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richard dCustomer Reviews for U-Haul of Providence
Testimonials From Recent Customers
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The Employees were very courteous to me. I appreciate that very great company.
James ORien
Anthony AMatthew was great . Michael helped a lot when I made the reservation. Matthew made the rental very customer friendly. I would definitely recommend this location.
William FY’all ain’t gotta improved nothing you guys are great.
Zachery BMatt and he fellow coworkers went above and beyond for me and partner. We couldn't be happier or more blessed with such a great experience. Merci
Lizett CThe young woman working there was knowledgeable, friendly, and efficient. She definitely made the experience easy and smooth.
April DExcellent costumer service
Anyelo MEverything is great, To boost customers satisfaction, at the time of need.
Nathanael AThe return did not go as smoothly as the pickup. The person stated he would take care of the return and I asked if he was sure? He said yes and the next day I received an email that said the truck was overdue and I was charged for an extra day. The situation was then rectified by the field manager.
Jessica AN.D.
radhames cHmmm, can't think of much. My first time renting with this location, and Davon did an amazing job!
Michelle MSeguí así
Manuel FThe customer service at this location is always professional and attentive. I recommend this location to all of my colleagues and friends.
koby dService was wonderful, the ease of the transaction great
Lauri SKeeley was quite helpful and she has a pleasant demeaner. Please give her a raise.
David WVery professional and very fast service.
Elicer Drecommend that gas tank be full when renting.....
James EWe had to get another driver at short notice because this location wouldn’t rent to someone with a non-US license, even though the U-Haul website clearly says that non-US government issued licenses are valid, and we have successfully rented a U-Haul with one in the past
david fGreat service, practical, efficient.
ERNESTO AThis location provided absolute 5 Star customer service and support. I highly recommend the staff. Great guys. Thank you !!!
Kimberly DBoth at pick up and drop off there wasnt a person at the desk for around 10 mins - i pre-registered/checked in but then again had to answer some questions
John MThere unfortunately was not ample room for me to back the van up and out of the parking lot. There was barely a foot of room for me to get into the van and although I am quiet a small person I had to squeeze myself into the drivers seat. It was not parked in a spot that allowed me to drive forward out of the lot. As a result, I scratched the van within 5 minutes of having it, just trying to get it out of the parking spot. I had to pay $260 for damages. This could have been avoided if it was parked in a way that at least had enough room for me to open the door fully.
Ellie FThe truck that I rented had some damage, but on the photo didn’t show it, the need to update the pics before they rented these trucks
Edward DI’m happy with the service at this location thanks 😊
Carlos PThe staff available was not the most friendliest and the truck was not running the best. Drop box location was confusing.
Doryane CN/a
Jennifer EThe location is busy and difficult to access with nobody around to help you drop off. You have to find someone after getting out of the vehicle and I was blocked by another truck from entering for more than 15 minutes who was having the same issue.
PETER KGood truck. No instructions.
Stephanie VI have used UHaul several times in the past two years and it is always an easy and pleasant experience. My only concern is the age of the trucks. Seems like it's time to start replacing with newer vehicles.
Brenda CI went to rent a uhaul and I was supposed to only be charged for one day and they charged me for 2 days. The lady who handled this interaction was extremely rude. Very unprofessional and I will not be coming back and I will not refer anyone there.
MIGUEL PThe staff at this location are extremely rude and unprofessional. While dropping off, the worker was on her cellphone while "helping" another customer, complaining about the employee that was "supposed to be working" and cleaning trucks, she literally left the counter in the middle of the interaction with the customer and walked outside while still in her cell phone to continue complaining about a coworker. The truck we received was filthy, brakes 100 % needed to be replaced; the brake pedal was pretty much on the floor for it to even begin to slow down, the transmission/engine was awful, wouldn't switch gears properly and just stayed at higher than normal RPM's. The doors didn't close properly and the lock in the back wasn't functional. We filled the gas to the exact amount when we received it and yet I was still charged for gas. I was charged for two furniture dollies when I only received one. Awful experience and will never use U-Haul again, there's much better companies out there that don't rip you off.
Carolyn PKeep up the good work
Sabrina WFor now, I don't see anything.
Kinkin TMy interactions with the staff at this location were great, so I don't want my review to reflect negatively on them. With that said, overall my experience has been very poor. I tried to book and pickup the truck through the uhaul app, but the app was unintuitive and slow to the point that I had to abandon it. While the staff on site were great, the vehicle I got was not: The steering wheel was worn down to bare foam. While driving the Sun visor swung down and obstructed the windshield before falling off completely. The vehicle had so much cleaner/air freshener in it that it was honestly very difficult to drive it. This was far and away the biggest issue. I have worked in manufacturing facilities with industrial coatings and solvents, but nonetheless I was barely able to stand the hour I spent in that vehicle. I left with a headache and a determination not to use Uhaul again.
John EThey need open and enclose trailers!!! They do very good Job. Manager Kaily is fenomenal!!
nery mCaley was very helpful and friendly at the Providence office. Thank you Caley!
Jack H