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Malia L.Customer Reviews for U-Haul of Vallejo
Testimonials From Recent Customers
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There was a small pile of debris in back of truck
Eric T.The truck I used JH155R, bounced so much, my friend behind me said the wheels actually came off the ground. I tried to talk to the return agent to tell him about the truck, but he was so rude and just kept ignoring me. The agent on the inside was ok.
Constance A.Excellent service à la clientèle
James P.Needed service. Many empty spots in lot, so we parked (not prohibited, and we had only a few hours' move) well into drive we were threatened with being towed! Added hour and miles to rental (lot was well open, no signs, and very nasty area). So we moved the 11 feet onto street parking. Ridiculous. Would definitely not use again
DAISY S.I never have any problem renting from Solano Street U-Haul in Vallejo, California.
PHILIP S.👍..
Jose V.The local office representative, Simone was very helpful and pleasant. Allowed me to upgrade from pickup to truck, explained everything, very nice customer service.
Terry T.Tire preasure dash light on.
Robert Y.Always a pleasant experience here FA
Frederick A.The equipment had a tail light /marker / turn -signal inop found on pre trip. I'm sure additional help at this location would be good for the customers ass well as the two hard working individuals that helped me. They are spread pretty thin.
Brett S.India was excellent, as was the other young woman who helped us!
TERRY K.Fast easy check in
Jo G.I reserved my equipment over a month and advance and when I came to pick it up they didn't have the equipment. They sent me to another store in a very bad area in another town and that store was closed with no one there. I needed to return to the Vallejo location to pick up a larger trailer which was not acceptable but the only choice I had. The representative that helped us while kind hearted was extremely unprofessional. I'll never use U-Haul again!
Dave J.The office staff and manager has been great, super helpful and patient. But that's two times in a row the tech did not install our trailer properly. This time, I made sure to check the tightening of the main locking screw and it was not tightened all the way and so I tightened it securely before leaving. Also one of the safety chains came off from my hitch while on the road. Fortunately there were no damages to my vehicle or the trailer. I installed the loose chain properly and had no issues afterwards for the rest of my reservation.
RYAN V.Everything was great and welcoming no change
Crystal C.Excellent experience all around
GARY A.I had the moving truck for 2 days, yet, during this traumatic life event I was called incessantly by India, and another staff member told me the truck needed to be returned by 12:30pm (24 hours); thus causing our 2 hour trek to be extremely stressful with loading and returning. We also added MORE than 3/4 of gas that was needed as we were misinformed.
patricia T.Everything was excellent. The workers where great. I will tell my friends to always call and use Uhaul.
billie T.Honestly, this location rocks! I have no complaints and cannot imagine how they could be improved. I will say I have a lot of towing experience -- including at least 5 previous trailers from this same location, and years of towing boats, and before that trailers in the military. I still get the optional insurance, however, simply because I know the many potential hazards. I came to have a hitch installed on a Wednesday and to pick up my trailer on a Thursday. Both were handled super professionally. All staff members I came in contact with were very helpful and courteous. In past years I've had long waits, but not this time (perhaps due to better staffing). Kudos to the folks managing this location!
Mark B.Nothing I could think of based on my good experience.
Norma C.All of your employees were professional and great to work with.
randal D.Keep the manager India and employee Symone. They were amazing! Thanx for the experience with your location. Made my moving stress free.
Kymberly D.I cannot comment because my son dropped off the truck for me but I can say that I was very happy with the final bill and I wouldn't use anyone else for my moving needs. You are forcing me to choose a star rating so I'm going to say "average" because nothing is perfect - improvement is always a possibility.
Angela C.Job well done! Cheers!
Jun A.Ordered 2 bundles of moving blankets, drove 30 miles to get trailer (not at location I reserved at), and only 1 bundle was there.
Anders S.This location does not have after hours pick up or drop off but when renting in line, it gives this option. This forced me to start two hours later than I planned. I was not made aware of the change in pick up time until I received an email the night before pickup of the time change. My original email confirming my reservation still had the time I wanted.
Chris S.I had reserved a 20 ft truck but there was a problem with the person who returned it the day before they called me and told me that they would have to give me a bigger truck. But I had no idea that they were going to charge me more for someone else's problem. I should be given a refund! I did not realize this untill later. So not happy with that. Every thing else was fine/ great.
Steven J.I would like to mention the professionalism of a young African American female, it was very refreshing to find someone who really enjoys her job, she was very courteous with me and all of the other customers that were in line, she explained the process to those customers waiting, due to the fact the line was long. Shout out to you young lady for making it a pleasant experience.
Bridgette B.The gas gauge on my van was not working and I spend double the gas money to refill it than was required. Upon return the clerk looked up the van to see that multiple previous renters reported this issue and yet it was still rented out with no prior warning about this. I want a refund of my 70 extra gas money (140 total spent ) my phone is 415-444-6974
MATTHEW S.Everything was great and ok thank you
Crystal C.At as though we were lying about being told to return the truck on "E". We drove all the way from Washington State to California, if we were told about the gas we would have returned it with fuel.
Pamela A.Picking up the truck was easy but returning the truck was a nightmare. I waited over 35 minutes for someone to come check the truck back in. Not acceptable.
Elizabeth C.Rien
Dora P.Merci
Michael W.You have very bad customer service by explaining to the customer what he can do or not
Fadi E.Trucks are in bad shape. We like the hours of the Vallejo location. Pickup and drop off should be easier with the app. It wasn't had to go inside and wait in line both times.
Leslie C.Arrived within 15 min was in my truck ran great, dropped off with app so no waiting.
Paula G.Very good
john A.Great service overall. From checkin to checkout
John L.Very easy to check out and in - especially when you need to push back pick-up an hour or 2.
Carole C.Customer service was excellent!
richard F.it was perfect
David D.Ensure that the proper equipment is available at the time of pickup.
Tommy G.Make sure all the light are working on the equipment
Arnold H.I was disappointed upon arrival to find out that my reservation wasn't in the system after I made it in person 6days prior with Darryl and wasn't informed that I needed to give him credit card information to confirm the reservation. So I had to call your 1-800 number.
Derrick D.Customer service could have been a lot better!
Tracee L.More parking spots available for customers that need to leave there vehicles at location while using the rental.
Francisco V.Nothing everything was perfect
Jo G.Everything was great except there was only one man working the counter and about 5 customers were waiting.
randal D.asssddd
Lee B. | Expérience généralestaff there was the most positive. I was a little worried about the location and security but after talking with staff felt better. Asst Manager Calvin was super helpful with good customer service.
David L. | Expérience généraleNigel at the Vallejo store and Belinda in east bay scheduling get 5 stars. U-boxes not available as scheduled on either end. Nigel and Belinda were the only of 20 U-haul staff that took care of biz.
Joseph S. | Expérience générale