Évaluations des clients U-Haul at 13 Mile & Ryan

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul at 13 Mile & Ryan

Cote générale :

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Terrell P.
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Le client n'a pas laissé de commentaire.

joel A.
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Waited over 45 minutes to turn in returned vehicle although there were only two customers ahead of me.

Jennifer V.
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Waited a long time to get help without being told “I'll be right with you.” The male receptionist finally helped me and called me over by not saying a word and instead using his hands with a “come here” gesture lol. Felt kind of weird to be honest, customer service impression was very degrading, made me feel like I was the worker and he was the customer. I almost told him “thank you for choosing U-Haul have a good trip.” We in the midst of a global pandemic, if you alive and well during this time that's every reason to be up and happy. Especially at your job when people are losing their jobs.

Geno V.
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I picked up and dropped off my you haul on the 24th of this month. I did not catch the gentleman's name who was helping me, but he was a great help. He treated me with a sense of urgency as he did with all the other customers that were there. He did a great job moving the line fast but still took the time answer questions. Great efficiency. Moving a family of 5 across 3 counties completely sucks! I hope I never have to do this again, but if I do I'm going to Uhaul.

Yalda T.
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Staff was amazing

Rebecca M.
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Having another worker helping costumers. Waited in line about a half hour to get the truck

Christina M.
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Le client n'a pas laissé de commentaire.

Md-Ali A.
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Le client n'a pas laissé de commentaire.

THOMAS CARL L.
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Le client n'a pas laissé de commentaire.

Michael G.
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Le client n'a pas laissé de commentaire.

Husam Y.
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Le client n'a pas laissé de commentaire.

John P.
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Excellent customer service

Lynnann J.
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Le client n'a pas laissé de commentaire.

DANNY DWAYNE B.
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Personal was unfriendly and short. Seemed like he didn't want my business. This is not the first time dealing with this person. If needed I will be checking out another location here in Michigan.

XIAO L.
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Le client n'a pas laissé de commentaire.

Kenneth K.
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Le client n'a pas laissé de commentaire.

Dennis R.
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Ryder was so helpful. Nothing needs to change

Mark G.
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Le client n'a pas laissé de commentaire.

Kevin K.
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Different trailer then the one on the pictures. Running lights on trailer were not functional. When I told the lady at Uhaul she said they won't come on until the car turns on the headlights through the sensor. When I said I manually turned the light s on she said it doesn't work like that. Told us it would be fine. Well no running lights while we were driving at night. Note that there was another unit available in the lot.

Anthony R.
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I was charged for extra fuel. Sent a Message to the gm but have not heard back.

Mark C.
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Le client n'a pas laissé de commentaire.

Elliot F.
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Le client n'a pas laissé de commentaire.

Cheri M.
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I did not get the equipment I requested with my truck. Had to drive all the way back to the location, just to get the wrong item.

Patricia B.
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Le client n'a pas laissé de commentaire.

Leah M.
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great job

Chance L.
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Le client n'a pas laissé de commentaire.

JOE C.
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Le client n'a pas laissé de commentaire.

Dannykhoshaba T.
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Le client n'a pas laissé de commentaire.

David W.
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The worst experience ever. I scheduled a 9 15 am pickup, the “system” was down, I Finally left at 10 30 am. I attempted to use the online check in and no touch pick up of vehicle, it would let me check in but not going any further. Website is not user friendly for vehicle pickup. The customer rep at the store (only one working, 10 people behind me line out the door) stated this “System” issue happens all the time on weekends and “wait until California signs on, it will be worse”. I have used U Haul many times in the past but I will research other choices going forward, no matter what the price difference might be. Like most reviews, I expect this one will go unread or the issue will not be addressed which leads to losing customers.

Charetta W.
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The guy who rented me the truck was very polite and friendly oppose to going to this location the day before and the guy was rude. I was hesitant to go back the guy was so rude. I actually walked out. I'm glad I did, totally different customer service experience. Very nice guy. I didn't get his name but very friendly. Star quality especially with everything going on the last thing you expect is to have someone rude when your day can already be stressful enough. Great customer service

Pamelalouise D.
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Le client n'a pas laissé de commentaire.

Matthew L.
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Le client n'a pas laissé de commentaire.

WILLIAM S.
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location staff was disorganized and slow. truck shook badly, poorly maintained. Will not return.

KEVIN A.
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Welcoming, friendly staff. Very nice people helping me with information about the area I've newly moved to. Patient and helpful during dropoff. Thank you Alex and Rachel!

Lawrence C.
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The truck we rented smelled horrible from smoke. YIKES>

Edward B.
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Le client n'a pas laissé de commentaire.

Yingjie C.
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Please remind customer how to return during after hours

Mark J.
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Le client n'a pas laissé de commentaire.

Dennis K.
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Great Service and Equipment

John D.
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Le client n'a pas laissé de commentaire.

Horacioflores M.
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Le client n'a pas laissé de commentaire.

PETER M.
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Le client n'a pas laissé de commentaire.

JASON THOMAS A.
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Le client n'a pas laissé de commentaire.

Vincent V.
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Le client n'a pas laissé de commentaire.

therse S.
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Continue providing top quality customer service.

Shelitalaurice B.
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i came in and I paid for my services and i didnt get my dolly i paid for . Returning it was even worse. It was more the customer service from the 800 # then the property iteself that i have an issue and concern with.

Patricia M.
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Le client n'a pas laissé de commentaire.

Thaddeus S.
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Le client n'a pas laissé de commentaire.

Lori S.
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very polite

Jonathan C.
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Le client n'a pas laissé de commentaire.

Treea B.
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My rental agent, Alexander Rivera-Matos was very personable & professional! I will be using Uhaul again in the future (moving things that a storage unit then from storage to a new home) and I truly hope that Alex and his assoic

Andrea D.
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Customer service very nice.

James D.
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Five stars to Alex and the Skip for a great experience. Those guys have to deal w some rude customers and they all did a great job at keeping there cool and handling the situation in the best correct manner that they could. Again, thanks for the wonderful help!👍🏼👍🏼

Ariana K.
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The inside of the cab was filthy and gross. I didn't have time to demand it be cleaned on the spot. The guys at the store were efficient and nice. Check-in and out was quicker.

Aris V.
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Le client n'a pas laissé de commentaire.

Jobin V.
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Overall experience was good even though some glitch here and there.

Yohan M.
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Great service

John D.
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Le client n'a pas laissé de commentaire.

Lucjan M.
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Lower fees for initial demand of vehicle and identify where you could apply more asset/financial expenses via the consumer to make renting the uhauls more attractive

Justin S.
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The entire experience was great.

Alfredeon H.
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Le client n'a pas laissé de commentaire.

Johnandrew K.
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Nothing

Ronald G.
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Le client n'a pas laissé de commentaire.

Steven V.
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Le client n'a pas laissé de commentaire.

Allan S.
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Le client n'a pas laissé de commentaire.

Alexis S.
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The internet in the office was down so the check is process to pick up equipment was slow. The workers acted quickly and used their phones to check us in. Thankfully I had added a photo to my account of my driver's license so my check out was able to be processed faster then others. There needs to be a plan B uhaul for when the internet is down other then trying to rely on cellular networks that work on team members phones. One of the team members did not have a cell signal in the building, so he could not check people in. So one member was checking people in and the other was running and helping on the outside with the trucks. The team members did a good job handling the situation and they deserve props for responding in the way that they did and making the best of a very stressful situation.

Tina T.
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When we secure a 10 inch truck then when we arrive to pick it up they tell you oh that's gone so you were put In a larger truck!

lauricia F.
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Not much more can be done everything is perfect at this location.

Josepha P.
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Le client n'a pas laissé de commentaire.

Lamarr G.
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The equipment was very old

Michael B.
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U guys are fantastic

Rony G.
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Le client n'a pas laissé de commentaire.

Kenneth R.
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Le client n'a pas laissé de commentaire.

River G.
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Roadside assistance was awful. It took 3 hours after I asked for help to get any kind of reply. By then I resolved the issue on my own.

Eric K.
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The man who checked me out was very kind, but the app had wrong information as far as what spot our truck was in. We had to walk all over the parking lot to find the lock, wasting 30 min of our 5 hour rental. Our pick-up time was 7am -the same time the store should be opening, but no employees were there. The live chat rep kept saying the store was open but it was not. I leaned at my checkout that no one got in that day until 9am instead of the 7 when it should be open.

Ali M.
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Overall good experience in a very busy moving weekend.

Paul D.
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1. Actually have employees present during open hours. I had to wait over 10 minutes along with other customers in the store for anyone to show up. 2. The old man who works there doesn't wear a mask. He snuck up on me while I was leaving and was breathing right over my shoulder maskless. This alone is reason to not recommend this location. And I will dissuade friends and family from renting here. 3. The pictures of the trucks damages were not up to date. The trim was all smashed up the front bumper was cracked in 3 places. This was not shown in the photos. I included photos prior to leaving the lot for my rental and commented on it in the pre-rental section of the mobile rental.

Nancy B.
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Le client n'a pas laissé de commentaire.

Brayana D.
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Le client n'a pas laissé de commentaire.

SABAH N.
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Le client n'a pas laissé de commentaire.

Joan M.
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The van we rented smelled bad. The cargo area smelled unpleasant and the driver area really smelled bad.

Veronica M.
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Employees was very professional and informative. Would definitely recommend this location.

Lynnann J.
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I think the drivers rear turn signal was burned out the way it was blinking in the cab .. other than that I always get great service at this location !!

Jeffrey K.
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When i reviewed the status check you have to do before you leave the location, the pictures were not similar at all. The truck had significant damage in the form of scraped paint and dents on both sides however the pictures were from the day the truck was decal'd because the weather was not the same and the decals were in perfect condition. Even the front decal on the hood had suffered cracking from weather and significant sun damage over what i assume to be years of use since those photos were taken. This is disgusting that U-Haul would try to pin damages on a customer if they didn't thoroughly inspect the truck and take 9-10 pictures before they left the lot.

Andrea B.
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The truck was filthy and had an unbearable odor, and the door on the U-Haul was difficult to raise as if it was not aligned properly. I brought the truck back early because of it

Thomas W.
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I couldn't check the truck in after closing hours. I was directed to hhe web site but was told they couldn't verify my location even though location on my phone was turned on. I tried calling the 800 number but was on hold for over 15 minutes until I finally gave up. This was very disappointing. I know Uhaul doesn't really care at all about my experience but I'm reporting it anyway. Im not expecting a call to explain the problem

Vanita J.
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Le client n'a pas laissé de commentaire.

Ovidiu P.
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Online pick up does not help at all. You still have to wait in line to get the key.

Nino P.
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Le client n'a pas laissé de commentaire.

john D.
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I rent two/three times a week, this time I am charged 19 gallons fuel charge. I only put 13 miles on the truck and I had put 3 gallons in... asked for credit back. No reply.

Nada T.
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I booked online and when I got there... there were no trucks... but the 2 gentleman that were there made sure that I got one the same day.... LOVE those guys made my whole day. Thank you

Tu V.
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Le client n'a pas laissé de commentaire.

KEVIN W.
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Le client n'a pas laissé de commentaire.

Nino P.
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Le client n'a pas laissé de commentaire.

michael G.
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Le client n'a pas laissé de commentaire.

william G.
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Get some more help for the peek customer rush

Diganto D.
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I had no issues renting a cargo van!

Laura S.
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Charged me $20 for mileage too high

laura R.
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Person who took care of me was quick and very good at his job

Roy N.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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