Customer Reviews for U-Haul at Camp Wisdom

2 158 évaluations

7015 S RL Thornton Fwy   Dallas, TX 75232

(214) 371-2142

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(214) 371-2142

7015 S RL Thornton Fwy
Dallas, TX 75232

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY B. 
Évaluation :
2

need better training, organization and communication skills. Kelvin Wilkes was somewhat helpful.

Michelle B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CEDRIC F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sabrina m.  |  Premières impressions 
Évaluation :
4

I was pleased with their service.

Cheryl F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DESTINY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY C. 
Évaluation :
3

The only inconvenient part of this rental was the drop off location was changed from a location 3 miles from my destination to a location about 20 miles away. with no credit to having to drive an hour round trip to drop off the trailer.

Paul K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

kaleb P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond B. 
Évaluation :
1

Customer service was very slow. One person sitting at the counter eating lunch while the other had 5 people in line waiting to be helped. Very slow process just to drop off a trailer.

BRYAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAVANCE C. 
Évaluation :
4

Great staff and very professional.

JAMES LAVELL T. 
Évaluation :
1

Really bad Customer service

BENJAMIN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nikole T. 
Évaluation :
1

i got their about 10 pm after hours the day before the trailer was due their were homeless people their looking at me walking around the lot i have pictures and a viedo as well then i was charged for a extra day an i dont know why it was drop at I-35 an camp wisdom i will not go their anymore

ANTHONY BLANE C. 
Évaluation :
5

I was satisfied with the services that I received. No suggestions for improvement.

MARY C. 
Évaluation :
5

Customer service was great!! Professional and nice...

Derouens M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

SEAN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara F. 
Évaluation :
5

Great service

Aaron H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JERMAINE N. 
Évaluation :
5

Me Mitchell helpful and polite

Barbara F. 
Évaluation :
5

This was my second time rental of a 10ft truck. Thank you very much for making it easy.

MICHELLE P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DELORES MAURICE T. 
Évaluation :
1

Employees very unprofessional messing up alot of people's reservations not having equipment that showed available online

fhrancessa C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dr W Yvonne J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan R. 
Évaluation :
1

The employees helped with the hitch but they are unprofessional lot of profanity and lack of direction when entering the store they didn't answer simple questions like what is the price of the boxes. Trailers and trucks blocked entrance & exit. I have been here 4 times within a month & the same behavior Michelle I'm not sure if she is the manager very short & snappy with customers as well as employees.Best recommendation clean up the language & sort out the chaos PLEASE & THANK YOU are not in cancel culture yet‼️

DEETRA D. 
Évaluation :
5

The agent was very nice with a smile and it was her b-day. Need more customers service like her can't recall her name but was very professional with my check in and check out. She's a keeper.

ANDREA MARCHETTA B. 
Évaluation :
2

Short staffed and the workers that were there were extremely rude.

Silvia D. 
Évaluation :
5

Excellent

SINEAD M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CALVIN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawquannia Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREA H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Hollis W. 
Évaluation :
2

Your automated application was not accurate at all system tried to charge me for fuel .

Gary J. 
Évaluation :
1

was not satisfied. staff not consistant with rental. there was a lot of miscommunication.

Frances A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREA H. 
Évaluation :
5

Continue your service and stay innovative in serving the public.

Erma M. 
Évaluation :
5

Was good

Alton B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WYQUIBBYA ANQUAD R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carlin N. 
Évaluation :
1

Real unprofessional

James L. 
Évaluation :
5

do what you're doing

ERNESTINE J. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

DONALD W. 
Évaluation :
4

I was supoosed to be getting a call back my contract stated I would be getting a 50 $credit because the truck was empty but I had to put 1/4 gas in and I only got 40 credit. I have my contract to show. I did get a call yet.

RASHEDA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VONITA C. 
Évaluation :
2

Let customer know if u are ten minutes late you get another day charge was not notified of this prior to purchase

KAVINA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
1

That truck had no back lights nor top lights no inside lights only head lights and they were dim. Lock didn't work due to damage already there. A loud noise when you turn off truck. Running hot 🥵

BELINDA J. 
Évaluation :
4

Hire somebody that will pay attention to what they're doing and not disrespectful with their customers have a good attitude and you got it goin on

Cindy O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL LAWRENCE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOMMY H. 
Évaluation :
3

I'm a bit upset that I was charge almost 80 for gas that was put back in there because that's how much was in there when I got it I took pictures of how much was in there when I got it. Also as I was checking it in the website would not send my location that I was on the property. I like this U-Haul, but I don't like the over charges you put on me. So I may be a little hesitant to recommend anyone else. And I did do the check in, as I was told by an employee that your computer were messed up and had been running slow, also someone else was returning there truck while I was returning and had the same problem.

Ona K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Saul R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANTHONY S. 
Évaluation :
1

Stop over charging...I paid for amount and was charged again for another amount that I wasn't aware of

Kristina T. 
Évaluation :
1

Stop over charging

Kristina T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERNESTO V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACQUELYN M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kelli S. 
Évaluation :
5

Truck hard to turn to start. After a few gigs and turns it finally turns over.

Barbara F. 
Évaluation :
1

Have additional equipment available. I've used this location for many years, but, now I will not come back again.

CAROLYN C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CRUZ G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenia U. 
Évaluation :
5

Have more trailers available so we can have more options to choose from

DARRA J. 
Évaluation :
4

I feel the staff were very helpful and welcoming.

Maria P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles F. 
Évaluation :
1

There was only one person working this location and the wait time was very longggggg

Roderick A. 
Évaluation :
1

This Uhaul store is unorganized and the staff is very unprofessional. They are not installing equipment correctly which could cause major safety issues. Me community deserves better.

CHRISTIE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lamarr V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brenda G. 
Évaluation :
4

Personnel needs to be a little bit more professional with customers

LESLIE C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James D. 
Évaluation :
1

I brought the truck back at 11:00 they charged my card for 300 dollars and said I returned the truck at 345.not professional at all.

Ronterro M. 
Évaluation :
5

Prices are so high and hiden.

Manuel A. 
Évaluation :
1

The place smelled like a pound of weed. The staff was playing with each other and laughing instead of attending to reserving my truck. I had to repeat myself over and over because the guy helping wasn't paying attention and kept asking the same questions. At one point he ignored my questions. The owner finally took over and finished my contract. They forgot to take a lock off the truck so we had to drive all the way back to have it removed. This interfered with my time, gas, and mileage. When I call I never get an answer. I held for 30 minutes twice. I never got to talk to anyone about adjusting my contract and they still charged me for overages even though it was there fault.

LAPREA L. 
Évaluation :
5

Nothing everything was easy and efficient.

Brianna P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SHAVUINA R. 
Évaluation :
3

My reservation was double booked. I got to my assigned truck and another customer was there and showed me the keys and the contract for the exact same truck. It took 45 minutes to resolve. They gave me another smaller 15' van but kept the rate at 39,99 $. Also, I only used half the miles I paid for which was 50...but I only recieved 2 $back. Also, they kept my name on the other customers rental putting me at risk to be liable for damage or theft costs. They boasted about a reservation guarantee of 50 $but did not provide that since my reservation was not available at the time I placed it. Also, the people helping us were very ratchet saying vulgar words to each other. The male called the female a fat a**! And she says to him out loud "you should have gotten c**ch** last night while atleast 5 patrons where within earshot. Also when I went to drop the Uhaul off, they were eating Crablegs at the counter, not stopping to assist me. Speaking with a full mouth for me to "just leave the keys over there. This was a horrible experience.

KETRA T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CRUZ G. 
Évaluation :
4

Great location but the guy working was there by himself and getting run ragged.. He still was helpful and friendly even while dealing with 3-4 customers at the same time. Word of advice? GIVE HIM A RAISE, hard workers like him are hard to find!

Brian B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAVONDA O. 
Évaluation :
1

The man behind the counter was laying on the counter as he was helping me. He even had the nervers to put his head down in his arm while talking to us. ! I was not pleased. The truck didnt have a dolly!!!!

Jacqueline H. 
Évaluation :
4

I think you should have some kind of rebate For all-time customers 30 years of U-Haul Renee plus good in bed equipment I work the way through it I think U-Haul should have something for all time customers in Reno point system or something thank you TOMMIE since 1972

Tommie S. 
Évaluation :
1

My car was broken into at this location and I had to pay 500 dollars to get it fixed. I will never go there again.

COREY T. 
Évaluation :
5

Can't get any better!!

DOVIE S. 
Évaluation :
5

Everything were great it were just busy but the employee took very good care of everybody in a very nice manner way.

Sherylln M. 
Évaluation :
2

Employee wasn't very helpful

ARIANE J. 
Évaluation :
5

My reservation was cancelled because I was over 15 minutes late to pickup the truck. The Manager was able to put me in another truck and our move went well. Please thank her for me. May I suggest that you place a notice in your confirmation email about your cancellation policy after 15 minutes.

Dennis W. 
Évaluation :
5

Have employees to be mindful that customers are in line for pick up instead of having to wait 30min pass your pick up time.

donald J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Laurita Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Inga R. 
Évaluation :
5

When I brought the truck back. I had a hard time checking it back in and what hurts is I brought it back before time. I was so proud of myself. I didn't do nothing I was supposed to do. I put the key in right place, but I didn't know to take a picture and I took almost an hour to check in. Boy do I feel dumb. It was my first time hopefully I do better the next time.

DEBORAH YVONNE F. 
Évaluation :
1

I called and reserved a 10' Uhaul at 1p as I needed to pickup 2 chairs that would not fit in my car. There was no van available. Then I was told they could give me a 15' Uhaul for the same price. I took it but was not happy with the fact a larger vehicle would use MORE gas! The Uhaul had 7/8 of a tank of gas! I put 20 $in the tank before making my 26 miles drive one way to pick up my chairs. Drove the Uhaul back within a couple of hours with the tank a little more than 1/4 and was told I was being charged 16 $dollars FOR GAS!!!! I will never ever use this location again! The lack of customer service is ridiculous and the wait time was even worse!

KAREN C. 
Évaluation :
5

Great customer service in a timely manner. I will use them again and again. Beanita

BEANITA D. 
Évaluation :
3

The hatch did not come down and the personnel accused me of making it happen. It was not my fault and I believe that was not the first it happened.

JANICE A. 
Évaluation :
2

Doesn't make sense why I got charged a20 $after hours drop off fee when I rented the trailer for 24hrs. I've rented trailers and dropped them off after hours at a different location and never got charged a fee. Just didn't make sense to me.

Edgar E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Donnell M.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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