Customer Reviews for U-Haul at El Camino Ave

8533 évaluations

1650 El Camino Av   Sacramento, CA 95815
(Off Bus 80)

(916) 929-2215

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(916) 929-2215

1650 El Camino Av
Sacramento, CA 95815
(Off Bus 80)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

This Uhaul location is the best. Thank you Mr. Hartman

Jason L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alyse P. 
Évaluation :
5

I was told the receipt would be e-mailed to me but I have not seen one.

Michael B. 
Évaluation :
5

Absolutely couldn't be more pleased. Everyone kind and courteous.

Bernard H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David L. 
Évaluation :
5

Merci.

Herman B. 
Évaluation :
4

I don't understand the charging for 1. The rental per day 2. Per mile 3. Fuel costs. So we pay for the rental for the day, cool. Then we pay for fuel so they don't have to do it, also cool. But for each mile? What is that for? The depreciation on the vehicle should be covered by the daily fee. I feel like I have used Uhaul before and they never charged by the mile on top of the other two charges. Will be using another company with more reasonable charges next time.

Michael B. 
Évaluation :
5

Rien

Rudolph M. 
Évaluation :
5

Fast friendly service every time!

Diane B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronnie M. 
Évaluation :
5

The whole process and the vehicle itself was much easier and better than I expected.

ROBIN P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
1

Broken truck/ no roadside assistance/ no compensation

Dharmik P. 
Évaluation :
5

Great service

Lakieko W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josephine O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin W. 
Évaluation :
5

The best U-Haul experience I have ever had

Christopher C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shanti Y. 
Évaluation :
1

You have the wrong email.

Sundeep B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio M. 
Évaluation :
1

Back tire was bent tail gate was tweek truck was dirty

David S. 
Évaluation :
5

Aucun

Jose D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig W. 
Évaluation :
5

The staff were outstanding... can't thank them enough... they were so helpful... will never go anywhere else but Uhaul

Hal M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul T. 
Évaluation :
3

I rent trucks from your company on a weekly basis and have for years! I called to ask about a charge and the representive David was very rude from the start of the conversation! I was charged for gas i have never returned a truck with gas not where it needs to be a have the proof with receipts and mileage but he hung upon my and said i was yelling which i was not! As i said i rent all the time from your company and i know how to speak to others ! I am going to go in the store and speak with manager! Or i will no longer work with your company!

Freedom G. 
Évaluation :
5

Great Customer Service

Jonathan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angelo S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Froylan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel C. 
Évaluation :
5

Keep up the good work

Lee A. 
Évaluation :
5

My interaction with the staff was excellent. My brother and I reported the fuel was at 3/4 tank which was less than was invoice at check out. The gentleman was kind and informative and reassured us that we would be charged for the mileage/gasoline used based on what we reported. We were very happy with the customer service we received and will recommend our facility to our friends and family. The truck was clean and we appreciated the staff cleaning trucks when we returned the truck we rented. With sincerity, Nancy and Tim

Nancy C. 
Évaluation :
4

Didn't like customer service telling one thing and one price like I was quoted by them for a supposedly special I was supposed to be on but the in store clerks telling me and charging me more..War

Rebecca L. 
Évaluation :
5

Lower the rate charged per mile. With cost of the rental and optional accident insurance coverage it can get a little pricey. Accident insurance coverage is optional but why would anyone want to take a chance on no coverage, so you have to do that option.

Kenneth L. 
Évaluation :
5

Extremely easy to rent, and after a very long day of moving, I really appreciated the online return process - park the truck, fill out the form online, take a few pictures and you're done! Five stars all the way around.

Daniel K. 
Évaluation :
2

At least one employee was not wearing a mask (had it pulled down to chin and not covering his mouth or nose) inside the building and was a "close talker." Staff was rude on the phone when calling to ask when we were coming back because they had another customer there to rent the trailer we were using.

Nathan R. 
Évaluation :
5

The store is awesome and I will now only use this store for all my work projects. So please tell them thank you from me, they rock

Joseph F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marquis W. 
Évaluation :
5

This is an fantastic facility. Clean trucks, nicely maintained. No problems man. Fo sho. Always pretty much has a truck available when I reserve. We appreciate that and my customers. Thanks a bunch. This facility rocks.

CALVIN G. 
Évaluation :
5

Just keep on doing what you are doing now. You are very professional, friendly, effective !

Betsy R. 
Évaluation :
5

customer service was awesome too. clean store huge variety of equipment to use for packing and moving thank you U-Haul this is my first time renting a truck and a car dolly and I'll definitely be back very simple no hassles nothing like that awesome first experience

Stephanie C. 
Évaluation :
4

I don't know. My experience there was very good. Prompt, and courteous service.

Van B. 
Évaluation :
5

I've been renting from this facility for decades, due to their profesional manner in working and treating clusters.

Elisa V. 
Évaluation :
5

They are awesome, quick easy check ins and outs. Affordable prices and convenient with being next to the freeway.

Austin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
3

Picked up vehicle early in the morning and it was under staffed

Richard G. 
Évaluation :
5

This drop off had very clear signage, no issues returning. I was greeted within 2 minutes, checked out in no time, and I even saw them cleaning the truck already as I was leaving. I would recommend.

Alexandria G. 
Évaluation :
1

My original reservation was at your North Freeway location. I reserved a month ago, confirmed with the location 2 days prior then arrived to pick up and was informed that no trailer was available. What a joke. Through persuasion had manager call El Camino location to find a trailer was told I had to return it Sunday while my reservation was through Monday. NOT HAPPY!. Considering dumbing U Haul. Even tough I've been a 6-10 times a year regular client for 5 plus years.

David V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corina J. 
Évaluation :
5

Excellent customer service before and after

Antionette A. 
Évaluation :
1

Tried to cheat me out of 63,00 $.. Marion Baker(owner) was extremely rude and unprofessional, needs to be disciplined asap. Other owner David Hartman was nice but he is a con artist and also a certified liar that gives fake receipts to his honest customers. Worst experience ever at uhaul el camino Sacramento.

Robert M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ahmad A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mariela H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

April L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

donald M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristy G. 
Évaluation :
5

The young man was helpful. It was quick and easy.

KIMBERLY M. 
Évaluation :
5

Check out was easy and friendly. Thank you.

Kyle T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alissa H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alicia O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lyric C. 
Évaluation :
1

The staff doesn't even acknowledge me when I came in, poor greeting i was first the last customer was helped first with his propane that looked bad on the older man that was working there! The girl with purple had a attitude problem she was not friendly at all! I felt like I was not welcomed there. The truck was dirty! With 3/4 of gas! I was supposed to return the truck with a full tank, not happening

Jaime D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rex L. 
Évaluation :
3

I was told to clean

Long X. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ana S. 
Évaluation :
5

Nothing everything was outstanding

David H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jesus A. 
Évaluation :
5

Keep up the good work.

Carl B. 
Évaluation :
5

Top of the line service 👌thank you 😊

Joseph F. 
Évaluation :
3

You need to have Male workers working along with female daily. Women do not have the strength to load auto transports .

Helen P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Katalina H. 
Évaluation :
4

I still haven't received my email receipt?!?

Michael F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfred M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tommy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tommy K. 
Évaluation :
1

LeAnn was extremely rude and behaved as though my business was an inconvenience to her sitting in her seat. Spoke disrespectfully and was extremely dismissive both on the phone and in person. Gave me such a horrible experience for the two days I was renting the truck. Beyond unprofessional and just downright ugly behavior.

Mary Ann Joy D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher V. 
Évaluation :
5

The customer service was great! The guy that helped me was funny and the process was easy. They didn't have the right trailer available but they still had something available for me. Overall good experience with good prices!

Talonna P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blair S. 
Évaluation :
5

Awesome team... Vincent, Fiji, Mariah, Jen and Manager, Dave. Thanks for holding my truck and helping me with the check-in/ rtn. Always great a great experience w/ you all! .... To all customers looking for a reliable, and consistently well managed location that cares about your experience, 1650 El Camino is it. Best regards. ~ Spencer

Spencer A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

YANG V. 
Évaluation :
5

Very nice experience. Seamless and easy to rent a van.

Annette B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jason S. 
Évaluation :
5

MERCI

Viktor V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim M. 
Évaluation :
5

Very efficient check in. Saw me driving in on the return and was already at the parking slot waiting to unhook.

William G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ELIZABETH B. 
Évaluation :
5

Thanks

Viktor V. 
Évaluation :
5

I return the truck the same day call me

Sidney D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Flavia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lance H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew T. 
Évaluation :
5

The truck I rented had an engine light on due to the gas cap needing to be replaced. I am guessing due to the pandemic and trying to keep costs low, the gas cap was not a high priority, although it did make me nervous while driving it. The inside of the windshield was dirty and had a lot of glare when the sun hit it although the staff was good and helpful. No problems with my reservations as the truck was available for me when I arrived.

John H. 
Évaluation :
5

Your employees handle this facility in an excellent manner.

Raul E. 
Évaluation :
5

OUTSTANDING SERVICE FROM THIS FACILITY. HAD CONTACT WITH BRITTANY , WHO WAS VERY PLEASANT AND VERY HELPFUL. . A VERY SPECIAL THANK YOU TO MELISSA , WHO WAS ABSOLUTELY AMAZING AT EVERYHING.

FRANK S.  |  Expérience générale 
Évaluation :
5

Thank you for accommodating us on a short notice. Great staff, manager is very helpful and understanding. Thank you all so much.

Iffat S.  |  Expérience générale 
Évaluation :
5

Thanks for shipping without any damage

Raghavendra M.  |  Expérience générale 
Évaluation :
5

Thanks

mike m.  |  Expérience générale 
Évaluation :
5

My comments are for uboxes, I did not see the facility. I was so impressed by the customer service, great communication and reliability of uhaul uboxes. Would recommend & would absolutely use again.

Melissa L.  |  Expérience générale 
Évaluation :
4

The GM was outstanding, Melissa. She alone is the reason this location operates well. My complaint is that corporate wouldn't deliver my containers because I live 10 miles outside service area. ??

Mark C.  |  Expérience générale 
Évaluation :
5

Karina was incredible when she dropped off the boxes. She was professional and friendly. She was efficient. She responded to our desires very promptly. We were very impressed!!

Remington L.  |  Expérience générale 
Évaluation :
5

Excellent and timely, did translation online so I didn't see facility

Edward T.  |  Expérience générale 
Évaluation :
2

Getting my U-Box took about 10 days AFTER arrival at this facility. Poor communication at all facilities across U.S.; Young inexperiened staff, not trying to be helpful. Box put on backwards in MI.

ann b.  |  Expérience générale 
Évaluation :
1

The facility staff was fantastic, but delivery was a nightmare.The delivery was more than 8 hours late without notice.The boxes were too low so the doors didn’t clear the ramp.Pickup was 3 days late.

candice c.  |  Expérience générale 
Évaluation :
1

After spending 2 000 $to ship a box across America, the last thing I need is uncooperative people who don't listen or take responsibility for inconveniencing their customer.

Tracy S.  |  Expérience générale 
Évaluation :
5

Great Service. Very Responsive

NOBLE N.  |  Expérience générale 
Évaluation :
4

I would have rated facility excellent but they have not been able to resolve an overcharge on my account of approximately 180,00 $.

Rodger D.  |  Expérience générale 
Évaluation :
5

We didn't use the actual facility, we rented two U-Boxes. Ratified with them is mild, their size is deceiving and welcomed at the same time. Your driver was extremely helpful, I encourage U keep her.

tom l.  |  Expérience générale 
Non reviews have been submitted for this location.

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