Truck was not in location the check in instructions said it would be in. The tires were low and the equipment we had added (dolly and moving pads) were not in the truck causing us to have to return to the store which ate into the first hour of our rental. I was still charged for those items which is annoying. We had people waiting at our house for almost an hour whom we're going to help us load the truck while we dealt with all of this. The pictures that we're used to indicate the condition of the truck were old or of a different truck-most noticeably they had different bumpers. The truck we had had a black bumper and the one in the picture had a white bumper. I made a note of it but the check in process makes you agree to the state of the truck before you can go to continue to the next step in the rental process. Sketchy. Upon returning the truck we filled the gas back to the original fullness- they even make you take a picture of it to prove you did so but was still charged $7 for a gallon of gas. What then was the point of me putting gas in it? Now I've paid $25 for gas for a 5 mile move. Awful experience.KAILA B.
Customer Reviews for U-Haul at Alameda Ave
Pour nous contacter
Denver, CO 80219
(4 blocks E of Federal)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 7/4/2022: 7h00 am à 5h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Claire O.
Morning staff was incredibly helpful and friendly! Much appreciated!Robin S.
#1- more help because there was only two people working #2- More inventory, I tyried to buy a box for a 65" TV and the store had two but the employees refused to sell them?Rodney H.
My service was impeccable.Jeremy A.
Le client n'a pas laissé de commentaire.Ashley A.
Windshield had to be cleaned. Check out process for the truck on an app is ridiculous. I reserved this truck 6 to 8 weeks prior to pick up day and starting 36 hours prior to pick until i dropped it off was very difficult to get anything changed, questions answered, get the vehicle picked up was a pain and customer service throughout the entire process was a 2 on a 1 to 10 scale.Virginia G.
Le client n'a pas laissé de commentaire.Wendy L.
Le client n'a pas laissé de commentaire.Joe S.
Le client n'a pas laissé de commentaire.Paul Jeffrey H.
I appreciated Gavin when I picked up the Uhaul. Unfortunately there were some rather rude customers, and he was understaffed, but he kept working hard helping all of us and maintained a professional stance against the rude customers.Justin S.
Jeffery (?) was very personable and professional at the desk while I was checking out. Merci.Ryan K.
Le client n'a pas laissé de commentaire.Stacie W.
They were great and very helpful. They didn't rush us and we're very personable.Brian F.
I can't say enough about how helpful Gavin the General manager was today. Everyone knows how stressful moving is. He saved my girlfriend and I hours of stress by making the process easy and painless. He was professional and helpful and will be using Uhaul again because of him.Hunter B.
Every employee was extremely helpful and friendly. I would highly recommend this place to everyone. I will use them again whenever myself or someone in my family movesDeb C.
Have the truck that was reserved available.Bryant W.
Le client n'a pas laissé de commentaire.Nancy S.
The employee at the vehicle check in (white guy, reddish hair and goatee) was extremely unfriendly. He seemed very annoyed with me about where I parked the vehicle - yelled at me, waved his hands aggressively to express frustration and was rude.Lucas M.
Le client n'a pas laissé de commentaire.Brita S.
Le client n'a pas laissé de commentaire.Aaron S.
Le client n'a pas laissé de commentaire.Rodolfo M.
Le client n'a pas laissé de commentaire.david C.
Everything was goodAnna M.
Check in person canceled my order because he dialed wrong phone number; phone number was correct in system as he verified it when I arrived so had to start order all over. Vehicle smelled of smoke, had stains, and rips in fabric. Check in man was also very rude. Upon delivery of vehicle, I was charged for 2 gallons of fuel and I only went 23 miles and added 1,14 gallons of fuel, and had 20,1 mpg. I was charged for 2 additional gallons of fuel. The entire experience was below average and I'm a seasoned UHaul renter. Happy to discuss if someone contacts me. I also feel I should be refunded the 2 gallons of fuel charged as I replenished the fuel. Worst UHAUL experience ever; I would drive out of my way to avoid dealing with this location.Jennifer T.
I felt i was over chargedJoseph C.
Guy was rude when checking trailer in. Had to unhook and remove trailer myself while manager was cleaning another vehicle! Didn't want to check me out and was not helpful when i asked about the pr rating time!terrina G.
Will be calling as I was charged a refueling fee and gas fee totaling $100. Never was this brought up. Only said email receipt was sent. Not happyMichael F.
Le client n'a pas laissé de commentaire.George V.
The lack of communication from Uhaul was disappointing, I still have not received my invoice/bill but I got this email. I see $$ coming out of my account without any explanation of why it's over the original rental agreement. Very disappointing and will not use again. They original changed the location of the reservation without any communication to me, no apologies no compensation for going to the original location only to have to drive further to the new location.Anne L.
The manager was rude and the employees didn't even want to check me out.Osvaldo F.
Le client n'a pas laissé de commentaire.Bradley T.
Le client n'a pas laissé de commentaire.Suzanne L.
I reserved a dolly but they did not have one for me. I was still charged for the rentalBYRON J.
Thank you Gavin for everything! I will definitely be recommending you to friends. You really helped me out, and the van was actually so nice and updated!kim C.
Both mobile check-in and check-out did not work. This was a waste of time as it added an extra hour to the whole processes. I will likely look to rent through a different company first because of the experience. I would like to add though that the employees and service at the location were fantastic!DOMINIC G.
Smelled of cigarettesâ€"- truck dirtyâ€" agent grumpy- did a lot of pointing. Never againanthony S.
Include everything from the online order when picking up the truck. (Missing further pads).Eric H.
Le client n'a pas laissé de commentaire.David H.
Great customer service from all staff.Steven Y.
Le client n'a pas laissé de commentaire.TIMOTHY H.
Had computer issues during pick up. Took a long time.Patrick V.
The truck was not clean or swept, there was transferable oil stains and dirt throughout. The auto transport had two lights out, 3of the four tires are past wear line. One tire had cords exposed. I had to have roadside repair at my house before I could begin my move . Very dissatisfied and would never use nor recommend U-HAUL AGAIN. My p/u and drop off locations and time's we're changed numerous times. The reserved and assigned storage unit I was supposed to have never transpired. Terrible company policy to reserve but not provide these services as a perk in order to lure unsuspecting customers.tim V.
Able to rent a van day of. Very easy pickup and drop off experience - would definitely use this location again!Alejandro R.
Le client n'a pas laissé de commentaire.Robert A.
Taylor was so goodTracy M.
Same as above. Thank you.Allen B.
Customer service is terrible. Get some new front desk professionals.Troy J.
The GM (Gavin?) was incredibly helpful and patient with us setting up our vehicle. I would recommend this place to all of our friends based on our experienceBradley B.
All went well. Self check-in is Quick and painlessDonald M.
I didn't like how they were treating the costumers, I rented a large truck and when I came to pick it up they said I didn't rent it or nothing. So I just had to stick to the Medium truck it made me bad. But it's whateverrosa H.
Thank you for accommodating my last minute reservation.David H.
Le client n'a pas laissé de commentaire.David P.
Worker was trying to charge me for a full tank of gas when it wasn't full . One of the big bosses need to talk to him. And Ito him it wasn't a full tank and he said it is almost like a full tank and he was going to charge me the gas $170 .when it was $78 & changetina A.
I had a 10ft truck reserved a couple weeks in advance. I called the morning of moving day a couple hours before my scheduled truck pick up time (11am) and asked if I could come in early to get the truck. They said yes. I showed up about 20 minutes later and that informed me that someone had canceled my reservation. Another employee said that sometimes when people show up late or don't confirm their reservation, they cancel them. I was clearly hours early. They said they called me that morning (they did, about 15 minutes before I showed up, and all I heard was incoherent crackling) and then apparently they justified canceling the reservation. They also said my reservation was for 1pm (it was not, it was for 11am, and I had clarified that multiple times on the phone in prior weeks.) One employee then said they would give me a 15ft truck for the price of the 10ft truck since they now did not even have the 10ft truck on hand. I politely thanked them for that, and they gave me the keys and told me to find the truck on my own. It was very unclear where the number on the truck was, and I ended up trying the key on every truck's door until I found one that opened the door. I started the online truck check out process and saw photos of the truck I was supposed to be in and they had a different graphic, and that's when I realized I was in the wrong truck. The key opens multiple different trucks. It would have been really nice (and easy) for one of the employees to simply give a gesture to which truck I was in. There was no other customer in the store at the time. At the end of the day upon returning the truck, I found out I had been charged for the 15ft truck, not the 10ft truck like they said. So I disputed the charge and finally got it settled. Worst Uhaul experience ever . . . please do better!keelan M.
The service was empecible, I always use U-Haul and has always had a great experience when using them and the service is so great very personal and professionalishmuell J.
general poor customer service. person working at counter was unfriendly and disinterested. and I was charged an extra $10 for something I declined.Scott M.
Both people I interacted with when picking up and dropping off were absolutely miserable. They made me feel like I was bothering them for being there. Definitely will not be coming back and will use another company in the future. Also, I was never given the furniture pads and was still charged for them after I had told one of the employees. He rudely responded "you have to wait" and gave no further help. 1/10 experience.rachael C.
The Lady who checked me in was super helpful and very friendly. The guy who was there when I dropped the truck off was very rude. Wasn't helpful, super short with me and not friendly.Paige S.
Le client n'a pas laissé de commentaire.Olivia M.
The guy that handled our reservation at this location was great! He made the process less stressful and answered all questions. Very convenient. Thank Youdiane F.
Take everyone from this location up to the Colorado and 44th location and have them trained.Jeremy S.
Very rude personnel, like he was annoyed we were even there. Just rude!Jason S.
We are a tax exempt organization, which we explained multiple time when booking, picking up, and returning and brought the appropriate paperwork. When we received the receipt there was tax charged. When we asked about why the tax was charged we were told â€œI don't know how to deal with that. You have to call corporateâ€. If the individual didn't know how to remove tax for a 501(c)3, they should have said something prior to the charge being made so it could be taken care of or we could have used a different location or company.anaya R.
Le client n'a pas laissé de commentaire.Agustin M.
Thanks for all the help. Galvin helped me get a truck fast. He was very friendly even being while busy picking up phone calls. It was as very convenient to go in and get out.John H.
Le client n'a pas laissé de commentaire.Manuel M.
Website is VERY slow when processing check in process. I watched 3 in person rental, plus 1 person get propane get checked in before I could get approval for my rental.TIMOTHY T.
Le client n'a pas laissé de commentaire.Alexis D.
Le client n'a pas laissé de commentaire.LINDA P.
Stay open later.Brenda S.
Le client n'a pas laissé de commentaire.Ricardo M.
The entire process from start to finish was exceptional. I was greeted warmly by Taylor and she explained the process clearly and concisely. Upon returning the 10' truck, Taylor checked me in quickly and had me back on the road in minutes. Nice job, Taylor. Thank you!Thomas W.
Le client n'a pas laissé de commentaire.Lloyd G.
I was annoyed the estimated price increased by 50 % between booking online to when I arrived at the uhaul location. However, the gentlemen at the store were great and the truck I rented was in great condition.Russ S.
Le client n'a pas laissé de commentaire.AMANDA T.
We were switched trailers 3 times before finally securing one - then had a flat tire on the trailer just 10 minutes from our destination. I whole-heartedly believe we were put in a trailer that was not in good condition.RICHARD L.
Le client n'a pas laissé de commentaire.MAYRA S.
Le client n'a pas laissé de commentaire.AMANDA S.
The bed inside the van was dirty from previous snow and debris, so our furniture got dirty when we loaded it into the van.STEPHEN B.
Friendly,Caring and Considerate Employees!!!JASON P.
I have used this uhaul location for the past 6 years...they are the best!!Anthony M.
Le client n'a pas laissé de commentaire.MAXWELL V.
Le client n'a pas laissé de commentaire.ELIZABETH N.
Le client n'a pas laissé de commentaire.Dwayne P.
Le client n'a pas laissé de commentaire.Rachel N.
Le client n'a pas laissé de commentaire.Ross S.
From the moment I walked into the office, I felt like I was not important.Kimberly L.
When I checked in the guy was rude and not helpfulDENNIS K.
Michelle made my moving experience as painless as could be. Staff in general were patient, understanding, and helpful. Couldn't be happier.Shay P.
Le client n'a pas laissé de commentaire.Chris R.
Le client n'a pas laissé de commentaire.Joanna M.
You have very rude people that work at this storeJUDITH R.
Le client n'a pas laissé de commentaire.EMILIE M.
Hire people with a decent personality that doesn't give you the impression that they just got out of prison and hate you for making them work. Poor customer care at registration and pick-up. Better service at drop-off but still the same kind of feeling just without the rudeness. Thank you for the use of the trailer, it really was helpful and I truly appreciate that you offer these services.VINCENT B.
Le client n'a pas laissé de commentaire.LEANDRO H.
Guyed yelled at me basically the whole time. Also no one helped me take off the equipment when I returned it. This place sucks do not come hereNICHOLAS D.
My personal car was damaged due to the incompetence of the employees when I was returning the uhaul. My muffler is detached from my car and now I can't drive my car. I will be filling a claim against this location.Devante B.
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