I have used this location before and each time was a good experience.
Andre FCustomer Reviews for U-Haul at Airline
Testimonials From Recent Customers
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Everything was awesome. I will gladly use this location again & recommend it to anyone I know. The only way they could maybe improve is to have the appliance dolly and the furniture dolly available if needed.
bonnie sNothing service was awesome. Thanks for caring about presentation and great customer service
Raffeal HJust keep up the good work
Fredrick TStaff was friendly and courteous. Thanks!
travis rLet everyone know about the prices because you advertising one and thing and when you are wrung up it’s totally different
kingar tMerci
Nancy CTheir computers were so slow. It took at least a hour to check the truck back in. Also there were problems with the contract that I was unaware of until I check it back in. Being charged a extra day that I didn't need was not what I expected. I will not recommend u haul to any one.
John FThey all was very friendly
Asia PThey were amazing
Jamikia VNo complaints.
Sue TExcellent interaction with the folks at this location
Jerry MOnly draw back was the prior customer returned truck a little late, which put our schedule off a bit but overall well satisfied.
Lasonja BKeep smiling ☺
John WBecause U-Haul's systems were down nationwide (I was told) I was very inconvenienced in trying to make my scheduled move. I'm sure millions of other customers were, as well. I had to pay cash (which I fortunately had) and then when I returned the trailer the next day, I was unable to get the money (my change from the deposit) owed me because the systems were STILL down. Which caused me to have to make a THIRD trip to U-Haul the following day. I think that the company should compensate me, and everyone else, with a voucher of some kind for the inconvenience caused me.
Beth SPerfect!
EDDIE LThank y’all so much
equilla lEverything went well I don't know
Linda FEveryone at this location was very friendly and super helpful. I highly recommend.
Sarah KThe truck wasn't in the best shape. It started raining and water was coming to the window. The truck wasn't moving very fast. I think u guys need newer trucks the ride is not a good ride.
TAMMY CI was overcharged. Very overcharged
Porchia CGreat last minute rental experience!!
Kiwanier MVery courteous and professional.
Melvin FPassenger side rear view mirror needs attention on that particular truck
Emmanuel TGreat customer service by the employees
Gilda PEbonee & Others Were Very Helpful!!! Thank You, Glenn Davis
Glenn D | Premières impressionsCommunication didn't work very well. Screens didn't load, and they had to reschedule me for the next day because they don't do hitch installation before 9, even though I booked it over a week before for 7:30. The man who installed it was very helpful and kind, but it's frustrating to lose hours of my day away from my family for no reason.
Charlie SThought that turning it in a day early would give some money back but didn't. Other than that it was great.
Marshall VAll of the staff(3young ladies) including the gentleman who got the trucks together outside were awesome. Very professional and polite. They got a rush this morning and held it together they worked as a team. I will definitely return to this location as well as refer to others Keep up the good work
Yolanda BUnlimited miles
edward tTruck driver door wouldn’t close truck very bad on gas
CRYSTOPHER JClerk was inconsiderate and limited my rental time although I had a reservation.
Latausha HThe U-haul employee asked me to sign the paperwork indicating the fuel tank was half-full. However, when I got in the truck, the fuel was no where near half full. I was pressed for time, so I did not have time to wait. I did take a picture showing the fuel gage level, and the mileage (showing I had not left yet). I would not recommend this location to anyone.
Carlin SNa
tomera SHave reserved equipment available or let customer know when they reserve equipment that it is not available.
ASHLEY CVery helpful staff
Forrest CI did not get my refund back on my card
Terry TPick up great - we always use this location
michael HFriendly helpful staff was amazing
Marta MBooking on line did not have accurate store hours for Sunday. This was a bit frustrating when we arrived but the store was not open.
Melisa LThe truck was leaking and my stuff got wet. Told the person in charge and she made it seem as it was my fault and was rude .
Robert SEmily is a person of character and integrity. She processed information in a timely and effective manner. I was treated like a genuine VIP. Therefore, C equals C Contribution equal Compensation. She deserves a Promotion and Salary Increase for her knowledge and professionalism. Thank you for hiring one of the best proficient employee to represent U-Haul storage.
RHONDA M | Premières impressionsNothing, I really liked the attention.
Katerin CMake show the gas is on a half tank
Kendra PI've rented from this U-haul location several times. It's always top notch.
Eric ANo comment
FRANCES BThe trailer wasn't in bad shape as far as cleanliness goes, but it did have some rocks and chunks of brick, along with some old nails that weren't swept out before we rented it. We made sure to sweep it out before we returned it. Otherwise, everything was good.
Robert BOnly had 6 blankets available to rent. I asked rep to call other locations so I might get the number I had reserved and she said no. Told me that would take too much of her time. Told me I would have to do that - I guess her time is more valuable than mine? I'll never use U-Haul again
William PGreat service, well staffed with knowledgeable people.
leesa wThe guy who was told to get my trailer was helpful or attentive. He took his time by either playing on his phone or texting. I had to wait at least 10 minutes while he did that. Once outside he didn't pay attention to what the young lady told him to get so he was in the wrong area until I said it's an open trailer. Those cell phones really make customers service bad.
janice sHave available Dollies to rent
Ernestine WDid not have appliance dolly like I had reserved. Even called 2 days before to confirm that I needed a dolly. Also only had one pack of furniture pads.
MARSHALL NMauvais service à la clientèle
Paula HI had a delay of 40 minutes of picking up my U-Haul- because from my previous rental in 12/23- the system did not update my account that all charges was paid in full. So, I had to wait on the phone until the customer representative answered(40minutes)- but the customer service representative resolved the issue quickly and I was able to get my uhaul and go about my day.
RUTH CI honestly was very pleased with my experience the staff was very helpful an considerate. Best Storage i ever had Thank you very much. Have a wonderful day...
Lashan B | Expérience généraleWe purchased two units and downsized to one. The facility and staff are extremely friendly, helpful and kind throughout our moving experience here in Louisiana. Je les recommanderais à n'importe qui.
Sara A | Expérience généralemy communication with the staff via phone call was great. Very helpful
NORMA Z | Expérience généraleNo comments
Marla Q | Expérience généraleVery nice staff
Emmitt D | Expérience généraleI called 7/28 to cancel this reservation and the rep I spoke with was to call me back to confirm cancellation. To date, I have not received confirmation that this storage unit reservation has been can
PATRICA P | RéservationProfessional and gets the job done!
MAHESH B | Expérience générale