Évaluations des clients U-Haul at Flatbush
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul at Flatbush
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Marcus C. le
Very friendly and courteous representatives.
George R. le
Three out of four persons there needs to learn how to deal with that public ( no people's skills ) I mean it's ridiculous compared to other locations...not looking for anyone to lose there job just be respectful that job is not hard.
ROLAND G. le
The counter representative was very rude. I have rented from this location previously with no problems. I was very offended when i was told that i had to be called and had to provide another number of contact in which they had to speak to someone or i can not rent the van. I asked to see the policy in writing . NO response. If i provide reservation number , valid credit card and drivers license what was the purpose for the 2 calls that allegedly had to be made before rental.
CUTHBERT Y. le
I actually spoke with the manager To take my order of the U-Haul and for a manager she’s not very professional and still give me the wrong product that I asked for
michael M. le
Wash the vehicle
Romario H. le
Management needs big improvements.
Cindy B. le
Every one was !! They gave me tips on what accessories to use for moving in the store . Thanks again
wayne B. le
Always a long line in the store. If there could be a faster way for customers with reservations would be good.
samantha W. le
Great everthing was perfect
natasha W. le
The service was great and the staff was friendly however it was a rainy night when I rented the vehicle and the window would not stay up. It constantly slid down making it a bit unsafe for me to drive as I had to keep winding it up while driving for 70 miles.
Theo B. le
I want for the vehicle to be properly maintained, and for the the vehicle to be clean and not wet upon the time of being rented. The driver section needed to be cleaned after its last use, and the back section of the vehicle was full of water (seemingly from the rain from the night before). ALSO:- the vehicle needs a thorough maintenance job, as the steering wheel was quite shaky, and made for a very nervous driver (throw in an oil change, tire rotation and other maintenance necessities).
ATULESH M. le
None
herman B. le
Nothing
Ibukun O. le
Let there be staffs that will escort customers to the car and give them proper briefing about the car. Uhaul needs to be more detailed .
Cyan H. le
n/a
Denise F. le
Some of the employees need a refresher course to brush up on their customer service skills.
Ann M. le
I paid a bill online the experience was remarkable. No hassle smooth as a babies bottom.??
Ronald C. le
Nothing. Keep Marcia and Donna! They go the distance.
siedah H. le
Although this location was convenient, the wait time on the extremely long line made the experience more frustrating than my entire move itself. Also heard other customers not get the truck they reserved which made me worried that my truck may have been gone away to someone else. Only had one cashier open to handle all customers at 10:00am! She did the best she could but other employees walked around nonchalantly.
Stevan J. le
Excessive wait on the line - only 3 people in front of me, but took an hour. The two customer service reps have no people skills, are very slow, and are extremely unhelpful. I reserved a 10' truck, but was told there was no trucks (as were other people) with no apology, just a "we ain't got no trucks" repeated for any question asked. Seemed like people without reservations were being taken in front of people with reservations. No assistance given in determining if other locations would have a truck - I had to make my own calls. I had to take a Cargo van which would not move all our things and therefore will have to schedule an additional move day. Why accept reservations (mine was 2 days in advance) if no trucks ? Very poor service. The only positive experience was in returning the van as the check in person was professional and personable.
Robert M. le
The excessive wait on the line is terrible only 3 people in front of me. Then get to the customer service representative and there isn't a truck for me. We ended up with a smaller truck. I just don't understand I reserve a truck get there in 10 minutes no truck?! Get it together people!!!
Claudia S. le
Buen servicio.hice reservacion y cuando fui ya estaba listoel truck.buen servio.??
VERNON Y. le
need more staff
Joel N. le
The lady in the costumer service was very rude and very harassing because i was speaking soanish with a friend definitely not recommended this location very bad experience
Charlene M. le
The female representative on 12/22/19 was unprofessional and rude, I couldn't get the 15 feet truck I reserved, so I had to use a trailer instead. She then reserved the truck for me for 12/23/29 and when I got to the location again today and this same female representative was unprofessional. I had to speak to the general manager who was able to accommodate my reservation.
Marie L. le
While I appreciate being able to easily reserve a cargo van, the previous day; when coming in to pick up the vehicle the following day, it was a very long wait. Unfortunately, we waited on line, for over an hour. It appeared as if this was one of their busy mornings! Maybe having more than 2 workers, at the register, would have made it easier for the flow of service, as well as timely, for everyone involved. Nonetheless, the vehicle was clean, durable, & thankfully, I got the job done! Thank you U-Haul!!!
Armin C. le
Location needs better customer service, I had a reservation at 12pm and I got the truck at 1pm . I even got there earlier so I could be in and out but the customer service is 1 out 10. Truck was ok
Carey P. le
Hire better staff
DEVAUGHN W. le
Curtis is an exemplary customer service agent.
Walid A. le
The check in was excellent but the check out was not friendly from the lady which received the car keys was bit rough in my eyes But the outher one by the disck was excellent Thanks again for your service
BRENTNOL B. le
Listen carefully to what they reserve, and have it presented at time of pickup.
Benzion G. le
The truck I received was dirty the cold air was coming in through the door on the drivers side the brakes was squeaking and the truck alignment was swevering side to side
Ronald J. le
The truck smelled of paint thinner, diesel fuel. The brakes need to be replaced. I called previously to see if there was a military discount, and was told to see the counter person upon arrival. Once there I was told that I would have to call the 800 number to receive a discount. None the less, I did not receive the discount. I know it is a courtesy but would have been nice to receive it. Thank you
Adrian H. le
No
Avraham W. le
Cigarette lighter charger does not work in this particular truck today
Junior T. le
Add another counter person to help with the customers. Glad to see the operation streamline with the addition of technology, time saving when you return the truck and get your invoice.
Esteb A. le
There should a disclaimer which states that reservations are not guaranteed
Andrew N. le
Just have one more person to keep the line moving
Edward L. le
The females behind the desk were very nice and helpful. Only complaint would be they shouldn’t eat at the desk while helping customers. Other than that one thing it was a nice experience.
Nasim H. le
I reserve on flat Bush but I didn't get them I got another place this i s to far and waist time He should be
MICHAEL G. le
Need to improve on wait time. It took me an hour to get a truck with a reservation.
Constance A. le
Customer service was very bad,you need to train her on how to speck better to customers,she don’t deserve to be working there
Jean D. le
Cool very cool today,I was in and oout.
Dinia C. le
The staff was really rude. They had attitude from the moment we entered the parking lot. One of the clerks came out screaming claiming we couldn't park inside the premises. When we returned the equipment the clerk was extra lazy and didn't even want to do her work. She wanted to charge me extra for gas and didn't know how to read the gas meter fractions correctly. This location needs training in professionalism.
william M. le
Try to move the line. Very ,very slow. Spent about 40 min in line waiting for a truck
MICHELLE H. le
Understaff took over an hour to pick up truck
Saundra B. le
On Returning the truck the workers was not professional.
Aryeh F. le
Very slow customer service
Kevin S. le
Employees customer service is horrible However the store manager is Great
Volny L. le
I have received a VIP service or a 5 stars
DENISE M. le
The lady whom be there for years is very customers service and she listens and make sure we are buying right equipment to make moves sufficiently n quickly... Sincerely. Mrs.Mathison
Bobby S. le
Horrible customer service. Long wait and ride employes
Hamza T. le
U guys need to be more understanding and not charge me a moving fee when I returned the truck just because it was next to the entrance. There was clearly no more for me to put the truck anymore else
nilda A. le
Horrible service and poor truck maintenance. When manager was told he just apologized and ask us it was our fault. So I will rent next time another company not uhaul.
Sharon S. le
Need to have more workers on the registers
Jephthe T. le
I'm surprised, they were nice & professional.
kevin W. le
workers aren't knowledgeable about product selection. very rude, and dismissive. had to call corporate for an update, and they didn't even know about the product selection. was over charged. just very unhappy with uhaul as a company, and the services they provided. went to return my boxes today and waited an hour in line. then got to the counter and the women tried to charge me over the days I rented
Saifalnaser A. le
They are charge me 100$ for key lost but I returned the keys with a car ! Im so mad
neville B. le
The truck cabin needs air freshener
Jeffrey B. le
I noticed some customers were complaining about the waiting period , because the computers were down . This is not the time that I experienced that . It will truly satisfy the customers , if that issue can be resolved .
Rochl A. le
Staff should have better training there also should be a designated line for reservations or maybe even a kiosk
Ronel S. le
I want to say thank you guys for your service.
Geta C. le
The service needs to be faster. The employees are very slow. My pick up time was 8:30 am and I was on the line for about 40 minutes. So I advise everyone to come 30 minutes before your pick up time if your on a schedule. Besides that, they are kind and they have people outside willing to help with moving if you need assistance.
Lundy F. le
People need to stop smoking, in uhaul for the next Costomer.thanks