Customer Reviews for U-Haul at East Colfax

2553 évaluations

8150 E Colfax Ave   Denver, CO 80220
(@ Unita)

(303) 399-7010

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(303) 399-7010

8150 E Colfax Ave
Denver, CO 80220
(@ Unita)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

The surrounding area was not inviting. A lot of foot traffic during an after hours drop-off.

PAUL D. 
Évaluation :
5

Super easy to rent and friendly staff. Thanks!

Jessica P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TAMMY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FLETCHER D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOANNA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elissa M. 
Évaluation :
2

Clean the truck, gas it up, install windshield wipers, answer the phone

Stacy F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Samuel D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT S. 
Évaluation :
3

The only issue I had is the location. The employees were wonderful but that area is not safest. A man was yelling top of lungs. Bunch of people hanging around. The Uhaul lot is small and you can only drive one way, this was another major issue when people don't follow the arrow/direction. My sister and I had trouble backing out the cargo van and her vehicle because people were either going the wrong way or blocking tge the path way.

Angelique P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Naomi A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lori M. 
Évaluation :
5

Staff and owner were very helpful and professional.

TERENCE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATRINA H. 
Évaluation :
3

Tried to say there was more gas in the tank when I picked it up than there really was and charge me an extra 13 $. Fortunately I'd taken a photo of the gas gauge and mileage before pulling out from the parking lot.

SANDRA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Samuel D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher S. 
Évaluation :
5

Getting a truck on short notice was easy and staff were friendly and helpful

Garrett N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES C. 
Évaluation :
1

The truck was infested with roaches. Moved to a just built, brand new apartment and found some roaches after moving my stuff in. Check trucks for roaches and other pests and take are of them before letting someone else use the vehicle/equipment.

Cameron R. 
Évaluation :
3

Pickup did not have windshield wiper blades. We did not realize this until we were 1,5 hours away. We had to get some at an auto parts store. We were reimbursed when we returned the vehicle.

LINDA N. 
Évaluation :
5

I have always liked this company for the way you treated us. I have witnessed your growth and the newer vehicles are way cool. Thank you for experience.

SHAWN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARTHIK R. 
Évaluation :
4

Would have preferred having someone at this location when I turned in the trailer. I asked a neighbor in the area to help park the trailer after it was unhitched. It was not possible for me as 78 year old woman do this.

Jean C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNALDRICH S. 
Évaluation :
3

Trailer was outdated. It needed to be scrapped. Clearance lights didn't work, left tail-light didn't work. The trailer leaked, allowing water entrance into the enclosed space.

Bernard D. 
Évaluation :
2

Customer Service was excellent! While doing pre-trip on first Truck that they gave me, the outer tire was completely bald (right rear) I took a look at another truck same size also noticed that the rear tire of this vehicle had another rear tire was bald no tread. The Truck they did assign me was in good condition! Tires and Brakes are a high priority all the time, especially when traveling long distance. Customer Service excellent!! Not sure who services your vehicles. Thank you so much! 😊

PAMELA N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOMAS C. 
Évaluation :
3

Only one workers line was ridiculous took us 1hr to get our rental

GABRIEL M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert P. 
Évaluation :
5

They were very professional n o e guy had been doing it for 13 years n he made process so positive n fun!!

Robert P. 
Évaluation :
3

More employees in the morning. I went on a Saturday morning 5/29 and only one employee was working with a consistent line of about 8 customers. He was very calm and professional however and moved everyone through as quickly as possible. Excellent customer service

Andrew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marlene C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL S. 
Évaluation :
2

They only had one person working on a Saturday morning and the line was sooo long to check in. No instruction was given regarding returning the vehicle other than gas.

KAREN U. 
Évaluation :
4

The location was way out of the way for me to go pick up because the first location I booked wouldn't have had my reserved truck till many hours later. But the people at the Colfax location were great at getting me situated and out the door faster than expected.

Samantha B. 
Évaluation :
1

The store was supposed to open at 7am. The guy did not get there until 7:30am. There was a line out the door waiting for him. And not once did he apologize to anyone. The inside of the UHaul was clean but it was missing windshield wipers We told the guy when we dropped it off, but he didnt seem to care. I will never use this location again. The fact that the guy was 30min late held back a lot of people's plans. People pack and move on the wknd for a reason and to be late is extremely unprofessional.

LEANN O. 
Évaluation :
3

n/a

SCOTT L. 
Évaluation :
5

Very nice and clean and the works are very good with you

Werra T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keith M. 
Évaluation :
5

Representative was courteous and very knowledgeable of extra services and products.

TAMAR M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERIN MORRISON K. 
Évaluation :
2

Waited nearly an hour for manager to arrive to pick up truck as "no one wanted to come in to work." Felt like he was doing me a favor.

CHRISTOPHER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James L. 
Évaluation :
1

This was the worst Uhaul experience I've had. I had received an email saying my pickup location had changed, much further out of my way. Then, I was charged for all the extra miles I had to drive. Dealing with the store was what really made this an awful experience. The store was supposed to open at 9:00, I had completed the authorization and just needed to get keys and go... there was no employee at the location until 9:45, which put my entire say back an hour, when I had hired movers set and paid for a certain time. Got in the truck and there were no wiper blades on the truck, it was raining. I had ordered two dollies, neither were in the truck. Overall, I was unable to complete my move, which is costing me time and several hundreds of dollars in storage fees, Uhaul fees, gas fees, and mover fees. Also, was on hold with Uhaul customer service for 50 minutes while waiting for someone to show up at the location, never got an answer.

Kristi H. 
Évaluation :
3

Y'all didn't give me the dolly and blankets I asked for. Also there were no windshield wipers and it was raining. Like there were no blades just the hooks

Philip R. 
Évaluation :
5

Based on location, I didn't feel safe on the property.

MARK O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN T. 
Évaluation :
3

I did not rent from this location but was forced to go further to pick up my rental.

RONALD P. 
Évaluation :
2

Finish the remodel. Have an indoor space where I can talk to a representative out of the rain. Clean the center console of the van before you rent it. Put the windshield wipers back on the van before you rent it. Make sure the side view mirrors are not cracked/broken. Other than that? Keep up the good work :-)

SIMON A. 
Évaluation :
2

The majority of the issues I saw were simply the place was under construction/renovation; however, the staff were helpful.

SENOJ W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARVIN P. 
Évaluation :
1

First off, it took almost half an hour to pick up my reservation which was on the lot and ready to go. After that, the person that rang me up did not and would not walk around the truck to check for damage and ensure everything was working. Then, I get the truck back early and end up getting charged almost 3 times as much as I was told I would be charged when I dropped it off. Now, nobody will answer the damn phone. This is absolutely bullshit and I will not ever rent from U-haul again because of it. Don't go here unless you're into being blown off and scammed.

MORGAN W. 
Évaluation :
5

Off hours online pickup is terrible. Even though you fill out all your information online, process does not work to actually pickup the vehicle. It wants additional verification besides DL that you are you. Finally had to call support, they had to call one of my friends. What????

Jo B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERIC J. 
Évaluation :
5

The truck had to be serviced as it needed a tire checked out.

ROWENA V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KYLE H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERIC J. 
Évaluation :
2

Truck was covered in mud on the inside storage area and the dolly was clunky just rolling it.

TIMOTHY D. 
Évaluation :
1

Terrible customer service. From pickup to drop off. Hire people to help their customers. Don't even need to say anything else, terrible customer service...

JEREMY C. 
Évaluation :
2

My experience here was far below average because first of all the u-haul truck reeked of cigarette smoke. Second the interior was filthy and the bed where I am supposed load was full of sand/dust. It took 30+ minutes for them to clean it out, get their lives together. Lastly, they did not have the furniture pads that I preordered weeks ago and I did not find that out until I arrived for my scheduled time.

Sarah B. 
Évaluation :
5

Great service. Thank you.

Jerry J. 
Évaluation :
1

I moved the day after a 27 inch snow storm. When I arrived I was told the 17 foot trailer I had rented was snowed in. I understood. The agent instead offered a 15 foot vehicle but said “but you have to get it out”. I thought he was joking. The snow was up to the bumper which I had to step over and walk through 2 feet of snow to even get in the cab. The agent assured me “I think you will be okay to get it out”. After I did get it out, I had to grab my own scraper from my car to scrape off the snow. When I was almost finished getting the snow off, the agent came back with a longer scraper to assist me. I also had to ask for windshield wipers as the vehicle did not have any. My friend moved the exact same day, Exact same conditions, just got her uhaul a couple miles down the road. When she got there, her car was pulled out, scraped off and cleaned for her. Very disappointed in the customer service displayed that day.

Mckehna T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlita H. 
Évaluation :
3

The paperwork said there was over a quarter tank of gas, but after I left I noticed the tank was almost empty, so I had to go back so that could be corrected. The drivers side windshield wiper fell off twice and the windshield washers did not work (It was a sloppy day, so this was somewhat of a hazard).

Timothy G. 
Évaluation :
5

This location and the owner was the best part of my Uhaul experience. He was quick, friendly and extremely helpful!

Aareon G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brendi K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELA M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christen M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Allison B. 
Évaluation :
4

When I return the van using the website, the bar code scanner does not work. I tried using the photo option as well and that function does not work either. That needs to be corrected.

ROWENA V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DONALD L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

candace R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Corrine T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oleksandr P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ala Eddin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OSWALDO C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOSHUA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig L. 
Évaluation :
5

You could have the truck that I reserved. You could have had all of my equipment at one site. Uhaul is disappointing. This location was superb considering the atrocity that is Uhaul.

Randall M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Salina S. 
Évaluation :
4

Very efficient pick up / drop off, thanks!

RAY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBECCA N. 
Évaluation :
5

The person at the desk was great! I appreciate the patience and kindness during this exoerience.

SHEKIMA R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tracy F. 
Évaluation :
4

Didn't get the dolly I paid for :(

CONRAD C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MURTADA M. 
Évaluation :
2

Staff at drop off completely ignore you.

Zachary S. 
Évaluation :
5

They didn't have the reservation as promisef by email, they updated but after, maybe you should contact the client directly whe there's a change so he can plan

Alejandro J. 
Évaluation :
4

Personnel amical.

ERIK R. 
Non reviews have been submitted for this location.

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