Customer Reviews for U-Haul at 19th Ave

2091 évaluations

9435 N 19th Ave   Phoenix, AZ 85021
(East Side of 19th Ave Just North of Hatcher)

(602) 674-3167

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(602) 674-3167

9435 N 19th Ave
Phoenix, AZ 85021
(East Side of 19th Ave Just North of Hatcher)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
2

You dont want to see what I have to say

ELIZABETH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ena M. 
Évaluation :
3

This is the location we ended up dropping the Uhaul off at by 2:30 on 5/29. We had our rental for 24 hours starting that morning so we were well ahead of that schedule and yet charged for another day? I would like a refund on the extra charge. Please contact me about this.

Felicia L. 
Évaluation :
5

I'm and out quickly. Great service.

Brad S. 
Évaluation :
1

The state of Arizona offered a one year grace period for senior citizens for drivers license renewals because of Covid While acknowledging that yes the state of Arizona offer this Grace period, And calling their managerThis location still would not allow me to rent a truck, I had to return with my 78 year old husband I have rented from this location half a dozen times in the past three or four years.

HOWARD H. 
Évaluation :
5

Everything was great! Thank you.👏

Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID C. 
Évaluation :
5

I forgot I had AAA for lockouts.

Eric R C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vivian S. 
Évaluation :
5

Both were so nice and helpful. Couldn't have gone better. Well, internet was slow, but y'all can't fix that.

DONNA B. 
Évaluation :
5

I'm not sure what improvements would be done. The person that I checked in with was brought in to get things better organized from the person that was there. I don't mind a little bit of a wait if it was the person like Sarah to help me.

Eric R C. 
Évaluation :
5

For moving services - please let other's know it's only for man power and they won't bring a moving truck. Notify people to log out of the Uhaul system then they can create a profile. Notify people to complet me the profile before they go to Uhaul to rent the storage unit.

Joshua D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather W. 
Évaluation :
3

I did come back to get help. I had trouble opening the back. The young guy was like..oh well. When I struggle to open it. He would open it with not much issue. Later I had to get on the hot truck, stand on the ledge, prayed I didn't fall off and yanked both the handle and strap to open it. For some reason he thought it was funny, not in a good way.

Denise G. 
Évaluation :
5

Been dealing with this office for over 7 years. I've always been efficient knowledgeable friendly and above all helpful. Je la recommande fortement.

Ron R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATALIE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynda B. 
Évaluation :
5

Do all you can to not lose the store manager from this location any more. For the past 8 years that I have been going to this location there have been numerous managers, granted the location is not the best but will need to ensure you have the hours available to have the personnel working to limit the number of homeless people using the facilities to sleep there and damaging the property

Scott W. 
Évaluation :
1

When I arrived at this location on Mc.Dowell and the I-17, I was treated in the worst way ever. The guy's there was so rude and unprofessional. I felt so uncomfortable there. That I had to cry to my fiance about the situation. I will never ever go back to this location and I will never recommend any of my friends or family members to go there either.

KRISHUNYA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mrs Patrice R. 
Évaluation :
1

When I arrived to pick up my truck, there was only one guy there WITH NO HELP, trying to rectify a situation, a very long line, 3 people who couldn't help but to be ridiculous, people coming and leaving out of frustration from the wait, i finally get to go move my stuff, and whoever came in had the audacity to call to rush me. I get back to return the truck and your staff was there talking crap about me. I've never been treated that way EVER. THE GUY WHO INITIALLY TOOK CARE OF ME (WHO IS NO LONGER YOUR EMPLOYEE) ALWAYS MAKES SURE I'M 5AKEN CARE OF.

Phyllis S. 
Évaluation :
5

Gentleman was very nice impolite store was very clean it would go back there again

Victor Gil S. 
Évaluation :
5

The general manager who assisted me with my pickup was extremely helpful and efficient.

Anthony A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSANNA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSANNA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trina F. 
Évaluation :
5

I was very pleased with the ease of using the online to make my reservation, the vehicle was ready for me when i got there. The return was easy also.

Valda M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ebony K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joanne B. 
Évaluation :
3

The GM Is class act.. . He is a good man!

Todd C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWNTA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONIQUE W. 
Évaluation :
5

I was satisfied with the service. While picking up the van, I had added a utility cart to the reservation. Unfortunately, when verifying the mileage and gas level, I forgot to to obtain the cart. I had already left the site, so I was was prepared to eat the utility cart fee. But. Upon returning, the check-in clerk noted that I hadn't gotten the utility cart, and graciously removed the cart's service charge. It was unexpected and I was quite pleased. Merci.

Cheryl F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis B. 
Évaluation :
4

First, let me say a big THANK YOU to Tom and the Young lady at the counter, who helped me with my Uboxes to be unloaded by my Movers. They were very patient. On did my goods arrive safely. That's debateable. I am still looking for one of the furniture coats, which I expect to find when I am done unpacking. The only improvement that I would recommend is to seal the Uboxes better. My items were full of dirt as if they had been in a dust storm.

TONIETTA H. 
Évaluation :
5

Easy peasy

Cynthia R. 
Évaluation :
4

I think that the price is too much. If you're going to make us fill the tank we shouldn't have to pay milage. And vice versa.... its like a double smack In the face...

Cheryl M. 
Évaluation :
5

The staff are very helpful and friendly. I have never had a bad experience at this location. I would recommend them to anyone. Merci.

Khody W. 
Évaluation :
5

Awesome front desk customer service and very knowledgeable and helpful

Jason O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry G. 
Évaluation :
5

Excellent customer service!

Steve J. 
Évaluation :
5

After Hours return was difficult. I sent request for verification multiple times and never received a response.

Jody A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMARA B. 
Évaluation :
1

The truck we had Reserve was an hour late being returned, so we had to wait. Then I called complain and the lady tried to tell my reservation was for 11am not 10am. When it came in it was dirty and not cleaned. When reserved I requested a dolly, although I was not charged for it, it was not in the truck. Then instead of returning it to the U-Haul one mile from our new house in Mesa, the lady asked me to return it to Tempe and said the extra miles would be included, because they needed a 15 foot truck in Tempe. I agreed, the next day U-Haul charged me for the extra miles. I have used U-Haul many many times and never had a complaint. This time what's unacceptable, but hey the truck didn't break down so there's that.

HARLEY D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacob W. 
Évaluation :
5

Out standing service from this location

Frank F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COQUET W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL K. 
Évaluation :
5

Excellent staff and I was very pleased with the truck. I would definitely come back to this U-Haul for my moving needs.

Sharma T. 
Évaluation :
5

The woman that helped me out was great. Thank you for the awesome customer service.

KENNETH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patrick F. 
Évaluation :
1

Vehicle was clean except for the bed. We brought it back except the bed was the same as we received it. No one came out to check it when we returned it to let us know that it was dirty. We still had 15 hours on the rental agreement that we could have cleared it ourselves. First time ever we've been charged a cleaning fee and we have rented from UHaul 4 previous times.

Daniel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony P. 
Évaluation :
2

Car hauler tire half flat we bought a tire gage and it was half of what should be in there. The man / long time employee from west Phoenix was nice at the beginning. Then when we went back he was busy and was very rude made a very inappropriate comment that not only came as a threat but I felt unsafe if I upset him. He asked me to slide my card again then asked to have it to manually input. I said I slide my card now twice for all things I ordered also gave it on line.. then you would like to hand it to you to reput in is that working or is there an issue. He said, " First off lady you want to trust me! I'm the one hooking you car cart on the uhaul truck. So I would suggest you start trusting me. . I was shocked! The look he gave us. He followed us outside and said listen I was bombarded this women here yelling at me and another pissed she was waiting so long,then you decide to not trust me but want to trust me to hook up your vehicle. I replied, what ever. I was so upset. I work in the emergency Department and I know how busy you can get at work. Havent had a day off for 3 weeks . But I would never say something in this context and manner to customers or patients. I jumped up in the truck because I could feel my blood boil with resenting this company allowing to be treated like this. What a co.ete jerk. And he says he transfered to this uhaul and worked for 11 years and that just to get him to work out in that area they are offering him a free apartment. Well, I think you should really take a look at who you are dealing with. I plan to reach out to Coperate as this man should not be like this to customers that are spending to have a trailer hooked up safely no matter what type of day you are having.

Nannett M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ernesto M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STANLEY DAVID F. 
Évaluation :
5

Best customer service ever. That is why I am a repeat customer

Shirley H. 
Évaluation :
5

No improvement needed. Awesome staff. Worked to provide everything I needed. Gave me extensions when needed. I highly recommend. That's why I am a repeat customer.

Shirley H. 
Évaluation :
5

As always. U haul was courteous, helpful and knowledgable. The manager wasexceptionable with his great knowledge and professionalism. They all made a stressful situation more pleasant.

Alvin J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

roger G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott P. 
Évaluation :
4

Blank

Scott P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan L. 
Évaluation :
4

I can't think of anything.

HELEN C. 
Évaluation :
2

Van that I rented had steering and brake pedal lock uo many times. I had to call Roadside assistance with all of my belongings in the van. I am not a happy customer and should NOT be charged for this.

PATTI H. 
Évaluation :
5

Both employees were absolutely helpful and courteous!!!!

Patricia O. 
Évaluation :
5

Behind the counter needs to know how to do billing better someone in uhaul needs to teach her

james C. 
Évaluation :
2

I was the only customer there and it took way to long to get me in a truck . The truck was nowhere near where they sent me in the parking lot so I had to go back in to get help to find it across the otherside of the lot. The gas was wrong and the link I was sent didn't work for me to fix it so again back inside I go to get them to fix it. This all caused me to be late to my drop off and I had to rent the truck for another day. The price was wrong because they couldn't even look at the notes that should have been in the reservation. I called customer service and they were very nice but no real help, I was told they would call me but still no call. All in all it was a very bad experience next time I will probably use another location or just go to Budget.

GEORGE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad S. 
Évaluation :
2

The truck I rented had a piece added to stop the rolling door from going into the body of the truck and getting stuck. It did not work and I almost lost a finger trying to release the door. The office could not mail me my closure paperwork and I had to drive to the location to pick it up.

Brian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad S. 
Évaluation :
5

The whole staff was very helpful and professional!!! I will always use this location in the future

Jennifer C. 
Évaluation :
5

Store manager was AWESOME!

DAVID H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sean K. 
Évaluation :
4

Have enough dollies on location. It held up my move trying to locate and pick up from another location.

James J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenniffer M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen D. 
Évaluation :
5

This uhaul station is always prompt, effecient, and exceptionally c professional, I always enjoy my visit to the 19th avenue U-Haul.

TONY P. 
Évaluation :
5

They younglady and young lady were amazing and very helpful. Kudos them both. They deserve a kudos

Anna K. 
Évaluation :
1

Gas tank was broken. Wouldn't take gas. Please send receipts after equipment is returned

Kyle M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUZANNE B. 
Évaluation :
4

To the lovely woman behind the counter, don't sweat the small stuff. You will get quicker. Do not let people's impatience take your peace.

Kevin L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert W. 
Évaluation :
5

Very low mileage truck extremely helpful personnel very quick very kind what more could you ask for except the lower prices and we all know that's not going to happen.this location and personnel have always been well above satisfactory

RONALD R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dorothea L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Audrea M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK C. 
Évaluation :
4

They charged me 100 $from my account. I only used up about 55 $and until now I haven't received my refund of 45 $.

ritche T. 
Évaluation :
5

Associates were really outstanding made it easy to pick up and drop off excellent customer service

DAVID V. 
Évaluation :
5

Every time I come in to do business with Uhaul, it's ALWAYS good service. This time I came there There was something wrong with my account with Uhaul, The fella named ANGEL worked DILIGENTLY To fix the Situation. He Had GREAT customer service. Thank You Uhaul.

rhodesia H. 
Évaluation :
5

I was so impressed with the young lady that helped with my reservation and showed me trucks. I found all of the staff that I encountered just so savvy on customer service. You have an awesome team at this location.

Peaches S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEJANDRO R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RONALD P. 
Évaluation :
5

The staff were extremely courteous, knowledgable and professional. Excellent service à la clientèle. Thank you to the two gentlemen on duty the day of my rental.

Kyle M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francis A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CATRINA B. 
Évaluation :
5

Mason and Carlos were great! They had my U-Box out and ready as needed. Thank you so much! Great service.

Sue L.  |  Expérience générale 
Non reviews have been submitted for this location.

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