Évaluations des clients U-Haul at 32nd St & Bell

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul at 32nd St & Bell

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Brandon H. le

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Employees are excellent. The vehicle was new and clean drove well. I will definitely be using this location in the future. Thank you

Steve W. le

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Le client n'a pas laissé de commentaire.

Benito R. le

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Le client n'a pas laissé de commentaire.

Shaina W. le

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Le client n'a pas laissé de commentaire.

Carolina C. le

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Le client n'a pas laissé de commentaire.

Mark B. le

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The best and friendliest service ever!!!!!

Andrew O. le

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I'm not sure if I'd recommend it. The intake person, Sean, did a great job! However, I have traveled a lot and rented hundreds of cars. In all cases, you leave with a full tank, and then re-fill it when you're done. Here, I left with under a half tank, and had to estimate re-filling it. I brought it back with over 3/4 of a tank because you can't estimate it that closely. This seems like a way to squeak a few more bucks out of customers. you need to change your methodology to a full tank out & a full tank in. This would make it fair and accurate.

gabriel P. le

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Le client n'a pas laissé de commentaire.

Lisa H. le

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My rep that help me was not friendly or helpful... will never go to this location....

Hiram C. le

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Le client n'a pas laissé de commentaire.

Maricela S. le

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Staff is so awesome!! Service is friendly and fast. Love this place.

Roger M. le

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the girl that helped me was very funny and was a pleasant experience

Kendal James W. le

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Le client n'a pas laissé de commentaire.

Maricela S. le

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Sales person was over the top in customer service.

David W. le

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Le client n'a pas laissé de commentaire.

Barry Z. le

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The personnel were great, the young lady who checked the rental back in, was very aware of the rental and expedited the check in,

Nabil B. le

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You are in shape you don't need to improve more!

Marcela Q. le

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Make sure when you take client’ information in order to avoid mistakes in my case took wrong phone number and consequently canceled my reservation. But Taylor was excellent and she fixed the situation.

Marvin M. le

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Both Austin & mgr were great!

Pedro M. le

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Le client n'a pas laissé de commentaire.

Constantine G. le

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Le client n'a pas laissé de commentaire.

Ron P. le

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Le client n'a pas laissé de commentaire.

Daniel S. le

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Manager that works at the store helped us and her name was Taylor roots and she was very rude to us the whole time she was looking for a truck for us.Told us if we didn’t like what she was saying then we could just go somewhere else.She really needs to work on her customer service.

Cara D. le

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Le client n'a pas laissé de commentaire.

Randy D. le

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Information on the gas tank was incorrect and the information on the mileage was incorrect I took pictures of both of them and receiving clerk Took care of it

Bob S. le

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I started off with Taylor and she was excellent new exactly what I wanted and took care of me when I returned my trailer There was two gentlemen there and they were equally as helpful very good customer service at this location

David S. le

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Please provide working POS equipment to your staff. We enjoy working with this location and the staff is always helpful. Each time we are at this location, however, the POS equip is not working and I am under the impression my driver's license and credit card are photographed by an employee's phone and then sent into your system. Needless to say, this makes me very uncomfortable. Should my data be compromised, this will be one of the first places we start looking. thank you,

lucky M. le

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2 times in a row I have ordered trailers only to be called the evening before pick up and told that the location was changed when the national office told me that would not happen. This was not the final locations fault but nationals. The main reason I am upset is the job your dealer located at 8746 W. Bell Rd, Peoria, Az. on 9-13-2019 did when they installed a trailer hitch on one of my company vans. The hitch is ok but the wiring job was something a 1st grader could have done. I am highly dissatisfied with this and am sending the van back to have it corrected. If they cannot correct it, I will take it to the location I always use at N. Cave Creek Rd. and ask them to fix it. I was charged $73.45 for a botched job and expect this to be applied to the repair cost.

Veronica B. le

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The on-line check in made the rental process very fast.

Heather R. le

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Taylor in customer service at the store was the friendliest, most helpful and not to mention great personality best I’ve come across in awhile. An absolute big value to uhaul. Praise her!

Peggy G. le

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Be sure to show client inside features in case they don’t know how to release brake or has any questions.

Mary W. le

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Le client n'a pas laissé de commentaire.

Conner B. le

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Le client n'a pas laissé de commentaire.

Karen M. le

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Le client n'a pas laissé de commentaire.

Marcial M. le

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Le client n'a pas laissé de commentaire.

jennifer K. le

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the young man who helped us was amazing!

Jari H. le

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Le client n'a pas laissé de commentaire.

Bob C. le

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Le client n'a pas laissé de commentaire.

Santiago P. le

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Le client n'a pas laissé de commentaire.

Coleman C. le

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Le client n'a pas laissé de commentaire.

Sean T. le

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Le client n'a pas laissé de commentaire.

Krystal L. le

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Staff at this location is friendly and kind, but could more staff at this location to assist the multiple customers there.

Joseph B. le

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Le client n'a pas laissé de commentaire.

Alexander E. le

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The girl that helpped me when i pocked uo my rental was sexy absolutely beautiful and she had anamazing sense of humour i would rent from there again just to talk to her.

Samer A. le

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Le client n'a pas laissé de commentaire.

Jesse N. le

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Le client n'a pas laissé de commentaire.

Jonathan C. le

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Nothing, the location was close by and friendly customer service.

MARSHA B. le

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Le client n'a pas laissé de commentaire.

Juan A. le

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Le client n'a pas laissé de commentaire.

KATHLEEN B M. le

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Please make sure the inside windshield is clean. It was difficult to see in the bright Phoenix sun because of the haze on the inside of the windshield. Otherwise, it was an excellent experience renting from Victor! I will definitely rent from him again!

Mike C. le

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When I went to rent the truck I seem to have had a personality conflict with the woman she made me go get my personal phone out of my truck well she called me and I had to show her that it was actually my phone on the caller ID when I was going to sign the papers I picked a pan up off the counter she made me give it back to her when there was three other pants that she could have used I do not know if I reminded her of somebody or what was the matter when I returned the truck the general manager came out and everything went great the woman also asked me for a second phone number my son had to give her his phone number so we could get the paperwork completed and get the truck you have my phone number if you need to call me I would appreciate it

James S. le

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Le client n'a pas laissé de commentaire.

Richard S. le

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Le client n'a pas laissé de commentaire.

Patricia S. le

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Taylor was excellent and took care of all our needs!

Wesley C. le

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Le client n'a pas laissé de commentaire.

Frank T. le

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Le client n'a pas laissé de commentaire.

Greg S. le

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The first store I hit at Cave Creek and 101 were less than pleasant, my looking for a,BP was putting them out. Once they agreed to looking for another store with a BP I headed out to this location and everyone there was helpful.

oliver R. le

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None at this time.

Kheon T. le

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Le client n'a pas laissé de commentaire.

KATHERINE G. le

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Taylor-the assistant manager-at 32nd st and Bell Rd was awesome....great ,friendly,knowledgeable service! And the van I rented was perfect for my moving situation.

Daryl B. le

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Your representative Taylor was exceptional. One of the most pleasant, effective, and impressive people I can imagine working for your company in that capacity. She was friendly, outgoing, and extremely professional in her work on both checkout and return of the equipment. She would absolutely influence my decision to return to this location for future rental needs. I would highly recommend her for promotion to implement her techniques and professionalism to others in the region and even nationally. A true gem for your company and one that you should make sure you take care of as she undoubtedly increases your bottom line through customer retention, satisfaction, and sales experience.

Susan T. le

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The paperwork potion was a little time consuming but overall this was the nicest group of people!! ive already recommended it!!

Nicholas N. le

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Lower your prices! $.79 a mile is ridiculous and having to replace the fuel at that rate just feels like I'm being double charged. And the 14 dollar coverage covers everything except windshield and thats an extra 5 dollars. What a scam! Other than that I was fine.

Ray D. le

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After your Express Check In failed me. This location provided the extra furniture movers I needed. Thanks.

Hollie N. le

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Le client n'a pas laissé de commentaire.

Anne F. le

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Le client n'a pas laissé de commentaire.

THOMAS K. le

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Le client n'a pas laissé de commentaire.

Jeremy S. le

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Le client n'a pas laissé de commentaire.

Jeffrey L. le

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Review draconian ‘policy’ when it comes to providing insurance coverage.

Justin R. le

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I returned the truck at8:30AM on Sunday morning just as an employee was arriving at the location. The gate was open so I pulled the truck behind the gate, removed the key and proceeded to the office, only to discover the office did not open until 9AM. So, I went online to the website to process the return but the app would not recognize my location even though my settings were correct on my phone. So I placed the key to the truck and my rental agreement in the drop box and left. Received my email receipt and discovered a $20 charge for returning the truck “after hours”. I was never informed about any charge for returning early whether before/ after hours. I am requesting a refund for this charge.

DREW W. le

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Le client n'a pas laissé de commentaire.

Ahmed K. le

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The lady who provide me the services (in store) was very nice, courteous and wonderful person. So I would like to thank her. BUT the agent (on call) whom I talked to when making reservation, was pushy and asked my credit card number for reservation which I don't like, please train them so know how to handle customers.

David H. le

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Taylor Ruiz did an outstanding job of getting me a trailer and helping to get it all hooked up and ready to go. Thanks.

Gary P. le

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Le client n'a pas laissé de commentaire.

sam R. le

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Le client n'a pas laissé de commentaire.

Ricardo S. le

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The agent that was working seems to be completely “out of it”. And frequently seemed irritated (not necessarily with me) about something. I do understand that everyone has their own struggles they are dealing with. And I want to give them the benefit of the doubt. But, perhaps just a little bit more of a cheerful disposition would go a long way.

Daniel M. le

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Taylor provided excellent customer service! She was very friendly and hookup the trailer for me very quickly. Sean was quick to help when I returned the trailer and made it very easy.

Jeffrey O. le

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Le client n'a pas laissé de commentaire.

Donn-Allan T. le

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Le client n'a pas laissé de commentaire.

SHANE H. le

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Keep up the good work!

Sean M. le

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Le client n'a pas laissé de commentaire.

David K. le

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Taylor Ruiz was very helpful and friendly and made the experience excellent.

Dale L. le

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Le client n'a pas laissé de commentaire.

Rudy R. le

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Although there is always room for improvement, I am familiar with this location and believe it works well.

James H. le

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All the agents are so nice - especially Taylor!!!

Nicole B. le

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Le client n'a pas laissé de commentaire.

Brian J. le

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Le client n'a pas laissé de commentaire.

Matthew S. le

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Staff was friendly

Paul R. le

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Great customer service

Taylor R. le

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Le client n'a pas laissé de commentaire.

Paul S. le

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Le client n'a pas laissé de commentaire.

Scott S. le

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Victor Alvarez and team were fantastic. Great customer experience. Very impressed.

James H. le

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Very nice customer service representatives.

Michael H. le

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Nothing . Victor and his staff were outstanding

John O. le

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Le client n'a pas laissé de commentaire.

Peggy E. le

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Taylor Ruiz is amazing.....she is the reason I will continue to fo business with Uhaul!

Drew G. le

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Sunday morning only 2 people working, waited a good minute but otherwise everything was good.

Sandy B. le

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Rep Taylor R. Was super friendly, helpful and knowledgeable. Need more people like her.

Kasha P. le

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The 15 foot truck and car transport trailer worked fine. The only issue was the truck has such a small fuel take could only drive 2 hours which was very unnerving because driving from fort smith to Phoenix Arizona fuel stops pushed the limits due to available stations. Only had around 500 lbs of clothes in the truck and was towing a 2003 Cadillac. We were averaging 6 miles per gallon! Our cost was 600.00 for fuel for a 1000 mile trip. Have made the same trip twice with a 20 foot truck and auto transport and only spent 350 in fuel. The 15 foot truck is under powered for this type of move.

Monica B. le

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It would be nice to have a 1-2 hour grace period for the return day. I returned our vehicle less than 60 minutes into our 9th rental day and got charged for an entire day.

melinda p. le

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The staff was very courteous and very helpful!

MIKE S. le

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Hector is an awesome leader and ambassador for U-Haul. My experience was truly great (drop off on Aug 1 and pick-up on Dec 17) Many thanks! Mike

Kenneth C. le

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Professional facility and job.

Ron C. le

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There was a mixup on delivery location of my Pod. Trying to get it resolved became very frustrating. Five stars to Victor at the 32nd St & Bell store for great customer service and finding a solution.

Kenneth C. le

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I never visited the facility. All contacts were electronic. You were excellent in all aspects of service provided.

ALICIA L. le

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Great experience and highly recommend

Jeri T. le

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These guys were great!

elizabeth h. le

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Evan was helpful when I picked up my container. I had to work with a different office to locate the storage container and arrange pick up. The never contacted me. The storage bolts were still my box.