Can you please email me the receipt
oscar w
Customer Reviews for US 1 Mart LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Shitty workers, shitty service, shitty attitude
Reynier DRien
SANDRA WNot have homeless people sleeping in the U-Haul‘s Not charge people more mileage than what they supposed to pay for Not give people three different U-Haul’s
Ryan MNothing but keep customer service Satisfied with courtesy
Cynthia LOui
RUBEN VBuenas atenciones muy agradecidos
Vladimir BDidn't get the truck I reserved, settled for a smaller version which couldn't fit all my items. Poor service and planning on their part. Wouldn't recommend
Daniel RTerrible experience over all.
Alexandra GThe truck broke down on the highway and I almost had a crash. U-Haul charged me 400 dollars for no reason. I asked for a refund and the U-Haul manager only refunded 90. I have had no reply from anyone regarding my situation.
Carlos MQue me están cobrando la gasolina y yo lo recibí con 140 millas de gas y lo entregué con 187 millas de gas, no sé por qué me están cobrando
YORDY EWell, what happened was that the people who asistes me did not inspector the Truck when I retienes it later, I received the final charge in my email. Having left the gasoline as they gave it to me, they charged me $13,5 more. That is my bad experience with that place.
Francisco PMake sure there isn’t a hidden roach infestation
Joshy DLamentable el servicio. Mala organizacion, sus socios son una basura, no los representa. En fin, les deseo lo mejor pero no los recomiendo
Anibal OAwesome
Raymond GDifficult rental since office shared with busy gas station but the service was excellent. The agent that day was very good not sure about other times. A separate rental desk would be good.
Michael CI was short about $2 worth of gas to get it to the exact amount on gage and figured it would be fine if charged it would be minimal and how wrong I was. Instead I was charged $9 for fuel and $30 for fuel service extremely ridiculous I'm never renting from uhaul again and I've been a very long time customer and always rent from uhaul. So Penske it is from now on.
David CI was charge for some blankets I never requested and for some gas too even though I left the gas level at the same point they gave it to me.
Abdiel AIt was a little frustrating that I placed my reservation online and once I got there I was re asked what I needed. I had ordered 4-12 packs of furniture pads and got there and was told they were only packs of 6. I pulled up my reservation. And showed the person assisting me and she needed to show another person who then agreed to honor it. I was concerned that my reservation was for 48, and j would have received and returned 24 then would have had to pay for the missing 24 on the back end that i never received. The counter for the uhaul was the same as for the gas station so the representative needed to keep stopping to ring up customers for their gas. Overall it was very frustrating but I did get the kind of truck that I reserved which is what was important.
Melanie BI had a reservation to pick up the Uhaul truck and still had to wait at least 30 minutes for the clerk to complete paperwork and answer the questions I had already answered when I reserved the truck online. The truck was filthy, and the amount of gas was not correct on the rental agreement. I just left in order to prevent another long delay and wait time.
Wendy KStaff was very nice and attentive.
Randy GCar trailer that was rented came with broken straps. Could not properly strap car to the trailer. Employees at location did not do a walk-through or inspection all in all a horrible location to rent any equipment from.
Stevan MThe tire pressure was low on the truck and no was there in the afternoon to help return the truck and 400 pm and the staff was rude
Ineeka JTodo nice
ORLANDO REse van me lo dieron asqueroso apestaba horroroso llame a reclamar me dijeron que no podían hacer nada qie debía terminar mi contrato . Cojimos la.carretera y en plena lluvia prendimos Lis limpiadores de lluvias las plumas no funcionaba . Para terminar esa horrible experiencia habían cucarachas dentro del cavan tengo fotos de es horrorosa experiencia las cucarachas me dejaron ronchas en las piernas . Tengo los vídeos
JOSE LS.O.
MILAGROS SLocation was not up to par. Inside a gas station. The customer service rep didn't even come and review the truck with me upon my arrival. When I returned the truck it was the same thing. Nobody came outside with me to review the conditions of the truck or confirm the gas level. I waited several hours for my reservation to be completed and get a receipt. After call several times after returning the truck to have my reservation closed out I finally called customer service to find out when I would ultimately receive my receipt. I would never rent from there again.
Michael CAll the vehicles are full of cockroaches, I had to fumigate the van to be able to use it
Margie LTodo me pareció muy bien gracias por su servicio
Felix RTruck was dirty. Check engine light was on and the truck seemed like it was going to turn off at any moment....I didn't even travel 20 miles.
LUIS SProfesionales amables serviciales te tratan con mucho respeto
Enrique MDifficult finding return parking after hours and could not find visible key drop box in area.
Bryant Ra bad service where the gas tank was rented was not full it did not reach a room they do not check the cars neither when you pick it up nor deliver it
EUSEBIO GServicio amable y profesional
Candelaria MThe rental selection is great in this location. And the service provided was excellent.
Derrick Mamazing
Nicolas OSuper rapido y buen personal! todo fue muy ligero y seguro. Desde siempre seran mi lugar de preferencia. Mil gracias
ANA MTruck was dirty inside and the bed of the tuck had trash in it.
Darlene HHdhh
Jose SNasty and rude attendant, not a self pick up you always have to go inside to the gas station counter, they don't have drop off box or locks to get your key when doing the rental online. Will not recommend
Ahmed LI downloaded the app so that I wouldn't have to go to the counter due the language barrier. The app didn't work and kept saying I wasn't at the location. I had to go in to the location and it took 40 minutes to get my pick up truck rental. The attendant didn't give me the hand truck I had asked for, and a larger one instead, which cost more. When I returned the vehicle, she would not give me a receipt to document the time I returned and I am worried about the charge. Both women at this location did not speak English and I could not understand them. I would like for someone to call me regarding this rental.
ALEXANDRA PPick up truck was clean for the most part with exception of the windshield. It had dried mud or maybe cement substance on it, which the windshield wipers could not wash off. Besides that, all good!
GEORGE Lclean the inside of the truck better
Antoni DHola....EXELENTE SERVICIO....SOLO TRATAR DE R.ESOLVER LAS ROTURAS ,COMO ESPEJOS RETROVISORES.......
Lazaro GTodo muy bien
Diego HNo AC in this truck
PAULO CThe clerk was rude and very disrespectful
Sherley A👍🏼
RODNEY CRoach inside van, steering off center, hesitation on acceleration, turn signals don't work, and TPMS + change oil indication. Maintain your vehicles better.
Marcos Gall good
Teobaldo PGreet the customer and acknowledge they are waiting for service.
Virginia HBien
Victor RGood service
Victor rThe pickup and service was great, no issues at all there, however the van itself was full entirely of cockroaches, they were crawling everywhere. had to seal and clean everything extra thoroughly and still hoping I didn't bring any with the items. The van definitely needs a fumigator treatment.
DYLAN Aexelente
Paula LEverything was excellent
Marilyn HIt was a good experience
Alberto DEverything was a great experience, fast and simple, just how we like it.
Miguel S