Excellent customer service vehicle was clean and smelled good in great working condition excellent location can't say enough about the excellent customer service five stars in my bookNANCY W.
Customer Reviews for U-Haul at Elliot Rd
Pour nous contacter
Tempe, AZ 85284
(Btwn Elliot & Warner)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 7/4/2022: 7h00 am à 5h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Échange de bonbonne de propane
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Had to drive 25 minutes away to pick it up since it was switched from our Original Uhaul location less than a mile from our home. The drivers side mirror rear view mirror wouldn't stay in place while drivingâ€"kept loosening up.John W.
Staff at this location were friendly and helpful, but the U-haul mobile check-in/check-out needs work.Daniel P.
Excellente expérienceRebecca P.
Everything was fine and the employees were helpful and friendly. Our only downside was that we had bought a bunch of boxes from uhaul a couple days prior to our reservation and were told they would buy back any unused boxes after our move. What they didn't say was that we needed the receipt even though a couple days later immediately after our move we still had 9 unused boxes, and returned to the store the next day after returning our uhaul rental, only to be told by the same guy who sold us the boxes that he couldn't buy them back without a paper receipt. It was kind of ridiculous and we'd just moved into our new spot and had no space to hold onto unused boxes so we ended up tossing them.David W.
Le client n'a pas laissé de commentaire.Andrew D.
Le client n'a pas laissé de commentaire.Noel L.
Staff is unorganizedJake D.
Le client n'a pas laissé de commentaire.Elizabeth L.
I reserved a certain size truck and it was not on the lot when I showed up at my scheduled pickup time. I was given a smaller truck, which resulted in me needing to make multiple trips for my move. This meant racking up and getting charged for twice as many miles.Kyle H.
Le client n'a pas laissé de commentaire.Broderick H.
Drop off and left within minutesjohn K.
Good customer service and easy access for returning equipmentEdward C.
Le client n'a pas laissé de commentaire.JUANITA T.
Le client n'a pas laissé de commentaire.Richard F.
Le client n'a pas laissé de commentaire.Scott G.
The lady with the curly hair who checked me in was super friendly. I appreciate her patience with me I was trying to find a credit card that I can use.Pearl M.
Le client n'a pas laissé de commentaire.JUANITA T.
Le client n'a pas laissé de commentaire.Gwynn C.
Lots of trucks, small office so a little slow, but very friendly and helpful staff.Bryan R.
No one came to greet me, no one explained how the drop off worked. I walked in and the guy behind the counter was counting the cash till money and never acknowledged me. I feel sorry for today's businesses when you can't hire decent staff.Daniel C.
Le client n'a pas laissé de commentaire.Bill P.
Overall the rental process was very reputable if U-Haul. Even though recieving the truck with an eighth of a tank, having to put my own gas in it then paying gas mileage as well with their recommendation to return it a quarter of a tank was a bit absurd. Should be a better process for gas. Especially with prices as they are. But none the less, U-Haul always a go to.Kelly J.
In and out- fast friendly and professional both picking up and upon returnBrian R.
The rep, Jade was very helpful and signing up for the trailer was a breeze. I like that my receipt is emailed to me upon returning the equipment which saves paper. One thing I would ask for is more parking for personal vehicles. Had to use one of the spots reserved for rental trucks when I arrivedEarl G.
Le client n'a pas laissé de commentaire.James H.
If anything just staff more people for a busy location like this. Otherwise U-Haul was there for me on one of the worst days of my life, was able to reserve, and then pick up early like I needed due to an emergency. This unexpected moving experience was the easiest part of my day and was made possible by U-Haul and the wonderful employee who helped me.Gage C.
Le client n'a pas laissé de commentaire.Stephanie R.
Le client n'a pas laissé de commentaire.Sandra D.
Le client n'a pas laissé de commentaire.Aaron G.
What would be helpful is if I can get my receipt. When I checked out via mobile the amount on was $110 but my card was charged $147â€¦I would like to see what the additional charges were for as the van was filled with fuel and clean.Rita W.
Le client n'a pas laissé de commentaire.Brad K.
The young lady that attended to me was very professional. She gave an excellent serviceFrank O.
For a Saturday morning at the end of the month they only had 1 person working and the store was packed and all of a sudden another employee comes running in late after 10am. When she pulled up my reservation number it wasn't even my name. She finally figured it out and rushed outside and was talking so fast and rushing me to take the truck and leave. I took pictures of the truck inside and out and when I got inside the smell was horrendous and the truck was disgustingly filthy!! It reeked of cigarette smoke, puke and I don't know what else. The bed of the truck was just as filthy as the inside. I had to wear rubber gloves just to touch the steering wheel as it was so nasty. I wasn't sure what I could probably catch just being inside of there. When I returned the truck I was as if everything was okay and I said no! The same girl was there and she seemed shocked. There was another guy there that asked if I mentioned it in the text app I received, I said no because when I opened it up it wasn't valid so how was I supposed to mention it in there. He was so rude just kept talking and wouldn't let me say anything. I told Jade I wanted her to look at the truck and she tried telling me the filth is what they use to clean with. I told her that was BS as it was dust and all of the gunk that was stuck in and on the doors, floorboard, dash, everywhere was not from stuff they clean with unless they clean with dirt. I asked for a credit of some kind and she said oh we can't do that because it is already closed out. Then the rude guy kept interrupting and they finally said only the manager can do that. I asked for him and of course he wasn't there. Good luck trying to call because you can't get through to anyone and you are on hold forever. I was able to tell the guy that supposedly cleans them that he had forgotten to clean that one and it needed to be hosed off on the inside, deodorized and definitely sanitized. I have never been so disappointed with Uhaul and I have never felt so dirty after renting and driving one of their trucks. I had to go home and shower because I felt like I smelled as bad as the truck did. UHAUL you should be ashamed of yourself to even allow one of your vehicles to be like this!!!!! I am so very disappointed not only with the truck rental but the customer service and the rudeness of your employees!!!!Mary M.
This was the second pick up location as the first location did not have the equipment. . The first location was 112 miles away from my home. I drive 2 hours to get there and no truck. This has been the worst experience ever. I have posted my ordeal on Facebook to over 500 friends. Never agawill I use U haul or recommend it. I am out over 300 because of gas and rescheduling movers. Let alone waiting most if a day to get the truck.Peter W.
When I showed up to my original reservation location they didn't have a truck for me, I was then routed to this location. Not only did they open up early, they then were able to get me into a bigger truck! From first pulling up I was treated, and the staff there is phenomenal!Elizabeth D.
Le client n'a pas laissé de commentaire.clement K.
Le client n'a pas laissé de commentaire.Nathan C.
Le client n'a pas laissé de commentaire.Connor S.
Le client n'a pas laissé de commentaire.TIMOTHY W.
Le client n'a pas laissé de commentaire.SUSAN F.
Jade was particularly amazing due to the fact that I was not happy, really hot because to the weather and she maintained a calm, happy demeanor even when I was not being kind. She is a keeper! Give that girl a raise! Thank you! Ms. DennisDeann D.
Le client n'a pas laissé de commentaire.Grant G.
Excellent customer service. I used your be service many times. I been was over charged two weeks ago . 45 Dollar over.Ferdinand L.
You guys did an excellent job. The 2 reps for the company were very professional and very knowledgeable. I will definitely share with friends and family when they need a truck or van rentalLuke S.
Le client n'a pas laissé de commentaire.Matt D.
The girl working the counter was a delight. Very friendly and helpful. This wasn't where we planned to pick up, but since you called and said you couldn't make good on a reservation held since February, we were able to scramble and find this location and had to act immediately. The employee was a Rockstar. Can't say that much for U-haul. In fact, I'll go out and spend $7500 on a cargo hauler before I rent another one from u-haul. What a lousy company.Kenneth W.
Door to my truck didn't close right , the service sucks. They don't acknowledge you when you enter the door and stand In line , even when you've been waiting for service for damn near 30 mins .adriana O.
Nothing. The staff was friendly and answered all of my questions. I would rent again from them.jay J.
Le client n'a pas laissé de commentaire.martha C.
No idearalph H.
Le client n'a pas laissé de commentaire.Reginald F.
Maybe a friendlier staff without nose rings. In the end they helped me out and got me going.Richard M.
Le client n'a pas laissé de commentaire.Ryan P.
Le client n'a pas laissé de commentaire.leilani Y.
Everything was great besides seeing a male employee SCREAMING and cursing at two customers for accidentally parking in the wrong spot, otherwise it was fineMonet L.
Logistics of trailer availability could be improved. Original reservation was in N Scottsdale. No availability within 3 days so rescheduled for Tucson. Was able to re-reserve in Tempe. Rescheduled to Apache Junction due to overbooking. En route I received a call and was rescheduled for south Tempe. Did get a trailer and the staff was very friendly. New-ish trailer worked great. Return was easy.Garrick S.
Le client n'a pas laissé de commentaire.Matt W.
Never had a billing issue before this one . Can't wait to see what these extra charges entailJESSICA C.
I was told it had just under a half tank of fuel, not true, the bed of the truck was filthy. The cab was discussing. I brought back truck with a little more the a 1/4 of tank. More then what I was giving, and had it professionally cleaned. I would never use this location again after the charged my card for fuel. Also the manager on duty was completely rude. He, Matt, has no business in this line of work.Ethan C.
Dave was very friendly. I was having a very bad day and he made me laugh.Etta S.
Not a location problem but the Uhaul internet site was difficult to use i.e. down loaded personal drivers license three times, unknown to us until we drove down to pickup our truck our truck pickup location was changed, only one truck key was issued making us tense on our 5 day drive not to lock the key in the truck or lose it.Robert C.
I don't know if you can improve the service we get here we've lived here for ten years and we only rent trucks and trailers here at this location...thank you Jarrod! employees here are always courteous and very helpful.Johnny M.
Excellent service all around at this location - thank you. However my experience the time before at your location at 219 E McKellips Rd, Mesa, AZ 85201 in February was not good. The agent who checked in my trailer was rude, curt, oddly un service related - he even charged me for a full day with just 45 minutes into a "new" day, out of apparent grumpy spite for unknown reasons, which was subsequently refunded to me by a very cool phone agent - I didn't even request it - he just saw the wrong and righted it unsolicited.Shawn M.
Le client n'a pas laissé de commentaire.Shaurice H.
Price was misleading and the brand new truck had dings galore in it and smelled like someone was using it to clean out a barn. Would have been better but the smell was horrible. Good thing I only needed it for a bit. Thank you Jude HansenJudas H.
We had to go to 3 different locations to finally get the equipment that we had a reservation for.Drake D.
Thank you, really satisfied, me ayudaron en todo, el Chico que me atendiÃ³ fue muy amable. Pude recoger mis cosas a tiempo, las unidades limpias y en buen estado, definitivamente volverÃa a usar este servicio.Gilma A.
I was frazzled anyway because the original location where I had reserved a Uhaul didn't have one available, so UHaul transferred me to another location, but when I arrived at the scheduled time, the location wasn't open and they did not answer their phone. So I was transferred to a third location. The third location did not provide the dolley I had requested but o didn't realize that until I was an hour away at the load site. When I returned the UHaul and let them know, they stated it was up to me to remind them before I drove off. A horrible experience from the start and next time im just hiring movers.Katrina B.
Le client n'a pas laissé de commentaire.Katrin G.
Le client n'a pas laissé de commentaire.Kathleen W.
Great customer service, good quality products. Merci!JASON D.
Le client n'a pas laissé de commentaire.Zulma A.
Drove 75 miles without AC in hot phoenix climate Charged extra though I tried to return the truck within 6 hours time windowMAHESH B.
Le client n'a pas laissé de commentaire.Bill H.
Le client n'a pas laissé de commentaire.Robert R.
Le client n'a pas laissé de commentaire.JESSE S.
I had a difficult time with the after hours check in software. Apparently it work with Safari but not with Google. You should make customers aware of this.Luis M.
Rude employees. Mathew shouldn't be working with the public. No customer service. Waited over 20 minutes to be helped.Skylar H.
Le client n'a pas laissé de commentaire.Donielle S.
Le client n'a pas laissé de commentaire.Mary F.
very friendly and a pleasure to do business with .I have done business quite a few times and I will always go back no question.thanksDawn G.
Full tank at time of rental. The truck was 1/4 full.Kim D.
I made a reservation at a different location. As I arrived at that location, I get a call from customer service stating that they don't have my reservation. The representative asks if I'd like to pick up the rental at the U-haul at Elliot location. The location is several more miles for me to travel, which is an inconvenience. As an additional inconvenience, when picking up the rental at the U-Haul at Elliot location, I am informed that I could be charged up to a $150 fee should I return it to my original choice of pickup. He could not tell how much the fee would be applied. Should I need to rent in the future, I will explore alternative competitors and recommend alternative competitors due to the lack of U-haul not being able to keep inventory updated/accurate and the potential return fees.Lekota B.
Very friendly and helpful staff. Drop off was very efficient and someone was there immediately to check you off.Patrick G.
Le client n'a pas laissé de commentaire.linda B.
he rental clerks, a young woman and a young man, were excellent. I enjoyed working with them.JEFFREY H.
Great staff!mark D.
The general manager at this location on Priest was awesome. He was super helpful and great to work with. Merci.Kendra A.
Not muchSonia G.
Excellent ServiceRichard B.
Le client n'a pas laissé de commentaire.Belinda J.
Le client n'a pas laissé de commentaire.Chad W.
Le client n'a pas laissé de commentaire.jennifer S.
The inside of the truck was clean from trash, but there was dried brown and white stuff a long with food crumbs on the steering wheel and console areas in the truck. After cleaning, s far as performance, with my gloves on I was able to do what I needed with no problems.Tonya C.
Renting was super easy. Made a reservation on line. Dude at the counter was efficient. On the road in 15 minutes. Easy return.Matthew G.
Le client n'a pas laissé de commentaire.Janine A.
Both attendants were rude and unhelpful. Sure makes you not want to return to this location. Highly suggest Management steps inJeannie F.
Scheduling staff gave me wrong information concerning size of containers and delivery.holly d. | Expérience générale
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