Évaluations des clients U-Haul at Atlantic Ave

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul at Atlantic Ave

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Christopher A.
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Juan was super helpful, and things went very smoothly.

lorena A.
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Customer service is horrible at this location. We had a bunch of eye rolls from your employees for simply asking questions. They were mad because they couldn't find the key to my rental. Rude employees. Horrible service.

ALEJANDRO M.
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Le client n'a pas laissé de commentaire.

ANDREW S.
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The service clerk was very professional and help me get the right trailer for my Tacoma.

CYNTHIA G.
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Very poor customer service. Rep was unclear and seemed almost bothered. Truck was not given to me with a full tank, but per policy, was expected back with a full tank.

RITA P.
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Le client n'a pas laissé de commentaire.

JUSTIN W.
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Juan Tovar was the initial rep who helped me who was excellent. Jaime Hernandez finalized the return of my equipment and was very helpful. And provided a great experience on my way out. I'm would recommend this location for all the reasons above. Thank you.

ANDRE C.
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Representative was kind, professional, and had quick service. Thank you see you next time.

Michael S.
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Le client n'a pas laissé de commentaire.

Daniel M.
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Le client n'a pas laissé de commentaire.

Claude C.
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Don't make the pick up locations in downtown LA

MARLENE G.
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Everything was amazing ! Xitlali was a lot of help with great service !

Se J.
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Perfect all

ALBERTO G.
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The rental truck was less the 3/4 on gas but they changer me for all the 3/4 wen I toke it back and I have the pictures to prove it but they didn't care

Adan C.
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Le client n'a pas laissé de commentaire.

Richard Anthony L.
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The service was excellent and to my satisfaction.

BLANCA A.
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Le client n'a pas laissé de commentaire.

EDUARDO S.
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Le client n'a pas laissé de commentaire.

LAURA S.
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The 50.00 guarantee was not for the reserve can, it was for the booking, I had to go ten miles to pick up, which put me over the allotted miles, highly suspicious.

LIZBETH S.
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Le client n'a pas laissé de commentaire.

RAYMOND D.
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Fast and easy and plenty of equipment and trailers

Johnny D.
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Rental was really clean and maintained. Put my mind at ease with process and rental.

Perla M.
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Le client n'a pas laissé de commentaire.

adrian H.
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I rent a truck and just the driver floor are was a little bit dirty, the rest of the service was perfect.

BARBARA P.
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The person who installed my hitch stayed late so he could install for me that day. This kind professional saved me an entire day and allowed me to leave on time for my move!

Wayne R.
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Left a chain attached to my hitch and over charged me $300 on a $28 one day trailer rental and then accused me of stealing the trailer. I'm a repeat costumer for business purposes at multiple locations and a lot of your locations either have under qualified or just racist employees. Your company has some work to do on your customer service. And you should not ask customers to remove their mask to take photos, which seem to happen in your minority locations, I noticed 😞 sad. Do better

Jaime Gerardo R.
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Muy buen servicio gracias

ISMAEL C.
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Le client n'a pas laissé de commentaire.

PASCUAL R.
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Le client n'a pas laissé de commentaire.

Eduardo L.
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Le client n'a pas laissé de commentaire.

Mauricio A.
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Le client n'a pas laissé de commentaire.

Gaston M.
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Le client n'a pas laissé de commentaire.

GERARDO M.
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I love U-Haul. Super convenient.

Jose M.
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The staff needs better training. The gentleman that hooked up my trailer failed to tighten the ball hitch correctly. I had a full load in the trailer and the trailer unhitched while i was driving. The trailer slammed to The back of my truck. I returned the trailer to the uhaul locations and explained what happened to the employee that removed the trailer and they didn't even apologize. Very disappointed and now i have a dent on my bumper.

Gabriel M.
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Le client n'a pas laissé de commentaire.

EDGAR A.
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Le client n'a pas laissé de commentaire.

garrette Joseph F.
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Im getting charged for a late fee for 1pm when the guy told me I can drop off the same time I picked it up around 150pm-2pm the following day. As I drop off at 150pm I get charged!

Ricardo R.
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Truck has a strong smell needs to be cleaned.

Tanieca D.
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The staff at Atlantic Ave Uhaul in Cudahy CA were so helpful, nice, and hardworking. Thank you!

LUIS C.
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Le client n'a pas laissé de commentaire.

Gabriel M.
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Le client n'a pas laissé de commentaire.

Michael B.
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Did a contactless drop off. Was nice and easy.

Salvador V.
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Everything is fine

Christopher B.
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Extremely unprofessional.

Jose O.
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Le client n'a pas laissé de commentaire.

Ramon C.
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Excellent customer service.

GONZALO R.
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Le client n'a pas laissé de commentaire.

EVELYN T.
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Le client n'a pas laissé de commentaire.

NICK M.
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Le client n'a pas laissé de commentaire.

Enrique Z.
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Le client n'a pas laissé de commentaire.

PATRICK O.
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Le client n'a pas laissé de commentaire.

steve A.
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Professional service check in and check out thank you very much

JUSTIN C.
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Communication, better customer service

ROCIO C.
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Le client n'a pas laissé de commentaire.

Mercedes M.
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Le client n'a pas laissé de commentaire.

DARIO J.
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Le client n'a pas laissé de commentaire.

nicholle W.
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Le client n'a pas laissé de commentaire.

Victor Manuel C.
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Le client n'a pas laissé de commentaire.

ALEJANDRO S.
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Evryting is ok

Alex M.
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Well where do I start. The trailer I rented was great. As far as returning the trailer I was assigned a return location about 2 miles from my home. The location at 4237 E Cesar Chavez in Los Angeles doesn't exist as a U-Haul location. It is a used tire shop. I was instructed this location would take my return rental. I called the Red Bluff location and regarding the return location. They passed the buck and said for me to call the 1 800 U-Haul number. I did. It took 35 minutes for someone to respond. They tried to find a U-Haul that would take my trailer. The operator gave me three locations. All were over 20 miles away, and as it was not about to travel 20 miles on a holiday weekend with Los Angeles traffic at its slowest. To return this trailer was now becoming a big problem and taking me away from my family. Especially on a busy Los Angeles weekend. The first operator could not help me. She said this was the closest location that would accept my rented trailer. I don't understand how it now became a bigger issue of returning the trailer miles away from my home. The first operator told me I had the trailer till Tuesday. I told her that I couldn't keep the trailer and if I did it would have to stay out on the street where it could get stolen or damaged. I didn't want to leave it connected since doing so would block the public sidewalk putting me in legal predicament should someone trip or fall because I couldn't return my trailer. This whole dilemma of me returning a trailer should not be this difficult. The first operator could not help me, so she forwarded the scheduling manager to help the situation. I hung up as I proceeded to contact the scheduling manager. It took 20 minutes to reach her. Already one hour into returning my trailer I got the news I would have to return the trailer over in Cudahy which is 13 miles from my house. It took me 20 minutes to get there and another 20 minutes to return it. This is best part it took me anothe 40 minutes to return home due to heavy Los Angeles traffic. I don't understand why U-Haul would have me lose time away from my family just to return a trailer that should of only taken 15 minutes tops, how it was my duty to run across town to do it. I have used U-Haul many times as has my wife and my son. Never have I've ever been put in such a stressful situation that should have been handled by U-Haul. I don't understand how it's my problem if U-Haul can't keep track of who and doesn't operate as a U-Haul associate. And I don't understand how it becomes my problem to return the trailer across town to waste time and fuel. This needs to be corrected if you want to keep me as a customer who has favored you in reviews. U-Haul needs to keep its own accountability records to see who and who is not a U-Haul retailer, and not put it on the customer to find out for them.

Clara P.
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I still haven't received my deposit ! It's been 3 days !

Juan B.
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This location always update with everything, excellent costumer service

EDGAR M.
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This will be the last time I rent a U-haul. I placed an order a week before my move date for a 26 foot truck and on the day to pick it up the self service instructions were non existing. Secondly, once I arrived to the first location I was notified they do not have the truck and didn't have the capacity to carry a 26 footer. We finally located a truck but wasted 5 hours looking for a truck and it was 10 miles out of our way. Terrible service.

AARON B.
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I wanted to return my truck rental at a location closer to where I had to unload my furniture. And for some reason I was told I couldn't drop it off at another u-haul location. So I had to drive over 40 miles just to return the rental....

ROSA R.
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Le client n'a pas laissé de commentaire.

RAQUEL H.
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Le client n'a pas laissé de commentaire.

JOSE S.
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This time everything went perfect, the girl that help me was really helpful it took all the time to explain me all I need to know I will come to this location for all my needs thank you 🙏

Oscar R.
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Le client n'a pas laissé de commentaire.

Sheena C.
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Nothing needs to be done to improve this location at all !!!!They are the best ......the the Cudahy location!!!!!!!!hands down the best!!!! Now the Gardena location is the worst unprofessional at its best...... I Would recommend Mr. Renee the manager for some type of award he is the best very nice very professional the Gardena location needs to take instructions from the Cudahy location

Kenneth T.
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Le client n'a pas laissé de commentaire.

ALEX R.
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Le client n'a pas laissé de commentaire.

Xavier R.
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Le client n'a pas laissé de commentaire.

CARLOS I.
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Le client n'a pas laissé de commentaire.

Willis M.
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I originally requested a rental from a different location, which was confirmed. When getting to the location, I was told there were no trucks available. I then scrambled and found a truck at this location in Cudahy. My boss was waiting for me and the truck to arrive to move various items, as we had a window available to us. As I was making my way to the pick-up spot, the tire blew out. I contacted roadside assistance, which arrived and provided support by changing the wheel (of which their was no spare on the truck), but by the time all the repairs were done, our window had come and gone. Additionally, while waiting for the RA to come, I attempted to unlock the cargo area, which I found out I could not unlock the lock. Taking the truck back, and explaining the situation, I asked for a full refund. I was told by the clerk, that becuase the truck was taken, I was still going to be charged. This is extremely unfair, and all the problems with the truck was the fault of the company and of no wrong doing on my part. I find it extremely unlikely that I will use or recomend that this company be used by anyone!

Edwin G.
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I was not able to self check out the rental truck, cause Uhaul system didn't recognize my location, even though my location was on, next day, they charged me $20.00 for check in.🤦🏻‍♂️

JOSEPH V.
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Le client n'a pas laissé de commentaire.

JOSE G.
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Le client n'a pas laissé de commentaire.

LOUIE R.
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Le client n'a pas laissé de commentaire.

Roberto H.
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El personal es bastante amable y flexible.

Jose luis C.
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Speed of service there was only 1 person at counter extremely long lines. Also suggests 1 line for check out/rental and one for returns

Pam C.
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The keys to the original truck we were supposed to receive were lost so we had to get another vehicle which required talking to employees when we were promised contact free pick up. Also, the windshield was extremely dirty.

Frank O.
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Don't call costumers treating them to charge them an extra penalty of $50 if you don't return the rental at the time you specified, even when you have call them to tell them you are keeping the rental for an extra day !

Mishaun W.
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I brought the Equipment back on time but was still charged a $20 late fee. When I called to ask about it the representative at the location was rude and would only refer me to the contract. That tarnished my experience.

Xochitl M.
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I had a reservation for an appliance dolly. Upon arrival, they said we don't have the dolly you requested, we actually don't have those. I asked why is it available on line when you make the reservation. They response, “that is just how it is”. That put our move behind schedule. We had to find another location to rent an appliance dolly.

Julio R.
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Le client n'a pas laissé de commentaire.

Guillermo Gustav V.
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Le client n'a pas laissé de commentaire.

PETER F.
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I had a last minute vehicle challenge and needed a car dolly around 4:30 pm. in the afternoon. They had what I needed and helped me get it quickly. They were very friendly and very helpfull.

Allan D.
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Le client n'a pas laissé de commentaire.

Lilly L.
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Le client n'a pas laissé de commentaire.

Mario O.
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This was an awesome location with friendly and knowledgeable staff. I previously went to Prefeccion and was not satisfied there. The staff at Cudahy were very helpful in securing me a truck that met my standards. I would recommended the Cudahy location anytime.

JOSE I.
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Le client n'a pas laissé de commentaire.

vyette C.
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Le client n'a pas laissé de commentaire.

Brian R.
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Well I am getting charged for a cleaning fee when my car was no completely clean. Also customer service was not great. Getting my car took 30 min and there were things I never agreed on, I was being charge a lot more and still don't have my final receipt.

Katia B.
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I would suggest making your reservation at the desk instead of the app otherwise the people at the desk aren't very helpful if you need help because they want you to follow what the app says for you to do :(, overpriced gas charge as well.

Julieta L.
Évaluation :

Price should be more specific on advertisement. It states $19.95, when if fact is no where near the price advertised. I ended up paying a bit over $80 on a use of no more than 3hrs. It was $19.95 plus mileage and gas, the gas was pretty much left the same as when picked up buy the mileage is where it hit the pockets. I think a lot of people don't see the difference because is usually the big trucks for moving purposes. I only used it for picking up something that didn't fit in my car and I thought I got a bargain on what I bought but when adding the rental with it, it wasn't so much of. That needs improvement without a doubt.

JAVIER L.
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Le client n'a pas laissé de commentaire.

David M.
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Ensure all trucks are functioning properly. First truck I was about to drive off in had a nail in one of the tiers. So I waited around for another truck. I had it for about 30-40 min and right when I was about to head into the freeway the truck was overheating and shaking. I had to drive back and get another truck. This put me behind over an hour of having to go back and forth with trucks. The last one I received wasn't even washed and I did not receive a sanitizer to clean that steering wheel I was so annoyed. Because I was rushing I didn't have time to put gas after only 40 mile drive in total. The attendants didn't even waiver the fee or offer anything for such an inconvenience. I don't think I would rent from here again or recommend to anyone.

Jorge A D.
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Le client n'a pas laissé de commentaire.

KENNETH S.
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Le client n'a pas laissé de commentaire.

CARLOS S.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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