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TYLER MCustomer Reviews for U-Haul of Rancho Cordova
Testimonials From Recent Customers
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The app would not work when we returned the truck, nor would the website, so it took us a very long time to return the truck. We had to wait in the cold for customer service to fix the issue so we could return the truck. Very disappointing!
Danny DFront desk was Amazing And Jake was very friendly
Mario AFor customers to be acknowledged when you come in as a customer to your establishment. At least with a smile, and eye contact. and to inform the customer, that they will be with me in just a moment. While there busy with another customer.
Emma CAmado went above and beyond. He helped me change my existing reservation to something that fit my needs better.
Christopher Hit was very nice and professional experience from you the initial phone call to the service mechanic very happy with the service. 👍🏼👍🏼👍🏼👍🏼
Angel VEverything went well. As expected.
RICHARD TEasy,quick, and good service
Munkhzul EThe staff is great and they were helpful for the check in and check out.
kevin sCody and the whole team was very professional and efficient. No wait time to be checked in. I dropped off my truck and little over an hour my hitch was installed. I didn't know U-Haul installed hitches till my co worker said go to U-Haul and have them install it. I also didn't know the receiver hitch has lifetime warranty. Wow never have to worry if something happens to my receiver hitch. I would refer this U-Haul off Pyrite Way in Rancho Cordova to family and friends as my friend did.
Sue HEmployees are hard working and excellent with amazing customer service, I was able to smoothly get my job done without delay. Great experience
Ahad K"Ty!"
Jerry GI was peonies with a chair for me to sit in while I waited, only took about an hour.
Bambi LCorrie did an excellent job on the hitch installation and answered all my questions.
Armando TAsst. manager Amanda was top notch! She deserves a raise!
Darren MThe employees were very helpful.
Floyd CI go out of my way to rent from here, they're so good!
JENNA RQuick, efficient, knowledgeable, and personal. Excellent!
Michael WKeep doing what you’re doing
Dale BThis site was clean, organized and easy to find. The personal were fast and efficient
marc fNo problems noted
Joe WGood customer service, Sage was excellent and helped in finding the correct truck for my need.
Javed AGreat service
DAVID BAmado the GM was fantastic
Ryan FThe gentleman at this location was friendly and efficient and made the return very easy. Unfortunately I can't say the same for the sunrise, food and liquor location, which is where I was supposed to return the truck. When I arrived there, the man who I assume was the owner told me he couldn't take the truck and I had to take it to the Pyrites way location. he couldn't have cared less about the inconvenience.
Brett FThe customer service representative was very friendly very informative, and very professional. This is why I use this location all the time.
Sharon HVery friendly and efficient
Kimberlyn YVery fast and friendly service.
Jason FGreat job very informative and helpful
Jason Sthanks. great job.
paul dThe staff was very helpful and pleasant to work with.
Justin HWas well taken care of. Amidst the busyness they were excellent with th Ed customer service and took time to be sure my needs were met. A++++
Edmund FExcellent customer service provided
John CNothing! Oue experience was perfect, easy and the sales person was knowledgeable and kind.
Lori TI have been to this location for various services. Every representative I have encountered knows customer service and what that means. From hitch installation to truck rental, I'm happy to do business with GoldRiver U-Haul.
Ron DI had an excellent experience thanks to Amado
Kelly PHighly recommendable, very professional, served top tier customer service will most definitely be returning….
Dawn GAmado is the best, respectful, funny, and professional. I don't think there is anything that that location could do better, employees like Amado do not xome around often and I don't even know how to thank him enough, people like him you don't want to lose. Take care.f of him, he's an asset and a Damm good person.
Jeff MEasy process to follow
John CGuy was great
Andrew EGreat service, friendly staff.
Amy WIt was quick and easy.
Victor SAmanda was great and so very helpful! Thank you for this fast and great experience Amanda!!
liza nNice
Ahmad PFriendly Staff, in and out pretty quickly, overall Good experience 👍🏼
Theresa DExcellent service à la clientèle
Olivia KI am 76 years old. I have to tell you, I have never seen a person so accommodating to customer service in all my years as Amado is. If I had a business I would do my best to keep him happy. I think Amado should be the employ of the year. Randy Hamman
Randall HAmanda made sure that everything was in order and didn't laugh at me because I was surprised that UHaul uses push to start pick up trucks lol! Getting older is a blast and UHaul is still a trusted source for truck rentals!
Alana WMy experience was perfect! Amado and Corry were wonderful. I had a great experience and am really happy!
Rebecca MCustomer service was really good. I would recommend and come back if I ever need anything from uhaul in the future.
Cherriee BThe van was new, the service was great. The guy that helped us was personable and helpful.
Larry CThanks for the fast turnaround
Jeffrey TAbsolutely Nothing
KISHKA WCustomer service was excellent,
Daniel CGreat service, quick hook up.
Leonidas AS.O.
Andrew PVirk
Lovepreet VThe company sucks. Not the people at the register
John FI was very disappointed, when I called to make a reservation on a truck just to pick up a couple pieces of furniture. The guy on the phone said I would need a debt card number to reserve the truck. He didn't explain the process or what to expect when picking up rental in fact, I asked him if I could switch from my debt card to using a gift card. He didn't have an answer and that I would have ask when picking up the rental. I couldn't use my gift because I didn't have $100 on it which is required but, yet I was able to use my debt card to pay $48 to drive it off the lot. Mind you I had to go to the bank to deposit some money into my account. Then go back to pay using my debt card. All of that would have not have happened if the guy making the reservation would've been more explanatory of the process. Then come to find out that not only do you have to fill the gas back up. Then you also, have to pay a 0,79 per miles you drive for the wear and tear of the vehicle. I was not driving out of town/state it was local and just for a few hours. I had to pay $41,06 extra because, I drove 52 miles mind you I had just put $20 of gas in the tank when I dropped it off. I feel if you drive local as long as you fill it up with gas YOU SHOULD NOT HAVE TO PAY 0,79 PER MILE for wear and tear on the vehicle!! So, as far as I'm concerned they owe me $41.06. For over charging me. It's $19,95 for the truck, $48 to drive it the lot, and $20 to fill it back up with gas that should have been it for the expenses for the little time I had the truck. It was very bad!!
Sharon RPositive "shout out" to Sam for his help. Merci.
Randall nGas meter on cargo van required driving multiple miles to get the gauge where it needed to be. I ended up adding almost twice as much gas as it needed. My final receipt does not show my adjusted milage. I drove less than expected and was still charged for what I guessed at the beginning.
BRENDAN MThe girl that works the front desk Amanda super helpful and above and beyond on customer service
Jamien GExcellent customer service with the focus on attention to detail. It was nice to do business with gentlemen, who take pride and what they do. I would definitely do business here again.
Scott SPrompt friendly service in a very reasonable amount of time.
bill hOutstanding service,very professional
SITELA AAucun
Charles FAucun
Charles F