I just dropped of after hours.INA JEAN T.
Customer Reviews for U-Haul at Dunlap & I-17
Pour nous contacter
Phoenix, AZ 85051
(W Of I-17)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Rick D.
Keep up the good work that location is the bestTONY P.
Le client n'a pas laissé de commentaire.ATOM C.
Rude and condescending employees.TRACY H.
Personnel was helpful to an extent. 1. They didn't do an inspection of the vehicle with me prior to me taking it. 2. They didn't offer to put the dolly in the truck. 3. They didn't offer to show me how to lock the back of truck. I had to go & ask for assistance.MARIA H.
Geno is the best Uhaul representative in the world! Really appreciate his character and the took care of meMARCUS D.
Very helpful people. Equipment just what I needed. Great mob.linda L.
Le client n'a pas laissé de commentaire.Joseph K.
Le client n'a pas laissé de commentaire.Monica H.
Everything went smoothly and quickly. Appreciate the staff explaining the difference in the truck according to what we need. Was on point and only needed to make one trip.DESTIN G.
Le client n'a pas laissé de commentaire.JOHN F.
Excellent service and equipmentMelinda R.
Super convient in & out. Had my whole move done hours in advance. Nothing was broken which tells me there trucks have great suspensionJames F.
Le client n'a pas laissé de commentaire.Marquita A.
Customer service today was horrible employee stayed on her phone while customers piled up and she was rudeBrandon R.
Le client n'a pas laissé de commentaire.Shanna B.
Truck needed alignment work. We all kept pulling left.DAVID N.
Le client n'a pas laissé de commentaire.Justin L.
Your mobile app is not ovey user-friendlyDANIEL L.
Le client n'a pas laissé de commentaire.Linda C.
Great Experience. Employees very friendly.MAURICE M.
Le client n'a pas laissé de commentaire.ALBERT C.
Great place to go rent tell all my friendsJOHN C.
Very knowledgeable and helpful staff. Pleasant customer experience from beginning to end.Jim K.
Believed I was overcharged. Was charged 134 $for 3 hrs motorcycle trailer rentalJames L.
All good there thanksJOHN C.
Nothing at all, the location I rented from was perfect! Very professional and fast! 2701 W. Dunlap has awesome service!!ILIYA J.
Extremely helpfulLOREN K.
We came to this location and were met with extremely helpful guys both when renting and returning the truck. They actually went over and above asking if everything was okay did we have any problems with the truck. I told the young man that was helping us thank you so much for your kindness since we had the keys taken away from us at the original location we booked this morning. I told him we had originally booked at 51st & Glendale, he then told me that they get many people coming from that location saying similar things. If you look at Yelp these young ladies Coty & Jennifer are nasty to their customers. They are rude & lazy. I would personally like a phone call from Coty's boss since I truly believe they both need to be demoted or fired for the way they treated us and previous customer's. We own a staging business and rent a Uhaul once or twice a week for the past 3 years, we have never been disrespected like we were this morning. AGAIN BOTH OF THESE GIRLS NEED TO BE FIRED or at the very least demoted. When renting a truck we always make sure the mileage and gas are correct. When we (my wife and myself) looked at the mileage it was actually 30 000 mile off, I knew when I returned the truck this would be a problem. I went in and told Jennifer, she very rudely said EVERYTHING NEEDS TO BE DONE THROUGH THE APP SIR.. so I went to the link and took a photo of the real mileage but I received an Error message talk to Representative. I went back in and showed her the message and she said YOU HAVE TO DO IT THROUGH THE APP. I said but I received an error message - she said I'm sorry but you have to do it through the app. I said you are not listening to me, she again said do it through the app. I asked for a different truck & she said NO I'll send you the app again and you need to go through the app. I went back out to the truck and went through the link but received the same message. I went back inside and showed her and she then yelled you aren't listening to me you have to do it through the app. I tried to show her the error message which at that time Coty came up and said I want the keys to the truck, I asked if we could get a different one since the mileage is incorrect and she said NO you have to wait for the app to come through. I asked if they could just correct it in the system Again No you have to go through the app in fact we won't rent to you. Please leave. I then went outside and called the Uhaul we usually go through and he told me they could have just went in and updated it for me. I want to see these girls FIRED for the way they treated us. All they needed to do was help us out, or at least Coty could have handled it better since Jennifer wasn't handling it well at all. Coty being the manager needed to just calmly help us out with the issue at hand instead of just coming over and taking the keys away from us and telling us to leave. I really want a phone call from Coty's boss. This is not right to have the two of them A. working together and treating people like that B. having the attitude as you walk in the door C. they should be problem solving instead of talking the keys and telling us to leave. We use Uhaul listed mover's and we had the mover's waiting for us. We had to go find a store that opened at 8:00 that had a truck available. Thankfully the Dunlap location knew how to do their jobs. Please see to it that these girls are removed from each other, fired or demoted they work horrible together.LOREN K.
Well you don't need to change a thing. The general manager at this location is awesome. Bruce did a amazing job any time I need a truck This is the location I use. Never have I had any issues at this location. The place is clean the trucks and equipment are clean and well maintained. I just don't have anything bad to say about this location or personal. Thank you UHaul and kudos to Manager BruceFRANCISCO A.
To make it clearer where to find your final payment you took off my debit card. Thank you muchrosalind J.
Le client n'a pas laissé de commentaire.NANCY F.
Le client n'a pas laissé de commentaire.LORI M.
Online reservation placed me at a closed store. Cust. rep and scheduler got me another appt within the hour, and the new store even gave me a discount for the trouble after I asked. 0/5 stars for the 12280 N 51st location, 5/5 for the Dunlap & I17 storeROBERT S.
the entire lot needs to be larger for all that goes on there. it is scary moving in and out of the lot.DENESSA D.
The vehicle, although clean by appearance, had a nasty smell. I did notice the employees didn't take long to clean the next u haul that came in, so i would say, they need to take more time in cleaning.GLORIA M.
I arrived at the location at about 6:58 a.m. and the door was open. No one was at the counter so I went in search of someone. When I found her she immediately gave me attitude and then accused me of being rude after she said "we don't open up until 7:00" in a very snippy tone. She then said "I'm going to get my manager because I can't deal with you." This woman - Stephanie, according to her name tag - should NOT be working in a job where she has to provide customer service because she is a very rude young woman. If you do not want customers entering the business prior to opening time - don't LEAVE THE DOOR OPEN (and again, it was 2 minutes). I am a good customer and how this woman treated me is unacceptable!JANICE F.
Have correct truck size that was ordered.mary D.
Excellent service!JOHN L.
Everything was perfect!Kelly P.
Thank you very much it took the whole day to empty out my apt and put it in storage if I had to do it with my van it would have taken 3 days to move everythingDOROTHY R.
Le client n'a pas laissé de commentaire.ALI A.
Le client n'a pas laissé de commentaire.Tia L.
I did not like the fact that you charged me 10,00 $, and only gave me 30 miles to complete the move. It would be better if you gave people 100 miles to compete their moves. While 10,00 $ is not a huge amount, The 30 miles a joke. Not very happy about that.Victor R.
Awesome staffSCOTT B.
Le client n'a pas laissé de commentaire.Tia L.
The truck smelled like cigarette smoke, not a little bit, like someone had been smoking in it for a week. The staff was great and pick up and drop off was easy. Your mobile options and the electronic documentation and experience was greatPatrick C.
Return was super quick & easy. Everyone was really nice. They even let me sit inside while I waited to be picked up!Savannah P.
I'm always happy with my rentals and I appreciate your great customer service and good equipment. â™¥ï¸SUZANNE W.
Le client n'a pas laissé de commentaire.CHRISTOPHER L.
Le client n'a pas laissé de commentaire.ASAD FARD R.
Le client n'a pas laissé de commentaire.Susan O.
No improvement neededOSVALDO L.
Dee is so easy to talk to and was very helpful to me. I have rented a Uhaul in the past and they have the best driving trucks! This time around I rented a storage and the Dee made it an easy trip. Thank you for great service ðŸ˜ŒSAVANNAH C.
I was supposed to get a 79,00 $ reimbursement on my bank debit card. I have not received this. I moved clear across town and it is a real pain to have to go back to my rental location . Pouvez-vous m’aider?SUSAN S.
Le client n'a pas laissé de commentaire.Alicia M.
Le client n'a pas laissé de commentaire.DERECK S.
Le client n'a pas laissé de commentaire.Ricky H.
National security defense forces you can clean the insight a little betterPATRICIA K.
Great service.AVERY B.
Awesome experience fast friendly very knowledgeable and respectful I will definitely use this location in the future!JASON R.
Le client n'a pas laissé de commentaire.ANDREW B.
Faster serviceTONYDONN L.
Le client n'a pas laissé de commentaire.Paul V.
Le client n'a pas laissé de commentaire.Jennifer G.
Everything was great ! No complaintsPaige N.
Le client n'a pas laissé de commentaire.CHARLES K.
I have always used this location, even if there is a mishap, the mgr. Bruce always kept me a satisfied customer. Yes, I keep recommending this location.Tracee T.
I rented truck for 12 hours and was charged for 2 days.Marvel N.
Equipment drop-off was super easy, very convenient, and the staff was polite, I had no issues with UHaul. The moving assistants we hired through UHaul, Key Movers, were a disgrace. They showed up on time but moved so slowly and quit after ten minutes. One texted while pushing a vacuum, one stood around scratching his head. I was a team lead coordinator for a major U.S. moving company, and I found their performance very embarrassing. Beyond their lack of speed and any sign of professionalism, they laughed at my wife after she explained that I am a stroke survivor and she is severely/terminally ill and that we were moving faster than they were. They walked out of the job after laughing at my wife and refused to send replacements or refund. NEVER HIRE KEY MOVERS/MOVING!!CHRISTOPHER JAME G.
Le client n'a pas laissé de commentaire.John W.
Been to this U-Haul location several times best group of people ever very friendly and helpfulJOHN C.
Turning my truck in was a breeze. Great help, very courteous and processional. Took less than 5 minutes and we were out of there. The staff are the only reason I'm not done using U-Haul.Patrick N.
My first impression was very positive when I received a courtesy call after posting a comment regarding my upcoming rental. The person wanted to make sure everything was according to my needs. Pickup and drop off were both quick and smooth.LOUIS A.
I was charged 54 dollars for going 7 miles. I live 1,42 miles away from the u-haul. The storage facility was 2 miles away. Round trip was a total of 3,42 miles.STACEY W.
There was a HUGE dent in the passenger-side door, obviously someone smashed into it but it was never repaired. The gas was only at 1/4 tank when we left. The truck was nowhere NEAR where the system said it was, but on the other side of the lot.Laurel K.
It was all goodJENNIFER B.
Le client n'a pas laissé de commentaire.ANGELINA B.
All in all a positive experience. Got the job done.Elizabeth G.
Make it cheaperJOZSEF K.
GPS sent me across the street fyijennifer M.
Both clerks I dealt with when checking out the trailer and returning it were friendly and externally helpful. The size of the parking lot does make it hard to maneuver with a lager pickup and trailer.Kenneth C.
Le client n'a pas laissé de commentaire.Kendall S.
Outstanding Uhaul personnel.STEPHEN E.
reserved pickup/drop off at specific location. uhaul changed pickup/dropoff location without notice. disrupted the schedule and caused additional costs to us. counter help at revised pickup location offered small discount on mileage for the inconvenience which was appreciated and she made a positive effort to rectify the negative experience.STEVE K.
Le client n'a pas laissé de commentaire.ANTOINE L.
Le client n'a pas laissé de commentaire.Rafael S.
Le client n'a pas laissé de commentaire.Thomas B.
Very helpful and understanding of our stressful situation with moving but everything went smoothly!ANGEL S.
Le client n'a pas laissé de commentaire.DEAN M.
Le client n'a pas laissé de commentaire.Kelly T.
Le client n'a pas laissé de commentaire.Karen O.
The manager ( Brandon? & all of his staff are fast& friendly!Benson M.
Le client n'a pas laissé de commentaire.Tanya H.
You had the kindest staff & they went above & beyond so happy to have met & worked with them! Thanks kindly!TONI M.
Le client n'a pas laissé de commentaire.Vincent T.
I had this done for my son, You can't make an appointment without giving your credit correct. He was told that there was no credit on file and had to use his own money??? Plus could have received the email sooner than the day before??John P.
Bruce is excellent!Nicki K.
Le client n'a pas laissé de commentaire.GARY V.
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
Nous avons un programme de récupération adaptative visant à améliorer l'environnement!