Customer Reviews for U-Haul at Citrus Bowl

2678 évaluations

840 S Orange Blossom Trl   Orlando, FL 32805
(Two miles from downtown on the corner of Gore st and OBT)

(407) 422-7350

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(407) 422-7350

840 S Orange Blossom Trl
Orlando, FL 32805
(Two miles from downtown on the corner of Gore st and OBT)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Beautiful people very friendly

DEUSMAR B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMPARO P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremiah F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VIDAL V. 
Évaluation :
5

The guy who greeted me at pickup did great managing two check outs at once. The two ladies who accepted my key at check in were fun., too. I really like the phone-based mechanism for check out and check in.

Randy B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANDREATTA J. 
Évaluation :
5

Everything was very good.

KEITH B. 
Évaluation :
4

The windshield was dirty (bugs and film on glass) The inside of the cab was filthy. I regret that I was so focused on learning where everything was to safely drive the truck that I pulled away from the lot and realized about 5 miles down the road how dirty it was. I took photos and plan to show the manager at this location tomorrow. I did point this all out to Nick at the location where the truck was dropped off. He assured me the next person would not have to get the truck in that condition. The storage area was emasculate.... so obviously they do know how to clean properly. I honestly think it was missed entirely. With Covid, I really felt uncomfortable.....and the concern for my health safety was null and void.

CORINA M. 
Évaluation :
2

Dollies reserved online were not available. I was told that the online reservation does not take into account inventory when it allows me to reserve these items. Not having the expected dollies completely changed the logistics of my move. Also, the truck was on empty when my rental started. So, the first stop I had to make was to a gas station, putting me behind schedule. When dealing with an established brand, I was shocked that these details weren't ironed out. Seemed like amateur hour.

MICHAEL M. 
Évaluation :
4

Proper maintenance on vehicles.

Tristen R. 
Évaluation :
3

We made the reservation for the new cargo van. Even explained this to the receptionist over the phone. We got there and they gave us the old cargo van. Big difference. Handling, visibility, riding experience, etc. Being on a schedule, we didn't have time to run around and find what we had reserved. Very disappointed in this transaction. Would never have rented this uhaul knowingly. Not proper business. Will not recommend nor return to uhaul.

KRISTOPHER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

William C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

TIMOTHY C. 
Évaluation :
2

I'm Being Charged 25 $For Fuel That I Left In The Truck!! That Is Not Cool.

Ankeria E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE C. 
Évaluation :
5

Wendell provided excellent customer service !

RICHARD R. 
Évaluation :
5

Wendell does a fantastic job. Thank you Wendell.

ROBERT H. 
Évaluation :
5

My uhaul was infested with cockroaches.

Alison H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BOBBIE C. 
Évaluation :
5

The gentleman that check me out was absolutely wonderful and helpful. I wish I knew his name to give him many praise!

MARSHAE C. 
Évaluation :
5

The reps were courteous and fast!

JANEL J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dominique G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYRONE M. 
Évaluation :
5

It was busy bit the young man did an excellent job balancing

ANGELLIA W. 
Évaluation :
2

The staff is clueless about what going on.

Sheryl S. 
Évaluation :
4

I was satisfied Truck I rented Was good , the fuel consumption , depends on the load and trane you drive, but it did its job , brought my belongs to its destination safe no damage, thank you , U Haul!!

RICHARD W. 
Évaluation :
5

There were cockroaches in the vehicle. Luckily the staff handled the situation well and discounted our service. Staff was wonderful and quick, but better inspections of the vehicles may be needed (especially because cockroach infestations happen regularly in Florida).

India G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD S. 
Évaluation :
5

Your truck really need some maintenance. The service was awesome

Nuri M. 
Évaluation :
5

The staff was friendly and very accommodating. I appreciated the care we were given. Great customer service!

MICHAEL D. 
Évaluation :
5

Nothing needs to be done. All is well

GENE L. 
Évaluation :
3

The inside of the truck cab was filthy, not cleaned, not sanitized per Covid-19. I spent 30$ of gas in it on return date although it wasn't on full at pickup from store (just 3/4 full). Staff/Employee named Wendell was great in helping me secure my rental for 20 hrs. But the facility needs more staff and maintenance of their rentals.

CARMEN T. 
Évaluation :
5

Everything is top of the line. Customer service is great. Rental Agents are professional, attentive, and courteous. They just need to continue doing what they do! A special thanks to all the crew at Citrus Bowl UHaul!

DONALD J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEZREEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DRAGO G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

CHRISTINA O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Vanessa M. 
Évaluation :
4

When I used this location the staff is always very very friendly, and the vehicles are always maintained clean and very mechanical function, this is the only U-Haul that I always use..

OLIVIA M. 
Évaluation :
1

Have someone at the desk/in the office. The app wasn't working when the first attempt was made to rerun the uhaul, and I waited for 10 mins, and no one ever came.. I then had to wait until I was off work to attempt another drop off which I was then charged for another day

Meghan B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeannine C. 
Évaluation :
3

Andrew was very professional and knowledgeable. He was a pleasure to work with I appreciated very much. Merci.

james S. 
Évaluation :
4

Easier access to get inside the parking lot, it was difficult to maneuver

JEREMY B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JULIO D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Enrique C. 
Évaluation :
1

Get Better Employees! Unprofessional Asf! I Reserved A 10 Foot Truck....Got The Keys And Truck.....Lady Comes To Me And Say “I Rented That Truck Too” ......They Gave Her The Truck,Gave A A Bigger Truck Then I Needed,Didn't Do A Walk Thru On Either Truck,Made Me Pay For Milage I Didn't Do.

Devante P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Thomas A. 
Évaluation :
5

Great employees the young man hooking up the trailer was great

JEFFREY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONYA D. 
Évaluation :
5

Wendell and Anthony do a great job!

ROBERT H. 
Évaluation :
5

They were very flexible with the extension of my rental. I was in and out when I arrived to pick=-up my rental.

Hope G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GENELL P. 
Évaluation :
5

None that I could think about.

GLORIA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERROL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DRAGO G. 
Évaluation :
2

I didn't drop the truck off. it was picked up from my house as soon as Uhal had time to pick it up a day later. the truck was towed. i didn't drop it off anywhere. it was too unstable for me to drive. over 3 hours for a 2 hours drive. that's just not right. and i have to put a drop off location that i didn't go to. what is wrong with you guys. i want my money back.

BILLY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDER H. 
Évaluation :
1

I will never use or recommend UHAUL to anybody ever again. UHAUL canceled my reservation on the day of my move without informing me only to find out when I showed up to pick up. Did not have the equipment that I needed and had reserved a week in advance. Called the 1-800-UHAUL and they then apologized and sent me to a 2nd location. Only to arrive and have the person at the counter look at me and say “I have no idea why they sent you here? We don't have the equipment you are looking for”. Called the 1-800-UHAUL again (2nd time) and now I was sent to a third location. However the women was gracious enough to inform that it was only 5 miles away. What she didn't take into account that the 1st location was 5miles from my home, the second location was 5miles away from the first location and 3rd location was 5miles away from the 2nd location. So I had to drive a total of 30miles round trip (twice...once for the pick up and then for the return) for no other reason than people not taking pride in doing their jobs correctly!!! But for all my trouble she was nice enough to email me a 15 $credit certificate to use so that it would help with rental. But of course when the person checking me out took my payment the certificate number that was emailed to me did not work. Overall UHAUL lost my business. As well as everyone that I know will here of my experience. Heck I may just stop strangers as they walk and tell how shitty my experience with UHAUL was. Thank you UHAUL for making an already stressful moving just that much more stressful. Never again...... Former customer...

Paul M. 
Évaluation :
5

Ok

Lynn A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PRINCESS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emmanuel G. 
Évaluation :
5

The rep to help me was very professional expeditious and very friendly I'll use you guys again

jon F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH R. 
Évaluation :
5

The two gentlemen that assisted me were very professional and had a sense of humor. That's what brings customers back.

ERIC H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel S. 
Évaluation :
4

Friendly and professional customer service. The wiring on my 12-foot trailer kept breaking loose from my SUV.

THOMAS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
1

The truck we got the heater didn't work, the truck kept cutting off on us. And I call them and told them that my husband em will be late because the truck kept messing up. I called twic

ANNIE T. 
Évaluation :
1

They gave us a truck with the brake light out, and car dolly that was taped up with with duct tape and electrical tape with the turn signal out. Then we ordered blankets and a 2 wheel dolly got it to our place to open the truck there not there, call up and were told we weren't charged for it to drop it off in Oklahoma that we were charged for it. I'm not pleased at all with your service I honestly feel like we should get some money back for the move!

XAVIER B. 
Évaluation :
3

Please clean the inside part of the truck before your customer pickup it.

IVETTE O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CAROLINE D. 
Évaluation :
4

No place to park.

Rob H. 
Évaluation :
5

Continue as you are, Thanks

Gloria M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEAN J. 
Évaluation :
1

Needs to be shut down

Alondra O. 
Évaluation :
3

Everything was good!

constance F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY S. 
Évaluation :
2

I returned my U-Haul at 8pm. It was very dark out. Not very much lighting in the parking lot. Did not feel safe. I also stepped on a nail that was sticking up from the ground and it cut into my foot. It was very painful and bled a lot. The employees at this location should sweep the parking lot for nails.

Jose Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jaline M. 
Évaluation :
4

just wanted to say both employees i dealt with were VERY courteous and professional.

MARK F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CLARISSA B. 
Évaluation :
3

Very unprofessional and not properly trained... make sure you stay there to check out DO NOT TAKE REP WORD...

WENDALL S. 
Évaluation :
5

Not much, all went well, smooth and efficient.

Robert C. 
Évaluation :
5

Very friendly and helpful staff!

Jammie B. 
Évaluation :
5

The young man begins the register was beyond helpful and I appreciate all the time he took out to help me with getting my rental situated. Thank you for all your help

Jennifer H. 
Évaluation :
1

Have vehicle that was reserved.reserved a 15 ft vehicle had to take what they had. 26 ft. Way to big had to drive it from Orlando Yo Florida. Don't think it was this sites fault in particular but U-Haul in general.

Michael D. 
Évaluation :
5

I don't think I have ever met a GM of U-Haul that is more personal and friendly to customers than this Store. Not only does he greet you in a professional manner, He hooks up your trailer himself. Thank Him for my Great experience on Gore street. I will rent from this store Exclusively from now on .

VINCENT M. 
Évaluation :
3

We reserved a 10' truck at Orange Ave location. You gave us a 26' truck from Citrus Bowl location. They sent us to another location for a trailer. That location was “too busy” to connect the lights for the trailer. Went back to Citrus Bowl to get 26' truck which was far too big for our move. Returned to the location in S Pasadena we were told on reservation to return. They could not accept a 26' truck. This rental was a tremendous disappointment and a horrible inconvenience.

Joseph Y. 
Évaluation :
4

The tires where wore && I got stuck which I had to pay 100 $to get it unstuck no help from roadside that doesn't cover that...

RASHIDA W. 
Évaluation :
5

Once again very polite and took the time to answer all my questions

jennifer V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Courtney G. 
Évaluation :
5

My experience here was great, staff was extremely helpful in finding everything I needed. Mr. Wendell was very knowledgeable and worked in a timely manner! Would definitely recommend this place.

FREDDIE A. 
Évaluation :
5

You all are awesome! Thanks

SABRINA W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marco E. 
Non reviews have been submitted for this location.

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