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Gina RCustomer Reviews for U-Haul of South Salem
Testimonials From Recent Customers
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Awesome
WILLIAM TEverything was good. Nothing to improve.
Jerene LALL 3 STAFF WERE FRIENDLY AND PROFESSIONAL. Having been a business owner for 40 years, I'dsay you have the cream of the crappy current youth! very well done! Congratulations. PS I dont type!
James KMy go to location. Always above average and this time I would say excellent.
James RFree donuts and coffee.
Jimmy VKeep the high standards.
Silverino NI like this U-Haul location because it has extended hours and all services needed. It does lack for parking but is excellent otherwise. Fortunately the on-street parking in front usually has space and has a bike lane between the parking spaces and the traffic.
James LAlways a train wreck renting from U-haul.
Edward MThank you! Absolutely loved it! Very friendly people, pleasant transaction. Highly recommend this location!
Vladimir KI had an appointment to pick up the trailer. Only one person was working and it took 15 minutes to get the trailer.
Anthony WI had a great experience with hiring movers through U-Hauls list of helpers. D&T Relocation sent a great mover named Deron. He helped me move across town. Deron is experienced, efficient, and friendly. He even brought extra moving equipment to use, without charging me extra. I would recommend his services to anyone wanting an easy move.
Jill ZExcept for broken window handle unit was in good shape. U-Haul App made it easy to extend rental time.
Thaddeus hQuick and efficient
Titus NThe employee working wasn't very nice.
Jessi NMy only negative is that U-Haul pushes using the APP too heavily! It took too long to actually connect with a person. You can't just call the local store! The people actually working at the store were great to work with. the person I finally was able to make my reservation was Great, BUT it took WAY too much to finally get help. I don't do APP's and you need to improve your Customer Service! It wasn't any fault of the 12th street store; U-Haul needs to have a phone option to talk to a person at the very beginning.
William Sno problems at all, everything went smoothly
lori oI usually use the app, but with this reservation it kept telling me to call. Finally reserved for pick up in Monmouth or to have you call the day before and move it to SE Salem. Long lines at the store and of course my app said to call. They offered me a discount to return to a different location 60 miles out of my way. They told me I could call and return to original location. When I called to do that it took another 40 minutes. Nothing about this reservation was simple or easy. My app usually is a great it failed all the way around this time. Everything took much longer than it should have.
Joni MUpon returning rental I was charged an extra $20 for after hour fee. The rental was dropped in allotted window shown on the contract.
Gurpreet SGood experience all around. Staff was helpful and pleasant. The return was quick and easy.
Melvin WEverything was great, great customer service and experience.
jeffery fThe customer service rep working when I checked in and at drop off was great. She was very efficient and polite. She was dealing with a customer that had a bit of a complex problem when I arrived to pick up, and she handled that customer very well.
Thomas OThe lot is a little small and only allows customer parking on the street.
EDWARD JAwesome experience!
Ken MGreat service
jeff sFriendly and fas service!
CHARLES KI ordered a dolly and it was even discussed at pick up but there was no dolly in the truck
Sheeya WI drove the truck for a total of 5 miles, I told them 5 miles when I picked the truck up, and yet I was charged an extra $12,9 with no explanation or receipt. That 20 % more than the original estimate.
David DNothing really. It was a great experience. Maybe pull the truck out for us females. They were parked so closely that the mirrors were touching
Dena OParking and equipment drop off is pretty tight at this location especially when it's busy. While trying to drop off my trailer, I got myself in a bit of a pickle. Although I wasn't at the official drop off lane, staff was more than willing to come out and help me unhitch, and get out lol I have rented from this location before. I will run from them again. Merci encore.
Carter SNot much of a waiting room with only one chair, but the staff was friendly, knowledgeable, and nice.
LES SSee above.
Roger ARien
Seth OQuick and easy ..no problems at all very professional and helpful
TAMMIE WNot sure
Robert PKeep up the excellent job!
Bius UVanessa and her staff as well as move help and they’re wonderful people assisted me and what was a Matic moving experience due to the moving company themselves and they helped me through every step of the way to find a different company to finish the job that was wonderful and U-Haul and move help they are absolute top-notch and I thank them from every ounce of my being thank you all
Freya PQuick and easy rental! Efficient, friendly people.
doug mI was very disappointed that I had to do all of the check-in on my phone. I SPECIFICALLY chose not to download the app because I don't want to use my phone. Then I get to the check-in and spend 20 minutes in line only to be directed to a web form to fill out. When I inquired about a paper form, the response was, *our printer is broken, we can't do paperwork. Try connecting to our Wi-Fi.". As a customer this response makes me incredibly frustrated. I should not have to use my personal device to complete your check-in process. Especially since I had already chosen in-person over the app.
Reuben GEvery thing went fast & easy. Well explained.
Charles SGreat customer care. I had to cancel my reservation nothing todo with uhaul but at the last minute I ended up needing the trail. They were able to get me one asap. Wonderful.
Trevor DEverything was perfect.
jeffery fCourteous, quick, answered all questions. Keep excellent employees. They are your best investment. Anybody can provide trucks and trailers. Service is the answer. Non people businesses will eventually die. Local is best.
ROY EGreat costumer service. Went easy, I think.
sean tClean the windshields too when cleaning out after returns and checking the glove box. I found someones mail in ours. Great job over all thank you
Vincent CYou need to tell people more about the equipment, how it operates.
Kathryn JIt was quick and painless. :) I very much appreciate the workers to hook and unhook the trailer for me.
Julie BThis is the only Uhaul rental that we will use in Salem. Outstanding customer service and always a smooth easy experience.
Lisa Mmore parking space
BOYD BThe gentlemen that helped me we excellent and very friendly.
James MHave used this facility multiple times because it is a convenient location. Each time the vehicles have reeked of marijuana. This last time an employee tried to tell me that I damaged a vehicle, and had to pay an over-inflated amount for repairs. Needless to say I did not damage the vehicle a they provided no evidence of said damage. It was a total scam that I will be reporting to corporate. DO NOT USE THIS LOCATION.
Anthony GHi, just wished there was parking elsewhere, not on the one way street. And also, I recall a while back, that, the Insurance mandatory fee, was only $5. I noticed they added another fee of $11. And also, I think all uhaul locations, should not REQUIRE a MAJOR CREDIT Card, some do not have one. And not TAKE off card at all, until RETURN Equipment. Because, I had to pay with my Card and I wanted to pay in cash. I don't think that there should be a Mandatory CC needed to hold or reserve. Thanks,
TINA FShe was great.
Zackary kExcellent 111
Jon ARien
Lisa HVery quick pick up and staff was friendly. Would rent again if needed.
Todd KVery friendly staff and quick simple service. It was also nice being able to use a live person rather than another annoying app on my phone to perform a basic task.
Alex DStaff very helpful
Stephen M | Expérience généraleVery good to work with, very happy!
lloyd d | Expérience générale