I will never rent from Uhaul for any reason after this rental... Completely unprofessional and incompetent business experience I have ever had
Don JCustomer Reviews for U-Haul of West Sacramento
Testimonials From Recent Customers
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QUICK & EASY!! Moving is stressful so having this be seamless helped!
Ebony SHelp the customer find the truck. Was totally confusing. Didn't offer any kinda help. Ended up using the key in three different trucks to finally find it.
shelley mAwesome cust service
Brian KVery friendly staff made sure I was all okay before I left the yard. Upon my return the receiving clerk was very quick didn't even have to go inside.
david nCustomer aervice was on point.
Maria BThe wait time for equipment drop off was a tad bit slow, I saw numerous employees walking around tending to other tasks pertaining to the other rentals. I went inside to receive help as I had been waiting for five minutes by this point, there wasn't anyone inside, so I waiting another few minutes until I finally received help from an employee.
Sabnil SContinue great service
Ralph NAlways have a hard time returning them not sure why
MARISELA RYolanda and her ass0ciate were GREAT.
richard rNot necessary
LEROY RNot necessary
LEROY RI was there first thing in the morning, so I can't really speak for what it might look like when it's busy, but I was quickly checked out and I had the trailer hooked up within ten minutes of getting there. The one issue was once the staff member got the trailer hooked up she said good to go, so I just took off and completely forgot my furniture pads which we should have gotten prior to walking out.
Andrew MNothing, it went as planned
patricia gNothing except maybe fresh donuts
erik oIs the over charges for mileage
Starla RBoth locations provided great service. Dublin Craig and Anthony were awesome!
Devinder DI want to say thank you for making today so easy
Starla RShout out to Yolanda.
larry GCustomer service was really good.i was in and out.
Steve PThe truck (van) was clean, but as I was driving, a message came on that the gas cap was not on properly. I stopped and tried several times to get it on correctly, but the message stayed on. Then a message came on to "service security deterrent." Then the "check engine" light came on. This shows me the truck has not been serviced as is necessary to rent it out to customers.
David L⭐️⭐️⭐️⭐️⭐️
Anthony LGood customer service
Jorge OThanks to all the staff. Effortless!!
Jared RRien
Linda KRien
luis rEmployees very pleasant and helpful
KIAN VCar hauler had driver side tail light did not work. Vehicle was dirty from 2 past renters. Steering wheel or alignment was off and vehicle pulled to the right
Michael DNothing , I extended the rental by 6 days and never harassed It as absolutely fantastic
David GNothing .., You can’t fix something if it’s not broken… Keep doing a great job , I will continue to be your customer .. Sincerely Richard …..:)
Richard EThe employees at this location (West Sacramento, CA) are definitely the MOST professional, patient, friendly, helpful people! I prefer to use this location over any other in the Sacramento area. They all deserve a huge customer "THANK YOU", and I hope the owners and/or the corporate big wigs recognize, acknowledge, and appreciate them as well!
Sharol OAfter this experience with you all I will never go back the woman had called me and told me that my rental was due back and I asked her for another day and she said she's going to charge my card we got off the phone. The next day less than 12 to 13 hours later there was a woman sent to remove the inside plug of my valve stem on the U-Haul truck to let the air out while stating that the bill was not paid it was horrifyingly embarrassing having in front of my apartment manager. The woman drove off and then in her U-Haul vest and personal car decided to call the police and tell them we popped her tires. Officer was shocked all of us were who acts like this? U-Haul of West Sacramento that's who when I called and try to speak to them about it and they had a hold on $74 + $44 so it didn't make sense that in fact it was so want more money I thought it was paid up apparently they tried to call me never one time did they try to call the person that they had set up to call and he's I didn't answer my husband. I have spoken to lawyers I will be suing this is actually illegal hopefully the employees will suit you should not be in your personal vehicle tracking down U-Hauls and removing the air from the tires it's insane. The woman that I spoke to at the U-haul center on the day of the air leak let's call it was so unbelievably rude that I asked to speak to above her and when she said her manual call me and I'm still waiting almost 24 hours now have yet to speak to the manager I cannot believe they treat people like this
Jennifer BCompetent, professional stuff
Ivanov NOnly issue was I got moving blankets and did not realize they were to be brought back with the truck, it was resolved with no issue and I am grateful for your kind service.
Michael SThe staff were -exceedingly- helpful. I had to make a change to my reservation and they sorted everything out very quickly and professionally. Great team at this location
Tim FNothing. The two females that were working there were great. Excellent service à la clientèle.
Jose YN/a
Luis AThe customer service representative at this location was the best. Please give her a raise. She keeps your business alive.
Leslie SThe representative charged us for one way without asking our preference. I had reserved same location for drop off but she changed it without telling us of the extra charges. Then when I questioned it she said it was not refundable and called HQ and told them in front of me that I reserved it that way which was not true. She gave us a truck that was stuck behind other vehicles and we couldn't get out. She then switched it for another truck that we couldn't even open the door to because of how close it was to the rest of the vehicles. Then the returning process was a nightmare. The instructions were to go to a location and call a phone number. When I got there and called they said they were not affiliated with Uhaul. I called customer service and they sent me to another location but it was after hours so they told me to drop it off and take pictures for my records and then to call the scheduling team in the morning to make sure they accepted the truck. I didn't feel comfortable doing that so instead I opted to return it in the morning at the new location. Glad I did that because in the morning the new location did not want to take it because they were full. We were so upset and told the manager that we're dropping it off there and they had to take it. She gave us attitude and took the vehicle but said that gas was not where it was supposed to be so she charged us $52 for 8 gallons. We only used 1/8 of a gallon total. They had us driving around searching for the location to drop off and had to return twice. That's unacceptable and a unfair consumer practice that I will be reporting it to the BBB.
Gisela VVery friendly location
Brian KAwesome group of people there in West Sac, thanks!
Daniel PPost a sign that gas is stolen from locals out of parked cars
Linda KEmployees should do a walk around inspection with the customers
sandra odon't send customers to west el camino location to be verbally abused by tom who runs around with a name tag that identifies him as "the owner". what a whack job he is. said he was going to have me (a female) beat up then said he was going to call the cops on me. i waited. no cops showed up. west el camino location also stole my new phone charger, admitted they stole it, and tried to make up for it by giving me $100- worth of boxes...after my move was completed so the gesture was sort of moot at that point, right? also don't send customers to the natomas location. their apathy is epic. they rented me a truck that was missing the catalytic converter. who does that? west sac location (bec of miss haley, manager) is exceptional. of course the bar was rather low due to my less-than-pleasant experiences at the other two sacramento area locations. there ya go. you asked for my opinion and you got the truth.
RENEE SThe guy helping was great
Steve KGreat customer service!
edward fExcellent service à la clientèle.
shailish PI called from Oakland to reserve and pay all cost for my son in W.Sac to pick up a truck. I was told that my credit card would be charged and to have my son mention to the uhaul employee to charge the "card on file" this didn't happen my son had to use his card to pay for everything. I had to then Zelle him the money to pay the rental fee
Jason GThis location was convenient and worked out for me because I was able to drop my truck off after hours.
Jacqueline BAccurate truck photos to identify and record pick-up condition of 24/7 truck.
Suzanne Ks/o
ROB J | Expérience généraleMade the moving process easier! Le personnel était amical et serviable.
Douglas F | Expérience généraleAlthough I didn’t visit the facility, the staff was incredibly helpful!
nina a | Expérience généraleThe movers were helpful.The 3 box delivery was to be 10/18 between 10 &noon. UHaul didn't give them a big enough truck & it took until next day to deliver all3. I had to miss work for this!
Margaret M | Expérience généraleArthur was the man. Went above and beyond. Never lost his smile through the transaxti
NICK B | Expérience généraleEntire staff are exceptional!!! Great experience once again!!
Bob H | Expérience généraleMy UBox containers were delivered 2 1/2 hours later than I was quoted. There was no communication with me, even though I called several times throughout the day to get a more updated ETA.
Rachael P | Expérience généraleVery helpful, easy to work with and accommodating.
CELESTE M | Expérience généraleMiss Grace was very helpful and friendly. The rest of the staff could use more training on customer service.
William K | Expérience généraleoverall a good experience, our u-box was delivered and picked up in the same day even though we had a later drop off time. the only negative thing was the specific location was hard to reach by phone.
Selena D | Expérience générale