Customer Reviews for U-Haul at Florida State University

3458 évaluations

2201 W Tennessee St   Tallahassee, FL 32304
(W Of Ocala Rd)

(850) 576-1159

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(850) 576-1159

2201 W Tennessee St
Tallahassee, FL 32304
(W Of Ocala Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

Kristin B. 
Évaluation :
5

Easy return

JAMES C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RAFAEL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM W. 
Évaluation :
5

No nothing else humanly possible. I wished all locations had the same customer service I experienced here. Professional, quick, and so helpful. I started to try here first after purchasing some boxes at earlier in the week. This location was recommended by my friends. The experience with the one on Orange Avenue and S Monroe was not good for me or my friends. Thanks

CORVETTA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher H. 
Évaluation :
5

S.O.

BRIANDEWAYNE W. 
Évaluation :
3

The equptment was in poor repair. The oil light was on the entire time and the truck shook. The charges at the store were higher than when I reserved the van. I am due a refund for the overcharge and I was also charged a after hours fee that was not explained to me. I dropped it off at midnight to make sure it was there for the 8am regular drop off, I don't understand why this would incur additional charges. The truck was old.

Robert D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adeline S. 
Évaluation :
5

Thanks - Easy to do business there. NH

NELSON H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tristan L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brian M. 
Évaluation :
5

Rien

GREGORY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan W. 
Évaluation :
4

I could not return the truck using the mobile app. UHAUL could never track my location so I could not notify that we returned the truck the same day. I was charged 100 $missing charge. We left dolly in truck, keys in box before 24 hours was up.

Ellen C. 
Évaluation :
4

Yes the girl that helped me was very nice on Captial Cir NE I rented a truck for 8am but didn't make it there tell 10am because of my job so they cancelled me I didn't no they would do that and Saturday is the only day I can move but she was so nice it took about 30min because all the trucks was rented out but she found me a truck I would love to think her because she was calling around and on the computer looking I think she can tell I was stressed out I'm a Nurse so Saturday is my only day off

Regina H. 
Évaluation :
2

Well, I don't know why my order had to be changed from the start in Jacksonville? I did make a reservation and to have to drive 2 hours out of my way to drop off site is really not acceptable! You don't tell your customers that do you! Both drop off sites were out of my way and the extra gas and time and getting a ride back to Panama City. It would have nice if that was explained but No and I feel like the charge of the rental should reflex that this customer were certainly post so others can be aware that U.haul treats customers this way! VERY DISSAPPOINTED!

JENNIFER C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LANCE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DE'MONTEA B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrea B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BEAUMONT M. 
Évaluation :
1

Inspect equipment before renting to customers. I was given faulty equipment that made returning said equipment on time impossible.

Tamena N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Murray M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gretchen G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stuart P. 
Évaluation :
5

Told agent tire needed balancing.

James T. 
Évaluation :
5

Mr. Harris and Avery were friendly and efficient. Always high marks for this operation.

TROY G. 
Évaluation :
1

Personnel

JUWEL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATAN G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Randy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY M. 
Évaluation :
5

I have reserve for large and small moving events. The reservation is always ready and service is professional. Upon return you do not have to go in. Someone on staff is outside to receive retiring trucks. Fast, dependable and professional!!

CHARLENE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blake R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES G. 
Évaluation :
5

Again great service, didn't even have to get out of my truck when returning the trailer

JAMES B. 
Évaluation :
5

The staff are great! I have used this location 2 times. It is far superior to the location on 98 in Panama City

MARY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH D. 
Évaluation :
5

All was great, Heather was very helpful

CHRIS L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travious B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RAYMOND C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark C. 
Évaluation :
1

Worse experience I've ever had . After being charged 160 deposit then 63 dollars for the uhaul 235 was taken out my account. To return the uhaul and the man tell me I'm only getting 97 dollars back after asking where is my 160 deposit that I'm supposed to get back they say the uhaul fee was takin out the deposit How??? When my card was charge with that fee so nobody knows where my money is .. will be taking action!!!!!

SEKIKA L. 
Évaluation :
5

I wonder if I make a a reservation online isn't that like going into the place to place an order?

ERICK M. 
Évaluation :
1

Mr. Harris that work at U-haul was not helpful. Give us the paper work for the truck and didnt inspect the truck for gas levels and a safety inspection . He give me and my husband the keys and told us to inspect the truck on our own . And we did the best we could to inspect the truck . Before we left the truck gas level was not at the half way line. and we left because we was told to leave without a U-haul worker helping us do a safe inspection on the truck. When we returned to the U-haul center at Florida State on Ocala St. Mr. Harris over charged me and my husband for gas because we didnt inspect the truck the right way and told me and my huband that we was suppose to do his job by checking the truck the right way. So since we didnt do his job the right way he over charged us for gas . But Mr. Harris had plenty time to over charge for gas and argue and be rude. But No Time to help to make sure the truck has gas and make sure it was safe to drive .

TIFFANY W. 
Évaluation :
4

Drop off at 7A was quick and efficient.

Daniel P. 
Évaluation :
1

Rude

RICHARD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas F. 
Évaluation :
5

My visit was very nice and pleasant. Thank you

GISELDA P. 
Évaluation :
3

The AC did not work at all in the truck. It's unbelievable that the previous renter did not tell them this, yet it was rented to me. Also, the location where I had to pick my truck up was all the way across town from where I reserved it. Had the location been where I originally rented from, I would not have had to pay the extra mileage. Also, I asked for a discount on the fee because of the AC (the truck was burning up hot even with the windows down which made it where nothing could be heard in the cab) and I was told no, and that I could complain on this form. So I am. Both of these issues combined will make me look for a different company next time. I was not told of the change of location until the day I was to pick up the vehicle and the sales person at the new location said "I was lucky that I was notified ahead of time".

Serita J. 
Évaluation :
0.0

Make sure you have what was reserved

Clifford G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William W. 
Évaluation :
5

I rented 6x12 trailer. Staff was very helpful getting the electrical adapter (7 prong to 4 prong) and smaller hitch ball size I needed. I'm very satisfied with the overall experience, but U-haul should update their trailer electrical adapter to use the standard 7 prong plug standard on most vehicles in the past 10 years or longer.

JAMES R. 
Évaluation :
5

Very efficient & courteous staff. I was in & out quickly.

Larry K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bumgaradner L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy S. 
Évaluation :
1

Absolutely awful, never renting from here again. Complete assholes have no regard for emergencies! Fuck y'all

coreeka J. 
Évaluation :
3

Brakes bad on truck went 2mile and was charged 24.. Sad

TAMMIE S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Errol J. 
Évaluation :
5

Great service at 0700 am pickup. Noticed the trailer had new tires. Worked for my needs. Thanks

Robert G. 
Évaluation :
1

my uhal wasnt on a half of a tank and now ive been over charged for soemthing thats wasnt even half full i will never come to uhal again

DEVONTA H. 
Évaluation :
5

Warn people it's a hybrid and the engine will shut off, or what seems like a tail light might appear in your windshield if someone get's too close. Smile emoji.

PATRICK R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mia S. 
Évaluation :
5

I do not see much to change. The web site was very easy to use made it easy to make the reservation. The staff at this location was very friendly, knowledgeable, and professional. Returning the trailer was easy and quick. Great job. We will be back.

William L. 
Évaluation :
5

Truck was a little dusty on the inside and bugs all on the front but other than that it was a good experience.

Natalie P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean S. 
Évaluation :
4

Lower cost of mileage use

NATHANIEL M. 
Évaluation :
2

They waited until they text me to tell me about the 20 bucks charge for after hour drop. Then it said 4 hours but my paper work said 3 hour

BERNICE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshalyn B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHAUNCY H. 
Évaluation :
1

I reserved a U-Haul online 3/25/21 (Thursday) to pick up at 6pm 3/26/21 (Friday). The place chosen by you guys for me to pick up my U-Haul was closed when I arrived. I called their customer service number and they told me to call U-Haul and they would provide me with a passcode that would allow me to enter the premises to pick up my U-Haul. I called you guys and sat on hold for 30mins before I gave up and went home. I contacted the U-Haul representatives at the Tennessee St. location in Tallahassee and they help me reschedule to pick up another U-Haul at another location on Tennessee St. at 7:30am. Both locations were helpful. But the online service is horrible and the call center is horrible. I had to postpone moving and thankful the people I hired to help me move were able to help me the next day. This will be my last experience with U-Haul. I expect to hear back from somebody in management about my experience. Merci.

Allen C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tameka H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATAN G. 
Évaluation :
1

They did not have the box truck I reserved and wanted me to take a smaller van. I was fine with that but I asked them to waive some of the mileage since I'd be making an extra trip costing more in fuel and wasting my time. The manager was very rude and told me to take it or leave it, if I wasn't taking the van I needed to leave. This person has no business running a store and dealing with the public. The recent reviews prove that. The lady that was at the counter was nice and apologetic.

Lawrence D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy F. 
Évaluation :
5

Easy check in & out.

Allyson L. 
Évaluation :
2

Customer service, was not good at all. Will not refer anyone to this location

Octavia B. 
Évaluation :
4

Excellent

DENNIS G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

constance F. 
Évaluation :
4

The Tallahassee location was great. Told them about the issues with the equipment and they immediately downed the truck so it can be checked out. They are very helpful.

TOREEN D. 
Évaluation :
1

The Ocala location was under staffed and my equipment had an issue that they told me was okay. Horrible day.

TOREEN D. 
Évaluation :
1

Told me to go put gas in the truck.. then closed the store on me. Really was unprofessional guys working that night.. really dissatisfied with the night shift guys

JULIE G. 
Évaluation :
4

Continue to be courteous, but, manage the amount of time spent with each customer to ensure a smooth and efficient transition.

ARTHUR M. 
Évaluation :
5

can't think of anything of the top

TORI S. 
Évaluation :
1

I was tolled they only had a 26ft box truck available and it was 270$ to go 30 miles and it was in the process of returning a rental will be contacting lawyer

HANK C. 
Évaluation :
1

I rented a 15 ft van. They didn't do the walk around and the link to do it on my own wasn't working. The amount of gas they said was in there was wrong it had 5 gallons less that I had to pay for. I couldn't get anyone on the phone at the location after calling several times.

Courtney D. 
Évaluation :
3

Contact center representative was horrible. Never informed that I had to pick up the Uhaul truck for moving. Kept cutting me off every sentence and never gave me an exact price. Only was offered 20 % off my next visit. It should have been 20 % off my total for that day

JASMINE C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

paul L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zhehui G. 
Évaluation :
5

Keep up the great work! Thanks!

JANICE T. 
Évaluation :
5

Nothing. Everything was excellent even the customer service from employee that help me

EULA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William H. 
Évaluation :
5

Excellent service

NAVELL A. 
Évaluation :
5

I will use again

HENRY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

faye W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amit B. 
Évaluation :
5

Excellent customer service

JAMEIA B. 
Non reviews have been submitted for this location.

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