Évaluations des clients U-Haul at Independence Blvd
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Témoignages des clients récents de U-Haul at Independence Blvd
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Richard S. le
I returned the trailer after 5 days on Saturday 10/19. In the lot the worker told me to head out everything was ok and on Monday I get an email billing me for 7 days saying I didn’t return it until Monday 10/21. Called in this morning was told I’d receive a call from the manager never heard bad. Will have to dispute the charge with the credit card company. Will never leave I haul without a paper receipt any more.
Luz F. le
HORRIBLE experience with the older African American man that was there yesterday 10/19/19 at 2pm had to describe him because he refused to tell me his name. I paid for my rental at 12:30pm and went back to pick it up at 2pm. When I went back I noticed that the truck parked to the right of my truck was extremely close I mean maybe one inch apart. I went inside to let him know that the truck was extremely close to my truck. He said “so what, I’m the one who parked it there”. I said “ok, but it’s too close”. He said, “you mean to tell me you can’t back it up?” The rolled his eyes. He was at the front register eating his lunch, he threw his fork down and got up. I told him to sit back down that I just wanted him to see it and I left. He should not be eating while on the clock, why not take a lunch break to eat? It’s not my fault he is the only one there to assist and he happens to be eating. I went and turned the truck on. He followed me outside and realized that the truck was indeed too close so he closed both side mirrors on both trucks. He comes to my door and tells me to get out. I got out and guess what? He had a hard time backing the truck up because like I said it was very tight. He drove back and forth about six times before he could back out. I said thank you and he walked out without apologizing and said words under his breath. I need the number to corporate to put in an official complaint.
Jessica W. le
The only issue was that there seemed to be something going on with the system. I understand that it's not the location's fault; however, it made the process take more time than I think it should have.
Antonio P. le
You all asking for additional money . I will not make another payment.
Micah M. le
Heather, was the representative that assisted me and she understood the stress of moving, getting a truck for my load and even quoted the price accurately. I’m not sure how to help y’all improve besides putting her in charge over several stories or at least let her train new employees to be more like her
William C. le
This was a professionally run operation. Next time I rent from U-Haul I will go there first.
egon W. le
Excellent service. Thank you Terry and Eric.
Andrew G. le
Representative Heather provided excellent customer service as she went above and beyond to cater to my needs!
Alan S. le
Lady there was friendly & nice to work with. The older gentleman there has no personality some what of a jerk.
DARON W. le
after hour drop offs is great but some people may not have that ability to use their phones to verify drop off, it would be good if you had something else like key pad to enter contract # or your name to verify check in drop offs at the door were the key drop is located. Thank You. T. & D.
Michael W. le
customer support was fantastic
Saliake H. le
The first truck the battery was missing. Then I had to go to another location and they was rude and then back to 6601 to get a truck.
Renee K. le
We drove the truck up and one of the employees checked the mileage and gas tank then said we are good to go. Everything was done in less than 5min. I would say the only difficult part is that the parking lot is small so it is kind of tight. The parking is angled but there isn’t a ton of turning radius space. Very good experience other than that.
Victor H. le
Employees were nothing but friendly, funny and extremely helpful!
John S. le
The customer service in the morning excellent. The equipment did its job and was clean. The guy in the afternoon was good but not as good as the guy in the morning. He seemed as if he was a little frustrated with something other than me.
Brenda N. le
This location was very convenient, efficient and spotless.