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shundia rCustomer Reviews for U-Haul of North Little Rock
Testimonials From Recent Customers
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Excellent 👍
Kelvin PGreat service
eric wThe employees were nice but the truck had failing safety breaks. I was not able to park the truck on the hill but had to carry all of the furniture down the hill to the truck. Although I rented a furniture dolly the site had none, nor did they have a regular dolly. The truck windshield was also very dirty with dug splatters and the inside of the cab smelled like an ash tray. It was the worst UHaul experience I have ever had.
Cristina SThe guy working in this location was very professional and helpful! I was waited on promptly and professionally.
David Bgreat service
Linda SBetter customer service. Agent was sort of rude doing check in.
Rodney SAC was awesome he has great customer service skills
Yasheika HThis truck and trailer handled extremely well despite dangerous and extreme rain and wind conditions.
Caleb VStaff was great to work with. It made it easy to get in and out.
greg zNothing right now.
ROGER SNothing really, you're good! 😊
Richard HThe woman that checked me in was perfect! Best customer service, genuine and kind! Thank you!!!
Vickie HFriendly and quick service
AMANDA PThe young man that helped us was very respectful and done a great job. Merci
KAREN BVery Friendly and excellent customer service from Brian and his colleague… They know what they are doing and very friendly , knowledgeable and customer focus.. Loved the experience … Stay Blessed guys…
Harsimranjit SThe U-HAUL was very nice and thorough.
Emma YVery nice staff here they make the whole rental process very easy and fast rather it’s just renting or simply returning the equipment!! Thank you!!
Kindra MThe Uhual truck was okay. It needed to be cleaned in the cab. The brakes were not great and alignment was way off.
Sierra GVery good service
trip cThey let another lady using my ID rent truck. Once her payment were declined, they sent charges to collection agency. When I got notification of this on 8/14/23 I went to location and spoke with GM Brian Hibbs and told him what the case was here and advised him of multiple incidents with this lady and police reports were being filed that day with all info gathered from him. 10/5/23 the same location let the same young lady rent another moving truck in my name 2mts later. REALLY!! Assistant MRG Timothy Mundt agreed a notification should have been put in the system. I've missed work, wasted gas and time due to the lack of knowledge of protocol and or procedures from a GM. I want answers but no one is ever there to speak.
Christina DThe staff here is Amazing . It’s that simple
andrew rExcellent customer service and great quality equipment thanks U-Haul for making my moving experience easy and convenient
Curtis JPerfect in and out
Lachella WNot a thing everything was good
ALAN DTruck rented was not cleaned well. Had some items left in cab and some dirt in rear box. This did not really affect why we rented it but would have if I were using it to move household items. Overall not a bad experience just some small things.
Joseph GGreat customer service & help during a snowstorm
Yasheika HNo dolly available. But Mgr made accommodation to get me something to use so I could complete my move. It would have been 1 star if not for this consideration. Uhaul online should not have accessories if inventory not certain.
pierre jI have a
Robert LThis location was great, the staff was friendly and nice. My complaint about the experience is that it was a $30 charge to extend the time of my rental for 1 hour. If I was informed of this at the time of my booking, I would have booked longer for free just in case I would go over, but the person from customer service said the $30 charge was at the discretion of the location and I am upset I was charged it.
Katherine HThe team at this location is phenomenal! I will not rent from anywhere else! Merci.
brian hThere was a man at the desk but he was sitting down and his body was blocked my a planogram and was eating Burger King. And the second time he spoke it was with aggression.
Kalimba SN/a
Trevor Bthe dealership called me to tell me I dropped the truck off at the wrong location. This, after it was requested by UHaul that I drop the equipment at that location. Confusing.
NicolasPaul mDid I leave any keys in the truck
Jakolby REveryone I worked with was super helpful, answered all my questions and made me feel really comfortable about towing a trailer cross-country. UHaul made everything super easy, from having all the packing material, ball hitches, locks, and even provided moving helpers, all from a convenient app. I highly recommend UHaul! Easy and totally affordable!
Joanne ZShitty customer service. Cashier promised me the same price of a truck she couldn't allow me to rent and ended up paying more for a bigger truck that I didnt Need.
Jahkori TGuys are awesome everything was awesome
Deloris MGrat service
anna jTim was an absolute pleasure. Helped us with all the problems we had with the Jonesboro, AR location. Really upstanding employee.
Braden RHelpful and HONEST employees…..they found my EarPods that I had searched for but never found in the rental truck…...and returned them to me !
Mark CKeep up the great work.
Tracy FPicked up truck @ North Little Rock, No issue. Picked up trailer @ Maumelle and the trailer turn & brake lights would not work. Tried several cable options. No good. Had to take trailer anyway due to schedule.
Gib CExcellent customer service from the team member who handled my rental and return
Jay KThe location is hard to get into and out of because of the construction on the interstate as well as the small parking lot. The truck I rented also had some small issues that should have been easily discovered and fixed prior to me renting it. The windshield wipers need to be replaced, the drivers seat was worn out and leaning forward, right rear tire pressure was low and I had to add air and the truck did not have cruise control.
Steve PGreat friendly service
DARLINEA WGreat experience.
Teresa TReturning the equipment was nice and easy
Chessie RYou have achieved my personal goal of excellent customer service.
DIANE JCharging a card a month and a half after a rental is ridiculous. Rented a small dolly on Oct 1 charged card November 15th. Very strange now will have to check my card for double charges. Seems very shady
Reginald TThe guy who rented to me was fast and very courteous.
KIMBERLY JExcellent service and no complaints or needed improvements. Workers professional and efficient. Vehicle awesome to be in and operate. Arrie Galvan.
Arrie GNorth Little Rock (742052) Store representative Timothy M. was very professional, courteous, and helpful. He did an outstanding job and provided top notch customer service.- WClarke
William C