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Preston MCustomer Reviews for U-Haul Moving & Storage of Moultonborough
Testimonials From Recent Customers
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Ryan at the Moultonborough location was professional and courteous. Will definitely use this location in the future. Thank you for a great experience.
MARK Z24 hr access is great. Clean and dry and zero issues, Thank you
Steven C | Expérience généraleDo not ever rent from this location. The general manager's husband speaks on her behalf. Extremely rude.
jarred kTony and his wife in tilton Nh are so incredibly helpful! This is the first time I've moved by myself, and they made everything super smooth and simple, even talking me through using the app!
TIMOTHY R | Premières impressionsNoneing
Howard MWhen I moved my stuff in, everyone was great and proactive. Moving out was a different story. Guy in the office refused to do anything about the insulation handing down from the ceiling and said if we cut it, I'd be charged for damages. Which I get, but then he should've done something about it because it was completely in the way. We wound up rolling it up and using my broom to keep it against the ceiling. Only possible because one of the people helping me was a lot taller than I am. PLUS, I told him I'd be checking out that day. Office hours were supposed to be til 2. We were done right around 9:30. Dude was in the process of leaving said, rather bluntly "office is already closed." Forced me to put the access key in the lock box...which, as it was a Friday, also meant I paid for a weekend I didn't use. Not impressed!!!
Sarah W | Expérience généraleNothing. Everything was excellent and smooth, Thanks!
Timothy LVery convenient to setup a rental. The truck us clean and gave a comfortable ride.
Kenneth FWonderful people to work with .
brenda RStaff was very helpful and polite.
Joseph SCheck engine light was on and truck was running rough. Interior of windshield was filthy like someone had been smoking in the truck and it was not cleaned. Front end was very loose. Once it got up to 55MPH it shook dangerously (death wobble). Uhaul had called and requested that I drop the vehicle off at a different location which was 26 minutes from my new house as opposed to the 5 minutes it would have been then they charged me $40 for the extra mileage. Uhaul app didn't work at all for check-in or check out. It would open but freeze at any page I tried to access.
Tyler AI had major problems using the checkout technology getting my truck. Use of a touchscreen cellphone in a windy 19 degree lot and the difficulty getting phone assistance when the calls all went to recorded messages forcing me to listen over and over about the advantages of an app I already had. The app could not locate me then would not sent the ID photos until 3 different people helped me register. Connecting with them was tortureous. The cold was a major factor but often a reality in northern New England. . It took over 1 and 1/2 hours of shivering in the cold to finally get the key for the truck right in front of me.
Thelma WNothing, besides maybe more parking.
Michael DBe staffed a little later in the day say to 6 PM. We understand that It is difficult getting employees.
Dixon Rhire someone to work there. bad experience
Michael B | Expérience généraleDisappointed this location couldn’t remit credit for new and used boxes.
Cynthia lThe trailer had 2 different tires 1rim was bent the coupler was bent right gate pin stuck need a hammer to remove the pin when there was weight in trailer
Steven TExcellent customer service at the counter!
Peter WHuge potholes throughout the facility office always closed on a Saturday when most people are there out of work and need assistance which is very inconvenient If your website says you’re open, you should have a staff person there to assist your customers not a sign on the door saying see you Monday
Amy S | Expérience généraleI was charged more after the return than I was quoted
Maylene CVery courteous and polite staff; extremely helpful.
tina w | Expérience généraleBoth the local owner and the Uhaul rep were very accomadating and friendly. I would recommend this business to my friends.
Thomas B | Online Move InNothing service was excellent the gentleman that took care of me was outstanding
walter hBill was excellent! I had some difficulty trying to fill out the paperwork on my phone and he was able to help me right in the office. Super friendly. Employees who care are hard to come across nowadays, he's a keeper!!
laura h | Premières impressionsOverall great experience. Ideally I would have preferred to rent a pick up truck instead of the 15' box truck but they are not offered at this location. Regardless, the truck got the job done!
Colleen BNot a thing
STEVE DCorrect the staffing problem. The store is not manned at the times shown on line. I have made reservations over the phone that were not recorded when I showed up four days later at the day and time I told them I would be there. Very unreliable. I returned a trailer I rented at 3pm to find the store locked and no staff in sight. Staff is slow as molasses. It always takes a long time to process the paperwork.
Stephen ABill was very accommodating & helpful. Thank you. 3rd time renting this trailer. Very handy trailer.
Annette CGreat, experience! The UHaul representative, Bill, was professional, courteous and showed me everything I needed to know about the trailer to be sure I had safe travels. Returning was just as easy. Will definitely use this location again if/when needed. Merci.
Andrea BGreat experience.
tina w | Premières impressionsI ordered it online and did a round trip and when I went to pick it up the guy said not to drop it back off there. He said it was a one way and I had to find a location near me and let them know I was coming. I did that and when I dropped off they said it was still a round trip and I had to call customer service. The guy in Moulonborough was very vague and didn't help or tell me the truth
Katie WWhen we first moved into the area, we had a great deal of difficulty finding a storage unit. We were placed on various waiting lists, with the belief it would be quite a while before we were able to obtain one. However, about three weeks later, we were called by the Moultonborough site letting us know one was available, and it was being offered to us first since we made such a positive impression on first contact. This was very much appreciated, and our experience with the facility was first rate…clean, secure, and convenient. Many thanks for such a wonderful experience.
Bob G | Expérience généralePutting all of my information as requested yet all of my paperwork email confirmation and contract has another persons name license number and personal information listed on it
Amy S | Online Move InThe gentleman was easy to talk to, made the experience easy.
Anthony HBill was extremely knowledgeable and helpful to us. Part of the reason that we waited for a space in this facility was that Bill was so helpful and pleasant.
bruce r | Premières impressionsWas supposed to be open, but no one was there
Bert LThe person that took my rental return was extremely friendly and knowledgeable and handled my return as if he'd done ot a million times. Very smooth and easy process
Anthony DI had trouble making the reservation online, but when I called the representative was very helpful and made the reservation on my behalf. I picked up and dropped off the rental when the location was closed and had a very smooth experience using the contactless system.
Jessie CPrice on website was below $50 and final price was $95 was not happy with double advertised price!! Is this how U-haul operates?Lancaster NH rented same car dolly at advertised price of 49,95 last Thursday!!!!
Robert MHave more drop off parking. It was full when I dropped off the trailer. PS there was a person talking to herself in the parking lot. After a while she somehow got into a IHaul van and almost took the side off my vehicle.
John MHours of operation were not consistent but this might be due to the labor shortage
John F | Expérience généraleBill S was extremely helpful and flexible with my U-Haul truck rental and my storage units needs! I believe he provided tremendous support with my fluid needs!!
alan w | Premières impressionsEverything went as planned, good.
Odell BGave us a truck with absolutely no gas. We filled it up not knowing how much we would use - we didn't use even half. The fact that there's no recourse for reimbursing for trucks brought back with extra gas (especially right know with gas prices) is unconscionable. Great for Uhaul... bad for us customers. Leaves a bad taste in the mouth re: your company.
Rachel BHours are only until 3 I was locked out because I was never given a card and I waited for over an hour in a Sunday for someone to show up and they never did!! I was transferred 5 times on hold for over 30 minutes it was horrible!!! I paid for the month and tried to move the last day could not get in.. I was charged another month after I closed my unit and cleaned it out and never received a refund!! It should be open on Sunday or at least a special number to call for access!!!
laura c | Expérience généraleAlways a pleasant experience renting from this location.
Anthony MChad was fantastic! I was able to rent, pick up, and drop off without any issue. I look forward to renting again from Chad at U-Haul!
JOHN DWe needed the storage for an emergency water issue. It was easy to get and staff was very courteous and helpful. We were lucky that it was close to our home so it made it easier to move the things to store.
marie h | Expérience généraleNice Place Friendly Folks ! 👍👍
Donald MFast, Nice and Helpful.
rebecca cClerk was leaving for the day and greeted me with kindness. I had a unique issue that he resolved quickly and profefessionally. Great job and customer service.
Thomas DChad was so helpful! He was professional and also friendly. I was nervous about driving a truck, but he helped me feel confident and comfortable.
Katherine SChad was easy to work with and very helpful!
Emily S | Expérience généraleThis local U-Haul was awesome, very friendly and helpful. HOWEVER, the web-site for "on-line return" for after hours return was absolutely the most awful, frustrating experience of the day! I tried no less than 6 times to step thru the check-in process with mileage, and tank-full, and pictures of every little thing to "verify" what I said was true.... only to eachtime have the web page lock-up or just kick me out... After sitting in the lot for 20 minutes and totally pissed off, I figured it was easier to take the $20 hit for the guy to verify the return conditions.... VERY UNHAPPY with the national service, LOCAL service was "AWESOME" and will recommend them to everyone.and will advise to not waste their time trying to do the on-line check-in
Michael SProvide wifi at the pickup/drop-off location due to poor cell reception at the Moultonborough location.
David GBrian took care of myself and my family when we showed up to pickup our box truck. Very quick and efficient process. Always a great experience when I rent from UHaul of Moultonborough (NH).
Scott SI have ALWAYS found the staff friendly, helpful, and professional. I work different days and different hours however, I am ALWAYS able to access my stuff whenever I need to and is convenient for me. Keep up the GREAT work!!
Arlie H | Premières impressionsCustomer service rep here was also great. I wasn't sure if this site was manned to help with trucks and started the self check process myself and he came right out to take care of it for me!
JOSEPH FBrian could not have been more helpful. Left my name with him a month or so ago to contact me is a certain size unit became available and he did.
Lynda S | Premières impressionsBrian is very attentive and helpful. He does a great job!!
Amy S | Premières impressionsExcellent service
Angel BBrian was awesome … keep him there
Andrew CBrian-Christian Taylor was extremely rude and short while trying to resolve an issue. He also hung up on me when I tried to explain the situation. He also charged me 29,95 for a truck rental when he said he would charge 19,95 because the truck I wanted was not available. This guys attitude was absolutely terrible and management should seriously reconsider his employment.
Nathan DOnce again, another great rental experience in the Moultonborough Uhaul office. Thanks for all your help Brian! It was a pleasure meeting you and your help and attitude made my moving experience a whole lot easier. Many thanks!
Debra LMr. Taylor made what is always a positive UHaul experience an exceptional one. He is professional, knowledgeable and patient. I rented storage space, a trailer, a truck and bought boxes & bubble wrap and through it all, he made the move go smoothly. Round of applause and gold stars awarded. Je la recommande fortement.
Lynda J | Expérience généraleTony and Ramona were awesome
Judy F | Expérience généraleBrian was very helpful and curious.
Louis B | Premières impressionsBrian was great, helped me out so much.Very compassionate about customer service.I am very grateful.Thank you Brian, will be getting a U-haul very soon thanks to Brian and his customer service ethics.
Carrie O | Premières impressionsStorage garage worked well for us, no security or rodent issues with our goods in storage. We were at the point where did not need the space any longer.
DIXON R | Expérience généraleWhen it snowed, it would enter under the door, the gate was stuck open in the Winter, gate was blocked by a return truck and when called about it, (Tony) declined to come fix it because he had to drive from Tilton and our move was canceled. I suggested he put up new signs that said "Do not block gate" but he gave me some reason about people higher up problems. Signs are soo worn you can barely read letters because they have disappeared. Other signs also need replaced. I was also quoted $160/month for B-27 but when I got there, I was told $194/month. $160/month is what helped me decide to store there, so it was disappointing to find out otherwise!!
Lou N | Expérience généraleJe
Bill R | Premières impressions1) ROADWAY IN AND OUT FILLED WITH POT HOLES AND A BOULDER ALL MUS NAVIGATE AROUND 2) ANNUAL PROMISES TO REPAIR NEVER KEPT 3) ATTEMPTING TO WORK WELL WITH LOCAL AND REMOTE MANAGEMENT MET WITH BALD EXCUSES AND, FRANKLY, REPEATED UNTRUTHS. 4) I WOULD NOT RECOMMEND THIS FACILITY TO A FRIEND.
G. R | Expérience généraleLike I said I was already moved into my unit before Uhaul took over
Michelle R | Premières impressionsExcellent facility. Felt so grateful to have them to take care of my belongings during a tough transition time. Extremely friendly and professional. Would recommend 10 times out of 10!
Katherine J | Expérience généraleSo glad I got a storage unit at this facility they went above and beyond here and made the whole experience painless just super friendly and helpful. we got lucky getting a storage unit here.I would highly recommend this place of business to anyone.
Donna K | Premières impressionsTony was super helpful over the phone and got things set up in advance. On the day of my move, Jason was extremely helpful and friendly. The whole process was quite seamless. I appreciate everyone's help along the way.
Richard B | Premières impressionsThis is a terrific operation and Kevin does a wonderful job. I would strongly recommend it to anyone at any time. A very customer oriented well run enterprise.
HAROLD S | Expérience généraleKevin is friendly, helpful, and attentive.
LINDA B | Expérience généraleThanks for all the years of great service. Always a good feeling of not have to worry about your belongings. Thanks again.
ROGER P | Expérience généraleHelpful, clean, friendly
MARY M | Premières impressions