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Michael MCustomer Reviews for U-Haul of Zanesville
Testimonials From Recent Customers
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Rental was perfectly fine. Movers we hired never showed up at the new address after they called in AM and said they were coming. We didn't know but at the time my wife was pregnant with twins. She helped me move everything into the apartment because we had no help. Long story short we lost one baby to a miscarriage and moving heavy furniture could have had a huge effect on that. so stop asking me for your business and reviews.
alec cExcellent customer service.
animal sMy experience was awesome. Very helpful employees.
Randall SWe simply dropped off the truck and left the keys in the drop box. Very easy!
Jeannette OI would give 5 stars but this review is for UHaul as a whole. While the process of getting the hitch was relatively painless and the folks there were great in trying to help us out, the INSTALL process sucked. Or, well, it never happened. I scheduled the install online and would expect that if a location were able to be scheduled, that staff would be available. This was not the case. The location even tried calling around to other nearby locations, none of which had install technicians available. We ended up buying the hitch since it fit our vehicle, but now *I* have to install it last second before going on a major roadtrip. Again, the location was greater, but UHaul services as a whole failed us.
Devon HEvery one there was super friendly and awesome! Would recommend to everyone! Had a great experience!
Jennifer OI was charged for two dolly's and only had one. Please give me back the 12 plus tax. I also received a call on Tuesday that I didn't return my truck at a different location than the other one. Not sure why that was.
Shannon HI am a little pissed about returning the vehicle a day early and then being charged 40 extra dollars for going over on milage
Shawn Wguys there are always great
Randolph BI had asked the guy here if he could find out why I was charged $357 at pick up instead of the $227 that I was told I had to pay at pickup and he couldn't find me answers either. He did tell me to call 1-800-uhaul and see what they could find it for me or that I could come see his manager the next day to see if he could find me answers.
Vicki GParking could be better for consumer's car's.
REBECCA KVery rude
Brent RCustomer service on Pine Street is always great. They have build a great location to help the community they serve. Their customer service is good. That is why I always come back!
Teresa MAlways excited service
James VThe workers failed to check the enclosed trailer prior to renting it. There was a huge styrofoam sheet, paper and dirt from what appeared to be house plants it was horrible and not able to be overlooked if checked
Heather CPine St Zanesville. Outstanding service.
steven sExcellent service
The aThis company had always been a great neighbors. The employees has always been so friendly and today was no exception. There are a couple of locations we could have chosen to do business with this location. Because of the relationship but we have built through the year.
Ruby KNO PARKING
Alexandra BHow can you improve on an organisation that does awesome? Great customer service, good equipment, 5 stars easy!
jody sExcellent service
the aEmployees were very friendly and had the answers to all my questions
David MPlease keep up the good work. Very professional!!
Jeffery SExcellent service à la clientèle. Cheaper boxes would be nice
JUSTIN SFast, easy-to-use online scheduling and check in, easy drop off and receipt emailed immediately.
Lisa DCustomer service was great!! The vehicles are well maintained as well!! Overall 10/10!
Brirtney BBe more informative when customers ask questions.
Bradley Lno customer parking to leave vehicle while renting
Robert HSee above comment, personel at drop off location were ok but that was about it.
Rodger LGreat group of staff. Looking forward to the new location.
April gWe reserved a 26 ft truck and was told no problem, but when we went to pick up the truck our reservation said a 15 ft truck and they had nothing bigger which cost us time and money, not happy at all
Robert HAll the men that work there are very friendly nice to deal with.
Randall BGood customer service
Kaitlyn SAll good
jeff mEase of rental was amazing! Staff very helpful and friendly.
Cindy SThank you Robbie for everything.
April geveryone was friendly and it was a great experience highly recommend
Andy DGreat knowledgeable people and NICE as well! Great facility!!
charles bRobbie and his staff are great to work with. We appreciate him.
April gYou could use a bigger place. Awfully crowded. Great business though.
William GGuys at the counter were super nice and helpful
Clarke MNo recommendation to improve. The staff member was excellent and accommodating. The rental transaction was smooth. Merci.
Richard TWe look forward to their new location once it's finished. The current lot is very small.
kent gService was fast, friendly, and efficient. The equipment was clean and in great condition.
John SRobbie runs a very professional business.
April gI have been using U-Haul for over 40 years this last experience I felt I shouldn't have been charged for the first trailer I rented for they told me I needed to rent it and after driving 350 miles give or take a few Kubota tractor that I told him I was going to haul wouldn't even fit on the trailer I told him what trailer I wanted to get and he said he wasn't allowed to rent it to me because it wasn't big enough so after I got up to where I was going I ended up having to drop the U-Haul that I rented down here in Zanesville and go find a U-Haul up there rented it and had to pay for that also I had to haul my tractor down here drop it off take the trailer back up drop it off and then get to Zanesville trailer and bring it back to Zanesville I'm almost 70 years old with a bad back that was a long hard drive I hate to bitch and I've never bitched before about things because I know how life is but this time it was a little aggravating
ROBERT LExcellent customer service
April gThey did a great job of making it easy to drop off.
Craig WGreat customer service and very friendly. Facility was clean and orderly. Well above average location.
Leslie CJordan and Robbie was really helpful and easy to work with. We would recommend this U-Haul location along with the U-haul U-box again. Easy, reliable and can't beat the price. xx
Amanda G | Expérience généraleOur uhaul pod arrived nearly a week before expected, which was fantastic! The staff was very quick about having it ready for pickup and it couldn't have been a better experience for our move, thanks!
kathy S | Expérience généraleThe facility was very busy with customers when I went to pick up my U-Box, but the staff still took the time needed with each customer to sort problems and meet everyone's needs. I was impressed.
Timothy O | Expérience généraleThe staff here are awesome! After moving cross-country 4 times in 6 years, they are the best Uhaul store I've experienced!
Stephanie F | Expérience généraleAfter a really rough go-round with Uhaul during my cross-country move, Robbie and the rest of Zanesville U-Haul were AMAZING-Robbie even personally delivered my receipt to my work! Super awesome ppl!
Stephanie F | Expérience générale