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Jeffery Moore
Customer Reviews for USA 2 Go Quickstore
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Great group. They were closed when I got there. The mgr was doing paperwork and still answered my questions. Excellent customer service. B
Robert SkalskiThe app was a bit buggy during check-in. The section where I needed to take ID pictures kept resetting and we had to use the chat to actually check in. Everything else was smooth.
Chris PuzzuoliCommerical Customers need better pricing!!
DAN BYWALECCustomer service was great! Friendly and kind men!
Kelly KomisRepresentative was very friendly and helpful.
Ara KabodianThis time the truck cargo area was dirty and had loose appliance hand truck , loose regular hand truck and open moving blankets…none of which we ordered. Other rentals from this location have been perfect
DEBRA LYNNE TRAINORCharged for a dolly when one was not available
Ann TaylorEverything is fine
ayshia qureshiWent to pick up after hours and the wrong key was in the box and the 1800 number was unmanned. Drove 10 miles and must have not put in enough gas. Was charged for 8 gal of gas plus a $30 fee, very excessive! Will use another company next year!
Jessica VigenskiKeep up the Exceptional Service Thanks Chief Kind Heart
howard dowellVery fast service thank u
Thomas CampCustomer service was great! I showed up late to get keys but the gentleman in charge was still around and so nice to help me get the key after hours.
Eric MaddenJoey, the manager of this location is great. Super competent.
JOHN MCEVOY GOODEApp to return uhaul was not working properly, no staff for uhaul to assist--was charged unexpected fees that were not explained. Should have been contacted regarding extra fees. Would not recommend use to a friend.
Victoria CarrollJoey made it all right !
Mary Manger-LehnertClean but needs brake fluid I think.
Edward ConnollyMechanically, it was fine, but it was extremely dirty in the van. Looked like wood had been hauled after chopping/sawing. Nails, screws, etc
EDWARD B CONNOLLYMy rental on 12/3/23 was great. After that rental I received multiple calls and texts about an additional rental on 12/4. I had not made this reservation and 1 of your employees told me that I was going to be charged again.
Stasha PicardThe inside was a mess and had clearly NOT been cleaned out (not driver’s compartment, storage area).
Edward ConnollyCool guy. Clean truck. Very helpful and honestly a convenient set up. I mean you got a car wash the gas station so there's no reason you should be turning in a underfilled and dirty truck and there's no reason why a dirty truck should be going out very pleasant experience with this location.
MICHEAL JOHNSONOffer cheaper rates/clean inside of vehicle more thorough
Patrick MatigianIn and out. Drop the keys and was on my way. It couldn't have been easier
Scott PasiakThe app needs to be streamlined. I had to pick the truck up off hours so did not have the opportunity to deal with staff. The need to contact a 3rd party is completely absurd. I cannot think of another retail circumstance where that would occur. Frankly if I wasn't boxed in on time I would have left and secured a truck elsewhere.
Anthony MinghineThe inside of the truck was filthy. Looks like it was used by a landscaping outfit prior to my use. Lots of dirt that I had to sweep out.
Scott Raglandwasn't the staff fault they did their best. took almost 40 mins to check in, system issues. got to my destination (hour plus away) to find out there was NO ramp. i will never rent another truck from this location. I tried to call back to speak with mgr next day to explain how upsetting this is NOT having ramp to move restaurant heavy equipment. But i was told to call back. Didn't waste anymore of my time. Over all what a sad experience. Thank you for sending me a chance to leave a review. Maybe it will make a different for someone else.
amy hiltonHow much am I being charged? $109 pending used a van for 2 hours
BOBBY NAKEVTruck had half tank of gas, drove 23 miles was just a hair under half tank after return and was charged $40 for not filling the tank up, it wasn't full when I got the truck. Also got to the location, computer was glitching according to the associate, so they told me to call uhaul 1800 number to change rental time from 4hrs to 24hrs. Had to call them back after I got a receipt through email saying I had to return the truck in 4hrs when 1hr when spent trying to pick it up, and I had changed it from 4hr rental to 24hrs.
Mike RichardsIt was raining very hard when I picked up the utility van. The staff did not offer to walk me to the van to inspect it for any damages, he told me the number and gave me the keys. Just getting to the van, I was soaking wet. At the desk I received a text with a link to share the condition of the van. When I clicked on it, I received a message the link had expired. The bottom of the drivers door had a thick black rubber piece hanging out. The inside of the van was very dirty, it looked like dirt or gravel was hauled in it. I cleaned this so I could load my event items and not get them dirty. this is the first time I experienced a dirty rental.
Mary Anne PachecoI booked the vehicle for grand river location and i got it from ann arbour location. And information came to me just an hour before pickup. Location was far from my home as well. Not satisfied.
Jojimon JosephThe lady who attended to me was very helpful. She was friendly and tried her best to get me going with my business and my van. 朗
Mea MatchettWhere do I start. I signed up for mobile delivery but it apparently was set up for hand delivery. Manager had almost left and was reluctant to stay but did to help me. Numerous problems with the website. Had to call back a number of times. Made me an hour late
Joseph XuerebI did a mobile check in on a Sunday, since they don't have anyone working there on Sundays. After struggling to get all checked in on the app. I finally get the code for the key box, no keys were in it. I had to go behind the counter and grab them myself. Then the app wouldn't let me return the truck. I had to go through the website and that finally worked. I will never use the mobile check in again.
Chance WoodClean vehicle. Well maintained. Good customer service Not a major concern: the vehicle return procedure should be mentioned at the pick-up
Ion Gligorwe rentd on line, registered on line and when we got to location luckily for us a U2Go employee just happened to be there. he told us the location was supposed to be closed on July 4. our online checkin did not appear and we had togo thru it all again. If he had not been there this would be a totally different review - equipment ran fine and was clean. However your website and all communications led us to believe we could ck in and get truck with no human interaction. we saw no evidence that this is even possible. Get your act together - we as im sure many other renters have a narrow move window and if the truck was not available Uhaul would have been responsible for it.
Timothy John sullivanMoving blankets were not in the truck when I got the key after hours.
KYLE ZAGUNISThe equipment I requested was not in the truck when I picked it up after hours, so my wife had to go back the next day to get the moving blankets. But overall the process and experience was still great.
shawn swalesMy experience was horrible. The truck was very unstable, and I felt very unsafe.
JEREMY TYLER COOPERNot sure whose responsibility it was but - a $7 pull cart was ordered but not provided - was a ramp supposed to be provided or is that something that needed to be pre-ordered? Also, a code was never provided to access the key to truck as pick up was by phone/internet as truck was scheduled for 8 am, but store doesn't open until 10!
Joseph CostanzaThe U-HAUL app/website is complete garbage
Joe SupernoisEverything was great.
Dean DwyerGood Ford Truck, clean, everything worked. The Ramp was a life saver for moving. Thanks!!
Edward Snagegreat service. easy reservation and smooth truck pick up and return. I have used this location several times and will again when needed.
Nancy GregorInside of truck had dirt in it. Fortunately I was hauling fencing. If it would have been furniture or mattress I would have been very disappointed. Inside of cab was clean
Lisa HammondTruck was in poor condition. Sign in process was frustrating and barely worked. Why would I be able to reserve a dolly if they don't have any available?
Cameron JohnsonIt was an added expense for us to have to return the truck to the point of origin. I expected more from U-Haul. Jason, however, set us up the best he could. We were pleased with his handling of our rental. Hard worker.
Susan BarnumNo one was at the U-Haul desk I was waiting and the door entire time I was informed to talk with the gas station employee behind another desk on the opposite end of the building talk about time wasted. If the sign says U-Haul opens at 10am someone should have been over there.
Joseph PayneThis place needs internal review. Tried to scam me out of fuel charges luckily I had photos to prove my case. Corrected by U-Haul support but still dealing with the credit holds. Google maps reviews are nothing but terrible for this location and it needs to be shut down.
John GarciaKC and Tanzia were both 'on duty' when I went in cold ... needing to transport furniture on short notice. They helped me secure a van that was newer, clean and adequate. They gave me the 24-hr window and the key. I came back that night, did my business and returned the van after they were closed. Tanzia was so pleasant and efficient. KC helped tidy up the contract and used his own phone to help me with a data exchange. I'm grateful for both of them! An excellent experience. John • Plymouth, Mi.
JOHN JOSEPH EMERSONOther then small delay to get truck, everything was great.
Robert BiegaThis was the first time the service wasn't as great. The lady working seemed inexperienced and very slow. Better training and more upbeat customer service is needed here.
Brianna ThiedeThe return drop box was too narrow for the key to put in, had to leave at the counter.
Pritesh Davei asked for a 17’ they gave me 15’. i had to pay movers double. i’m going to sue you
Denise NegrusNothing, everything was perfect!
rob brooksTruck was very dirty. Pre-ordered equipment not available
Steven Timm*****Highly recommend this location. Had some usual circumstances during the rental and Steve was very accommodating and understanding of our needs. Thanks much!
Mike HetfieldS.O.
WILLIE EARL BRYANTWorkers aren't greeting at all. Service is very poor, need to better attitudes and make customers feel welcomed and appreciated.
Dvontae WatsonWhen I called to reserve a van the first person was was very impatient and arup with me. He gave the phone to someone else.The second person was very nice and professional.I don't have the names.It overall was a good experience.
JOEL RANDALL BAUGH