Customer Reviews for U-Haul at Independence Blvd

5 388 évaluations

6601 E Independence   Charlotte, NC 28212
(W Of WT Harris Blvd)

(704) 536-7785

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(704) 536-7785

6601 E Independence
Charlotte, NC 28212
(W Of WT Harris Blvd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
2

Le client n'a pas laissé de commentaire.

ROBERTO S. 
Évaluation :
5

The manager here is very efficient. Thankful for his courteous and helpfulness. I rent here often because of the great service here.

TERESA C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ikeizja L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha M. 
Évaluation :
5

Louisa could not have been nicer. She did a great job!

David R. 
Évaluation :
5

The return went perfectly.

Charles T. 
Évaluation :
5

The ladies Saturday, they took care of us. Very professional! Dropping off the truck Sunday was smooth and quick. I would definitely recommend this location!

Kayla M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Geoffrey M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Omer F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arrione M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY C. 
Évaluation :
5

The gentlemen who helped me pickup had a General Managers shirt on and was excellent. Knew what he was about and had me hooked up and out the door very quickly.

John R. 
Évaluation :
5

I know there's always room for improvement, but this place is fine just the way it is... It's the only U-Haul I go to.

James T. 
Évaluation :
5

Customer service girls are amazing. Very knowledgeable and through.

Nora F. 
Évaluation :
3

The lady that helped me was very pleasant I wish I knew her name but she was outstanding

Ken S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Bianca G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan H. 
Évaluation :
1

Staff was rude..Tried to charge me 30 bucks for gas because their logs were incorrect…I left with 3 quarters of a tank and brought it back on that..I literally drove 6 miles.The service lady was rude and loud..I will never ever ever rent another U haul again..Thank your employee

Tega B. 
Évaluation :
1

Next time, please put in the correct customer information instead of using a random customer's name, number, address and phone number to book a reservation for someone else. At the VERY least, fix it when the customer whom you falsely used their information calls and requests to be removed from a rental agreement 600 miles away that they had nothing to do with.

Vince C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VADYM M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cesar R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

david L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RASHAN B. 
Évaluation :
3

Reserved for pickup to occur 25 minutes closer to my storage facility. Was told this is where the equipment was located.

Edward V. 
Évaluation :
5

The counter staff member was very professional and kind. I was irritated with the mobile check in process not working. He professionally de-escalated the situation and had me on my way. I appreciate great customer service.

Mohamed C. 
Évaluation :
5

Very good location, and supervisor very helpful.

Richard M. 
Évaluation :
2

The pick-up location was changed with less than two hours notification to me. This was a major inconvenience. The truck given to me had a lot of problems - low tire pressure, warning message on the dashboard, broken sun visor, loose gas cap. When I returned the truck, I was billed incorrectly for fuel when I had replaced more than I used. (The fuel charge was removed when I disputed it.)

Jack H. 
Évaluation :
5

Service was great!

Charles E. 
Évaluation :
5

Everything was great

Jeffrey C. 
Évaluation :
5

Staff were very professional and knowledgeable.

Debra M. 
Évaluation :
1

Although the facility was clean the customer service I received during dropping the vehicle back was beyond horrible. Not only was my question not answered but as I was outside talking to my son dad the cashier rushed outside and started fussing at him. He didn't have an interaction with you and we didn't deserve to be handled in that matter. The manager on duty rushed over after hearing the employee yet he defended her and gave me the finger. We will not be back

Karima P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMIT A. 
Évaluation :
1

The whole experience from start was horrible.

MICHELENE P. 
Évaluation :
5

The gentleman who checked me in and out was professional, efficient, friendly, and Is the type of individual I would want working for my organization. 🙏

Chris W. 
Évaluation :
5

Great general manager - knowledgeable and friendly.

CHARLES N. 
Évaluation :
5

I rent often from this location and the whole team is always organized, fast and professional. Great to deal with!!

Marc E. 
Évaluation :
5

The gentleman helping me was awesome. He was the same person that helped during the pickup and drop off. I wish I could recall his name.

Scott A. 
Évaluation :
5

Ayyyyeeeeee!

Samuel E. 
Évaluation :
5

Fix your doors so that they don't randomly open at 60mph on a freeway.

Ronald M. 
Évaluation :
5

The customer was a great

MODIBO S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawna B. 
Évaluation :
5

It's always a pleasure dealing with this location... Although, I do wish U-Haul had a shuttle service, and I'm sure others would agree. Other than that: All is good, I'll be there again.

James T. 
Évaluation :
5

Nothing the guy on duty was great

Duane H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barbara D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeimie V. 
Évaluation :
4

Staff was courteous and very helpful.

JaQuelyn G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL N. 
Évaluation :
3

Only one person working at 4:00 pm and she was real busy. Equipment was parked out the driveway almost to Indep Blvd. The 15' truck was excellent. I appreciate the blind spot mirrors, really helped.

jack J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marcos A. 
Évaluation :
5

Not much... Everything was done on a very friendly, professional level. It was my third time, I believe, renting from that location, and no doubt, there will be a forth and fifth....

JAMES T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristen D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TYRONE B. 
Évaluation :
5

I rent frequently from this location. The staff is excellent from the Location Manager down to each of the team members. If the trailer size I need is not available, I switch to another size just to be able to rent from this location and not go to another one.

Mir A. 
Évaluation :
4

Provide a truck that doesn't run like it came from the junkyard.

GERALD B. 
Évaluation :
5

The General Manager is GREAT! Although he was working with 3 new young ladys, he was consistent. Servicing customers and training at the same time. He was doing the job of 3 employees. The young ladies although new were excellent helping me. NICE TEAMWORK. PLEASE REWARD THEM ALL!

ERIC B. 
Évaluation :
5

no me tocó esperar mucho tiempo excelente servicio recomiendo este lugar

jose H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jen P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Judy W. 
Évaluation :
1

Customer service was excellent in NC. . As a frequent user of Uhaul for well over a decade, this transport trailer was horrendous. Tire strap on front broke causing me to stop and pick up a new strap to get it home. But, worse part was the surge brakes. Sometimes the brakes grabbed really hard, sometimes they were hung up trying to pull the mountains in West Virginia causing the tow vehicle to work substantially harder than it should have , and on one occasion I had to do an emergency stop due to traffic in front of me and trailer brakes DID NOT work whatsoever almost causing a bad accident as the trailer and truck on trailer were pushing tow vehicle. Very disappointed in this experience, seriously considering using the competition for future needs.

Russell N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
5

Professional, helpful, and friendly staff.

Derek W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cory G. 
Évaluation :
5

Checking out and then back in was very easy and everyone I talked to was very nice!

Derek A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan S. 
Évaluation :
5

Extend the hours.

Richard B. 
Évaluation :
5

Merci.

Paula V. 
Évaluation :
5

The person that took care of me she was very helpful pleasant hope to have her again if using the service

Hattie C. 
Évaluation :
5

I picked up the truck Saturday morning at 8 o'clock and I can't remember the young gentleman that checked us in but he was absolutely wonderful give that guy a raise

Daniel A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peets G. 
Évaluation :
5

The attendant was very helpful, friendly, and professional.

My D. 
Évaluation :
5

Excellent service à la clientèle. Always plenty of inventory.

Leland T. 
Évaluation :
5

Doing a good job keep it up .

ANTONIO B. 
Évaluation :
5

Y'all met or exceeded my expectations. Keep doing what you're doing.

Daniel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa L. 
Évaluation :
5

Great location. Have used a few times recently. Nothing to complain about. Wouldn't go anywhere else.

Matthew B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHADWICK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GONZALO H. 
Évaluation :
5

I have used this location multiple times in the past couple of years. Best attitude and customer service by the staff that I have experienced anywhere! Would recommend to anyone!

ian H. 
Évaluation :
5

Make sure the deck of trailer is clean. No wood or nails or screws

Richard N. 
Évaluation :
5

The lone employee at this location was overwhelmed with all the customers being her responsibility to coordinate pickup and trailer hookup as well as the paperwork. It took an hour to pick up my trailer rental. Consider making this a two person operation during peak time.

Keith R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Colon M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James T. 
Évaluation :
5

Everything went smooth

DONALD M. 
Évaluation :
4

It's not this location review it's the company overall. Uhaul reservation system is useless. Why even have a reservation system if you can't deliver on reserving trucks for people that try to reserve one; that is your business, logistics. If you can't provide on reservations then you shouldn't take the reservation; or give a bigger window of return to allow for margin of error. I reserved a 20' truck a full week in advance to be notified the day prior around 3:30pm that truck won't be avail for 11 am pickup, but a larger truck 26' at a different location but only avail a 1pm, to arrive on time and have no truck which was not due back until 2-3 hours later. Then, had to drive another 45 min. out of my way to get a 15' truck, to find out there was no appliance dolly at that location, drive yet another 40 minutes out of my way again to gather the appliance dolly from that location then finally to my location intended. I then had to make 2 whole trips a 2 hour drive each way to get all my things moved which i could have avoided and could have enjoyed the other half of my weekend relaxing with my pregnant wife which by the way had to endure the same trips in that crappy truck. What a waste of a company. I will NEVER use uhaul again and I will never recommend them to anyone i know either.

Jason C. 
Évaluation :
5

Customer service was awesome

MOHAMAD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELGREGORY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURA H. 
Évaluation :
5

S.O.

Frank B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew B. 
Évaluation :
5

Customer service agents were both great— very helpful, polite and friendly.

Frank R. 
Évaluation :
5

Excellent service, very friendly, thanks.

JORGE M. 
Évaluation :
5

Excellent service thank you

Norma O. 
Évaluation :
5

Both Denzel, the General Manager, and Heather were awesome!!! They were honest and I wasn't surprised by the final bill because they broke down all the transaction charges and details.

LANETRIA W. 
Non les évaluations ont été soumises pour cet établissement.

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