Le client n'a pas laissé de commentaire.Talesha M.
Customer Reviews for U-Haul at 13 Mile & Ryan
Pour nous contacter
Warren, MI 48092
(@ 13 Mile Rd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Got there just before 7 they were closing went to get the key and it wasnt in the lock box. Luckily they were bringing stuff in from outside and was able to ask for itAMANDA R.
Everything with my move wentâ€ Smoothâ€ and everyone was respectfully kind!Kimberly C.
Le client n'a pas laissé de commentaire.Brian G.
I have given a generally favorable review, but with qualifications: The personnel at this story are incredibly knowledgeable, courteous, thoughtful, and patient. The vehicle I received was evidently the worse for wear: The ramp stuck in the deployed position(necessitating a call to U-Haul Roadside Assistance), the parking brake stuck, and the lock on the back door stuck in the locked position and had to be treated with lubricant(by the roadside assistance vendor). They come in threes, and while I was worried about having never driven a truck before, it never occurred to me to worry that vehicles with such potentially serious issues would still be rented to the public by a company like U-Haul. The good people who work at the location from which I rented that truck need more support from the corporation, it seems.Tamara C.
Rental and return went smoothly. Communication were acurate and helpful.Brian W.
Horrible customer service and equipment was disgusting and falling apartRosemary A.
Le client n'a pas laissé de commentaire.Ankita S.
Le client n'a pas laissé de commentaire.Malesa G.
Le client n'a pas laissé de commentaire.James T.
Le client n'a pas laissé de commentaire.Kathe G.
Everything was great.Michaela B.
Le client n'a pas laissé de commentaire.Cedric H.
This is the only location I go to to rent vehicles ! Sean and his team Are the best !!Lynn J.
Le client n'a pas laissé de commentaire.rumeall J.
Le client n'a pas laissé de commentaire.Donald Q.
Le client n'a pas laissé de commentaire.RICHARD K.
Le client n'a pas laissé de commentaire.Sherry D.
Le client n'a pas laissé de commentaire.Kay C.
Le client n'a pas laissé de commentaire.Edward T.
Le client n'a pas laissé de commentaire.WESAM Y.
After a farely long wait (thru no fault of the lone attendant) the rental process with efficient and the attendant was very helpful, would recommend this locationMark P.
Compared to the Rochester Hills location that I usually use, this location was really small and cramped. However, the person in charge was very helpful, showing me how to hook up the trailer as well as find the electrical connection in my vehicle.Steven C.
Everything was excellent! Friendly kind and very respectful, i would always recommend this place.. Thank you so much..Sherry S.
Nothing, the service was promptDaniel W.
Le client n'a pas laissé de commentaire.Jeffrey S.
Le client n'a pas laissé de commentaire.Steve G.
Le client n'a pas laissé de commentaire.Siripon I.
There wasn't anybody in the drop off area when I returned my trailer rental so I had to wait for assistance. Other than that, it was a smooth experience.Mark M.
Le client n'a pas laissé de commentaire.JEFFREY BRENT K.
smelled like pot was smoked in it the smell was heavyKeith D.
Trucks should be little bit more updates versionSyed S.
Love this location alway have what I need never leave me on hold ( Phome) like other locations you will always get me business and recommendations...Thumel J.
Le client n'a pas laissé de commentaire.Scott S.
The equipment was in good order but the brakes were squeaking. I'd prefer it if brake maintenance was completed before that happens.John N.
Le client n'a pas laissé de commentaire.Joseph R.
Le client n'a pas laissé de commentaire.Yousif S.
Le client n'a pas laissé de commentaire.AARON WILLIAM B.
oil light came on during move. vehicles should be checked more. guy who checked me out real nice, guy who checked me out not following any covid guidelinesDavid Z.
Le client n'a pas laissé de commentaire.Joseph W.
Le client n'a pas laissé de commentaire.Wanda Y.
Le client n'a pas laissé de commentaire.Lena T.
Le client n'a pas laissé de commentaire.Lynn J.
Le client n'a pas laissé de commentaire.Anne A.
Le client n'a pas laissé de commentaire.Jerzy S.
Le client n'a pas laissé de commentaire.Derrick W.
Clear instructions nice attitude and more understanding and helpfulOceania W.
Le client n'a pas laissé de commentaire.HAYDER A.
My favorite place to rent equipmentChris H.
Le client n'a pas laissé de commentaire.Cutbertocharles G.
The insurance was too high for three hoursNaseer N.
Le client n'a pas laissé de commentaire.Nasha W.
The brakes on the trucksMicah R.
Could upgrade the trucks. Driver mirror was super loose.Zyshone C.
The customer service at this location was impeccable. The truck was clean as could be. Every single person at this location was friendly and willing to help. I had to get my Truck from one location and drive the Truck 35 miles to another location to pick-up the Auto-transport. Why did the scheduling system let me schedule a truck for that time if they knew the auto-transport was unavailable?Walter T.
I reserved a 10'truck, 19 $/69 cents per mile, 50 $guaranteed if reserved truck not available. 10' truck not available, guy never heard of the 50 $guarantee on website, had to pay 3 099 $cents per mile. Feels like bait and switch to me. Very unhappy.Paul S.
Le client n'a pas laissé de commentaire.Rachel B.
Trailer pick up was fast and easy.Mike S.
Le client n'a pas laissé de commentaire.Patrick P.
They were awesome super polite, and always the best I've dealt with.Kyle J.
Just speed up check-in. I used the check-in, so mine was quick once I got up, Make it so folks that check-in online don't even have to go in??Steven S.
Le client n'a pas laissé de commentaire.Dale B.
The need more of the red trailer plug in adaptersWILLIAM T.
The gas was registered wrong at being 3/4 of a tank when it was only at 1/2 tank...I did return it at 3/4 of a tank but this should be done more carefully.James W.
Everybody was really nice and helpful . Very appreciative.Ricardo C.
There was only one person working the register on a busy Saturday afternoon, took about 30 minutes to get our truck after already making a reservation online. Customer service was great though :)Davidgeoffery K.
Le client n'a pas laissé de commentaire.Foysol A.
Le client n'a pas laissé de commentaire.Cyril A.
Le client n'a pas laissé de commentaire.John H.
Le client n'a pas laissé de commentaire.Parrisha A.
Le client n'a pas laissé de commentaire.muhammad K.
The person outside unhooked the tow dolly from my truck and completed the transaction outside. Took about 5 minutes.jerome W.
Le client n'a pas laissé de commentaire.Randell S.
The first tuck I received and drove away with had no working brake lights, I discovered this after being pulled over by law enforcement 4 miles down the road. I returned the truck for a replacement, but there was not any similar trucks available for my needs at this location. I was dropped off at the uhaul location so I was forces to take less than what I ordered. So I was given a truck 10' shorter than I requested for the same price. After testing the brake lights I discovered a broken white reverse light and cracked head light dome. But again this was the only truck remaining at this location. I was already an hour behind schedule so I took the only truck I could get. This delay plus short truck length forced me to have to make an additional trip in moving my property. The reason I marked cleanliness as average was because the steering wheel was coated in black dirt. Also, when I arrived at my destination to begin loading the truck, the back bed of the truck had a strong smelling odor of Marijuanna that permeated and lingered for the entire rental period. Not a hug issue but, thought it should be mentioned as I am not a marijuana user and your survey asked about cleanliness.Terry Scott R.
Le client n'a pas laissé de commentaire.Delbert W.
Le client n'a pas laissé de commentaire.Julian S.
Le client n'a pas laissé de commentaire.Mary B.
The fuel marking on the contract did not accurately indicate the actual gage of the truck. I bought gas and filled the tank to the level it was before yet they charged me 7 $extra for fuel and incorrect paperwork. I didn't see it until I got home but I would have said something. Very unprofessional!Simion P.
The inside window was a mess, looked like someone spit on it ..... other than that the crew at 13 and Ryan are great ! ThanksPeter C.
Le client n'a pas laissé de commentaire.John D.
Friendly and efficient.James W.
Make the after hours return process in BOLD on the receipt.Heidi C.
Le client n'a pas laissé de commentaire.Leonard B.
Well the gentleman who took my order this morning was somewhat rude and if he would have told me that 17 footer cost as same as 20 I would have booked the 20 one. But the gentleman who rented me the truck he was extremely polite and even tried to get me a 20 footer but unfortunately there was none available. Employee can be having hard day ( I was the first customer) but I am a customer and I am there because of uhaul not his personal issues are not my problem.Muhammad K.
Le client n'a pas laissé de commentaire.Christopher N.
Le client n'a pas laissé de commentaire.Justin R.
Le client n'a pas laissé de commentaire.Tahrian A.
Quick and easy the truck was a bit old though.Nathan D.
Le client n'a pas laissé de commentaire.Thomas M.
Have more workers during busy hours. Was waiting to long. Only reason I go there is close to home.STEVEN SCOTT F.
I ordered an appliance dolly and when i got there they didnt have any so i had to use a regular one. Not a huge deal but worth noting. The manager helped resolve an issue i had with my storage unit and for that reason alone id recommend this place.Mathew L.
Le client n'a pas laissé de commentaire.Zakareah S.
Le client n'a pas laissé de commentaire.Delores T.
Le client n'a pas laissé de commentaire.Craig W.
Le client n'a pas laissé de commentaire.Erinkelly H.
Only one thing the costmore service of 24/7 is not doing any kind of help and they take long time .Hany S.
Le client n'a pas laissé de commentaire.Laureen M.
The check out and check in was excellent. The staff was professional and friendly. The truck was not clean. The driver and the passenger area was dirty.Alicia L.
Services supplémentaires à cet emplacement
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Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
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