Customer Reviews for U-Haul at Kansas Ave

3003 évaluations

837 Kansas Av   Modesto, CA 95351

(209) 577-1030

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(209) 577-1030

837 Kansas Av
Modesto, CA 95351

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Friendly staff great experience!

SEAN T. 
Évaluation :
2

In the days of old; UHaul always had at least the very important part of a mover's friend: the UTILITY HAND DOLLY fixed to the inside cargo railing. It took several calls - over 4 days, to find a match (truck AND dolly). With programming so available why can't U-Haul track ALL equipment inventory. When paying on-line, in advance of pick up; U-Haul Traffic should be able to track and see the itemize charges of any hold that ties up a customer's credit card, if it is Traffic that is processing such credit card holds. I was unable to establish what the charge difference was for in regard to a hold 2 days prior in the amount of 278,53 $. This was released from the hold without explanation today. The original quoted amount ( in the beginning) and held in advance of pick up. The actual charge was 298,77 - a difference (owed me) of 20,24 $... or the explanation for the difference.

Richard M. 
Évaluation :
5

The customer service at this location was great.

Jerred J. 
Évaluation :
4

To have staff check and be sure when customer needs a dolly it is in the truck. Had to drive back to get one.

DIANE S. 
Évaluation :
5

personnel amical

NATHAN G. 
Évaluation :
4

If anything goes wrong with UHaul, it is most difficult to get a resolution. However, in the end Cassandra at the Kansas Ave location was able to help. Many other parts of you systems are out of sync.

ROBERT E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINE C. 
Évaluation :
5

Kansas location has always been one of my best locations due to the fact that they always have what I need thank you team. Please be advised when trying to rent a vehicle or trailer's call day's ahead to get the best results best of Blessing God Bless you all employees and Families.

JOEANGEL H. 
Évaluation :
4

Nice employees

DAVID V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGEL B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Christine A. 
Évaluation :
5

Let customers know that tow dolleys are not appropriate for modified vehicles. The tow dolly damaged my bumper.

Timothy H. 
Évaluation :
2

For starters, I requested a trailer with ramp and I received an older trailer which did not have a ramp that did not touch the ground. I was moving a piano with wheels and I had to get three people to carry it on and off the trailer. Second, I was told by the customer service rep that I rented me the trailer that I was to return the trailer by 8:00 AM Sunday to prevent an additional day charge. I was told someone was going to be at the location at 8AM to assist me. Nobody was at the location and did not show up until 8:45 AM. I waited for 45 minutes and wasted my valuable Sunday morning sitting in my vehicle waiting for these people to show up to work! I will not be renting from this location ever again!!!!!!

JEFFREY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZACHARY W. 
Évaluation :
5

The young lady that helped me at the counter was very friendly, helpful and polite. This I have to say was the first time I e experienced that here at U-haul I'm a regular customer and I normally leave VERY FRUSTRATED. This time I didn't I sure hope she's there to help next time I come in.

RENEE K. 
Évaluation :
5

I don't know what you can do to improve the service. Jasmin who helped me. Did a phenomenal job. she was all over the place. multi tasking several customers at once. she was funny and made the experience a pleasant one. Thank you Jasmin you did a great job.

MOSES U. 
Évaluation :
5

Pick up was easy. Calling U-Haul customer service in general was easy. Drop off is easy

MARSHALL C. 
Évaluation :
1

Got a dolly and it wasn't included inside the van. Didn't realize till i got home.

VALERIA N. 
Évaluation :
5

Great service. Fast response to availability.

Antonio Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONNIE M. 
Évaluation :
5

Thanks - made it quick and easy to pick up and get on the road.

Sumner S. 
Évaluation :
5

Rien

KURT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly W. 
Évaluation :
5

I reserved my truck to be picked up at the McHenry location several days in advance. It was supposed to be ready at 11am. I was told they had no truck for me. I was told the truck would be available tomorrow. I said I reserved it, and my helpers won't be available tomorrow. They couldn't do anything about it. They said the other location had a smaller truck so we went over there. Actually, they had the size truck that I reserved! Now UHaul tries to do things all techie but obviously they don't realize we're in the 21st century. The new uhaul staff were GREAT. They were courteous and helpful. The staff at the other location were also but it was the incompetence of the Uhaul system. They should have called the people with the truck I had reserved to find out where they were and then call me to let me know. But I guess Uhaul the corporate office doesn't care about their customers. The Uhaul staff at both locations were put in a bad spot. They were young people who did their jobs well but corporate Uhaul doesn't know how to run things in the 21st Century.

KENNETH J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACOB H. 
Évaluation :
5

Great service.

JUAN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH T. 
Évaluation :
1

This uhaul changed my order 1,5 days before I moved... to a location 2 hours away! Then, I was told by Ashley that she was refunding the 50 $guarantee fee I paid to get trailer in Vacaville, CA. Guess what - no money was returned AND my guarantee was NOT honored. Also, both employees were walking around and hoping in and out of trucks without masks on. Glad I got a trailer in stead of a truck with COVID. I literally hate uhaul as of now. WORST customer service ever and I should not have to pay hundred of dollars more than other states. Get trailers back in stock - create a better business pls other than screwing over your consumers. Your business model failed, so you fix it. Which clearly you won't.

Julie M. 
Évaluation :
4

Just make sure your gas Gauge is right I didn't check it they said it was on half a tank it was on a quarter didn't pay any attention until I was taken it back You need to make sure your employees know what really is there

DIXIE O. 
Évaluation :
5

Super easy and fast!

TONI T. 
Évaluation :
2

Returning the truck at 6:59 pm. Ladies working at Kansas ave Modesto CA 3/22/2021 extremely rude

PABLO H. 
Évaluation :
3

I reserved a car dolly, when I got there to pick it up it wasn't returned yet and probably wouldn't have been that day. They did find me another one but it took a couple extra hours.

WILLIAM L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANELLE G. 
Évaluation :
1

The fat bitch rude and ratchet not sure how desperate you were to find someone for the position but do better 💯

Keyorie N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julio B. 
Évaluation :
1

Pick up was excellent however the drop off was horrible. I waited in the lobby because they were busy which is fine. At point of being charged I was charged for an extra day for 2minutes which was spent waiting. The representative was highly frazzled and very defensive. I tried and tried to explain to her the error but would not hear me. It took her to walk away and speak to a manager to understand.

RICHARD A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlie O. 
Évaluation :
4

I'm being double charged for the rental. Store 0071035, at 209-576-8249 charged me 145,21 $ on February 21, 2021. And now I'm being charged an additional 102,03 $ that's waiting to go through my account. The additional charges for the mileage should've been about 37 $extra and not 102,03 $. Please correct the charges

Meshan R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GLoria A. 
Évaluation :
1

Todo es mucho dinero, por 15 millas me cobraron 10 galones de gas, fue un abuso. No pidi el servicio nunca más.

Carlos R. 
Évaluation :
5

The whole experience went very well, from pick up to drop off. Couldn't have been easier or more convenient. I look forward to doing business with them again, and will definitely recommend that store above the others in the area to all my friends.

JON P. 
Évaluation :
1

The reason why I wouldn't recommend this place is because the employee wasn't remotely interested in helping me. I rented a new truck from Sacramento and on her end it showed something completely different. She was telling me I was going to have additional charges. Charges that I shouldn't have. I returned it the same day, was under the miles I was given and returned it with same amount of gas. She said I had to take it up with the Sacramento location and that she couldn't receive the truck. I know the info . Showing on her end wasn't her fault. But the unwillingness to be helpful. I had my contract and It confirmed information I was providing. The gentleman at the Sacramento had to tell her what to do. Her attitude was that she shouldn't have to do any of that extra stuff. Not caring that I was getting extra charges for no reason. I was there for 45 minutes when it should've been a simple transaction.

Griselda O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HORT S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANTHONY N. 
Évaluation :
5

Went smooth staff was quick and helpful.

charles C. 
Évaluation :
1

Use email verification. I did not use your services.

DONALD C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANUAR M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISHAMA M. 
Évaluation :
5

Quick and easy drop off with no hassle!

Stuart H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LIONEL A. 
Évaluation :
4

The mirrors were dirty and The sun visor was broken and hung down in my line of sight.

TINA L. 
Évaluation :
5

Not much. Also, the app was very easy to use and convenient. Merci.

Edgar K. 
Évaluation :
5

Perfect as well

Tanner C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIA T. 
Évaluation :
3

FIX YOUR NIGHT DROP BOX. I was leaving out of town for good and was stressed out all night wondering if someone was going to find the key I stashed so your office could find it.

CANDICE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN H. 
Évaluation :
5

Excellent

Yolanda T. 
Évaluation :
5

After hours Drop off options.

CYNTHIA V. 
Évaluation :
3

My vehicle was damaged. Need to be contacted by uhaul rep to get it fixed

MICHAEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RIGOBERTO O. 
Évaluation :
1

I was running behind, so I called the local number listed online for this U-Haul location and spoke with a man who bumped my reservation from 2:00pm to 2:30pm. When we arrived at 2:30pm the employees were renting out the van we had reserved. We were told that we were late and our reservation had been cancelled. I explained that we had called and moved our reservation to a later time, but they argued with me and said they had not received my call, and perhaps I had been routed to the Uhaul customer service? When I showed them my call log they finally stopped arguing with me. Horrible customer service, why would you argue and accuse me of lying about my reservation? Just fix the problem and provide some customer service!

LUIS B. 
Évaluation :
5

Excellent service really helpful and the staff were outstanding I would definitely go back especially to the one in Kansas Ave.

Olivert J. 
Évaluation :
3

Unprofessional service

MARIA O. 
Évaluation :
5

S.O.

EBO A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KYLA T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott L. 
Évaluation :
1

Do not stack bookings, so the customer that reserved a truck almost a week in advance will have what they need. Do not send the customer 30 minutes out of there way to pick up another truck and then the supposed discount on mileage is meaningless because they have to drive extra miles.

JESSE R. 
Évaluation :
1

When up the vehicle I was told the price would be 118 dollars and some change. When I dropped it off I was told the same thing. I got home and checked my credit card and 137 dollars and some change. So I called the same day the person that answered the phone told me I would have to call back the next day. So the next day they said they only charge me 118 dollars. That I had a 9 dollars and 11 dollars refund . Moral of the story is I would have gotten over charge had I not checked my card and called repeatedly.

SHUS T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Armando P. 
Évaluation :
3

For one the gas that was recorded was wrong thank God I took a pic of it before I took off because it was not at 3/4 like they indicated and the dashboard was coming apart I hit my knee on it a couple times was rather annoying

Mireya M. 
Évaluation :
1

Customer representative at the counter was very rude and denied having any trucks or vans available even though there were plenty. She just didn't want to help me because she's racist to Asians. I was super nice and asked to see a 10 footer. She said no. I told her she has a few right there. And she says not for me. So I reserved a 10 footer through the phone and Asked her again. This time she lied right to my face saying that a customer just brought one in, even though I got the one that was parked earlier. She lied about the mileage and the damage in the truck. It was a end of the day return stated on my contact and she was trying to get me not to return it to pay fees. I had until 8 on my contact but she said she was closing at 7 and kept keeping me waiting to get the truck by pretending she didn't have the keys. She said a customer took the wrong keys. She was also sick, boogers, sneezing, coughing and throwing up. She needs to be fired for the horrible things she put me through. I'm willing to take them to court unless she gets fired.

SOUPHONE C. 
Évaluation :
5

Merci

ABRAN V. 
Évaluation :
3

The truck was old and needed the front wheels balanced. Shock badly when driving. The back brakes were awful and on downhills when brakes applied the whole truck shuddered very badly to the point that it nearly put me off the road several times. Extremely dangerous Having booked the equipment for pickup in San Jose, CA it was terrible that I have to drive 122 miles to this location just to pick the equipment up and then drive another 122 miles back even before I started my move. Very disappointing overall.

ALASTAIR H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tufanua S. 
Évaluation :
1

I had reserved a one way Uhaul truck for Monday the 28th to picup at 7 cuz the movers were coming at 8 am. Even though the lot was full, the Lady said she did not have a truck 4me on a one way trip. Of course , I was upset, but the lady began to argue with me with no empathy & said that I WAS THE RUDE ONE ! No class. Had to reschedule. U-Haul put many people in disarray.

FELIPE P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MELVIN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACOB B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADRIAN L. 
Évaluation :
2

I rent from uhaul 2 or 3 times a month and if I don't pay close attention to my invoices they always try to put on extra charges. It's very annoying. It's expensive enough, why do they constantly try to get more?

LARRY K. 
Évaluation :
1

I asked a few times about the gas information and all I was told is that if I bring back the truck then I will find out the pricings. I was never told after they calculated the funds I was not able to go back and fill gas. They never informed me of a 30 dollar gas filling fee or a 4,95 gal charge per gallon. I ordered a 95 dollar truck due to the pandemic I had to move twice this year and the truck I purchased was 95 $dollars but after the gas charges it came out to 220,55 $ dollars. That's more than half what I paid for in the truck. During this time it's hard and anything that has to be about money charges should be brought to all customers attention. The employee who works in giving customers information there should inform anything that would cause a charge to a customer that gas will be 4,95 a gallon and there will be a 30 dollar charge to fill it up.

KARINA K. 
Évaluation :
3

Overall just a dirty place. Truck has seen better days. Kansas Ave location was fine to work with. I also had a reservation at the Mchenry Ave location, but upon arrival I was told by the Biden Voter lady who worked there, that she would not help me if I didn't wear a mask. I told her I wasn't going to wear a mask, and that I already did the online check in. She said it didn't matter. I asked her to please explain to me what the purpose of a mask was? And how this actually helps with anything. She said she couldn't and asked me to leave. To which I gladly told her to cancel my reservation. Turning away customers in a down turned economy is really business savvy of people. People wonder why they're going broke, well here's a perfect example. I don't feel bad for all these failing business who are closed up or not working, you all do it to yourselves. Open your business, stop turning away people because of masks, stop letting the Govt scare you out of your day to day lives. This is America not China.

Brett M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MITCHELL G. 
Évaluation :
3

Did not give a drop-off location, not even in the contract provided.

SAMANTHA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER A. 
Évaluation :
2

I had made the reservation at a different location, and was somehow moved to another. Very unprofessional.

RONALDO V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BOUNE K. 
Évaluation :
2

Not speaking spanish

DIONISIO G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TINA T. 
Évaluation :
3

Give at least partial refund for early returns I booked in case of emergency and was able to return early

RICHARD B. 
Évaluation :
3

The size of the truck we wanted to rent was not available within 50 miles. Had to reserve a smaller size truck. Reserved two hand trucks, but the location did not have any in stock! Extremely difficult to move without hand trucks. Also, we purchased a dozen furniture blankets and received a bag. Didn't realize that the bag only contained 6 blankets until we were packing the truck and it was too late to obtain more. The first truck we were given had a problem with the tire pressure and an indicator light was displayed on the dashboard, luckily we saw this right before we pulled out of the driveway and had to switch trucks. When making the reservation online it showed that the mattress covers were completely out of stock at this location and I had to purchase them elsewhere at a much higher price. Yet, when I arrived at the U haul location, there were dozens available. I wanted to confirm my reservation, since so many locations did not have trucks available and to see if the location had mattress covers in stock, so I called the specific number for that store. After remaining on hold for almost a half hour the person I spoke with was not at the Kansas Ave. location and was not able to answer all my questions. I don't understand why I get transferred to other locations when I call a specific store number!

JESSICA L. 
Évaluation :
3

Employees were great! No issues in that area, however I ordered dollies to rent online with my reservation. When I got to the store, the employee told me that no dollies were available. Is there any way to update this online? Very frustrating to expect to have dollies but then on moving day, the dollies I reserved weren't even available. Merci.

Shelby G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis O. 
Évaluation :
5

Great Customer service

ROBERT G. 
Évaluation :
5

The staff member that helped me out was absolutely AMAZING! She was extremely communicative and did everything in her power to help me out when my reservation had to be changed. Made my experience a 10/10

TIFFANY D. 
Évaluation :
3

Giving the right car. Costumers shouldn't be doing the cashiers job to be checking/looking for the correct car.

Edgar A. 
Évaluation :
1

Truck had hauled marijuana and was not cleaned . When we returned it we received no refund . All our household items smell. We spoke to young lady working and she said truck should have been cleaned .

KAREN N. 
Évaluation :
2

Will never use ubox service again

James R.  |  Expérience générale 
Évaluation :
5

Everything went well

david e.  |  Expérience générale 
Évaluation :
2

Need more employees.

Gregg C.  |  Expérience générale 
Évaluation :
5

Thanks a lot for the help with my Ubox guys. I really appreciate it!

Ashley M.  |  Expérience générale 
Évaluation :
2

Delayed 2x with no notice.. Poor communication

CA R.  |  Expérience générale 
Évaluation :
5

Serena, the manager, was amazing. She really took care of us and made our experience a good one. She is the best.

Teresa L.  |  Expérience générale 
Évaluation :
5

The personnel at this facility were great. Friendly and extremely helpful. I would definitely use U-Haul again.

carol s.  |  Expérience générale 
Non reviews have been submitted for this location.

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