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Conrad RummelCustomer Reviews for U-Haul of Ventura
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Cindy is the best! Thank you!
Sean GunnMichael was the best help again . That's my go too place to rent a van
darren SablickGreat staff on site!
Andre BiscaroMichael, who helped me with reservations and trailer hook up was courteous and helpful. Fast and efficient check in and good safety review. Merci.
michael grigsbyNothing to improve love these people polite, know what they are doing, quick
eraina taylorToo expensive for a day rental. Lower the mileage costs
Jeremy WilsonWhenever I want to reserve something specific, if it's not available at this location, I adjust my schedule, instead of trying to find a location with what I need. I've had some bad experiences at some U-Haul locations. But not this one.
Christopher RinggoldI am highly disappointed in this experience. I have used u-haul on many occasions, mainly the one in Simi Valley, and I have never had an experience like this. This experience was completely unexpected. In a sense, I felt discriminated against, because I'm a female and Native American/Hispanic. The appointment was made in advance and the part wasn't there, so had to reschedule, but wasn't told/called until 1 hr after my initial appointment time. Why wasn't I advised in advance? I had to get an Uber unexpectedly twice, so wasted $50, since I would've initially had a ride. When I rescheduled, my appointment was for 10am and they didn't start on my vehicle until after 4pm and called me that it was ready after 6pm for something that should've taken an hour. I will never use this u-haul location again or recommend this location.
Stephanie ChavezCindy was absolutely amazing!! Thank you for a wonderful experience.
Tracy CrosslinMy truck was a little dirty and Cindy e. Was help helpful and did a fantastic job
UBALDO BARRERATwo male staff were fairly nice. Third staff member (a female) who was present when I returned the vehicle seemed a bit rude and unhelpful. Had an attitude.
Adam OliverI have nothing to recommend improving. Our rental experience went very smoothly and we were completely satisfied. Customer service was excellent and our rental rates and fees were handled very fairly. I have rented here previously and will definitely be returning.
Todd TranbySweet ride bro.
MICHAEL GIORDANOJason was extremely helpful and friendly. He made the entire rental process go smooth and easy
Kenneth IrwinThe staff were extremely helpful. I got my trailer loaded up in no time, and I was gone. Everybody is very friendly and professional.
Rob ThomaierNo improvements needed, the staff is great.
Rachelle GrayYou gave me a truck with the low fuel warning dash signal on, I was not happy about that.
Jared DaglisThe guys at the counter were super helpful and friendly!
Kevin ConveryFast, friendly and priced right!
Jeff KaltmanWas difficult to get thru on phone, maybe huge rain storm. Installation experience was excellent. Joseph is great. Gave me all the paperwork from the break controller and explained things inn detail. Great job guys.
George CaldwellCuando entregan un carro lo entregan sin gasolina y dicen que estaba lleno
CARLOS MONTOYA JIMENEZDonuts and champagne upon pickup
GEORGE SAPIAParker was great . The weather stripping in passenger seat fell off continuously.
Tracy TownerAbsolutely! Everyone was so helpful and professional! Thank you for throwing me a life line.. just when Ai needed one! U-Haul Rocks.. Themoloyees at your Ventura on Thompson Ave are Rock Stars!朗⭐️
Timi HuntHelpful People.
BROCK TRAVISNeed new vehicle’s. Van felt like it was coming apart, the rubber around the door kept falling off, very hard closing drivers door, and gas pedal is way too sensitive on a large vehicle that big.
Antonio MaldonadoDrop-off location was excellent.
Tom WilkinsonGreat customer service. Friendly
Thinh PhamGreg was professional, helpful and a friendly. I would rent from Greg again. Moving is stressful and having someone with those qualities makes it easier.
JOHN BanalesI fell walking to get the truck on the U.Haul property. It has a lot going on for the small space in other words very crowded. I hit my face on the asphalt my grandson took me home to give my nose and forehead attention. My grandson ran the errand for me.
Marion HolzwarthTRUCK GAS LIGHT CAME ON AFTER 15 MINUTES. IT WAS ON EMPTY AND THEY SAID IT HAD 1/4 TANK FULL WHEN I LEFT WITH THE TRUCK. I WAS ON THE 101 FREEWAY BTWN VENTURA AND CARPINTERIA. THERES NO GAS STATIONS FOR ABOUT 20. MILES. MADE IT TO A STATION AND PUT $50 GAS IN IT. THEN IT WOULD NOT START. HAD TO WAIT WHILE MOVERS I WAS PAYING HOURLY, WERE WAITING FOR ME BUT TRUCK BROKE DOWN. U-HAUL HAD SERVICE OUT AND GOT IT STARTED BUT ADVISED NOT TO TURN IT OFF. I HAD TO GET ANOTHER TRUCK. WORKERS NEEDED TO BE PAID FOR THEIR TIME WAITING FOR OVER 2 HOURS. I LOST ALOT OF TIME AND MONEY. U-HAUL MIKE MANAGER AT VENTURA ON THOMPSON SAID THEY WOULD ISSUE A FULL REFUND. IT DOESNT SHOW ANY REFUND YET AND ITS BEEN OVER 2 DAYS. I WILL FILE A COMPLAINT WITH APPROPRIATE STATE AGENCY IF NO REFUND.
Lana TunnellCustomer service was outstanding! I had a problem, and Joe helped me fix it.
Jeff Nelsonthe attendant at the store this morning is EXCELLENT. He is so nice and so friendly. I really appreciate it when someone is trying to accommodate you and be thankful for the work.
Karen DavidsonExcellent job guys
URBANO DIAZAll staff, especially Michael were very professional and helpful. I will return and recommend to friends. Merci.
michael grigsbyFriendly and efficient staff. Quick and helpful crew at both Ventura and Santa Barbara! Merci
DALLAS FOLKSeverything was smooth and easy. thank you
jay jacksonI would return to this branch ONLY because of Michael. I got the most professional and dedicated service from Michael, the manager. This is the only reason I am giving 5 stars. Please take this into consideration. I have used this U-Haul 3 times and I will continue to use it because of Michael. He is professional and dedicated to his clients.
DANIEL WARNARSAccompany the customer to the rental, perform a walk around with the customer to ensure the customer understands how to operate the rental. Make sure that all critical components of the rental function properly. Most of all, how about a little common courtesy and interest in the customer? Customer interaction was indifferent at best and in one case hostile.
Celeste WeingardtAll very nice and super easy process
Shawn QuienThe person that helped me Cindy was Great I would definitely look for her again whatever she is getting paid is not enough you should definitely keep her with the company
FRANK ORTEGAAmazing staff from start to finish, especially on a holiday when I expected representatives to not be there. Thank you so much for your help, we will of course use your services again later this week as we move out.
Jonthomas OudykCheck mirrors and make sure they are properly adjusted
Nicholas PattersonCustomer service was thorough and professional.
Jeremiah BurnsThe man who helped me pick up my truck was great. The woman in the office when I dropped it off was shockingly rude and hostile. I tried to hand her some ID cards a previous customer left in the truck I rented so that she could put it into the lost and found and she started screaming at me for putting my truck keys in the drop box as directed by my U-Haul app for finishing my return. It was bizarre. She needs therapy.
Jessica TrimbathExcellent service à la clientèle. Very kind. A little tricky to pull into the lot, but that was because of previous drivers, not a reflection on the place or staff.
Meredith MonariWe had made a reservation for the Seward oil location and we went to pick up the truck and they said they did not have my reservation. The woman was very rude. She should know interest in directing us to another location. I would never do business with her as we went over to the Thompson location the gentleman there was so kind and so helpful answered all her questions and got us into a truck very quickly. I have to say that is the best location I have dealt with.
Shelly DykesThe guys there did good job !!!!
Don DeArmondRental agent on site was exceptional. He helped me convert a booking that central res accidentally reserved for another location 30+ miles away. Great service
JOHN CROOKEThe truck was not pulled out and ready to go. When I returned they were busy said I could leave and would email me a receipt. They charged me for fuel when i returned with fuel so now i have to sort out hoe to dispute. Lucky i took a picture to show returning fuel level ,,,,, what a hassle!
Mark Edward Goldenboth guys at location were friendly and nice. good gob guys
Carlos UrquietahernandezThe guy here was also friendly and efficient. It was fast and easy!
Brady BowersWaited in store, 3,5 hours in the store for box to be prepared due to scheduled pick up not be entered correctly. Requested to speak with Store Manager and have not received response. RIDICULOUS!
Erin McNerney | Expérience généraleThe manager, Anthony, gives 5-star service. However, this location's setup is not optimal for long-term storage. If you primarily need moving services, it's a great choice! Great people.
Cara Lee | Expérience généraleI did not expect the u-boxes to be so small, I had to leave many possessions behind. Calling u-boxes to verify details was torturous, minimum wait 25 minutes & > to reach a person. People nice tho.
Shelley Wood UB | Expérience générale