Order was wrong and wasted my timeTYLER F.
Customer Reviews for U-Haul at 12th & L
Pour nous contacter
Tacoma, WA 98405
(Corner of M St and 12th/ Across from Safeway ** LIMITED PARKING**)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Absolutely the worst customer service experience I have ever had !BOB B.
We rented a pick up truck but the person who rented it before us had not returned it as scheduled. We were given a cargo van and it worked out just as well!Christine C.
Check in and check out was quick and efficient. The truck was clean. Le service à la clientèle était génial. Overall good experience.Anna Z.
I had a reservation for a truck, went to pick it up, and the agent told me she could â€œhelp me make a reservation.â€ She ignored me when I told her my existing reservation number and insisted on making a new one, asked for my payment info three times after I had entered it online, and was just super shady. Won't be going back.Leah A.
Le client n'a pas laissé de commentaire.DAVID L.
Le client n'a pas laissé de commentaire.Edwin H.
rent hereDANIEL FREDERICK L.
Le client n'a pas laissé de commentaire.VANN S.
Rep seemed to preoccupied with an issue he was having with another employee. The employee he was having an issue with happened to help me with another rental a few days earlier and he was great.MARK C.
Quick, courteous, efficient. It was a pleasant experience.KYLE B.
Le client n'a pas laissé de commentaire.KYLE M.
Le client n'a pas laissé de commentaire.HECTOR H.
Check in and check out were horrible.Dominic B.
I was given the truck with 1/10 tank of gas (14 mi range). That's wrong. Start out customers with at least 1/2 tank so their first stop can be the house, not the gas station! We had folks waiting at the house to help us and I was late.DAVID H.
Le client n'a pas laissé de commentaire.JESSIE M.
Had sticky substance on rear bumper and vehicle when I picked it upJAMES G.
Smooth return of the rental.Trish W.
Le client n'a pas laissé de commentaire.POPPY ANN F.
Everyone there is greatGregory S.
Le client n'a pas laissé de commentaire.AUSTIN V.
Everything went well as expectedDOUGLAS N.
After hours return hassle and unexpected charges (e.g., cleaning fee) = bullshit.JARRAD J.
Older gentleman there was extremely unhelpful and rude. Told me I could not rent there without a cell phone. The whole experience was terrible.Larry B.
The first U-haul location I tried to rent from the woman behind the counter was rude and unhelpful and the hours available to rent were impossible to work with for a decent day's use. At 1212 ES Brazill St. was quoted one price but when picked up the vehicle was charged a different price that was twice as much. That person was also unhelpful and just ignored my saying how unhappy I was about the bait and switch change in pricing. He said I didn't have to take the rental, but I was completely stuck as I had to pick up supplies that had been paid for and were waiting for me to get them and also had hired a man to help me unload who was meeting me at my house. I will never again rent a vehicle from U-haul. I will go to any length to get a rental vehicle from another company if I ever again need to rent one. That very day I went and bought a deliver van large enough to meet what should be most of my hauling needs. No more U-Haul auto rentals for me - ever. Go to Budget rentals if you have to rent.DAYTON K.
James and his team were super attentive and easy to work with. Highly recommend this U-Haul location.Justin H.
I reserved online. Check-in was easy and the vehicle was waiting for me. Upon return there was someone immediately there to get the mileage and check the truck back in.WADE ALAN H.
Easy in and return! Very customer service oriented.YAISA C.
Need more staffing. The young man was a very hard worker and very helpful. Always smiled and acknowledge every customer with respect.POLLYANNA R.
The people that work at this location are great, but it's clear that the owner is unwilling to hire additional people. I waited in line for 45 minutes today and did also several weeks ago. One person was working and he had to do everything. This was with having entered all my info the night before to expedite the rental process. I don't understand why more folks aren't hired to work here. Would never recommend this location or uHaul in general because of this.Kyle W.
Le client n'a pas laissé de commentaire.Antonio M.
Le client n'a pas laissé de commentaire.HEIDI H.
The location/facility/owner were all great. But the experience was really stressful - I reserved a truck for 14 hours, and when I showed up, I was told that my truck was only available for 6. I don't know what happened here!ALEXA P.
I got over charged by a mile. I picked it up at 91 332 and a completely empty tank. The receipt said 91,331. One of the employees said that the gas gauge may have been broken but it was just completely out of gas. I left it with a quarter tank or 15 $in it but other than that it was fine. I also brought it back early. I feel like they should have knocked 20 $bucks off the tab but they were busy so I let it go. Everything else was good. Employees were polite and professional. Merci.Scott C.
The employee working went out of his to help me.John B.
Your online check in is deceitful. I checked in online did all that was required for fast pickup. Didn't happen only one employee was working had to recheck pay again. Had to give payment 3 times.Sergio H.
Le client n'a pas laissé de commentaire.Vanessa L.
Helpful and knowledgeable staff at store. Easy returnSCOT M.
Le client n'a pas laissé de commentaire.RAYMOND P.
Online check in was not that smooth.ROMAN G.
I received overcharge, and multiple pending charges in my bank account for other things that I don't even know. I was supposed to be charged about 160 $and I have one charge of 250 $another charge of 40 $and another of about 100 $. I am not happy with this store and this whole company. I will not be using these services ever again. It was a hassle to move and this just made it harder.JOSHUA N.
Tell me in the store before I take the vehicle that I need to refuel it from 1/4 tank before you charge me twice the cost of the rental for using a gallon of gas. ThanksJordan P.
Le client n'a pas laissé de commentaire.PATRICK H.
Truck was "OK". Service wasn't good. They didn't have any idea what was going on with the online service. I thought it was a contactless interaction. But with pick up and drop off, I had to go in and wait in line. Even though it says "skip the line". Not happy with this experience.Nickolas D.
Extremely convenient availability and quick pickup and return.DAMIEN PIERRE B.
Le client n'a pas laissé de commentaire.JOEL M.
Customer service was very poor from employee in training, he was borderline disrespectful for no reason. thankfully another experienced employee with respect and common curtsey was presentAnastasia S.
Allow the check in and return to be completed completely online and through the cell phoneNINA G.
Friendly, professional service. Special shout out to Will. Thank you!Jennifer B.
Drop off was simple. Didn't even have to get out of the vehicle to drop the trailer off. Good customer service.JONATHAN H.
The prices are just too highLINDA LYNN R.
Le client n'a pas laissé de commentaire.LESLIE S.
Excellent and thorough service! Very helpful!GABRIELLE M.
Great people like this placeYAROSLAV P.
Le client n'a pas laissé de commentaire.renee R.
The person who helped me was very friendly and made the process very easy. Merci.Jordan R.
Customer service was very satisfying Fast, knowledgeable and professionalALAN H.
Very friendly associates, made my bad morning easier and were very helpfulJANICE M.
Le client n'a pas laissé de commentaire.debra S.
I drove the vehicle 23 miles. I put 3,00 $ gas in. U-haul check-in employee told me the gauge was on 1/4 when I checked it out. It was not. HE told me I would be charged 60,00 $ for returning truck with less gas in it. I was tired from moving. I did not take it to get more gas. Check in person also told me that there was dust on the floor of the truck. I would be charged a cleaning fee unless I swept it out. This does not seem right.WALTER J.
I have rented from this uhaul teieatedky over the past year, and I must say my experience until this last rental was outstanding. Unfortunately, they have an employee who treats you like a criminal for pretty much showing up. There was a point I I asked if I should raise my hands in the air. I was blown away by his attitude and severe lack of customer respect. There are no markers at this location from the main Brazil St entrance to indicate which direction to drive or where to park your rented vehicle. I've not been the one who drops off in the past, so I was unaware. I parked in the wrong place, that was his problem. He made me feel extremely uncomfortable, to the extent I believe I will be using another location until I know he is gone.KIMBERLY LEE P.
Le client n'a pas laissé de commentaire.Ray M.
Le client n'a pas laissé de commentaire.ALLEN R B.
Le client n'a pas laissé de commentaire.Yaroslav P.
I hope you can give customers a true date to be reserved and not have to wait until 24 to 48 hours aheadMarjorie F.
The representative is rude. Truck side mirrors not working right. Your rate is expensiveRICHARD ERVING B.
Le client n'a pas laissé de commentaire.William T.
Le client n'a pas laissé de commentaire.LTONYA S.
Le client n'a pas laissé de commentaire.Maximilian W.
Not the friendliest worker but it worked. The online reservation was for 7am to 8pm. Got there and worker stated it wouldn't be that time but 730am to 630pm. That would be terrible to have plans change without notice. I was flexible though.BOBBY JOE H.
Le client n'a pas laissé de commentaire.Phaedra R.
The salesmen need some additional training. The initial employee gave me some else's rental contract. And sent my personal info picture of my drivers license to someone else. Afterwards, the return took forty minutes and the second employee was slow and rude.PHYLLIS H.
Le client n'a pas laissé de commentaire.JOHN C.
Next time if I pay for a dolly I would like for it to be in truck. We didn't have one :( and I was put on hold forever and just gave up trying to talk to anyone. I was exhausted.JEJOMAR A.
The convenience of this location can't be beat, and it's very easy to get into and out of. I was lucky enough to be served by James, the manager, whose thoroughness and professionalism made a formerly stressful move a piece of cake.Christine H.
The customer access from the street could have been better identifiedBonnie M.
Le client n'a pas laissé de commentaire.Andrew D.
I had a smooth experience. Staff was very personable from the moment I checked in till the moment I checked out.ANTHONY S.
Service was prompt, friendly but professional. No complaints.JOSEPH O.
Le client n'a pas laissé de commentaire.Russell S.
Excellent experience.GAETANO F.
Le client n'a pas laissé de commentaire.KATELIN H.
When we went to return the U-Haul no one was at the site. Us and four other customers were there for over an hour waiting for an employee to turn in the U-Hauls and no one ever came. And the online self return and self-checking wasn't working either. So the only thing we could do is take a picture of ourselves dropping the key in the box.Jacqueline C.
Nothing. Great group of people. Very pleasant and efficient. Made my towing experience flawlessðŸ'Timothy L.
The person working the morning I returned my Uhaul, I belive his name was James, was extremely rude and humiliated me to and in front of other customers. He would not answer my questions regarding a return I had for some boxes and other supplies. Other customers began to also say negative things to me. Terrible experience. I tried to call Uhaul mainline while this was going on in store, unfortunately, I was on hold for 37 minutes and hung up. I will never go there again and will not use Uhaul.MYLE T.
The guy who was there when I rented my truck refused to give me an estimate on returning the truck where I was moving which was an hour and a half away. Then he also only gave me a few hours to do it and considering I was driving to Tacoma to Everett that seemed impossible but it ended up costing a lot driving it back and the fact that I was stranded after moving. This employee by not letting me out even giving me a price estimate other than â€œtripleâ€ which it ended up being at the end made my move hell and extremely expensive. He wouldn't even try to work with me at all. And I did rent the truck prior to this day.HEATHER S.
So much better than the hireling franchise where I was originally reserved for. System down didn't stop this location and they're both quick and thorough.ROLAND C.
Le client n'a pas laissé de commentaire.Edwin H.
I wouldn't tell anyone to go to uhaul! I was charged for 79miles when I only went 8 miles round trip!! Where and how did these 71 miles get logged!?!!!!! Two days I get the charge but 79 miles no! I can give gps mileage for where I went! What shady mileage scheme do y'all have going on and no one has caught on yet!?Deseri H.
Overcharged on mileage! To and from = 7,5miles x 2 = 15 miles total. I was charged for 84,4 miles. And, cannot get a hold of customer service! Very pissed off!RENEE S.
Drop-off was absolutely the easiest ever! The process took less than five minutes! Wow, U-Haul has truly streamlined their process!EFFRAN D.
Le client n'a pas laissé de commentaire.BILLI S.
not have me drive an hour and a half out of my way to pick up the trailer in a different city/county rather than the city that i WANTED to pick it up at.....i passed the uhaul where i WANTED to pick the trailer up at and there were PLENTY of trailers there...it was les than 2 miles from my destination ...i didnt find out that i had to drive an extra hour and a half (one way) until the morning of...if i wouldnt have looked CLOSELY at the email i would have drove all the way to the city that i WANTED to pick the trailer up at and would have been jacked.....throw the mean non enthusiastic (almost snotty) employee that only got friendly as i left and i would say it was a COMPLETELY HORRIBLE EXPERIENCE ....i this the whole thing gave me uhaul PTSD -_- ....but he trailer was good....Dewey M.
Le client n'a pas laissé de commentaire.JOSE O.
We had to put gas in first thing, because the gas gauge showed very little gas in the tank. This took time out of our move at the beginning of our move.Luis C.
Le client n'a pas laissé de commentaire.Nancy W.
Drop off location was great. Had minor issue with checking in the truck but was handled and overall a great experience. Friendly staff and very helpful. Highly recommend this location.Jim D.
60 seconds to return the truck with zero issues. Very friendly staff !Sherrie A.
Great staffKEVIN MICHAEL T.
Services supplémentaires à cet emplacement
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