UlishneyThey're very nice and friendly Thank you for keeping asking for rating
Emran El DaourABSOLUTELY AWSOME
Mark BreterRien
Gary WestThis is one of the easiest and best experiences I have had with U-Haul. Your staff was friendly and upbeat. I got through my transactions quickly. I have only praise for this loacation.
Gregory ReichSeems tire was damaged when I picked up truck. Had to use roadside assistance once loaded the next day. Road side assistance was great. Brittany at U Haul was outstanding
Patric MccarthyThe door size on the cargo van did not accommodate my load size even though it was within the sizes shown on your website. The van took 4,6 gallons of gas to fill to go a total of 31 miles. This works out to 6,7 mpg. I am guessing that it was not completely full as advertised or it REALLY needs some serious engine work
Michael DitilloStaff is always super friendly and helpful. I drive out of my way to use this location because they are so good. Merci!
Aydaen LynchDrop off was a breeze. Much appreciated!
MARTHA OGRADYDavid really did a great job. Super service great can do attitude
Henry G PaulVery courteous staff , renting the vehicle was about as easy as can be.
Edward Murphygood people, good service
john chobyFast and friendly customer service; didn't waste one second of my time.
Lawrence BushThere seemed to be some unnecessary redundancies with the process... if a customer completes the online check-in ahead of time, there should be fewer steps needed when picking up vehicle.
Greg KohanThe guy that I sealed with was very friendly and very helpful
Ronald HigginsQuick last minute need and the team delivered. Friendly and efficient. Only two of them and seemed to work very well together. Merci
Nicholas SoikeUniform offerings at all locations.
JOHN ROSNICKThe staff was super friendly and helpful. The vehicle was there when I arrived and checkin and return went very smoothly.
Eric BrackenQuick check out and check in done by Joesph. Another friendly and considerate team member. Highly recommend this location. If you can plan ahead, use your computer to reserve a vehicle and complete the check in.
Vivian UlishneyWhen dropping off truck i had to wander the property for approximately 10 minutes to find an employee
Shane HatchExcellent service à la clientèle
Vickie LawrenceHard to check out on the app after hours
Pamela HoltI appreciate how helpful and easy you made renting the uhaul truck. Thankyou!
MICHELLE ORVOSHNot much Brittany was great!
VAUGHN DAWSONWhat a great experience! Dave waited on me for check out and check in. He has great customer service skills. He knows I prefer a van. Since a van had become available he updated my reservation for the van. I appreciate his consideration and friendliness. In general, this location has great people!
Vivian UlishneyStaff is so friendly. So important I'm this day and age! I will return when I need a truck again.
Mike Morrisonna
Mark PalinoThe truck had multiple mechanical issues. It shut off a couple of times while idling, and multiple times while running. It also "jittered", the check engine light came up with the "Service Traction Control" alarm a lot of times.
Wilfredo AlvarezExcellent
Tom MoserThis is a well managed location and I highly recommend it. Will always go here for my moving needs.
GARY ALCORNLooks like the exhaust pipe on that truck has a broken hanger. Other than that it was fine.
Donna ChristS.O.
Mona WhiteMaybe sell charger cords for phones?
andrew cohenId say that the customer service was very good. But uhaul asdvertises newer vehicles and my vehicle was very old and had almost 200k miles on it. It didnt start after i brought it home and i had to call to have someone come and look at it. I wasnt looking for a new vehicle or anything but given that you guys advertise that you have newer vehicles i was disappointed in getting such an old vehicle for my rental.
Roman KreymerYour check in app is problematic. I did early check in then when I went to pick up the truck I had to re-enter and start over. I think I entered data like three times. I think for returning customers you need to end the problematic contacts or do it before pick up time. Miserable app.
GARY B AlcornExtremely helpful. Friendly. Great service. Thank you.
Charles DiCaraVery pleasant experience. Everyone was friendly and helpful.
James SusichNothing. Everything went smoothly and the best it could. Brittany was the customer service rep and she did wonderfully.
Edward LewkowiczThe check in agent David is excellent
Yao LiJust continue delivering 5 star service.
charles cokerNothing. You did everything right
Gayle JonesI filled up gas even they charged me
Kalpesh PandyaBrittany was very helpful and I was on my way very quickly. Thank you Brittany
Robert ProbstGreat service today
Abdul KhanInside floor was dirty and outside of truck had some dried mud on wheel wells other than that it was overall a good experience
david probst