Le client n'a pas laissé de commentaire.NICHOLAS W.
Customer Reviews for U-Haul at Airline
Pour nous contacter
Baton Rouge, LA 70815
(Near the corner of Airline and Choctaw)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Very curtious and professional. Enjoyed my experience. The truck was a little dated but served its purpose. Thank you very much.EUGENE M.
Le client n'a pas laissé de commentaire.Jacob W.
Yall need new carsDENISE M.
I am planning on leaving a review on Google as well, since I attempted to call the "Questions or need help?" number on my receipt and it just rang me to the same horrible woman. I ordered a U-Haul truck online to be picked up at 9:00 am, my husband and I showed up at 9:05am, and the line was insane, almost out of the door. I reserv4ed the U-Haul for 4 hours, but wasn't able to get through the line to actually receive the keys until 9:31am (as my receipt shows). Glyndia was unbelievably rude to us, curtly and let us know that even though our rental was for four hours, we had to return it by 1:00pm (a three hour window). I told her that we were there at 9am, and I needed the truck for four hours, hence why I reserved it for four hours. She accused us of lying, and said that if we had been there at 9am, we would have got our truck at 9am. Since the line was ten people long at 9:05am, there is no way she could have seen us, and we WERE there at 9:05am.I can not believe this employee deemed it necessary to call paying customers liars when we weren't lying (she shouldn't be doing that regardless). When we finally got our truck, it stank. There is no way that truck was cleaned between people because it smelled like old cigarettes and cheap perfume so strongly that all of my clothes also picked up that smell. When we returned the truck, i pulled it into the U-Haul parking lot and a male employee in the lot asked me if I was returning the truck. I said yes and he nodded and walked away. Since he didn't say anything else, I assumed I needed to go inside to complete the rental. I was wrong, as the lady at the counter rudely said "Nuh-uh - you got to to back outside, that's his job" and pointed at the same employee who had previously nodded at me, and then walked away without helping me. TL:DR - this place is a circus. The service is bad, and they do not care. Go to literally any other location if you have the option.ELISE G.
Staff was exceptional.BOBBYE J.
Le client n'a pas laissé de commentaire.Traci J.
Le client n'a pas laissé de commentaire.Juanita G.
The Staff was very friendlyTamara J.
Work on accident $$$ recovery call backTRAVIS D.
Le client n'a pas laissé de commentaire.MELISSA M.
Le client n'a pas laissé de commentaire.SUZANNE S.
Le client n'a pas laissé de commentaire.KERRY R.
Le client n'a pas laissé de commentaire.CARMALITA COHN S.
Nothing everything and everyone were great.larry C.
Le client n'a pas laissé de commentaire.CHARLENE W.
Shameka & Ms. Glinda were awesome!!!DEXTER A.
Le client n'a pas laissé de commentaire.Richard H.
Le client n'a pas laissé de commentaire.RHONDA W.
Le client n'a pas laissé de commentaire.AVA D.
The lights on the trailer didn't work and I was given a warning by law enforcement. I specifically asked if he'd he wanted me to check the lights with him and he said they were fine. This location was very busy and only had two people working.JENNIE E.
There was no pony in using the app to check in when we had to go inside and wait in line anyway. This was my only concern.ebony B.
The clerk was awesome in listening and attending to all my request we need more like her thanksEMELDA H.
Le client n'a pas laissé de commentaire.jessica J.
The man that waited on me was very nice and professional. He was the only worker in there with a line of ppl but he got us all in and out. Great Job Sir!URSULA W.
Le client n'a pas laissé de commentaire.FERDINAND F.
Great customer service. TyMELISSA S.
Le client n'a pas laissé de commentaire.VAN R.
Le client n'a pas laissé de commentaire.Christopher B.
Le client n'a pas laissé de commentaire.DEBBIE G.
The original drop point Spillway Seafood 124 N 22nd St Baton Rouge, LA 70806 was not attended and had no contact information, there are plenty of U-Haul dealers in Baton Rouge you do not need this one.Curtis M.
Le client n'a pas laissé de commentaire.Levy S.
Le client n'a pas laissé de commentaire.Shauni S.
It dont sit well with me for you dont have 100 deposit on the web page you have something different when u walk in then they taking money off my card when they 74 bucks then come back took 100 then she tell me they only took 25 thats a lie do anything to get money try to keep your deposit.shontia A.
Amazing people very helpful will definitely return great clean trucksDANIEL K.
Great Customer Service. Thank yall!!MELISSA S.
The truck was great, the location had no blankets.Martin B.
Le client n'a pas laissé de commentaire.arrio G.
Le client n'a pas laissé de commentaire.MICHAEL H.
Le client n'a pas laissé de commentaire.Jason B.
Work on better time management skills!JENISE C.
Bad enployesLUIS ARNOLDO B.
Very nice peopleChristian M.
Le client n'a pas laissé de commentaire.Jesse C.
Nice friendly staff in the office and outside. Great experience here.TIMOTHY B.
Le client n'a pas laissé de commentaire.ROBERT S.
Le client n'a pas laissé de commentaire.JOHN G.
Le client n'a pas laissé de commentaire.LEKEVEE S.
employee did well as he was alone !!SHAUN M.
The chains on the trailer were very difficult to remove. There were significant problems with the return process. Finally I was charged and additional 21 $for an unknown reason.DANNIE G.
Well I've rented from this location previously and never had a problem....I go to start truck and I wasn't able to start it---goes to get worked and he's like ya can't stick key all the way in.. I literally had the okay wkth the ignition to start 2257151008BREYONTA G.
The manager, Darrick was very rude and unprofessional. He had horrible customer service and was not willing to even resolve the problem I was having with my rental questions. However, the other workers were will to explain to me what I needed and resolve the problem.Tamyria M.
The truck was a piece of junk, it broke down on us several times & had to get boosted off. The people were friendly, but they could've given me a better discount.Albertine N.
Le client n'a pas laissé de commentaire.SHIRLEY O.
Le client n'a pas laissé de commentaire.daniel G.
Le client n'a pas laissé de commentaire.Isaiah S.
No one around to help. Location seemed understaffed. Once someone showed up she had a Bluetooth speaker blasting music and carried it around with her. Was very hard to understand verbally and constantly talked down to me when I asked questions to be sure I understood the mumbled directions on where to drop the trailered if everything was good and I could leave. Location did not have a working printer so I still do not have a receipt even via email.MICHAEL H.
Le client n'a pas laissé de commentaire.Jasmine R.
I love this location. Very pleasant staff and atmosphereSHARON A.
Le client n'a pas laissé de commentaire.TIFFINY S.
Le client n'a pas laissé de commentaire.JOHN D.
Le client n'a pas laissé de commentaire.TIERA W.
Le client n'a pas laissé de commentaire.TYRONE T.
Le client n'a pas laissé de commentaire.JOHN N.
Le client n'a pas laissé de commentaire.HELMI H.
mishandled my return. did not check in my equipment when I arrived caused an investigation of when i really returned the equipmentKERRY L.
Le client n'a pas laissé de commentaire.Koty S.
Le client n'a pas laissé de commentaire.TIESMAN T.
One of the headlights was burned out when I received the truck, which I didn't see until I had already left. I tried to call the location back about it but couldn't get through.Melissa K.
The guy nicknamed Kobe had amazing customer service, very friendly, quick, and efficient. I don't usually rate certain people but had to rate him. But overall, everyone was proficientMARIAH T.
Le client n'a pas laissé de commentaire.DeJae J.
Le client n'a pas laissé de commentaire.RODNEY R.
I was very pleased with the service I received. The reps provided me with quick, no rushed info and was very professional. I would definitely recommend this company to more people!PAMELA W.
Great experience! Well organized, very helpful, and knowledgeable staff.Matthew T.
Le client n'a pas laissé de commentaire.Ashley B.
All goodMATTHEW K.
Le client n'a pas laissé de commentaire.KAYLA T.
A -1 Service, will do business again.... and, Thank You.DANIEL H.
Le client n'a pas laissé de commentaire.LAQUINZA W.
Le client n'a pas laissé de commentaire.JAMES L.
Le client n'a pas laissé de commentaire.WAKTIA D.
Le client n'a pas laissé de commentaire.MICHAEL P.
I always use this site in need. And still have no complaints.. Thanks!!CAROL C.
Le client n'a pas laissé de commentaire.LaBrina L.
Train your employees on how to be professionall.YVETTE T.
Update straps on trailerPERIQUE J.
You need to fix the opening of you trailer to match the inside of the trailer. Even if the inside is wide enough the entrance did not match the inside. ThanksRONNIE G.
Le client n'a pas laissé de commentaire.CHARLES P.
This location is to far away from my house. The location close to where I live did not have any available units.LUIS R.
Le client n'a pas laissé de commentaire.ALEX D.
Le client n'a pas laissé de commentaire.RUBY W.
Nothing excellent serviceSETH R.
Le client n'a pas laissé de commentaire.DAVID J.
Faster service.JENIFER M.
Le client n'a pas laissé de commentaire.Larry M.
Le client n'a pas laissé de commentaire.JESSICA L.
The mechanic named TJ outside was a great help to us. He got all of the equipment hooked up quickly and with an amazingly friendly eager service attitude. He really impressed me and my wife. However, the woman inside on the computer was very negative. She was rude, and acted very irritated at every question my wife and I had as we tried to understand the contract, insurance, etc.SIDNEY G.
They have always been very helpfulTHERESA D.
Le client n'a pas laissé de commentaire.Deon S.
Le client n'a pas laissé de commentaire.SYDNEY J.
Le client n'a pas laissé de commentaire.alvin l. | Expérience générale
Le client n'a pas laissé de commentaire.Paul C. | Premières impressions
Le client n'a pas laissé de commentaire.montrell m. | Expérience générale
I honestly was very pleased with my experience the staff was very helpful an considerate. Best Storage i ever had Thank you very much. Have a wonderful day...Lashan B. | Expérience générale
We purchased two units and downsized to one. The facility and staff are extremely friendly, helpful and kind throughout our moving experience here in Louisiana. Je les recommanderais à n'importe qui.Sara A. | Expérience générale
my communication with the staff via phone call was great. Very helpfulNORMA Z. | Expérience générale
No commentsMarla Q. | Expérience générale
Very nice staffEmmitt D. | Expérience générale
I called 7/28 to cancel this reservation and the rep I spoke with was to call me back to confirm cancellation. To date, I have not received confirmation that this storage unit reservation has been canPATRICA P. | Réservation
Professional and gets the job done!MAHESH B. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
We have the largest selection in the industry!