Processes and equipment were fine. Staff was prickly.
VERNON MULANIX- Nouveau-Mexique NM
- Albuquerque
- 87102
Customer Reviews for U-Haul of Westside
(@ I-40)
Consulter la carte de l'établissement
Services dans cet établissement :
Pour nous contacter
2201-6th NWAlbuquerque, NM 87102
(@ I-40)
Services dans cet établissement :
Heures d’ouverture
- Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
- Vendredi : de 7 h a.m. à 8 h p.m.
- Samedi : de 7 h a.m. à 7 h p.m.
- Dimanche : de 9 h a.m. 5 h p.m.
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
- Overall Rating:
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
- Évaluation :
- 2
They didn't have the truck on-site at my reserved time. I had to walk across a street and through the parking lot of some non related gas station to get to the truck. And then I had to wait out in the cold for 15 minutes for another U-Haul employee to finally show up and bring me the key. Why wasn't it ready? Why did I have to walk and go get it? Is this your customer service? The service agent also was not clear about the charges regarding the days estimated. I specifically asked if I brought the truck back earlier than the projection would I be credited that time. He said yes I would. But that was not the case.
justin telpak- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Gene Gutierrez- Évaluation :
- 5
Tim was professional and took care of all our needs. I was very pleased with services at this location.
Adrian Avitia- Évaluation :
- 4
One of the white reverse lights is burned out on the truck rented to us. The driver side, on the back of the truck. Of course we didn't notice until we loaded the unit. Luckily we only drove during the day.
Adan Anaya- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
JOHN HAMILTON- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Bernabe Alva- Évaluation :
- 3
Inspect vehicles better. I got a box truck that had a gas leak in the line. I tried to put gas before returning it and it was just pouring out the gas line under the truck. Thankfully I was able to finish what I needed to because the store was already closed. Maybe stay open later for issues that happen like this the vehicle can be switched out.
Carmen Garcia- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Mike Niehaus- Évaluation :
- 5
Excellent service both before and after the pickup. Friendly, helpful, on the spot staff. Hopefully I don't need to move again soon but I will be back when I do.
Alexia Lauria- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
HERMAN PADILLA- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Raymond Ahlgrim- Évaluation :
- 5
This crew well informed and very helpful
Charles Stephens- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
DONALD JACKSON- Évaluation :
- 5
Excellent customer service..will always use them!!
DELILAH CECILIA- Évaluation :
- 3
Merci
Michelle Nuncio- Évaluation :
- 5
Make sure customers understand not to block or leave equipment in the canopy area for check-in. It was blocked after hours, and hindered picture taking of my equipment when I needed to return it. Customer service was excellent!
Douglas Todacheene- Évaluation :
- 2
Make sure everyone is properly trained and are happy with there job. no one told them to apply and be rude. And put a time limit on your app when you're going thru the process of calling people to see if the customer is real. So it can remain contactless.
dominic martinez- Évaluation :
- 5
Very good service and help with great explanation of operation.
Edward Garcia- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Edward Andino- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Miguel Gander- Évaluation :
- 1
First thing is the customer service provided by Chris at the 6th street address was abominable. He was rude, inconsiderate, and very unhelpful. I had arranged to pick up my vehicle outside of their normal working hours using my U-Haul app and my iPhone. When I arrived at 8 o'clock on Sunday morning to pick up my vehicle, I clicked on pick up my vehicle and was sent a message by U-Haul that a vehicle had not been assigned to my reservation. I lost an hour, and I lost an hour of pay for the individuals I had hired to move through the U-Haul app. The movers were fantastic. When I arrived at the U-Haul Sunday morning, found it closed found no key available and saw that a vehicle had not been assigned, The mover Gary got on his iPhone to contact you haul for me while I was on my phone Also trying to contact U-Haul At about 8:50. Chris showed up. I told him what the situation was and he in a very rude voice said "I don't clock in until 9 o'clock so I'm not gonna do anything until then" . At 9 o'clock he opened the door and yelled at me "hey come in". At the counter, he was so rude and unhelpful, He actually brought me to tears. When I returned the vehicle, he was no better. He was rude told me I was over on the mileage. I disputed that, and he became belligerent. I finally said charge me what you're going to charge me, but get me out of here. Since he continued to be rude and surly, as I walked out the door, I said to him "you are a dick". I have already told all my friends about my horrible experience at U-Haul and with Chris and I will continue to do so. You know how to reach me by email should you decide you want to.
Eleanor Sanchez- Évaluation :
- 2
Pick up went fine. When we dropped off the gentleman said that it was "touching the 1/4 line, but on the lower side of it. That will be $36." I asked if we could fill it up a little more and he said yes. When we went across the street to fill it up with a few extra gallons and got back he said "now it is 5:01pm and we are closed." I asked if it was going to cost more and the other worker said no. We did the self check-in and got a bill the next day with an extra day charged AND a after hours fee. Corporate was very helpful to take off the charges, but I would not go to this location again. The only reason I gave it 2 stars is because the one worker was very kind, but the other seemed like he just wanted us to incur extra charges.
Eleanor Grisham- Évaluation :
- 1
Be able to drop off both trailer and hitch at the same location
Rachel Richardson- Évaluation :
- 3
It is always a pleasure to do business with U-Haul on 6th Street in Albuquerque New Mexico Josh the attendant was very pleasant to work with however I was disappointed in the fuel that was not at the required level it was less than required I was very disappointed..
David Gurule- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Peter Kane- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
David Hickman- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
NORMA MARTINEZ- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Justin Concha- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Yolanda Serna- Évaluation :
- 5
Make the check in after hours could be simple and fast. The scan code was miserable, did not take me to where I could then return the unit. And had links that I didn't need to download. Make it sweet and simple!
ford david- Évaluation :
- 5
The lack of a place to sit is a slight minus, but overall, I think everyone that works there (particularly Tim) is top-notch
David Martin- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Olivia Baca- Évaluation :
- 5
Great Customer Service everyone was super friendly and helpful!! Service was fast and nice.
Teresa Adler- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Mitchell Montano- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jose Carlos Mejia- Évaluation :
- 5
Drop off was so easy and perfect! Thank you for an overall phenomenal experience!
Tucker Davis- Évaluation :
- 5
Shelly in Issaquah and Lana here in ABQ. Great job!
DENNIS CORDOVA- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Patricia Lingnau- Évaluation :
- 5
John,Chris, and Dante were awsome. Wonderful customer service. Please give them a shoutout.
Shannon Cisneros- Évaluation :
- 5
Fast friendly service and very helpful 😁
JERRY CHEE- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Gaurav Gupta- Évaluation :
- 5
Every Uhaul staffer/driver/delivery person was friendly and helpful and did exactly what we discussed. We had an excellent experience with Uhaul ubox and will recommend it to anyone. Merci.
Kara K Garrett- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Celestina Padilla- Évaluation :
- 5
Uhaul is always there for me when I need them last minute emergencies they are always there
julian LUCERO- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Trish Tilley- Évaluation :
- 2
They wouldn't allow me to use my visa card to get the truck I always use. Radio didn't work. The worker had the worst attitude about cleaning my footprints off the floor. John G was the best the others have to be in training. That was awful.
Brett Etter- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
karen Elaine Foreman- Évaluation :
- 5
They are totally wonderful and did a great job I had to get a new lock and they helped me with that
Ari McCallum- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
upton ethelbah- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
cord evertts- Évaluation :
- 5
Very helpful staff and fast service!
Susan Rosprim- Évaluation :
- 1
PSA, don’t by the insurance they will not help you.
Ryan Robb-Joseph- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
William Mitchell- Évaluation :
- 1
employees were no help, and made the whole process way too complicated
COLIN DEAN- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
John Grubesic- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Gregg Duty- Évaluation :
- 5
When I get to this place I look round and see the drop off point, so I drive to it and exit the U-Haul. Very nice man greet me with hello , may I please have the keys. Together we checked the equipment, mileage, fuel, and we smiled and shook hands. He went on to do his thing , I walk home.
matthew higgins- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
David Minster- Évaluation :
- 5
Antonio (Antony?) seems to be very distracted by his phone- even while driving a forklift. Does not seem like a safe practice
David Minster- Évaluation :
- 3
The windshield wipers were what I would consider to be hazardous to even drive with. The vehicle was causing my move to have more obstacles than it should have
gabriel galindo- Évaluation :
- 5
Check in and check out was provided by two knowledgeable and considerate techs. Merci.
Christina Stanley- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Steven Wake- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
David Minster- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Kyle Pierce- Évaluation :
- 3
It was way too expensive!!!
daniel boatright- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
David Minster- Évaluation :
- 5
Best UHaul experience ever...
Rhonda Compher- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Alex Pino- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
David Minster- Évaluation :
- 5
Aucun
Cindy Kureth- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Jeanette Reed- Évaluation :
- 5
Keep up the good work and convenience.
Eva Bisaillon- Évaluation :
- 5
The staff were courteous and respectful and quick to serve my needs. I recommend this location highly
DAVID WATERMAN- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
simuel branham- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Raye Provencher- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Jose Ramos- Évaluation :
- 5
Very friendly, quick, and thorough service! I don't think it could've been an easier transaction.
Chelsea Turner- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Sherry Cortez- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
John Jones- Évaluation :
- 4
The text and email spam about the order was excessive. Two texts and emails per status change. Also, got a message to call and confirm my delivery address so I called. Something simple right, nope. I was put on hold as soon as I got a human after giving my account information. I hung up after 5 minutes of waiting to repeat my address.
Bruce Hamilton- Évaluation :
- 5
Everything was great. The young man helping me was very good. Very easy.
John Snow- Évaluation :
- 5
Swift dropoff, the only dropoff I've had where they tested the lights again at drop off instead of just unhooking - which I appreciated.
Esther Powers- Évaluation :
- 5
Everything I expect from uhaul. Excellent company
james pruitt- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
DAVID AUGE- Évaluation :
- 5
The U-Haul supplies/materials were somewhat disorganized and the building was rather small. I liked the way the lot was set up, with a clearly marked section for the U-Haul to be parked for inspection. The U-Haul worker was courteous and quickly checked out the truck.
Norma Freudenburg- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
robert tenorio- Évaluation :
- 5
John was very helpful and informative on helping me understand my truck with a hitch. It's my first truck!
Natalie Spasic- Évaluation :
- 5
The Original pick up location 1801 Atrisco Dr NW did not have my equipment ready at the time of reservation. Upon making my reservation a $50 Reservation Guarantee had been offered so I made my reservation with confidence. When I arrived to the original location the EMPLOYEES LIED TO MY FACE and said "The reservation guarantee has a 30min grace period" so I immediately called a UHAUL representative and turns out there is no such thing as a "grace period" and assured me my $50 credit would be honored.
Edgar Perez- Évaluation :
- 5
I appreciate the time flexibility
darlene moore- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Ceil Fox- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Nancy Perez- Évaluation :
- 1
The trailer disconnecting from the truck (3) times is a serious issue. It nearly killed me and my passenger when it pushed us into oncoming traffic. The trailer safety brake cable snapped and the safety cables attached to the truck were too long to serve their purpose. Poor equipment maintenance as well as poor follow-up have been par for the course. My accident happened a month ago and I have spoken to no actual people at REPWEST. I would never tell anyone to use Uhaul. In fact, I will steer anyone far and away from this company.
john Patterson- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jordan Gutierrez- Évaluation :
- 3
Don't know why I was charged the $20 and limited to less than 4 hours, when it's advertised on the side of the truck, 24.hours for $20! And this location won't accept a debit card like every other location I've used in the last 6.years!
EVAN SMITH- Évaluation :
- 5
Thank you guys.
Joyce Thomson- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Julian Sierra- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Gail Peterson- Évaluation :
- 4
Nice operation! Great prices.
Jonathan Buehler- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Daniel Duong- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
SHERMAN WILLIAMS | Expérience générale- Évaluation :
- 4
I liked the attention I needed for my situation.
Victor Lyke | Premières impressions- Évaluation :
- 2
Unsecured faculty ….should have been informed Had to move everything out to another SECURED location
Franklin Dichter | Expérience générale- Évaluation :
- 5
Very professional and helpfull staff
Margot Davis | Expérience générale- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Shawn DuChene | Expérience générale- Évaluation :
- 4
Too tight to oull uhaul in and out to store or remove belongings
carmen sanchez | Expérience générale- Évaluation :
- 1
9 out of 10 times I tried to access my storage to put stuff in/out, I was unable to do so. Due to the lanes being blocked by either uhaul trucks or employee cars. Even the day I moved out 12/26.
Janel Cronican | Expérience générale- Évaluation :
- 5
Great customer service, would recommend to friends and family
benjamin Linder | Réservation- Évaluation :
- 5
The staff were fantastic and super helpful.
MARK PFIZENMAYER | Expérience générale- Évaluation :
- 5
Staff was great and friendly. (:
Savannah Garcia | Expérience généraleServices supplémentaires à cet emplacement
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