Customer Reviews for U-Haul of Perrine

6 890 évaluations

16500 S Dixie Hwy   Perrine, FL 33157
(Sw 165th St & Us 1, in front of the Acura and Jeep delaer)

(305) 232-1421

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(305) 232-1421

16500 S Dixie Hwy
Perrine, FL 33157
(Sw 165th St & Us 1, in front of the Acura and Jeep delaer)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Everything Great !!! No issues!!!

gary shipley 
Évaluation :
5

Seats are dirty

MICHELT DOMINGUEZ 
Évaluation :
5

being able to return equipment outside and not have to wait in line inside is a great plus.

MICHAEL DURR 
Évaluation :
4

The truck had two issues that the attendant had not disclosed until I asked him about it. # 1 there was a dent in the passenger door. # 2 the engine light would not turn off.

Marvin Smith 
Évaluation :
3

We received our uhaul box at the destination with a different lock and altered and damaged goods inside. No one knew why this happened, no notes placed on the record to explain to the manager we spoke with at the pick up point

May M Dulatre 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Yosviel Quintero 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glorida Zapata 
Évaluation :
4

Le client n'a pas laissé de commentaire.

COLIN KENDREW 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor Mims 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fidel Flamini 
Évaluation :
5

The entire process was fairly easy. I made the reservation by phone, and my information was ready as soon as I walked into the store. I was in and out and about 15 minutes. The return process was also easy, and they had me out in less than five minutes.

Herman Dorsett 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAUL MARTINEZ 
Évaluation :
1

Stay true to your word and be on time This U-haul has been always the worst service change it and it'll be probably the number one U-haul

CHRISTIAN CASTILLO 
Évaluation :
5

Superior service rendered. I was greeted and made to feel comfortable, the service rep was very informative and knowledgeable . Check in was quick and efficient, and pick up/drop off was even faster.

Christopher Cooke 
Évaluation :
3

The requirement that you give the names and phone numbers of 2 of your contacts is frustrating and an unnecessary collection of information. It wouldn't make much of a difference in stopping someone from stealing a truck. Those names and phone number should be automatically deleted when the truck is returned as the third parties didn't give consent to the storing of their information

david lawrence 
Évaluation :
5

personnel Tim was very efficient personable and knowledgeable

VICTORA MALAK 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REYNALDO MAYOR DIAZ 
Évaluation :
5

All good.

Joe Lopez 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Krizia McGraw 
Évaluation :
5

Not at this time

Beverly King 
Évaluation :
5

Le client n'a pas laissé de commentaire.

margo wright 
Évaluation :
5

Excellent customer service by Caroline and her staff

MARVIN PENDLETON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juliet Abreu 
Évaluation :
4

Air pressure in tires were uneven! One had 31 psi the other one was over 60 psi. For the rest every thing was OK.

Eduardo Gorrochotegui 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ninoshka Santiago 
Évaluation :
1

Very poor costumer service at counter desk, and treated unfairly.

CARLOS SUAREZ 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMIKA TERRY 
Évaluation :
4

I advised the return technician of where the gas was and I even had it on the receipt to confirm. I returned it with more gas than I was given and he still charged me for fuel with no regard to the fact that it was more gas in the vehicle stating then receipt does not show the correct gas! That is unfair and should be illegal

bryanna hopkins 
Évaluation :
5

Prestige...

SAMIR MOUSSA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas Nicaragua 
Évaluation :
5

Excelente.

daniel sanchez 
Évaluation :
5

The staff there was amazing….. Jared and another you man who's name started with an "a" (I think) were both incredible. Checked out the trailer and installed it. Explaining everything, laughing & joking with us. Being very personable. Enjoyed the service. Had some small hiccups out of anyone's control but the staff did a good job recovering! Hats off! Top tier service in an age where customer care is non existent! Give these guys a raise cause they're killing it for your company.

LORI GERMAN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michel Sanabria 
Évaluation :
2

Charged 250 for a damaged but never discuss with me I found when look at my bank account. $ 470 dollar to drive 85 illes ? and invented a damaged? How I prove them wrong?

lionel anria 
Évaluation :
2

Broken trucks. Awful customer service.

Veronika Volovik 
Évaluation :
1

Train the workers on proper customer service. Charged me for 3 gallons of fuel at $4,5 a gallon (closes line).Twenty years of renting with this company I've always refueled their trucks, but because I didn't take a picture of the gas gage before or after, they put what they wanted. Customer service was no Help at all. I will Never rent from UHaul again. I will carry my furniture on back before I Do.

Tedra Rumph 
Évaluation :
5

I left my sunglasses in the side pocket. I came back the following day and they returned it to me. I was very pleased to deal with honest people.

Felipe Cam 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julia Trujillo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole Wood 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manuel Egued 
Évaluation :
5

Found a big spider in the uhaul before packing my things but no biggie i got it out its not uhaul fault i thank you guys for helping me and my family get our belongings to the storage i will be returning to get another truck when i can get my family settled in a nee home. Thanks again for the low prices when us customers are down and out we could afford a truck to get us thought out the day. You guys are stress relief thank you

Tharris Saunders 
Évaluation :
5

Nothing, everything was great 👍

OLIVER THOMPSON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VALENTIN CABALLERO 
Évaluation :
4

I like this location because they always have trucks available but what I don't like is the managers not liking renting the new trucks and always getting old ones. This one that I just rented (van) had a really bad noise on the wheel bearings, while driving it felt like the tires were going to come off so I had to drive really slow and the van had a message about the airbags having an issue and told one of the people at the store and they just said that it was a sensor. It's been 3 times I go to this location renting a van and I see the new one there but they always come back saying they can not rented. will try calling another location and making sure they have better vehicles for next time.

Marco Montanez 
Évaluation :
5

Expand the location

david vega 
Évaluation :
4

None at this time.

Beverly King 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC PONS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesus Miguel Perez Ruiz 
Évaluation :
1

The manager was very nice, friendly and efficient but the car was dirty and smelly. The worst part was the return. I arrived a quarter to 7 and they refused to help me.

daniel mojica 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer Alvarez 
Évaluation :
5

Carolina and Tim are the ''Best in the business''. They make doing business with U-Haul a pleasure. Thanks to them and their team.

JAMES GALL 
Évaluation :
5

Me gusto como me antedio y me explicitly todo muy bien gracia

maria garcia 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex Serrano 
Évaluation :
5

The man with the dreads was very accurate and nice made my first experience very easy

topek miller 
Évaluation :
5

Le client n'a pas laissé de commentaire.

manuel mondragron 
Évaluation :
5

Everything was perfect.

Armando Marquez 
Évaluation :
5

Excellent service from all staff members

MARTIN ORTIZ 
Évaluation :
5

In this center there is good service and the employees have very good attention to customers. I recommend it 100 %

ERNESTO ROJAS 
Évaluation :
5

Seguir con esa esmerada atención al cliente.los felicito.

WILSON RODRIGUEZ 
Évaluation :
3

The first truck that we received was broken, it stalled before we even left the lot. The lady, supervisor I guess, was mean as hell. Never apologized, was rude, terrible customer service. The guys outside were friendly and helpful. The wait for the truck, even though we had a reservation, was painfully long. Close to 2 hrs : / Tye second truck we received had issues with the steering wheel. So not super thrilled about that U-Haul location. It's a 3 star at best and only because the employees outside were nice. That woman needs training.

Veronika Volovik 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ted Karmon 
Évaluation :
5

Especial Atención

Jose Cantisani 
Évaluation :
5

They are the best! Very helpful.

Katharine Mendez 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rigoberto Reyes 
Évaluation :
5

The Manager is very nice

NICOLAS FELIZ 
Évaluation :
5

My services who rented the vehicle was very professional and friendly. He explained the vehicle information and contract well.

Margo Smith 
Évaluation :
5

There was some small issue with the computer system. Maybe have your tech team expedite a fix to speed up check ins. Or, it could have been a temporary problem?

Leonard White 
Évaluation :
3

I was told I would be reimbursed if I traveled less than the miles I predicted and I never received my payment.

Anthony Jackson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Javier Nino 
Évaluation :
5

Le client n'a pas laissé de commentaire.

celso llerena 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAvier Sotolongo 
Évaluation :
3

I didn't receive a receipt

SHEILA BUTLER 
Évaluation :
5

Keep the same customer service excelente! Congratulations!

Fernando Francis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bernardo balmaceda 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaizel Vigil 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Murray 
Évaluation :
5

None at this time

Beverly King 
Évaluation :
1

horrendous!!!! returned vehicle in exact condition it was received in - staff member stated all is good, no issues whatsoeever, i asked him if i get any paperwork and he said receipt will be emailed - upon receipt of email over an hour later i am being charged $150 for damage to the vehicle (they claim there is a dent in rear right panel) no dents or damage was in existence when the vehicle was turned in (staff member confirmed as such) also being charged for 4 gallons ($18) of gasoline??!! vehicle was driven 49 miles, i purchased $10 worth of gas less than 1 mile from uhaul (3,5+ gallons) - how possible that the vehcilce was in need of 4 gallons of gas in 49 miles + replacement fuel!!?? - this is clearly an attempt to rip me off by this location!!!! they also refused to do anything about the charges and the manager has failed to contact me even though i requested this contact - i once previously rented from this location 10+ years ago and they attempted the same type of scam

cary sochin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rashard Whitehead 
Évaluation :
1

Retrain employees, the only good thing was the manager on duty who resolved our issue in 5 minutes after the other two employees made us wait 3 hours.

Oscar Martinez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nils Lindstad 
Évaluation :
5

Excellent service à la clientèle

TAJ MAHAL 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MISAEL REYES 
Évaluation :
3

Wind shield wiper blade not properly attached to wiper arm.Totally dis -functional and with any rain it would have been very dangerois driving a 26' van.No excuse for renting this fequipment unchecked.

donald altemus 
Évaluation :
1

I returned a Trailer and they never register at the computer the return and continue charging for three days more . I went to the Pinecrest location and explained to them, I told them to look in the cameras, they told me they were going to see and within two hours I received an email with an invoice for three more days, I do not recommend PINECREST to anyone!

YOEL ARENCIBIA 
Évaluation :
3

Service crew it take to long for service

RENIER BAUTISTA 
Évaluation :
5

The young Latino guy was very nice and friendly

Enrique selva 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ana Medina 
Évaluation :
5

The team was super helpful, and I was in and out in about 5 minutes.

Andrew Charlton 
Évaluation :
4

Less talking greeting get line down get customers out quickly line was sooooooo long took 50 mins made reservations

kayla clay 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dwayne Brown 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark A HILL 
Évaluation :
5

It's great to have staffing who knows their jobs. This is one of the best rental locations I've been to.

Jesse Varvaro 
Évaluation :
5

Everyone is very friendly there.

chris thorp 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PATRICIA WILLIAMS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janevah Williams 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REYNALDO MAYOR DIAZ 
Évaluation :
4

Wasn't given the truck reserved but overall great. Wanted a Ford Maverick was given a dodge ram which I found to be more difficult to drive due to the size

Angel Buznego 
Évaluation :
5

Be happy

MIGUEL SASTRE 
Évaluation :
4

Excellent service à la clientèle. Expedited pickup and drop off.

Dorothy Jones 
Évaluation :
5

gdfshng

Rafael Godinez  |  Expérience générale 
Évaluation :
4

I used moving helpers so did not go to this facility. They were prompt about calling me when my U-Box arrived and were good about coordinating with the moving-helpers to arrange my UBox delivery.

Keri Allen  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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