Le client n'a pas laissé de commentaire.
Daniel HCustomer Reviews for U-Haul of Regina
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
customer service was very good, the equipment was in need of some maintenance , over all lubing it was difficult to use the loading straps and the hitch leg was very hard to raise maintain the equipment better for the next customer
Clive WAm always treated fair, service is fast and effective at this location can go mostly anytime and get whatever I want to rent right away
roger rI realize that I dropped off at a busy time but it was very disorganized and a bit frustrating.
Burt LFirst cleaning
Naveed IMelanie (branch manager) was absolutely amazing! 100 % recommend!
Nicole CIt was a good experience. Everyone seemed like they were having a busy day, but it was good!
Jennifer TI put in gas over the 1 tick so they should have charged me accordingly to that not an extra $22 on top of the $77 I already paid.
delee bNa
Shelley LBetter tie off access. Its awkward fitting larger ratchet straps, the hook is too large for the small opening. Other than that no problems with vehicles or the staff.
Trish HSome really great customer service. You can tell they really care.
Christina SI really don't know what you can do everything he did. I was amazed at the good service that I got, and I have no complaints at all.
Richard GGreat team... they were extremely helpful at the U-Haul on Park St.
Richard IThe truck need a wash, air big light was on. We where told not to worry.
Kimberly MNobody approached me in the returns waiting bay when I arrived, and the staff were rude and unprofessional in the office.
Neil FGreat friendly service
Andrew ELittle crowded and hard to move around. But overall not bad
Shea GThe people who helped me, both rental (Asia) and return (Cody) were extremely friendly and knowledgeable. I also noticed that both of them were the same way with customers they helped in front of me. Cody was exceptionally helpful to a customer who was trying hard to speak English as their second language. I witnessed Cody being courteous, patient, and helpful through that process.
Heidi LOvercharged, wrong truck terrible experience
preyas mYoung guy who dealt with us was excellent. The middle aged woman beside him was very rude and unprofessional. She made his life hard and the experience uncomfortable. He was trying his best to move the line and provide customer service. She was loud and abusive to him in front of customers. She needs to be retrained or fired. I would lean towards fired.
Ian DKeep doing what you're doing.
Rob DThe whole process went very well, we have no issues at all and would use UHaul again in the future for sure.
Grant VRegardless of the small issues we were well taken care of and would be back again.
Chris MThe access to this location is very tight and awkward to manoeuvre around. The staff were great. The trailer was not clean on the outside and is not a great advertisement for the company.
Heather HMelanie and the Regina location was very nice and very professional. Merci.
sarah lAfter I had the truck loaded, I could not start it. I called Roadside and they supposedly got a tow truck dispatched. I contacted Melanie here in Regina forty-five minutes later and she got one dispatched to my location. Once there, the truck driver couldn't get it going either. After that, it took an hour to get authorization to tow the truck to my destination. All in all, three hours of my day was wasted. Through this all, Melanie here in Regina was great!!!! I would sure like a free rental for next time for my inconvenience.
Rick GThe Person who helped me was Melony and although she was busy, she took care of me and i could see she was under pressure but she helped me to feel like i mattered. What could be done towards improvement, perhaps when you know it is a busy time, have another staff on to assist with the line up. Other than that, I appreciate the service.
albert rI appreciate the staff and how easy they are to work with. But the truck that I reserved wasn't available, so I had to settle for a smaller one. They were gracious enough to offer a discount, so they did all they could.
John BI had a trailer reserved for a specific time to pick up. It took forever to get my trailer. The manager was on the phone arguing with someone (very entertaining) and trying to do 10 things at once and getting nothing done and the guy who was helping me get the trailer said it was in the back and we can't get it out and I said "no", we can get it out of we try and we did. The trailer was not ready to go as it had 3 or 4 inches of ice and snow in it so I took it to the car wash and spent $5 to clean it so it could be used to pick up a washing machine. Overall, this place was a gong show. If I was running this place I would provide service with a speedy check- in and have trailers with reservations lined up and ready to go. My experience was very poor and this location is not going to win any service awards anytime soon ..
Ron LDamage to vehicle was acknowledged before picking it up, but drop off location indicated there should have been a sticker which wasn’t there.
Lonnie HReduce wait time, ensure the location has customer’s reservation info, reduce blockage in parking/driving space
Sacha LI dropped off at Cathedral City CA. As booked. NOT Regina
BLAIR HThe employees were very helpful and made the process go quickly on a very busy day.
Erik LThe staff was very polite and helpful. The lady at desk was very professional. They provided best service.
lovepreet sTruck was left half full of gas. Went to fill the truck back to half and the gauge wasn't moving. After putting $60 in I started it and it was just under half. Put another $30 in and then the gauge jumped past full. Trucks should not be given out without full tanks when the gauge is slow to respond.
Bryce BThe boys were great got me hooked up quick and unhooked also great experience will definitely be back!!!
Kim SThe truck I was allotted had front grill damage, both doors were dinged up and it had a muddy interior upon pickup. No walk around was conducted, so I took pictures to ensure documentation. And after I drove out of the parking lot my dashboard read a low rear tire, so I had to drive around to find a working air hose. I ended up putting air in that rear tire TWICE while I had it. Upon checkin though...I received quality service with my concerns and nothing additional was charged to me other than my rental charges....OH! And apparently I received the WRONG truck at pick up. Go figure.
Nettie LAttendant was great and friendly.
Nathan ROne of the tail lights on this trailer quit working mid trip, looks like the wiring has been doctored by several customers in the past. I don't fault this location specifically but the company overall for not ensuring things like this are repaired properly and promptly considering lights are a saftey requirement.
joleigh fThe inside of the truck was dirty, the battery died, and we needed to buy booster cables. *it was not cold and vehichle had only been turned off for a few mins
Jodie DSuper friendly staff
Jill FI was very happy with the service I received from your staff , I wasn’t able to come up with anything you cold do better I will definitely be recommending you
LUIS CExcellent service & staff members
Precious AService & employees were aweso
Precious AMel and the staff were friendly and great to deal with!!!!
Stacey KNothing. Everything was excellent!
James Mtruck was damaged by previous rental top drivers side nose cap of box and driver side lower side panel. repairs were made to box nose cap at location as per rep. not sure but the collision may have caused the cab to be misaligned causing the passenger door to air leak quite loudly for the entire trip. Was survivable but constant and of coarse very annoying. all information was reported to and inspected by Penticton representative. Both Regina and Penticton representatives were a pleasure to deal with.
mark hEverything was perfect!
Denis LLady at office was rude. In fact when I went to reservation, she and other staff had big fight. Poor level of customer service. Not going to same location again as they don't respect their customers.
Salman NThe customer experience was the worst. Had to wait almost 45 minutes to get things done, and more than 6 other customers passed by. . No explanation of anything regarding the charges. The person did my work needs at least basic training. Another person had to literally jump in each step. And obviously they were busy with other customers, so i had to wait patiently until they done with others . Being the only U-Haul in the city this place literally leaves us with no choice.
Deepak SThe woman working there was awesome.
Jeff KWhen I open the back door for loading my stuff that were small pieces of glasses all over the truck.One of my family member got hurt.please look into the cleaning stuff when handing over the the truck to the customer.Thank you for the service.
Aquib SThe agent that helped me was the most friendly and greatest person to work with. Would recommend he gets a raise
Marc YAll good
roger bThe truck is too old with bad motor and suspension You should have a decent new equipments
Walid AMy car hauler rental was filthy. The wheel tie down strap channels which allow you to adjust vehicle wheel track width were frozen with ice and sand requiring a hammer and large flat head chisel to clean out the track only then allowing the then to slide. The straps and tie down strap mechanism were covered with sand and ice making the ratcheting impossible until they were cleaned. The crank mechanism to raise and lower the car hauler onto my hitch was also covered with ice and sand making cranking more laborious than necessary. I had my son with me and we had to assist the one working employee to move two smaller trailers to gain access to my rental. Not my job I'm here to rent your product which wasn't cleaned or ready to use. Same one employee for whatever reason had to take all my information down for a rental which I had already paid for on line and had a reservation number. Two other employees where at the front desk doing god knows what when my rental should have been ready. It was a half hour late before I got out of there. There were three other customers behind me that those two other cowboys could have been helping but they chose to hide behind the computer and do "what". Terrible service no actually no service. When we brought the trailer back we disconnected it under the canopy that is clearly marked for equipment returns but we're told we had to put it back we're we hooked it up from. We gladly declined and left it there for cleaning so the next customer didn't have the same mess to deal with. Lucky for you guys that you're the only player in town so you can get away with garbage like this. Would not recommend renting from this location but hey they all may be like this. As usual these review sights don't allow a zero rating which is really what this store should get.
Chris KA bit on the slow side, but otherwise good
Amanda L | Expérience généraleMy U-Box rental experience was horrible. I would like a follow-up phone call at 647-936-6970. I am actively avoiding the company due to atrocious customer service. I insist you contact me to follow-up
Andrew R | Expérience généraleStaff were good,but the need more people working More staff would make the service move from average to above average More secure facility for the uboxes is very needed.
Rose G | Expérience générale1 U-boxes not loaded on trailer at 10 am as I had asked; 2 Staff denied even having my 2 U-boxes; 3 After loading 1 U-box staff promised to have 2nd on trailer when we returned. They failed to do so.
Brett D | Expérience générale