Horrible store, dirty, nasty. Would not let me use app to pick up. Had to wait 15 minutes for someone to show up. The clerk didn't help with hookup of trailer, said he didn't know how, and didn't verify that I had it all hooked up correctly.
JEFFERY R
Customer Reviews for USA Grocers
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Vendor was surprised a truck was being returned. I was not treated like a customer. Will not go back there.
David GHe's a nice guy
David KEverything was very good no problems picking up truck .
Joseph WSon and mother were great. My new place of business. Thanks
Roger MOn-site personnel were very friendly and helpful. We highly recommend this location to any potential customers.
koling tTruck was a little dirty
DALE DAgain I just would never recommend U-Haul in general
beth sLetting us know beforehand total amount of rental and providing hard copy of charges instead of sending it over the internet and not giving us a chance to question charges.
CHARLES KUSA grocercers was such a better experience than what I dealt with at Rodney's Marathon and the very unhelpful staff!! USA grocers was very accommodating and helpful. Thank you for a smooth transaction.
Andrea AVery efficient. Nice people!
Gerald MThere was no one to help me lift the trailer on to the tongue of my hitch and they had no equipment to jack it up and the guy would not help me at all I had to break my back lifting that 6x12 trailer to the ball of my hitch on my truck.
Timothy JGreat service!
Gerald MVery nice staff at USA Grocers. Got my truck quickly.
Gerald MI rented for 2 days. Only used 1 day. Havent been reimbursed for the 2nd day.
Kathyrne HDoes tell someone you can drop off any location and then have to drive to 3 different one B4 the one that took it.
waveline sGreat owner but, the truck was dirty with scratches dents scuffs all over the truck with multiple areas x'd and other areas not. The cab of the truck was filthy with dirt and grime everywhere. Their were old bed sheets in the cab (grey) you can see in the picture sent upon pick up. The back of the. Uhaul had dirt all in the inside and scratches and scuffs everywhere. This was by far the worst uhaul I have ever rode in or used.
Travis GThe owner of the business made it an easy rental. Merci.
Gerald MTook truck back a day early and had more gas then started with. Went over a 100 miles and was charged a extra 118 dollars.
Gerald HEXTREMELY POOR CUSTOMER SERVICE....
steve cEverything went smooth
Gerald MThey didn't have a hand dolly (I had ordered one but they didn't charge me for it). The entire operation felt disorganized. The truck drove like it needed maintenance.
Kathy SNeed to teach them what to do
Leon NMerci
Gerald MEverything went very smooth. Thanks
Gerald MNo comment.
Rod MI did not know where to park so I pulled on the side and went in. Waited over 10 minutes before someone even said anything to me. He asked where I parking I told him and he said to move it and park out back. (you don't park out front) How am I supposed to know. I told him he can move it. I just want to get the Uhaul back. He said it is the customers responsibility to park in the back lot. I have used Uhaul many times and after check in they always have moved the vehicle. When I came back from parking he said I was rude and impatience. When I tried to tell him the mileage and fuel, he said just go I will do it myself. This guy was a total jerk and would never recommend this place to anyone. Then he charged me for dropping at the wrong location when the guy at the pick up location told me to drop it anywhere in my destination.
Richard LNice family!
Andrea PVery good service
Juan STruck ordered not returned by previous renter so stuck with much larger truck. Should have been told in advance so other plans coukd be made.
Harold LThe man was kind and caring after I had a horrible experience at the place I was supposed to rent from
Cheryl FUhaul rep didn't come out and do a walk around. Truck was covered with bugs and could not see out windshield for the bugs.
Samuel AExperienced yet reserved.
Jorge EThe lady that checked us in was amazing. Friendly and very helpful.
Amy DThe uhaul was dirty inside and smelled like wet dog and cigarette smoke
Thomas SCargo light didn’t work
teila bHorrible services
BEATRIZ OEverything was fabulous!
Lisa KThe clerk could not explain why uhaul was trying to charge me agaìn for what i had already paid for. Uhauls website could not find my location to close out my rental online even after several phone calls to uhaul. Once i got it to find me, it would not advance any farther and accept the many pics it required. Another phone call waiting time. She finally answered and said for us to just leave it there and she would fix it. I am DONE with uhaul. Hours of frustration for nothing and no apologies or concessions for their problems.
Ken HThe location sells bongs and kratom, which I believe is synthetic marijuana. Just not the greatest atmosphere to be doing business with U-Haul. If you're into that then I guess it'll be a great experience for you.
James RThe people at the location were very nice. The only problem I had was your customer service representative's when I called your 1800 number. I needed assistance in changing a drop off location and they were all very rude and flat out told me no! I rented this truck to move my things to another town and was told I had to drive the truck back 45 minutes to where I rented the truck at. That is ridiculous!! The town I moved to had 3 uhaul places I could've returned it to! This experience was terrible!! So what's the point of calling your customer service line if they can't help you at all!! Do better uhaul. This was the first time I rented a uhaul and this is the LAST time I will rent from uhaul!!! I didn't appreciate the attitude I got in response and I didn't like the absolutely no help whatsoever!!!
Arcadio TAt first he tried to say that his parking lot was full and that he wished uhaul would stop sending him so many. When we asked where we could go to drop it off he relented and gave us the okay to park it.
SUSANA FVery nice and friendly
CARLOS MLocation offers no assistance MOL go out back in the sandy field with 18" grass, find the trailer with this number and take it...Return it and basically was the reverse...No inspection, no assistance...Clerk was not able to check trailer in on computer, suggested I call Uhaul to get it straight, which i did...multiple calls before getting a person, was disconnected, finally given a regional phone number to assist me by the person who i finally reached...Made that call when I was disconnected during a transfer attempt, This person thankfully offered to call the rental location and help get it straight. Never heard anymore, but did get an emailed receipt, so I assume all is over... This was a nightmare from the start...I filled out everything online, made the reservation at Rodney's in Lake Placid Res# 20894574, Arrived at the agreed time and was told, the woman that does Uhaul did not come to work and nobody else can help me. Understand we were moving that day, and on a timeline that did not allow for putting the rental off another day or longer until the right person came to work....Got on the phone, took about an hour, was disconnected several times and finally got to a person to discuss the situation....He was helpful, searched area, found another trailer, cancelled the original reservation, made a new one and sent me to USA Grocers...There I lost another 30-45 minutes because only one person working at the store, and while she was courteous and helpful, she was constantly having to assist customers at the counter while I waited for her to complete the rental. I go out back, alone and located the trailer, between a uhaul truck and another trailer...at an angle when last dropped, maybe 6" of clearance on each side to squeeze the trailer our through. I then realize there is not way to back under the coupler, because there is no hand crank jack to raise the tongue...So alone, I am expected to lift the tongue, probably 100 or so pounds of tongue weight, and drag/swivel the entire trailer through high grass and sand enough to get it over my ball.....send your best man out and lets see him do it...Of course I had the 90# girl in the store that I could ask for help....LOL....I got it done, and removing it when I returned was a challenge as well for all the same reasons...Was not comfortable anyone actually looked at the trailer for damage, or verified I returned it. If stolen or damaged 5 mins after I left it, I am sure I would be on the hook...This whole event was horrendous, you need to Vet your sub dealers better, and certainly need to put jacks on the bigger trailers,,,Not likely I will look to Uhaul as a first choice in the future, if this is what I can expect....
JOHNWALLACE MYou need to provide drop off area that are not full and not make the customers drive around to a different location. Best thing is to provide the complete information.
BLAS BContract was not in system. Was on hold for ONE HOUR!!!! I want a refund. You run a sham operation and will let it be known. I am an influenser on social media and have many followers.
JANE AThere is no parking whatsoever for the u-haul's. I was charged twice for the trailer I rented. I was told I had to return it there and when I did he told me there was no parking and I had to take it somewhere else. The parking spot that the trailer was crammed into was still open so I parked it there again and left it. I don't know why I was charged twice and I would like a refund. Reservation 29041547. I reserved it for 24 hours at 1130am, was unable to hook up until 1pm and returned it at 1pm the next day.
Randal KDirty and disorganized store. Poorly maintained equipment. Poor customer service. No help to hook up trailer. Sandy and muddy lot makes for difficult hook ups.
Robert KThe place was bad no customer service. The truck was dirty and it smelled so bad the stirring wheel was sticky and nasty. Horrible experience for the money I paid.
Krystal PEasy return.
John CTHIS LOCATION WASN'T THE PROBLEM U-HAUL DOESN'T THE PHONE. THEY LEAVE YOU ON HOLD. I CHANGED MY DROP OFF LOCATION BECAUSE THE SYSTEM NEVER TOOK IT ONLINE. TERRIBLE ONLINE AND PHONE SUPPORT. WILL NOT USE U-HAUL AGAIN AFTER THIS DISASTER IN RETURNING THE TRUCK. THE MANAGER AT THIS DROP OFF WAS VERY HELPFUL. MY COMPLAINT IS WITH U-HAUL SUPPORT. TERRIBLE SERVICE IF ANY.
Craig STerrible service, no one helped me. Required blankets that I had reserved were not available. I did not receive credit for the blankets I had paid for and did not receive. Trailer was not in good condition. No one helped when I returned the trailer nor did anyone check the return. I will never do business again from that site.
Larry KAbbas was friendly, accurate, and made sure all was good for the rental of the 15 foot truck. He and his assistant were great at explaining the rates and other aspects of the day and were great representatives of U-Haul. John Guerra
john gNo help in loading trailer onto hitch, side light busted, reserved trailer at 2 no one there till 3, found one tire shredding itself 1/2, way through trip, could not get hold of service,
Ernie SI was charge and I return the tank full.
ezequiel aWe made a reservation to pick up a dolly to tow a Mini Cooper. We've rented from UHaul on previous occasions, even had a towing bar installed on one of our vehicles at one time. Always had a good experience and trusted the brand, prior to this. We arrived to pick up the dolly at the rental center, gave them my information and then the clerk told me to go pick up the dolly. I asked him for instructions on how to connect the dolly to my truck and the clerk told me "We don't do that; we can't assist you in connecting it to your truck". I connected the dolly as best as I could and left the rental center. When we arrived at home we found that that the dolly was not properly connected to the hitch. This could have turned into a dangerous situation, both for ourselves, as well as possible damage to our vehicle(s) and/or your equipment.
Luis R