Évaluations des clients U-Haul at Flatbush
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul at Flatbush
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Jessica S. le
Great service just had to wait really long for representative. Maybe location is short staffed.
Venessa Y. le
Ms. Marcia was really pleasant.
Jillian W. le
Customer service was horrible.. because they were bs’ng most of the time I was there for those who were actually working it delayed my whole day.. 11am was the pickup time I scheduled not 1145
Ralph G. le
Everyone there is waiting for payday. Useless.
Susan O. le
It was too much of wait time
Eli G. le
It was long waiting, just one person at the desk
MICHELLE H. le
-move with more urgency. -better communication between co-workers so that the customer isn't waiting while they go back and forth about who is right or wrong, and why the other should have done it this way or that way....without the order even being complete or and before the resolution has been found. -be efficient and not lazy..when specifically asked by the customer, if you are giving me the truck that just came in, that has not gone through the cleaning process..just because its the same size truck...don't give it to them anyway and only febreeze the cab of the truck and leave dust and debris in the back, and pretend you cleaned it.
wayne h. le
Appears that this location was very understaffed . With one customer ahead of me it took 45 minutes to be finally seen. Also of note I was advised by my bank that my debit card was utilized for a non authorization purchase at Walmart three days after my transaction at this location. I have not used my card in a month, so being a former Detective retired from NYPD it is a very strong belief that someone at that location may be taking credit and debit card information and utilizing it for personal gains.
MASSAH S. le
Excellent service and she talked so nice and encouraging especially when I was stressed at that moment but she made me smile
Kerry S. le
The workers is very nice n friendly
Richard H. le
There was a huge oil or grease stsin in the cargo van. I think that the personnel at the counter are terrific bUT the yard people are not paying attention to the detail of excellent customer service
Larissa S. le
Waited for an hour in line to get the truck. The instant process with the phone did not work. Had to use my phone to upload pics of my license etc at the desk with someone helping me which just ended up taking longer. Process of calling someone I know to confirm my identity was very odd and didn’t seem useful.
Collene B. le
The service was indeed great dispite negative reviews. I had a very good experience there.
Geoffrey B. le
Add one more staff on Sundays
Geoffrey R. le
I won't be recommending Uhaul to anyone. I couldn't get my truck until four hours after I booked it and I had to go to this location which was much further. You gave me a $30 coupon which I couldn't even use. This is my second time using Uhaul and the other time was a nightmare as well. The employees at this location were very competent, there was just a huge line.
Samuel H. le
Customer service is poor and they mislead and trick customers about the service which cost us more expense.
Jane B. le
The customer service is ridiculous the wait time is over bearing and in general some of the staff don't give a shit about the customers who rents on a regular basic ..
Ashton F. le
It's good but try to improve on faster check in and out Service
Gerald S. le
Customer service should be a little more polite
Floyd A. le
the lady that deal with us at the store was not nice she was giving my husband a lot of attitude she was running the card that was place in her hand out loud stating the card was decline and my husband told her that was not possible she got mad put the card in again and because of the miss take on her end putting the card in wrong it worked did not say sorry for how she acted her customer service was really bad I have deal with this location already she have argue with customers she is very unprofessional I will still go again but she have to change the way she act
Kejiao S. le
The employees in this location are bad and not friendly. Also falsely charged my extra fee.
julio s. le
service at the location was very slow however the empoyees are cordial and well mannered and the equipment that I used was very gas efficient (ford model) they are better than the chevy models as far as gas millage
James B. le
They agent truth customer bad, they don't to talk to the customers. This location is not good at all.