Customer Reviews for U-Haul at Dunlap & I-17

3 806 évaluations

2701 W Dunlap Ave   Phoenix, AZ 85051
(W Of I-17)

(602) 864-0413

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(602) 864-0413

2701 W Dunlap Ave
Phoenix, AZ 85051
(W Of I-17)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

None at this time.

ALLEN G. 
Évaluation :
1

There is only one 75 % gas tank mark, I returned the truck with gas filled to marked place above the 3 quarter mark but the little representative that looks like a child still charged 18 $. Made me felt like a fool.

DANIEL L G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Y. 
Évaluation :
5

Great Service

JAMAAL T. 
Évaluation :
5

Everything was great. Reserved the truck online in advance. Got there and they had our reservation and took care of us right away. It was a positive experience.

SHEILA R. 
Évaluation :
5

I was checking the truck in and the guy (sorry forget his name, it was Sunday) came and checked it in for me, very nice guy.

Ina T. 
Évaluation :
5

Nothing, the staff attended to all my needs

SHAWN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA C. 
Évaluation :
5

The return after hours on the app that just doesn't work is very frustrating. I rent a lot of trucks and last night tried to return through the app again and it just would not let me. It kept kicking me off so I just locked up the truck and put the key in the drop box. I resent being charged an additional 20 $because I could not use the app. I have been using Uhauls for over 22 years and it seems more difficult to return the trucks now more than ever. I suggest to get a more user friendly app that works or go back to having your people that work in the stores to do it like they used to.

Carletta P. 
Évaluation :
1

I spoke to Stephanie and explained that I needed to extend my rental due to accidentally taking the keys to truck rented on my trip Stephanie was very rude, threatening to call police if I did not return in on time.

JESUS M. 
Évaluation :
3

Lady threatened to call the police on me after I was an hour late

MONICA F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mychael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK W. 
Évaluation :
5

Love this place. Always excellent service.

RONALD P. 
Évaluation :
5

Nice and polite people glad to have worked with

RICHARD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrian C. 
Évaluation :
5

KARINA was fantastic, so caring and helpful, CHEERFUL and I will definitely use you guys again!!!

JULIANNA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNETTE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NAKIA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ulia P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK P. 
Évaluation :
5

Excellent service

JANICE B. 
Évaluation :
1

Julia is who helped us but she was the rudest a d no personality and who care that I was quoted an amount for equipment you did not have. Was the worst treatment I have ever had from any company ever in my life. I mean there was 4 people in the very small store and not one person said good morning or even a simple HELLO not one person and I think Julia was upset because she could not eat her chips and salsa. But no personality she had at all and bringing truck back was just as bad as getting the truck. I will deff go with budget truck or even Home Depot on getting a truck I will never go with uhaul ever again even if it's the cheapest. Nope no way

Liz C. 
Évaluation :
5

Great atmosphere, staff and very professional! Great experience and everyone was so polite and helpful! I truly appreciate that. The site manager i can't remember his name was awesome and Gino upon returning the truck was awesome too! Fast service. I was in and out in a good matter of time! Absolutely recommend this location!

SABRINA L. 
Évaluation :
4

The staff was very helpful and friendly. I would recommend that the need to supply the name and phone number of a personal reference in order to pickup a vehicle be mentioned on the website while filling in all necessary information.

Tim S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan L. 
Évaluation :
1

When i picked up the truck had to pay 78 dollars for the 29 for rental truck and 14 for safe move and estimate on miles which was 25 at 99 cents a mile so when i brought back they charged me the 29 for the truck again and 14 for safe move and they charged the 62 mile that i used the truck but didn't subtract the 25 miles i paid for already so i paid for 85 miles which was really 62 paid 28 for safe move witch should be 14 and paid 58 for truck rental which should of been 29 so check you bill when you bring truck back or they will double charge you to not good people at all

allen S. 
Évaluation :
5

I love going to that store for Uhual

MARK Z. 
Évaluation :
5

I just dropped of after hours.

INA JEAN T. 
Évaluation :
5

Staff was Great!

DAVID P. 
Évaluation :
5

Everything went perfect! I did not even have to get out of my vehicle. I rented a trailer and the staff did every single thing for me! They were amazing.

William W. 
Évaluation :
1

When I rented the uhaul. I was never informed that I had to put gas back into the vehicle before I returned it. I, maybe used only 10 miles and they said the gas was lower then what I started at. I will never use this location on Dunlap and I-17 ever again.

Felisa A. 
Évaluation :
5

The guys were great. The place was clean, the truck I rented had 153 miles on it, basically brand new. The whole experience was great! I will be back.

Marlin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick D. 
Évaluation :
5

Keep up the good work that location is the best

TONY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ATOM C. 
Évaluation :
1

Rude and condescending employees.

TRACY H. 
Évaluation :
4

Personnel was helpful to an extent. 1. They didn't do an inspection of the vehicle with me prior to me taking it. 2. They didn't offer to put the dolly in the truck. 3. They didn't offer to show me how to lock the back of truck. I had to go & ask for assistance.

MARIA H. 
Évaluation :
5

Geno is the best Uhaul representative in the world! Really appreciate his character and the took care of me

MARCUS D. 
Évaluation :
5

Very helpful people. Equipment just what I needed. Great mob.

linda L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Monica H. 
Évaluation :
5

Everything went smoothly and quickly. Appreciate the staff explaining the difference in the truck according to what we need. Was on point and only needed to make one trip.

DESTIN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN F. 
Évaluation :
5

Excellent service and equipment

Melinda R. 
Évaluation :
5

Super convient in & out. Had my whole move done hours in advance. Nothing was broken which tells me there trucks have great suspension

James F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marquita A. 
Évaluation :
1

Customer service today was horrible employee stayed on her phone while customers piled up and she was rude

Brandon R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shanna B. 
Évaluation :
3

Truck needed alignment work. We all kept pulling left.

DAVID N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin L. 
Évaluation :
5

Your mobile app is not ovey user-friendly

DANIEL L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Linda C. 
Évaluation :
5

Great Experience. Employees very friendly.

MAURICE M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALBERT C. 
Évaluation :
5

Great place to go rent tell all my friends

JOHN C. 
Évaluation :
5

Very knowledgeable and helpful staff. Pleasant customer experience from beginning to end.

Jim K. 
Évaluation :
1

Believed I was overcharged. Was charged 134 $for 3 hrs motorcycle trailer rental

James L. 
Évaluation :
5

All good there thanks

JOHN C. 
Évaluation :
5

Nothing at all, the location I rented from was perfect! Very professional and fast! 2701 W. Dunlap has awesome service!!

ILIYA J. 
Évaluation :
5

Extremely helpful

LOREN K. 
Évaluation :
5

We came to this location and were met with extremely helpful guys both when renting and returning the truck. They actually went over and above asking if everything was okay did we have any problems with the truck. I told the young man that was helping us thank you so much for your kindness since we had the keys taken away from us at the original location we booked this morning. I told him we had originally booked at 51st & Glendale, he then told me that they get many people coming from that location saying similar things. If you look at Yelp these young ladies Coty & Jennifer are nasty to their customers. They are rude & lazy. I would personally like a phone call from Coty's boss since I truly believe they both need to be demoted or fired for the way they treated us and previous customer's. We own a staging business and rent a Uhaul once or twice a week for the past 3 years, we have never been disrespected like we were this morning. AGAIN BOTH OF THESE GIRLS NEED TO BE FIRED or at the very least demoted. When renting a truck we always make sure the mileage and gas are correct. When we (my wife and myself) looked at the mileage it was actually 30 000 mile off, I knew when I returned the truck this would be a problem. I went in and told Jennifer, she very rudely said EVERYTHING NEEDS TO BE DONE THROUGH THE APP SIR.. so I went to the link and took a photo of the real mileage but I received an Error message talk to Representative. I went back in and showed her the message and she said YOU HAVE TO DO IT THROUGH THE APP. I said but I received an error message - she said I'm sorry but you have to do it through the app. I said you are not listening to me, she again said do it through the app. I asked for a different truck & she said NO I'll send you the app again and you need to go through the app. I went back out to the truck and went through the link but received the same message. I went back inside and showed her and she then yelled you aren't listening to me you have to do it through the app. I tried to show her the error message which at that time Coty came up and said I want the keys to the truck, I asked if we could get a different one since the mileage is incorrect and she said NO you have to wait for the app to come through. I asked if they could just correct it in the system Again No you have to go through the app in fact we won't rent to you. Please leave. I then went outside and called the Uhaul we usually go through and he told me they could have just went in and updated it for me. I want to see these girls FIRED for the way they treated us. All they needed to do was help us out, or at least Coty could have handled it better since Jennifer wasn't handling it well at all. Coty being the manager needed to just calmly help us out with the issue at hand instead of just coming over and taking the keys away from us and telling us to leave. I really want a phone call from Coty's boss. This is not right to have the two of them A. working together and treating people like that B. having the attitude as you walk in the door C. they should be problem solving instead of talking the keys and telling us to leave. We use Uhaul listed mover's and we had the mover's waiting for us. We had to go find a store that opened at 8:00 that had a truck available. Thankfully the Dunlap location knew how to do their jobs. Please see to it that these girls are removed from each other, fired or demoted they work horrible together.

LOREN K. 
Évaluation :
5

Well you don't need to change a thing. The general manager at this location is awesome. Bruce did a amazing job any time I need a truck This is the location I use. Never have I had any issues at this location. The place is clean the trucks and equipment are clean and well maintained. I just don't have anything bad to say about this location or personal. Thank you UHaul and kudos to Manager Bruce

FRANCISCO A. 
Évaluation :
5

To make it clearer where to find your final payment you took off my debit card. Thank you much

rosalind J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NANCY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORI M. 
Évaluation :
5

Online reservation placed me at a closed store. Cust. rep and scheduler got me another appt within the hour, and the new store even gave me a discount for the trouble after I asked. 0/5 stars for the 12280 N 51st location, 5/5 for the Dunlap & I17 store

ROBERT S. 
Évaluation :
4

the entire lot needs to be larger for all that goes on there. it is scary moving in and out of the lot.

DENESSA D. 
Évaluation :
5

The vehicle, although clean by appearance, had a nasty smell. I did notice the employees didn't take long to clean the next u haul that came in, so i would say, they need to take more time in cleaning.

GLORIA M. 
Évaluation :
3

I arrived at the location at about 6:58 a.m. and the door was open. No one was at the counter so I went in search of someone. When I found her she immediately gave me attitude and then accused me of being rude after she said "we don't open up until 7:00" in a very snippy tone. She then said "I'm going to get my manager because I can't deal with you." This woman - Stephanie, according to her name tag - should NOT be working in a job where she has to provide customer service because she is a very rude young woman. If you do not want customers entering the business prior to opening time - don't LEAVE THE DOOR OPEN (and again, it was 2 minutes). I am a good customer and how this woman treated me is unacceptable!

JANICE F. 
Évaluation :
1

Have correct truck size that was ordered.

mary D. 
Évaluation :
5

Excellent service!

JOHN L. 
Évaluation :
5

Everything was perfect!

Kelly P. 
Évaluation :
5

Thank you very much it took the whole day to empty out my apt and put it in storage if I had to do it with my van it would have taken 3 days to move everything

DOROTHY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALI A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tia L. 
Évaluation :
3

I did not like the fact that you charged me 10,00 $, and only gave me 30 miles to complete the move. It would be better if you gave people 100 miles to compete their moves. While 10,00 $ is not a huge amount, The 30 miles a joke. Not very happy about that.

Victor R. 
Évaluation :
5

Awesome staff

SCOTT B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tia L. 
Évaluation :
5

The truck smelled like cigarette smoke, not a little bit, like someone had been smoking in it for a week. The staff was great and pick up and drop off was easy. Your mobile options and the electronic documentation and experience was great

Patrick C. 
Évaluation :
5

Return was super quick & easy. Everyone was really nice. They even let me sit inside while I waited to be picked up!

Savannah P. 
Évaluation :
5

I'm always happy with my rentals and I appreciate your great customer service and good equipment. ♥️

SUZANNE W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHER L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASAD FARD R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan O. 
Évaluation :
5

No improvement needed

OSVALDO L. 
Évaluation :
5

Dee is so easy to talk to and was very helpful to me. I have rented a Uhaul in the past and they have the best driving trucks! This time around I rented a storage and the Dee made it an easy trip. Thank you for great service 😌

SAVANNAH C. 
Évaluation :
4

I was supposed to get a 79,00 $ reimbursement on my bank debit card. I have not received this. I moved clear across town and it is a real pain to have to go back to my rental location . Pouvez-vous m’aider?

SUSAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alicia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DERECK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricky H. 
Évaluation :
5

National security defense forces you can clean the insight a little better

PATRICIA K. 
Évaluation :
5

Great service.

AVERY B. 
Évaluation :
5

Awesome experience fast friendly very knowledgeable and respectful I will definitely use this location in the future!

JASON R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW B. 
Évaluation :
3

Faster service

TONYDONN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer G. 
Évaluation :
5

Everything was great ! No complaints

Paige N. 
Non les évaluations ont été soumises pour cet établissement.

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