Évaluations des clients U-Haul at 4th Ave

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul at 4th Ave

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Durred F. le

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great service

dawn h. le

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Le client n'a pas laissé de commentaire.

Nicole W. le

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Le client n'a pas laissé de commentaire.

Sarah B. le

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Le client n'a pas laissé de commentaire.

JOHN N. le

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Le client n'a pas laissé de commentaire.

Michael C. le

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Next time dont argue with the customer. If i ask for help unloading my car its obvious i didnt load it. Previous location hooked all the chains and straps to the car but was told by this location that was against their policy. Was told i had to do it myself and if i didnt believe them to go talk to the manager in the office. So i undid everything after realizing there were chains connected to mu axel. Very rude workers. Rude manager. Not sure their names didnt ask just wanted to get out of there after a 4hr trip.

kelly h. le

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Le client n'a pas laissé de commentaire.

George B. le

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Le client n'a pas laissé de commentaire.

Heather G. le

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Ensure that the auto transporter is safe and the tires are not going to blow out after driving an hour!!!! I will be demanding some sort of compensation.

Frederick E. le

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Le client n'a pas laissé de commentaire.

AMELIA L. le

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Awesome that u haul was open on a Sunday was sooooo convenient for us. Thank you to the staff who helped me pick up and take home my 67 Impala!!!! Super happy customer

Al H. le

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Nothing. Really nice and helpful people there.

KENNETH L. le

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Le client n'a pas laissé de commentaire.

Arminda L. le

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Le client n'a pas laissé de commentaire.

Iomar M. le

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Le client n'a pas laissé de commentaire.

Chikaodi B. le

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Le client n'a pas laissé de commentaire.

NANCY A. le

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The Uhaul location here in Yuma was not difficult to find. The check in process was also easy. Mr. Larry was also friendly and efficient. I would also definitely visit this location for my Uhaul rental needs!

Irene M. le

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Le client n'a pas laissé de commentaire.

james k. le

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Le client n'a pas laissé de commentaire.

james k. le

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Le client n'a pas laissé de commentaire.

Paul M. le

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Greatly appreciated the help and understanding of my check in employee. After a long day moving he helped move me along smoothly!

jack s. le

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Great customer service. All worked out great

rosa p. le

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Le client n'a pas laissé de commentaire.

bruce b. le

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Le client n'a pas laissé de commentaire.

Angel R. le

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The brakes were horrible

Benjamin S. le

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Le client n'a pas laissé de commentaire.

Saul M. le

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It was a perfect experience

larry b. le

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Location was easy to find, staff knowledgeable. Installation of hitch went as planned in the time expected.

EDWARD M. le

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Your rental process is one of the best I've seen

FRANK K. le

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Le client n'a pas laissé de commentaire.

John M. le

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Le client n'a pas laissé de commentaire.

Darrell L. le

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Le client n'a pas laissé de commentaire.

David R. le

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Excellent customer service

roger b. le

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We were very pleased with uhaul accommodations and services. Blessings

richard w. le

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At first they had equipment then not , after it was reserved well in advance . The truck has NEVER been test driven by any employee . The transmission would not shift into higher gears without raising the RMPs well beyond the range of shifting , a simple vacuum line to the transmission my disabled body was not going under to fix !! being charged $110 for extra miles after I made sure the trip director knew that I was driving up through NV & not CA , where gas is well over $4 a gallon !! The store in Harbor had zero contact from anyone concerning my trip plans !! I could go on but it feels very fruitless on my point !

Robin R. le

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Le client n'a pas laissé de commentaire.

Annette S. le

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Le client n'a pas laissé de commentaire.

Andrew B. le

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The guy that helped me was fun. He made me smile.

cliffton b. le

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Le client n'a pas laissé de commentaire.

Robert S. le

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Le client n'a pas laissé de commentaire.

Deborah F. le

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I highly recommend the U-Box for long distance moves, it was a much better than expected; will definitely price this first for other moves....

Andrew S. le

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Y'all are amazing and great at customer service!

Zachary H. le

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Very helpful!! Helped us figure out and understand what Laura, from the Illinois location, had done to our paperwork. He also mentioned that it seemed like she didn't know what she was doing. Everyone was helpful and knowledgeable at this location!

CARLOS A. le

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n/a

Randall B. le

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Customer service was excellent. Very courteous, professional and efficient.

Jose Z. le

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Not lie about milage charges.....I was told my miles were going to be at .79 cents and I was Charged...99cents this was unacceptable.... to make things worse it was the owner operator

Ernest D. le

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They were right on it when we drove in. We were In And out in about 10 mins . The unhooked it for us and everything. Great customer service!

Marjorie N. le

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This site was very helpful

VICTOR C. le

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Le client n'a pas laissé de commentaire.

Richard B. le

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Le client n'a pas laissé de commentaire.

Roderick S. le

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I have consistently given excellent ratings to this location, but this was a nightmare, no fault of Alfonso or his staff. Truck's alternater burned out after 16 miles. 5 hours to fix made us go back and pick it up. Cost me $250 in wages, 5 trips not needed by other vehicle and then over charged. Uhaul charged me $106.40 so I could lose $250. Really rediculous.

stephen s. le

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Le client n'a pas laissé de commentaire.

Mark W. le

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Le client n'a pas laissé de commentaire.

Alexandro F. le

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Le client n'a pas laissé de commentaire.

michael p. le

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Le client n'a pas laissé de commentaire.

Roderick S. le

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We use this site often, but this time I screwed up and caused a lot of paperwork. Alfonso was very helpful and patient and it all worked out great.

Robert B. le

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Great customer service. Agent was very efficient , quick in and out.

Luis L. le

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Quick, friendly staff

Andra H. le

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Great customer service, I have used this uhaul a couple of times, good people,

Mary S. le

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Le client n'a pas laissé de commentaire.

Josue H. le

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Le client n'a pas laissé de commentaire.

ESTEBAN H. le

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They sent me to wring location and gave me the wrong urility trailer. So i returned it i could not use it. Hope you dont charge me

Matthew T. le

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Le client n'a pas laissé de commentaire.

timothy o. le

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Le client n'a pas laissé de commentaire.

timothy o. le

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Le client n'a pas laissé de commentaire.

mary M. le

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Le client n'a pas laissé de commentaire.

Shamala H. le

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Le client n'a pas laissé de commentaire.

ERVIN P. le

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Nothing major. Alonso and Edgar were efficient.

Courtney W. le

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Le client n'a pas laissé de commentaire.

Craig C. le

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Le client n'a pas laissé de commentaire.

laura l. le

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I confirmed my pick up time and apparently that was not communicated to the people working that day so they had to scramble to make my container available. Friendly and helpful though.

laura l. le

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1. I've used "u-box" containers twice now and both times the doors had trouble shutting properly. 2. I drove to U-Haul to unload my container onto a trailer/cargo van because it was so expensive to have it delivered to my remote location. I wish someone had told me I had the option of driving the container to my place myself if I used a U-Haul trailer. I learned this after I was half done unloading. Overall I am very happy though, it is a great service and saved me tons of hassle to have the container shipped instead of driving a truck across country myself.

Roderick S. le

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We use this location on a regular basis. Alfonso does a very good job and is clearly well versed in the products and procedures of UHaul.

Rebecca S. le

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Le client n'a pas laissé de commentaire.

clara m. le

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So far you were above board. You customer's service were exceptional, friendly and trained well. Thanks uhaul3.

IVONNE C. le

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Alfonso Is the one with his name on the front door but Cody takes care of the customer. Alfonso seemed hesitant to confirm a time with me but Cody was the one who offered me times and was prompt.

Roderick S. le

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Use this location quite often. They are consistently good to work with.

john g. le

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Need to post on reservation page of website/clarify better that "In Town" rental equipment IS NOT the same equipment as rental equipment that is used "One Way", And that there is different rental "rates" and equipment "availability" for EACH TYPE. Because of this policy, I had my reservation canceled by U-haul at one location at the east side of town because all "One Way" trailers were out and was told there was no trailers available for my move. But then a little while later I was contacted and that the last "One Way" trailer available in all of Yuma was being repaired at this 4th Ave location and was available for my move. The help and information that Cynthia gave at this 4th Ave Store was very good.

Rodolfo S. le

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Heavy praise for the gentleman who helped me unload the trailer and dispose of the pallet on my behalf. I injured my shoulder so I was no able to throw it away.

steve s. le

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Had to sweep out trailer floor, but otherwise excellent service.

Cheyenne W. le

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N/A

Frank Z. le

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Le client n'a pas laissé de commentaire.

Norman C. le

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I had difficulty with the online return. Much easier in the past to just drop keys.

martha n. le

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I would highly recommended this way to move your belongings. best experience in moving.

Manuel A. le

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Le client n'a pas laissé de commentaire.

Zachary S. le

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I asked on multiple occasions if the trailer was ok to travel 2000 miles I was assured it was even after I commented on how bad the tires looked. 800 miles into the trip in the middle of west Texas I blew a tire on the trailer. Road side assistance was great and I was back on the road in a little over an hour. No more than 300 miles later I blew a different tire on the other side. This side roadside assistance was aweful. It took over an hour and a half for the repair company to show up, by the time they were done it was almost 3 hours after the blow out. However the tech was good an noticed another tire was damaged and happened to have another so he replaced it. I received 3 new tires during that trip before it was smooth running. My recommendation have the dispatching uhaul look at the contract to know how far the trailer is going and replace tires if necessary.

Randy W. le

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It worked out great for me I had two pods sent from Washington State to Yuma Az.

Douglas M. le

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Le client n'a pas laissé de commentaire.

Amanda F. le

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Everything was great! I have never rented a U-Haul before (or any other company) and this was my first real move by myself. And I couldn’t be happier! Thanks U-Haul!

josh l. le

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No comment for improvement.

Spiro M. le

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I am a local guy who is always renting trucks, trailers and car dolleys at this location and Cody is always giving me above and beyond exceptional service! Very polite, professional, and knowledgeable service here. If Cody is not working, I've walked in numerous times and had to deal with a young lady. She is extremely rude and horrible customer service. I've actually walked out and waited for Cody to come back to work so I could rent from him. He knows her name. I do not. Any questions feel free to call me at 928-366-0186

jose A. O. le

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about the only thing was they didnt have any covers to protect furniture and we really needed some..

Vernell B. le

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Le client n'a pas laissé de commentaire.

Frank K. le

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Everything was perfect. Store is managed extremely well with great staff.

david s. le

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The lady who first checked me in was rude. She was short with her comments. I was charged $4.00 for going 11 miles over, even though I turned the truck in with significantly more fuel in the tank than when I picked it up.

josue p. le

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All good and friendly people

Christopher M. le

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Le client n'a pas laissé de commentaire.

Daniel H. le

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Le client n'a pas laissé de commentaire.

KENNETH O. le

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Le client n'a pas laissé de commentaire.

Eugene L. le

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Le client n'a pas laissé de commentaire.

Adnan O. le

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I rated this location and my experience as average because of the good service I received upon checking the truck back in. The gentlemen who helped was pleasant, friendly and helpful. I booked my reservation online and when I showed up to the store, I was told the truck I booked for 1day at 11a was only available until 5p. The general manager helped me with the pick up and he was not friendly, no smile or anything. After I asked about the online reservation being good for one day, he didn’t acknowledge the concern or apologize about availability and just replied by saying, “it’s based on availability.” I will say, he was patient in helping and allowing me to decide between a truck and cargo van. I listed I would recommend this location to a friend because I understand trying to book a reservation last minute is not ideal, and I’m sure the general manager Alfonso is probably normally friendly/pleasant.

ryan o. le

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Larry was fantastic and made it work.

Thomas B. le

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absolutely NOTHING !!

Roderick S. le

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Le client n'a pas laissé de commentaire.

James J. le

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The team did a wonderful job. Very friendly & professional

Clifford O. le

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Le client n'a pas laissé de commentaire.

Merlyn G. le

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Le client n'a pas laissé de commentaire.

gabriele k. le

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Le client n'a pas laissé de commentaire.

JANICE M. le

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Le client n'a pas laissé de commentaire.

JANICE M. le

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Only one person to start the day with but to finish with there were more and very helpful

Andrew B. le

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Le client n'a pas laissé de commentaire.

William S. le

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Changing your gas policy. I rented a truck drove 23 miles total put $10 of gas in and your facility still charged me for $13 more for gas. Go back to full tanks of gas. Emailed the manager with no response. Could of at least acknowledged my email.

Nancy V. le

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You're awesome!

Roderick S. le

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We use this facility a lot and once again they did a great job.

lenette m. le

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The two employees were very professional and friendly. Thank you

Roderick S. le

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We use them a lot in our business and they are always very helpful!

FERNANDO G. le

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Exelent service.....thanks

danny l. le

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Extra places to park while conducting business

JOSE D. le

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Great service Thanks Edgar(employee) excellent service definitely I'll recommend this place.

Ismael P. le

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Le client n'a pas laissé de commentaire.

Sofia P. le

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Worst customer service I have ever experience. I tried to return my keys for over an hour. After I arrived to return my keys no one was in the office. I called customer service several times until they finally answer me and let me tell you they were not helpful. They told me the only way to return the keys was if I created an account and downloaded their app. I tried over and over to log in and the website did not work properly and was down. I didn’t know what to do so I called once more and they just told me to try to login and that’s all... horrible service! Never using this service again the car was dirty.

john w. le

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Le client n'a pas laissé de commentaire.

judas a. le

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Continue with the same commitment, great customer service and discounts

Robert B. le

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Le client n'a pas laissé de commentaire.

dalia g. le

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Le client n'a pas laissé de commentaire.

Donald B. le

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Le client n'a pas laissé de commentaire.

MARGARET K. le

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I have only two things to say: first is realy friendly service. Second is the top inside was sticky.

cesar c. le

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l was charged for clean up fees when in reality it was only minor road dust, owner was nothelpfull l think they make "extra money" this way , l am an honest person l would had accepted it if it was like they described it...pictures were very poor, and maybe not of the truck l had rented PENSKE will be myfamily's choice next time

Ly H. le

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We made a big move and it didn't help that our rental needed an alignment, it pulled to the right. Also, tail lights were not working properly. We made it safely, but upon our arrival to drop off location I mentioned my concerns and wasn't given an apology. Not sure if I was in the wrong to think I would at least deserve that.

Cindy N. le

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More counter help

Barbara D. le

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Le client n'a pas laissé de commentaire.

John G. le

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Agent sold us two tie straps after vehicle tie downs wouldn’t fit over the tires. Paid to have him assist loading. 50 miles down the road, 1 strap broke and the other was well frayed due to his loading. Was forced to purchase my own straps and tie down the vehicle using provided “buckle”. So wasted the price of the original straps and his fee for assisting.

Frederick E. le

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Very easy to rent a trailer and the U-Haul people were very helpful.

jorge v. le

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Tire blew out on my while towing. Roadside assistance wasn’t picking up. And no spare

Thomas A. le

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Customer service was great. I was attended right away. Friendly and helpful......... I would recommend this location to family and friends.

KIMBERLEE B. le

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Le client n'a pas laissé de commentaire.

Tania C. le

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Le client n'a pas laissé de commentaire.

George R. le

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Nothing, The manager at 4th ave location Alfonso was friendly and knowledgeable in the Uhaul products. We will use Uhaul if we come across an installation or part replacement. Thank you!

Jose P. le

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Le client n'a pas laissé de commentaire.

Andres C. le

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Le client n'a pas laissé de commentaire.

GREG L. le

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Technician very knowledgeable. Very happy with service.

JACK P. le

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Le client n'a pas laissé de commentaire.

Henry L. le

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Le client n'a pas laissé de commentaire.

Virginia S. le

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The truck I had was a piece of junk!!! Being a former U-Haul dealer, I know what a good truck is. It was very uncomfortable to set in and it really pulled to the right. Will not rent that size again.

ADELAIDO G. le

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Le client n'a pas laissé de commentaire.

John S. le

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Keep doing good job.

VICTOR F. le

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😎

jim t. le

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The manager/owner went out of his way to make things go smoothly.

Joel H. le

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Alfonso and his team did a fine job!

Herbert K. le

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Friendly and helpful employees. My two U Haul boxes were ready when promised. All in all a smooth move. Herb Koth

joseph p. le

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Alfonso & Edgar were very friendly & helpful & very courteous. They made extra sure I was 100% satisfied. They made my Overall U- Haul a real pleasure. Thank You!!

Thomas T. le

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Everything at this facility is excellenr, especially the staff who are friendly and helpful.

ELEK S. le

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First time using UBox Shipped goods from East Coast to Yuma. All went well. Very positive experience. Yuma UHaul stored UBox for about 10 days. Very professional staff. Great manager

Melanie M. le

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Friendly and helpful

craig b. le

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The staff at the 4th street site were very helpful and professional. We had 3 uboxes to unload. They helped us get the trailer hooked up and the uboxes loaded really quickly each time.