Évaluations des clients U-Haul at 39th Expressway

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul at 39th Expressway

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Mohamad A. le

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Le client n'a pas laissé de commentaire.

Mariah B. le

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Le client n'a pas laissé de commentaire.

Bianca T. le

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Le client n'a pas laissé de commentaire.

Mikala H. le

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Seth was GREAT!!

Athena S. le

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The truck’s third gear was slipping and trying to go out.

Jose H. le

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Le client n'a pas laissé de commentaire.

Sherrie T. le

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Le client n'a pas laissé de commentaire.

Margie S. le

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Le client n'a pas laissé de commentaire.

Michael P. le

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Lady at the counter was very helpful and very friendly. Made it a nice experience.

Grant R. le

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Le client n'a pas laissé de commentaire.

Stephen P. le

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The kid at the counter was great. But the place is a bit small and cramped.

Lucas S. le

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Nothing, it was great!

Furman K. le

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Staff was very friendly and very helpful, both on rental and return. Outstanding.

Laura R. le

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We had a very satisfying experience with our rental process. Everything went well and we would use your service again and definitely reccomend you to friends. I especially want to call attention to the young lady who helped us from our first phone call with questions right thru to the moment we drove out of your parking lot. Her name is WYATT, and she was excellent with us at every step of the process. Can't say enough good things about her. Thanks!

David B. le

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Seth did a great job on both pickup and drop-off

Shaun C. le

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The young man that helped me was a top notch employee. I wish I could remember his name. He was very polite, helpful, and informative.

kasey F. le

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The associate who helped me was super nice

Clyde S. le

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Le client n'a pas laissé de commentaire.

Ashley J. le

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Person who helped us was very nice, thorough, and knowledgeable.

Gary S. le

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Le client n'a pas laissé de commentaire.

Denise S. le

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Le client n'a pas laissé de commentaire.

Jose H. le

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Nothing

Blair S. le

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Le client n'a pas laissé de commentaire.

Peter R. le

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Customer service was great! From the moment I walked in to the moment I dropped off everything was easy!

MARIAH T. le

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Le client n'a pas laissé de commentaire.

Gregory B. le

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Le client n'a pas laissé de commentaire.

Richard S. le

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Greatest service ever, absolutely love this location. Keep the staff exactly as they are because they are the best!!

Jack M. le

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Le client n'a pas laissé de commentaire.

Jesse B. le

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Le client n'a pas laissé de commentaire.

Janay M. le

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Le client n'a pas laissé de commentaire.

Robert D. le

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The 15" truck we rented was a real hazard because neither of the outside mirrors were adjustable and with no inside rear view mirror we were really driving blind. We tried to adjust the mirrors but as soon as you hit a bump they went back to their primary position which left us with a blind spot the whole time. I think your company has several potential liability issues if you do not fix this problem. Robert Dolan

Theresa B. le

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Le client n'a pas laissé de commentaire.

Cody M. le

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Le client n'a pas laissé de commentaire.

Kenton A. le

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Le client n'a pas laissé de commentaire.

Tara B. le

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Le client n'a pas laissé de commentaire.

Catalina R. le

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Well Taking Care of Ex Military Guy was Very Helpful Answered all My Questions and Had Patience with Me.

Sommer B. le

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All staff was friendly and helpful! The truck worked perfect and was in great condition.

Richard S. le

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I love this location and we rent from them all the time and will continue to do so.

James W. le

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Excellent experience. Tami does an great job! Greets you by name, directs you to the right product for you job and on your way. Any business would be happy to have her as face of the company. Thx

Julie B. le

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Received a very nice truck and the employees were very helpful. Thank you.

Lowell C. le

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Le client n'a pas laissé de commentaire.

Ryan R. le

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Steven M. le

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Le client n'a pas laissé de commentaire.

Melissa B. le

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Very friendly, professional & efficient management & customer service.

Luther M. le

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1.Tell the person how to open the tailgate of the rental truck. 2. Increase the font size of your documentation. Some customers are over 20 years old and we don't carry a magnifying glass big enough to read your print. 3. Set up the online account for the customer if one is needed. 4. Understand not everyone in the universe has or wants online accounts. 5. Provide a live person to talk with 24/7 and not just a chat(see #4) 6. Thanks.

Nancy C. le

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I’ve never rented a uhaul truck that had no blankets for covering furniture and appliances. Unacceptable!! Also, I rented a dolly. Well there wasn’t one. Simply because another customer had kept it longer than he should have. Are you so cheap that you have no spare dolly anywhere?? You should have several extras to rent!! I’m very disappointed in the experience. You didn’t help my moving experience to be easy.

Kymberli W. le

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Le client n'a pas laissé de commentaire.

Linda W. le

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Le client n'a pas laissé de commentaire.

Ronda I. le

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Tami and Seth rock!! We do a lot of business with Uhaul and this is our location of first choice!

Larry H. le

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Notta

Keila S. le

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Loved the customer service, fast, knowledgeable, and welcoming!!

Larry H. le

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Keep up the good work!

Carolyn W. le

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This location is very convenient and the staff is well trained and courteous. I did notice that the. Pickup I rented did not have a working front camera due to some sort of malfunction but that didn't affect my use of the vehicle.

RICH A. le

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Le client n'a pas laissé de commentaire.

Starla Y. le

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Great experience....staff was very friendly, efficient & professional. No hidden, unexpected Or unexplained fees. Would definitely recommend this uhaul rental location to others! We were very pleased! A+ from my husband and I.

Weena D. le

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Ahzim is an awesome employee! He is always so helpful.

Gene M. le

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Le client n'a pas laissé de commentaire.

Mark M. le

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The truck is way too old and clunky to be used. Other than that, the customer service was great.

Weena D. le

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Tammy, and the rest of the team at this location are awesome. They are always very helpful and knowledgeable about the equipment. Awesome group of employees...everyone of them!

Deborah R. le

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The price was really high for two days. Especially for a truck with over 100,000 miles

Sona A. le

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Great staff! Very helpful and accommodating. When in O.K. we will always go to this location for our uhaul needs!

Stephen A. le

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Le client n'a pas laissé de commentaire.

Kim C. le

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Le client n'a pas laissé de commentaire.

Raymond L. le

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Le client n'a pas laissé de commentaire.

Patricia S. le

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Le client n'a pas laissé de commentaire.

Harold G. le

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Why? Everyone, at this location was so friendly and helpful. Went out of their way to try to get me in and out as quickly as possible.

Susan S. le

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Le client n'a pas laissé de commentaire.

Valerie L. le

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Ahzim was very professional and polite. He greeted everyone that came in the door, and took his time to complete my transaction. I will definitely send my friends and family to this location!

Regina M. le

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Don't charge so much on the of the bill give the costermer a discount or break

April N. le

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I rented a truck and the first truck she had checked out to me smelled really bad of smoke and the seats had crumbs and was very dirty. I have allergies and she switched me out to a clean truck. The thing is I lost the fuel discount I would have received if I had taken the smelly and dirty truck. I would have liked to have kept my discount.

Weena D. le

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Le client n'a pas laissé de commentaire.

Salah G. le

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Le client n'a pas laissé de commentaire.

Joseph R. le

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Le client n'a pas laissé de commentaire.

Kevin S. le

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Everything was great!

Dayne G. le

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Le client n'a pas laissé de commentaire.

earl P. le

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Le client n'a pas laissé de commentaire.

Kara M. le

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Le client n'a pas laissé de commentaire.

Stephen K. le

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Nothing. I think Tami and her team did a very good job and helped get us what we needed for our move.

Jo anne A. le

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Le client n'a pas laissé de commentaire.

Danny S. le

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We were asked to fold the blankets and sweep out the truck, however it was not in that condition when we picked it up. It also did not have a utility dolly in the truck and I thought that was standard and not have to ask for it.

Robert A. le

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Le client n'a pas laissé de commentaire.

Stephanie B. le

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The first truck they gave us had a battery light on so they gave us a different truck. When I returned the truck, I asked for a refund for the furniture pads because I didn't use them - I returned the bag of pads unopened which clearly proved that I had not used them at all. The person at the desk said he could not refund my rental fee for the furniture pads. So I pad a rental fee for something I did not even use. I think it should be easy to get a refund for that - since I had proof that I had not opened the bag. It is unreasonable to pay for something I did not use.

Paula A. le

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Le client n'a pas laissé de commentaire.

Kymberli W. le

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Everything was great, except the windshield of the cargo van really needed to be washed! However, it was still a good experience. Thanks to Tami.

Timothy S. le

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Make them aware of ball size on 10' truck.

DeJuan W. le

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Le client n'a pas laissé de commentaire.

Angela D. le

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The uhaul itself was fine & the manager was very courteous in helping with the reservation. The uhaul cab did come complete with dirt & pet hairs, neither of which i needed. Subsequent events have turned this into a not pleasant experience. I reserved the uhaul with one card & informed the manager i would be using a different card to pay for total of rental. She agreed & said she put a note on my account. When i returned the uhaul she said she already charged my card & i told her that was not the agreement. She apologized & said she did a refund & we now charged the correct card. I have not received the refund & when i finally spoke with Michelle in customer service on 10-21-19 she said refund had not been processed & said she had now submitted for refund. Michelle told me it would take 3-5 business days for refund to appear. I let her know this was unacceptable since uhaul was very quick to take my payment but could not refund quickly. She gave me Market Co President Scott Brackin’s telephone number to discuss issue, but the telephone number does not get answered. I appreciate the convenience of uhaul but the inconvenience of having to spend time correcting an error that should not have happened is not appreciated.

Jeffrey W. le

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Le client n'a pas laissé de commentaire.

Beth C. le

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THE AGENT TROY WAS VERY KIND AND HELPFUL.....i WILL BRING ALL MY UHAUL NEEDS TO THIS LOCATION

Scott J. le

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Check night dash lights overhead cabin lights inop. Check engine light & oil light on with delivery pick up.

Peggy H. le

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I reserved a U-Haul for 7 a.m. Sunday morning and when I showed up it wasn't ready and I was told I had to come back at 9 a.m. which would has two hours behind schedule. it totally threw off our entire weekend, our entire move I'm super pissed about it. I cannot express how angry I am about the situation and I was told I was going to get a $50 refund and I better get it

Nelda B. le

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Le client n'a pas laissé de commentaire.

Clayton H. le

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Le client n'a pas laissé de commentaire.

Naomi G. le

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You're good as you are

John P. le

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Process was super easy and quick. We had a very good experience!

Ronda I. le

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More staff! At pick up and drop off there was only one person at the facility. Both individuals were professional and courteous but people were in line three deep waiting for assistance both visits. There should be two people at this location at all times! It is a busy place!

Angela R. le

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The customer service agents went above and beyond to meet my needs during my rushed, last minute rental. Much appreciated!

Paula S. le

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There was grass in the back of the cargo van. I put plastic down to move mattress.

Brett C. le

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the young man that helped me was out standing

Jack G. le

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All was good and workers were helpful. Did not have all I needed ie furniture dolly. Hauling part of truck was fine but cab was a bit ragged.