The guy that was there when I returned the truck was horrible and rude. He was an older man.
Brianna TCustomer Reviews for U-Haul of Rosemead
Testimonials From Recent Customers
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Great service and easy return
Kurt SIt’s a pain to get in and out of since you can’t u
Erick AStaff was amazing and helpful
Ernie LVery helpful, efficient and friendly
Deborah TJoanne was very respectful and knowledgeable. She was very helpful explaining in detail which vehicle was best for me. I highly recommend Joanne best Uhaul customer service !!!! Thank You
JOHNSON LAll good 👍
Esteban QDealing with Uhaul was a completely awful experience, not the people in the location. I had to drive around looking for my truck then waited an hour at tge second location to get my truck. I purposely rented the truck near my mother's home for distance and you changed my reservation to a location 10 miles further out. Not only was it inconvenient for me as a customer, It was completely unfair to the person you use to sell your services. This affects small businesses, you really need to reevaluate the fees that you're trying to avoid and the inconvenience that you pose on others for it! I will try to avoid U-Haul from this point forward at all cost, and will tell everybody that I know to do so as well. Just for what you do to small businesses alone, none the less the service! Thankfully, the girl that helped us was great!
Caroline RThey charge $50 for a little drywall drop on floor
VUONG NVery bad attitude
Wang HThe parking lot is so cramped. There is a propane refill station so people are coming in and out all the time, taking up customer parking, while parking lot only has one way to enter/exit since all other entrances are blocked off. The personnel that took in our uhaul return was not welcoming at all and told us we had to clean out the uhaul or else we will incur additional charges. The uhaul was empty except for a few footprint marks from our shoes. It has been torrentially raining for the past week in CA and thats why there were footprints. He made it seem like we trashed it when it was normal wear and tear. We hand wiped the truck bed and mats before he was satisfied and accepted the return. This has never happened at a uhaul return for me before. Most places understand that footprints are ok and are normal with moving....would not recommend this place to anyone and next time I will be returning somewhere else even if this location is the closest to my home.
Jasmine VThe manager was lovely and very helpful. She showed me how to load the dolly without having it slide around and explained how to use the ramp safely. :)
Emily Cjust charges whatever, even though the damges weren't coming from us.
Ying ZTo treat all the customers equally
Tao LReason pricing without lots of junk fees as retail ones nearby. We've been using you store exclusively, you deserve our royalty n business. Keep up the good practice. Thanks
Gary DMore information to the customer
florentino aMoving is stressful but my move went super smooth thanks to the staff!! Very accommodating and kind staff
Elizabeth YThe woman who helped me when I picked-up the van was very professional and helpful. Two suggestions I have are (1) make sure the first-time renter knows how to activate and release the parking break (the van's parking break system was unfamiliar to me), and (2) make sure the first-time renter knows how to put gas in the vehicle.
Geoffrey SRemote check out was easier than I thought it would be! Nice guy at check-out
John LWater leak from box roof
David MService was prompt, kind and efficient. The associate was patient with me explaining how to progress through the transaction. I really appreciated that. I recommend highly.
Valerie JThe out the door mileage was keyed in wrong and billed wrong on my statement
KAROLYN WHad great help from your employee!
Ngoc PWhy my card charged 133 from u ? I only spent 96.49, Pls let m know ,
JING TThank you! Everything was perfect, just keep the good job!
hanny lPrompt and quick in and out no waiting and friendly staff and very helpful, and that why I use this location because location closer to my home are not very friendly and helpful. Too long of wait to rent a truck. Merci
Paul BEverything was great the general manager joanne inouye was very helpful and patient at the Rosemead California U-Haul location on mission. Would recommend this location.
Adam MService was great
Eris NNo comment, customer service was courteous, fast and efficient.
Laura TVery good service
RAUL RExcellent service à la clientèle
CHAD EMore transparency would be helpful. It would be good to give the final cost online when making the reservation. You think you're paying close to a certain amount when you make the reservation than when you sign the contract in person, to when they charge the final payment. I think an additional $45 was included in the final payment, it seems. Thanks Joanne for being so courteous to my wife and I!
Seth FSuper huge cargo van and it was like brand new
Edmund TLast minute find a location because previous location on lower azusa was closed and I was transfer to this location service is great and really comfortable ,clean and ready to go
Manuel MThank you to manager, Cesar, who called and turned my horrible experience around. After being accused of damaging the van I rented, Cesar, returned from vacation to learn about the situation. He took the time to review the history on the vehicle and discovered that the damage in question was pre-existing. He made it clear to me that he and U-Haul as a company value their customers and work to earn long-time, repeat, customers. He apologized for how the situation was handled and for the stress it caused me. I appreciate his effort to make it right. The value of that cannot be overstated.
Danielle DReserving the van was easy, pickup and drop off was easy. This is the fourth time I've rented from this location, and I'm very happy with the customer service and the staff here.
Chris HHi. I never ever leave reviews for anything but I just couldn't believe the lengths your employees went to cash in one truck vs to get a returning customer. I borrowed the van for 3-4 hours (decided by the lady working the desk) I told her we were moving/ picking up a couch on the West side. Wasn't sure the time on pick up but made sure I let her know it was one thing and that maybe depending on time idk if I would take it. I brought back the truck in 2 hours from rental time maybe even less. Didn't get the couch. Returned the truck with gas over the limit I was given. Told them I didn't even used all the miles I paid for and when I told them that I received no response, no understanding, and no care in the world. I specifically chose U-Haul in Rosemead thinking since they are not busy I would receive great customer service and satisfaction yet I left with nothing near that.
Johanna GAsked for receipt, was told it was emailed, never received.
Nikolina HMake the vans able to be dropped off at a different location to help in saving miles when returning the vehicle.
Edgar GLe service a été excellent. Highly recommend this location. Process was smooth. Employees were the best.
Shannon AExcellent service à la clientèle. Joanne and Salem's are the best!
Stacy CCesar R. assisted me with the rental and return of the cargo van. He was courteous, knowledgeable and helpful. I'll come back again.
Claudia CAll good
Hugo R