Évaluations des clients U-Haul at East Colfax

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul at East Colfax

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Mark C. le

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Le client n'a pas laissé de commentaire.

Gary C. le

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Le client n'a pas laissé de commentaire.

Brad D. le

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I am very frustrated. I left my work keys in the cup holder and I was not called or told that they were there. I called 3 times on Sunday morning at 9 am and I was pretty much blown off. The man who answered the phone said " hey boss, I don't have your keys and I just rented your truck" I was floored. I told him I needed to come and check. There are very important keys to 10 locations. It was my mistake but I tried so hard to resolved it ASAP.

Rian M. le

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Michael at this location was beyond helpful after an AWFUL experience at the Stapleton location. Happy to share more if necessary. I will be filing an inconvenience claim

Meagan B. le

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Very fast and easy pick up and drop off of van. Good customer service.

Dwight H. le

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Le client n'a pas laissé de commentaire.

William L. le

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Everything was smooth and quick , friendly staff no complaints whatsoever. If needed again, would not even look for another rental company.

Brendon P. le

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Le client n'a pas laissé de commentaire.

Betsy V. le

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So this location was good and but there were a lot of problems with uhaul all together. I started with trying to rent an auto transport at about 11am and I didn’t actually get the reservation in until I went to another location at about 4:45pm. I kept getting the international server was down on the phone and it wasn’t possible to actually put in a time for reservation so someone would call back by 6 pm that day. (That call actually didn’t happen until the following Monday.) Aside from being on the phone with uhaul for three hours, which most of that time was spent on hold I also ended up having to go to three separate locations. After finally getting a reservation we showed up and the guy refused to rent to us unless I bought another 40 dollar part that is only sold by uhaul. (Found this out after going to multiple car parts stores to find the part. The person who was helping to haul is a mechanic and he said the part was unnecessary.) On top of that, the technician was extremely rude. Needless to say we ended up going to a second uhaul location that had TWO auto transports, but we were unable to use them because they were both broken. So the gentlemen was very kind and helped us look for another store that had one. It took a while because apparently they were out across the entire state and that includes out of the Denver area. We went to this location and the gentleman here was very kind as well. He informed us from the start though that the machine was not working and there was a very large chance that the transaction would not go through due to the same problem they were having online with the server being down. Fortunately and after literally five hours of trying to get this thing it finally went through for a reservation at 4:45pm. We had the auto transport finally and it worked well, but when I tried to check it in online it was telling me that there was nothing rented so I couldn’t check it back in. which resulted in getting checked in the next day cause you guys are closed on Sundays (cause who moves on a Sunday, right?) and got charged an extra fee. The people who actually helped were great, but there were only two employees out of ten that actually helped. Its not to say they weren’t nice except for the guy who refused to give it to us. They just weren’t helpful.

Anthony V. le

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This location has a lot of neighborhood people that hang out in the area. There should be cameras at the after hours drop off location.

michael O. le

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Very nice customer service folks.

Mirian T. le

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Le client n'a pas laissé de commentaire.

Caroline W. le

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Everyone was kind and polite

Mark S. le

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Le client n'a pas laissé de commentaire.

Justin D. le

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Le client n'a pas laissé de commentaire.

Diana J. le

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Both agents were extremely helpful. Thank you so much

Jeff Z. le

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Le client n'a pas laissé de commentaire.

Max M. le

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Uhaul associate Michael Martinez was great! Answered all my questions and provided prompt service.

Jason L. le

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This is far from being corrected based on a short review. Trust me. Let's just say a story shared by the manager about a uhaul returned with 7gal of blood in it is bad enough. To go further to educate me that if all the iron was extracted it would take 1000 gals of blood to make one sword. WHOA? Yeah, ok psycho....can I be on my way now. Jesus help this store.

Charles G. le

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The general manager was friendly and professional. She was a treat to interact with.

Debrah S. le

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They messed up my pick up location and failed to inform me a few moments before my pick up I am requesting a full refund

Djuana D. le

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Provide a discount to Business Owners who utilize the trucks on a regular basis. Example: Movers, Stagers, Professional Organizers, etc. Thank You!

Chan T. le

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Thanks

Bret L. le

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Le client n'a pas laissé de commentaire.

Kenneth C. le

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All of the staff here was amazingly knowledgeable and friendly. They went above and beyond to make our move as smooth as possible and gave honest advice. Thank you for everything!

Dena F. le

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Le client n'a pas laissé de commentaire.

Debbie G. le

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Le client n'a pas laissé de commentaire.

Deborah B. le

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Le client n'a pas laissé de commentaire.

francsico F. le

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The 19.95 you advertise on the side of your vehicles was closer to 80. Some people might call that false advertisement.

Karalea P. le

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Le client n'a pas laissé de commentaire.

Andrew C. le

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Le client n'a pas laissé de commentaire.

MICHAEL M. le

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Le client n'a pas laissé de commentaire.

Steven B. le

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Miss Riggs was very easy and professional to deal with. A great personality! Sincerely Snappin Steve Ballas

Karen K. le

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Le client n'a pas laissé de commentaire.