Customer Reviews for U-Haul at 13 Mile & Ryan

3 642 évaluations

31010 Ryan Rd   Warren, MI 48092
(@ 13 Mile Rd)

(586) 977-8070

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(586) 977-8070

31010 Ryan Rd
Warren, MI 48092
(@ 13 Mile Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
2

Be honest. Mileage was quoted as 0,29 cents a mile charged 0,59 Picked up vehicle at 4:30 returned at 4:50 the following day and was charged for two days.

David M. 
Évaluation :
2

When I returned the equipment well before the due time. I was told I would get a confirmation within 10-20 minutes of leaving. I had to call into customer service twice both later that day and the following day because it still said that it haven't been returned on the app, and in the craziness of moving it slipped my mind to use the app to check the trailer back in and was never reminded of this. Original check out process was super easy and straightforward but the return left something to be desired.

Jason V. 
Évaluation :
5

Thanks for everything

Saad A. 
Évaluation :
5

I even left my house keys in the truck. They called me within 5 minutes of leaving the location. Very quick return process. Awesome experience!

JEFFREY JOSEPH C. 
Évaluation :
4

No ramp for ez-load, check engine light was on

Oleg L. 
Évaluation :
3

The truck felt like it was gonna break down. At 45mph you had a death shake in the front end. The truck was dirty and had a bunch of dents. I have pictures of everything and there was stuff hanging under the dash board. If you want the pictures just email me at steven.kozlowski478@gmail.com

Steven K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joshua S. 
Évaluation :
5

Everything was excellent.

Jerry J. 
Évaluation :
1

My experience was horrible. First I had my pickup location changed from Groesbevk to here. Then upon arrival at stated time ...there was NO TRUCK there for me!! I was mad, I had people waiting at both places to load and unload. The person working was slower than ever....Finally did get a truck but by then it was already turning more stressful. My experience here was horrible!! Would not recommend at all.

Barbara C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amarildo M. 
Évaluation :
5

Everything went smoothly. There was no waiting. It was like they were waiting for me. I would definitely recommend this location.

Iris J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Steven K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raid B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maya S. 
Évaluation :
1

Employees was less than helpful. Had to go to a different U-Haul location to get all my equipment and get questions answered

Dean W. 
Évaluation :
3

There was an employee who appeared a tad disgruntled. He cussed & talked about the store, employees, company,etc. A toxic environment

Theresa B. 
Évaluation :
5

Sean runs this place like a ship ! I will never rent from another uhaul facility ever !

Lynn J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlie C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Tyanna W. 
Évaluation :
5

Thanks for everything

SAAD THBAYH A. 
Évaluation :
1

We arrived at 7am and there was one guy working with 5 people waiting. We reserved 2 dozen blankets and were told we could only have 1 dozen even though he had more on hand. He said he had to have some for other customers. He was rude and unorganized.

Christopher M. 
Évaluation :
3

My truck was due back Tuesday at noon. I brought it back a day early, Monday around 4:30. The young man who took my keys on Monday night was very kind. He said there were 4 trucks in front of me to return, and I didn't need to wait. He said my receipt would be emailed to me. When I got the receipt, which you gave to click into the site to read, I had been charged for an additional day. NOT COOL. I spent 20' on the phone. I did get most of it refunded, but am still waiting for the remaining 0,84 $. No, I don't usually worry too much about $.84, but given the situation, I want every penny owed to me. I would rather donate it to the charity of my choice rather than letting U Haul keep it.

NANCY LEE H. 
Évaluation :
2

Quicker/friendlier inside customer service.

Karissa M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Triston G. 
Évaluation :
4

Wipe down the driver/passenger area (cab), especially with this deadly virus killing people. I sprayed Lysol disinfecting spray throughout the front and back before I drove off.

Audrey T. 
Évaluation :
1

I was supposed to have the rental truck for five hours and was told upon arrival I would only have two hours.

Nicholas H. 
Évaluation :
5

I love the Ryan/13 mile location. They are always friendly and helpful.

Wanda Y. 
Évaluation :
1

I asked for a one way rental and was lied to and over charged

Hammod S. 
Évaluation :
3

The van I rented was clean but it smelled like marijuana and air fresher that was making me cough a lot while in the vehicle. I had to keep the windows open the entire time.

Virginia K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sylvia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raid B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramsey H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Muhammad R. 
Évaluation :
3

The trailer had a burned out sidmarker light, but more importantly it had a twisted axle. It kept pulling to the driver's side. When vehicle was straight, you couldn't see the passenger side wheel fairing, but most of driver side. Completely unsafe!

AARON M. 
Évaluation :
5

Make sure all lighting is working properly

Gary R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jayson F. 
Évaluation :
5

I rented a truck the day prior, no keys were left in lock box at 15 and crooks location. Contact support they sent me to hall road and Schoenherr and told me they had a key in the lockbox waiting for me. Upon arriving there was no key in the lockbox as well. Called locally to speak to an area manager and never got a hold of the manager after employees said they'll leave him a message to contact me back. 586-946-0900

Silven K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Varghese G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

John A. 
Évaluation :
5

Staff was very friendly and helpful

Rose L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valetta A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard P. 
Évaluation :
5

They need more truck there .

Kenny M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Teresa A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arkishi D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mustafa T. 
Évaluation :
5

Staff was very friendly and helpful.

Martin E. 
Évaluation :
4

The bumper was broke upon pick up which we immediately showed to the attendant. Also, I was going to buy a ratcheting strap but was talked into smaller cheaper straps which I appreciated the person trying to save me money but they were awful and kept slipping.

Jennifer H. 
Évaluation :
5

Radio didn't work or has no speakers

Terrey B. 
Évaluation :
3

The fuel gauge is incorrect. We got stranded in the middle of the night because the fuel gauge showed a quarter tank remaining, but was actually completely empty and running on fumes. Aside from that, we drove less than a full tank of gas (roughly 300 miles) but somehow had to fill the entire tank: Meaning that we received the vehicle with what I estimated to be less than a 1/2 of a full tank. We travelled to Grand Rapids and back, which should have used less than a full tank. But we ended up running out of gas early on on our return back to the uhaul facility in Warren. This is unacceptable, dangerous, and borders severe negligence.

Yianni S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cureson B. 
Évaluation :
3

The van smelled really skunky

VALDA B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol B. 
Évaluation :
4

luckily I was only using truck for <10 miles or I would have turned around. The transmission was bad. Truck took forever to switch gears and sounded like it was going to blow the engine getting up to speed. Truck was clean though.

ELIZABETH L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

colleen M. 
Évaluation :
5

Very helpful

Jason S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrell B. 
Évaluation :
2

Poor customer services Fire the afternoon shift

Isteaqul C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AIDEN RICHARD D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alejandro S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Troy W. 
Évaluation :
5

make the website easier to use without asking about extra equipment

Dawn J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
3

Truck we rented had been smoked in. The smell made us feel sick. The steering wheel was dirty and actually burned my hands. I cleaned the whole cab down with Lysol wipes. The truck ran fine, and the guys working there were good to work with and tried hard to professionally handle the long line of customers. Like most businesses now, they were short on staff.

Diane C. 
Évaluation :
5

Great location with a quick and efficient crew! Thanks for the help

DAVID M. 
Évaluation :
5

Nothing, I have always received excellent customer service from the 13 & Ryan location.

Dawn J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet B. 
Évaluation :
5

Nothing other than bring in more help in the morning. I was the first customer at 9:00AM - by the time they finished my checkout, 5 or 6 people were waiting for their turn. The 2 guys that were there were very busy and could have used more help!

Kenneth C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John L. 
Évaluation :
5

Nothing, the staff was curious friendly and very helpful. I will be a returning customer.

Clinton W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William D. 
Évaluation :
5

Vet uhaul franchisee/ pick up locations better. Communicate with customers and do not change designated locations on them, This was the most miserable experience I have had with Uhaul and I have been a loyal customer and moved several times with no issues. My confidence and loyalty to Uhaul have been damaged by this terrible experience.

CHRISTOPHER V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra C. 
Évaluation :
3

Please have fuel in the vehicle.

Alisha J. 
Évaluation :
3

Please have fuel already in the truck.

Alisha J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Pamela S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clinton W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darryl T. 
Évaluation :
5

Rien

Jeffrey W. 
Évaluation :
3

The trailer was cleaned but smelled filthy animal smell when I picked it up .

Mark A. 
Évaluation :
5

We need more trucks there's no Enough trucks so they have to have each locations enough truck they are short track no enough Special size 26

angelo K. 
Évaluation :
3

The turning signal was not working and I wonder if the break lights worked. I tried to call the location, however the phone number goes to a call center and not the retail location. There was a 20 minute wait. I felt unsafe driving g without properly working turn signals.

Jonn W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

PHILLIPEDWARD S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Oasiur H. 
Évaluation :
1

My name is Hegel ,I did pick up 7/25/21at 10 am . Everything was good when I pick up .but when I drop off at 7/26/21. Morning 8 am there was man who take key he Chack and said it's Indian bad food small . I have to charge you 50 dollars or you power wash. I said ok I will do power wash and I did .after wash I asked him can you check he check and said oh it's still bad Indian small I have to charge you 125 dollars you mass with water. I did rant several time and day from this location because it's closed at my house, but way this man treat with me I realize that this man is not for fit or good for costomer service because he is very very very mean person

Oasiur H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SCOTT CARL M. 
Évaluation :
2

Had to switch trucks because the first one had issues with the engine seal inside truck. Burned foot because of improper seal and leaked exhaust. Truck was all over the road. Front suspension and steering was horrible. Averaged 6 mpg. Second truck was better but horrible steering and mpg. Averaged 8 mpg. Ehaust was load and rattling. Trucks need to come out of service. Customer service in afternoon when I switched was horrible and confused. One gentlemen acted close to hostile about switching trucks. Will never rent from 13 mile location again. Might never rent uhaul in the future. Trucks used to be nice and customer service used to be personal and polite.

Justin S. 
Évaluation :
5

While the location and staff were excellent! The reservation system Uhaul has is atrocious. I specifically made a reservation days before so that I could reserve a truck on the day/time I needed it. However when I reached the location, they mentioned no trucks were available. What is the point of reserving a truck if a truck isn't at the location the time/day it was reserved for. If it wasn't for the friendly staff calling me a couple hours after my appt to inform me a truck had arrived, I would have had a huge issue because I wouldn't be able to move out of the house I was supposed to be moved out of. This is a failure in Uhaul systems and not likely I will be renting from ever again.

Dennis J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mamun H. 
Évaluation :
5

Continue doing a great job. Thank you

Tasha T. 
Évaluation :
5

Doing a good job

Marten S. 
Non les évaluations ont été soumises pour cet établissement.

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