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Arthur. HaaseCustomer Reviews for U-Haul of Wedgewood
Testimonials From Recent Customers
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These guys were cool
Caleb VelasquezDid not have any furniture blankets even though I reserved them weeks in advance. They told me I could drive 20 miles and get some from another location. That was not an option for me. I had to wipe down interior of the cab - it was dusty dirty and smelled of smoke. I know you can't control smokers. I had to wash my trucks windows - they were covered with bugs This truck also had windows that did not seal - so both windows "whistled" the whole 5 hour trip It also sounded that the truck may have had a exhaust leak. It was exceptionally loud.
PATTI REEDERWorkers ain’t shit very rude bad experience
Jamaka EwinThe van I ordered was not available. . Got a truck that smelled of urine then switched it for another truck. This was a big problem as I couldn't get to where I needed because of height restrictions. I would expect a full refund. Staff was fine.
gary wortelEverything was smooth from start to finish. App was easy to navigate too.
Carolyn GoinsThe parking situation was a bit confusing since I drove myself and needed to leave my car while I was driving the truck.
Cynthia BellNo comments to add.
Keaton CasonBrother that took care of me was fast, efficient and one of the nicest humans I have met. God bless you
Addrian FrederickVery helpful staff. The application-based rental process was easy to execute.
James ONeillExcellent experience, very easy to do the truck 24/7 system. Merci.
Mary CooperThanks to all staff
Altagracia BuendiaOn this most recent experience, Trey, the clerk was very helpful, friendly and time efficient. But on most of my other visits, I dread going there, because the wait time is so long to get my truck. Every time I try checking out using the App,, it never functions properly.. On returning the truck after hours on this visit, the App charged me double, and I had to call customer service. I Uhaul wants people to use the App, they should make it functional.
MARK TEAGUENothing to improve but you have a great staff at the pick up and drop off locations
james WILLIAMSONWe got there to pick up a 8" truck and the mobile app wasn't working, so we went inside where we had to pay $76 for 2 hours of use. Okay cool. We bring the truck back 15 minutes before the 2 hours was up and they were closed so I start returning the truck on the app and found out the guy gave me a completely different truck than what the app was saying. So I called customer service and they supposedly handled it and I left the key in the drop box. The next morning U-Haul took $112 more from my bank account saying I traveled 108 miles when I KNOW FOR A FACT I didn't go over 30. I only used it to move a table from one house to another. I AM VERY UNHAPPY. The experience was terrible and I will not be using U-Haul again.
Dorrian GardnerStaff was extremely helpful and very knowledgeable.
Tawanda BrittonI was overcharged by 21 miles. The staff said they were too busy to check me out and would just email me my receipt and they inflated the number of miles I drove from 13497 to 13518 which is just absolutely ridiculous and is theft. I would never recommend anyone do business with U-Haul.
Amanda KolesaricI've never been treated as poorly as I was picking up my truck yesterday. Drop off was great, efficient, and the attendant was kind. But the attendant behind the desk for pickup was rude, condescending, and outright mean. I will not be using U-Haul again. If you live in Nashville, use Penske instead. They treat their customers with respect.
Taylor DawsonNo issues.
James LangfordI ordered furniture pads and a dolly which was never included....
Davis LohmanThis is the best Uhaul location in the United States. The guys who work there are friendly, courteous, and the truck I reserved was clean and ready to go when I arrived. I give this location at 1816 8th Ave S in Nashville an A+!! Ward D
Ward DeWittBetter informed customer service representatives
Robert JonesEmployees were so helpful, nice and professional. Fast service! Will use this location again.
TERRI GREMILLIONExcellent and professional customer service.
Shawn JenkinsTruck Stunk of pot. Small crack on windshield. Driver door did not close properly. Center seat way dirty.
Glenn GilesVery good experience.
Stephenia GoochCustomer service was excellent and they even helped me switch to a smaller truck right on the spot.
JOHN KIERNANI think the customer service should be a little better but good store thanks for everything
luis martinezFantastic staff! You should treat them to pizza and beer.
Lee ClarkI wasn’t told that or suggest getting a lock for the back of truck.
Karen MooreI pulled up to the drop off equipment sign. Waited a few minutes and no one came so I got out of my car. Then the employee go out of what looked like his personal vehicle and told me to pull forward. His attitude was completely uninterested in helping at best. I literally questioned myself if he worked there or just came in off the streets. Ya'll should evaluate his performance if you have any care about customer service… unacceptable
Nathan WilliamsThey were Very kind, Profesional, Patient & Accommidating.. THANKS GUY'S!!!
Phyllis BoydGo Braves!
Ward DewittOver charged my card and did not check me out on time
Irvin WhitfieldDidn't check my rental out once I returned the vehicle and I'm seeing extra charges from my account
Irvin WhitfieldNo comments
Rhonda AsareEnsure that all the lights have been checked prior to the next rental. The left rear turn signal of the original trailer was not functioning properly. They were quick in switching it out. Large number of trailers and other accessories available at this location.
John DittmerMy brother in law was the driver and wasn’t present during drop off
Jeffrey LowdenLess hoops to jump through to get a service done perhaps
Astrid ItzepThe guys were awesome
RHONDA JENNINGSThe employee helping me was fantastic, I wish I could remember his name. He was a younger black guy with short dreds. He was incredibly helpful and very upbeat the whole time. Best experience I've had at uhaul all because of that guy. 10/10
Jack MacDonaldDrop off was easy. I simply backed into a space, dropped the trailer, and was cleared to leave by the attendant, who did all the unhooking. Quick and easy.
Zach DeckerThe staff at the 8th Ave location is amazing!
Shanikquia SawyerThis whole experience was the best I have ever had renting anything in my 62 year life ..All without a single hitch.
David BerryAccommodating and kind!
Tiffany BennettGreat experience! The guy that checked me in this morning was professional, knowledgeable and a good scene of humor.
Allison ScrippsEasy to return and hassle free.
timothy oakesVery friendly and helpful. Would definitely recommend!
Stacey DePriest